Over Brightpearl

Brightpearl is een platform voor detailhandelsactiviteiten. Brightpearl is nauw geïntegreerd in al je verkoopkanalen en verbindt je verkooporders, orderverwerking, voorraadbeheer, boekhouding, rapportage en planning, magazijnbeheer, voorraadaanvulling en meer. Brightpearl is speciaal ontworpen voor bedrijfsmodellen in de detailhandel en is gebouwd om piekbelasting betrouwbaar aan te pakken. Het integreert met het volledige detailhandelsysteem, is systeemeigen voor omnichannel, is het registratiesysteem voor belangrijke handelsgegevens, biedt realtime handelsinzichten en is geautomatiseerd zodat jij de controle kunt behouden en de uitzonderingen kunt beheren.

Wat maakt Brightpearl uniek:

Software en service. Service is een integraal onderdeel van dit bedrijfsaanbod. De detailhandelconsultants van dit platform zorgen ervoor dat je drie keer sneller live bent dan de traditionele ERP (Enterprise Resource Planning), en altijd tegen vaste kosten. En het interne team ondersteunt je in het hele proces, van technische ondersteuning tot doorlopend zakelijk advies.

Ontworpen voor de detailhandel. Brightpearl is alleen ontworpen voor de detailhandel. Dit betekent: configuratie in plaats van coderen, ontworpen voor gebruik door verkopers in plaats van IT-personeel, elke nieuwe functie is relevant en de integraties en het ecosysteem zijn 100% voor de detailhandel.

Ontworpen om met je mee te schalen. Of het nu gaat om seizoenspieken, promoties of aanhoudende groei, verkopers hebben een platform voor bedrijfsactiviteiten nodig dat het volume aankan. Dit platform biedt betrouwbare cijfers: bestellingen, SKU's, kanalen, rapportage en financiële gegevens geschikt voor handelaren van miljoenen.

Prijzen vanaf:

Niet door leverancier verstrekt

  • Gratis versie
  • Gratis proef
  • Abonnement

Top 5 alternatieven voor Brightpearl

Klanten

  • Freelancers
  • Kleine bedrijven (2-50)
  • Middelgrote bedrijven (51-500)
  • Grote ondernemingen (500 en meer)

Implementatie

  • Cloudgebaseerd
  • On-premise

Markten

Canada, Denemarken, Verenigd Koninkrijk, Ierland, Noorwegen , Zweden, Verenigde Staten

Ondersteunde talen

Engels

Prijzen vanaf:

