Wrike

Pluspunten

• The ability to view my projects and tasks in several views (list, table, kanban board, Gantt, etc.)
• The easy report builder
• The ability to have projects and tasks show up in multiple locations is fantastic. This means that projects and tasks aren't confined to only "live" in the location they were created. They can be displayed in multiple locations at once allowing different contributors and stakeholders to have access to the same items simultaneously without having to duplicate them. This was a big reason why I went with Wrike. Few other competitors have this architecture.
• The ability to add stakeholders without having it count towards your purchased user licenses. Wrike is a pricy platform so this definitely brings the cost down a litte.
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Minpunten

• UI needs a lot of improvement:
- I should, at a glance, be able to immediately tell the difference between a folder, a project, and a task in every view that is available. Currently, they just blend together and it is very difficult to see any separation between these three items (in for example the Table view). This is THE biggest point of annoyance for me with Wrike. Other competitors in this price class have very clear visual interfaces with visually distinct screen elements. Adding an icon or other visual indicator to each item type would solve this very easily.
• The fact that the folder pane doesn't show in the List view by default when clicking a folder makes it difficult to provide folder information to a team. They simply won't know that a folder contains information unless they deliberately check. This is a big miss.
• The folder/project/task panel should be easier to open and close. The fact that I have to go into a submenu to close the panel is ridiculous. This seems like a small detail but UX/UI design issues like this can really drag down the user experience.
• Also, I should be able to do bulk changes from the Table view and not just the List view. These views are different enough to where this is an issue.
• Review and approval add-on feature is an almost necessary feature for creatives but way too expensive as an add-on. Wrike is already a pricy platform. These add-on costs feel very greedy.

Pluspunten

For what is what Wrike has improved the way our team works, in fact, to put it simply he can simply change our level of efficiency. As a member of a team under a small business, we usually used to outsource team projects two other companies that will oversee how our team is working on projects and that used to accrued extra cost to a business that already struggling to compete and make it in the marketplace. But on discovering Wrike we were able to do things better, do things within the confines of the company overview and also save cost why being more efficient in all projects. It has helped reduce miscommunication, misinterpretation and common mistakes between team members have brought about more transparency and a better understanding amongst team members. Another thing I personally like is the fact that it is web-based and I can log in to assess what the team is doing, I can also send out weekly notification reports which come in handy whenever you're managing any projects, also the fact that I'm able to create custom folders and even subfolders, task, and subtasks, add users and include due dates is perfect for anyone who's trying to manage a project. I think it is a one-stop-shop for anything project management, and that's how much it has revolutionized the way we do business.

Minpunten

One of the challenges I face with Wrike is the fact that it is not really easy to set up. In our today's business environment where we are more in need of software and products that could assist us in being more effective such products being user-friendly both at setting up and during operation must be given more consideration.

I also feel that there should be an offline version so that users don't need to always connect to the internet to be able to use it effectively.

Another thing is that it takes a little bit of time to get used to, so businesses that are planning to use Wrike it must give room for an adequate learning curve.

And in all these little challenges are few things that can you get around with time.

Pluspunten

For the most part, I really like this product. It has allowed us to easily organize, group and assign projects to our team and really helped us get more organized. I like that it has a nice, simple look with lists. It is easy to create a task and assign it to yourself or someone else, set dates, change priorities, add attachments, links, format text in your task description, and group them into folders. I also like that you can put the same tasks in different locations so, if it applies to 2 different categories, then it can live in both places. It is also great that you can set it up so that certain tasks set their dates according to other task dates.

Minpunten

There are some features that would really make this a great product and whenever I have contacted support, they basically try to upsell us to a different level plan that still doesn’t solve the problem we’re having. One thing that’s funny is that it will gladly notify you when someone has assigned a task to you... but if you assign a task to someone and they mark it complete... it won’t tell you. It’ll wait until all the sub tasks are complete and then tell you after a certain period of time that you can mark the task complete. This has literally NEVER been useful to me. It also has a funky set up when it comes to grouping related tasks underneath another tasks so you have to play around with a set up that works for you. Lastly, they have a desktop app that they always prompt you to use when you click links to Wrike in other locations like your email. The app was just another thing I had to have open that did not help with my programs and it doesn’t seem to allow you to not receive that notification each time you click a Wrike link.

Pluspunten

I choose Wrike specifically for the ability to submit project requests. 99% of our projects have to go through some sort of compliance approval, and auditing through a bunch of emails and folders that hopefully had everything was a recipe for disaster. Wrike allows us to have reporting and automatically assign tasks It's incredibly, almost overwhelmingly customizable, so I can have my own workflows to manage website issues while print projects can have their own process, etc, and these templates are automatically assigned, filled out, and dated when the requester fills out the form. The dashboards are nice so you can customize how you want to view your projects, and you can also monitor your team's projects to make sure everything is moving along, and easily step in and request help. Another pro is the collaborator user role, so coworkers not in our department can track, comment, and answer questions within tasks without seeing the other projects, and all of their communication is attached to the project and on record for everyone, including compliance, and not just trapped in one person's email.

Minpunten

Set up is daunting. Although we paid for someone to help us set up the process, we quickly realized that their orientation instructions weren't suited for our situation at all, so it took a few weeks for us to get everything into place. And I don't think our situation was particularly unusual, we're an in-house marketing department that needed to accept tickets.

While Wrike is really good about constantly releasing updates, there are some common sense things that have yet to be ironed out, for example, someone requesting a project can set a due date in the past.

Pluspunten

Multiple chart options for displaying timelines
Easy comment buttons (can just reply to an email and everything is captured)
Ability to create custom folders and other set up features
Can grab a visual of a project in under 30 seconds
Customized reporting options

Minpunten

If you don't do the training up front or keep up with updates you can easily get lost. Wrike has some awesome features but you have to stay on your toes to take advantage of them.