Niet door leverancier verstrekt

  • Gratis versie
  • Gratis proef
  • Abonnement

Top 5 alternatieven voor Brightpearl

Afbeeldingen

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Functies

Totaal aantal functies van Brightpearl: 137

  • 3PL-beheer
  • API
  • Aandelenbeheer
  • Aanpasbare branding
  • Aanpasbare rapporten
  • Aanpasbare sjablonen
  • Aanpasbare velden
  • Aantal cycli
  • Activiteitendashboard
  • Administratie
  • Analyse van verkooptrends
  • Auditbeheer
  • Audittrail
  • Automatisering van formulieren
  • Backorderbeheer
  • Balans en winst- en verliesrekening
  • Beheer van cadeaubonnen
  • Beheer van meerdere kanalen
  • Beheer van ontvangstbewijzen
  • Beheer van productgegevens
  • Beheer van productievoorraad
  • Beheer van retailvoorraad
  • Beheer van speciale bestellingen
  • Bestellingen bijhouden
  • Betalingen verwerken
  • Btw-beheer
  • CRM
  • Campagnebeheer
  • Catalogiseren/categoriseren
  • Configureerbare workflow
  • Contactendatabase
  • Core Accounting
  • Crediteuren
  • Debiteuren
  • Distributiebeheer
  • Door leveranciers beheerde voorraad
  • Drukken van streepjescodes
  • E-mailmarketing
  • Elektronische betalingen
  • Etikettering
  • Externe orderinvoer
  • Facturen opstellen
  • Factureren
  • Factuurbeheer
  • Factuurverwerking
  • Financieel beheer
  • Financiële analyse
  • For Small Businesses
  • Gegevens importeren en exporteren
  • Gegevensbeveiliging
  • Gegevenssynchronisatie
  • Geïntegreerde bedrijfsvoering
  • Grootboek
  • In- en uitchecken
  • Inkoop en ontvangst
  • Inkooporderbeheer
  • Integratie in de administratie
  • Integraties van derden
  • Inventarisatie
  • Itembeheer
  • Kanaalbeheer
  • Kitting
  • Klantenaccounts
  • Klantendatabase
  • Klantgeschiedenis
  • Kortingsbeheer
  • Kosten bijhouden
  • Leveranciersbeheer
  • Loyaliteitsprogramma
  • M-commerce
  • Magazijnbeheer
  • Marktplaatsintegratie
  • Materiaallijsten
  • Meerdere valuta's
  • Meerdere winkels
  • Multilocatie
  • Nabestellingbeheer
  • Offertes
  • Offline toegang
  • Onkosten bijhouden
  • Ontvangst- en wegzetbeheer
  • Op regels gebaseerde workflow
  • Orderbeheer
  • Orderinvoer
  • Orders afhandelen
  • Orderverwerking
  • Personeelsbeheer
  • Prestatiemeetwaarden
  • Procesmodellering en -ontwerp
  • Productconfigurator
  • Productidentificatie
  • Prognose
  • Projectbeheer
  • Provisiebeheer
  • Rapportage en analyse
  • Rapportage en statistieken
  • Realtime analyse
  • Realtime controle
  • Realtime gegevens
  • Realtime orderinvoer
  • Realtime rapportage
  • Realtime synchronisatie
  • Realtime updates
  • Retail POS
  • Retourbeheer
  • SKU- en UPC-codes
  • Samenwerkingstools
  • Sjablonen
  • Sjabloonbeheer
  • Status bijhouden
  • Streepjescodeherkenning
  • Streepjescodes en tickets scannen
  • Streepjescodes/RFID
  • Supply-chainbeheer
  • Terugkerende orders
  • Toegangsopties/machtigingen
  • Toetsing van bankgegevens
  • Transactiegeschiedenis
  • Verkooporders
  • Verkoopprognose
  • Verkooppunt
  • Verkooprapporten
  • Vervoersbeheer
  • Verwerking van creditcards
  • Verzendetiketten
  • Voor de detailhandel
  • Voorraad bijhouden
  • Voorraad bijvullen
  • Voorraadauditing
  • Voorraadbeheer
  • Voorraadoptimalisatie
  • Voorspellen van de vraag
  • Waarschuwingen/Meldingen
  • Winkelwagen
  • Workflowbeheer
  • Zoeken/filteren
  • eCommerce-beheer

Alternatieven

ChannelAdvisor

3,8
#1 alternatief voor Brightpearl
ChannelAdvisor ondersteunt toonaangevende merken en detailhandelaren die met hun klanten willen communiceren tijdens...

Linnworks

4,1
#2 alternatief voor Brightpearl
Linnworks connects, manages and automates commerce operations, powering businesses to sell wherever their customers are...

QuickBooks Commerce

4,5
#3 alternatief voor Brightpearl
TradeGecko biedt krachtige inventaris- en orderbeheersoftware voor multi-channel merken, snelgroeiende e-commerce en...

Stitch Labs

4,5
#4 alternatief voor Brightpearl
Stitch is een voorraad- en orderbeheerplatform ontworpen voor moderne, snelgroeiende merken.

Reviews

Totaalscore

4,4 /5
(149)
Prijs-kwaliteitverhouding
4,2/5
Functies
4,2/5
Gebruiksgemak
4,4/5
Klantenondersteuning
4,4/5

Heb je Brightpearl al?

Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.

Schrijf een review!
5 van 149 reviews worden weergegeven
Stacy
Totaalscore
  • Sector: Groothandel
  • Bedrijfsgrootte: 11-50 werknemers
  • Anders 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

A Great Small to Medium Size Business All-in-One Solution for Customer Relation Management Tool

Beoordeeld op 7-5-2019

The customer service is truly amazing. [SENSITIVE CONTENT HIDDEN] is definitely a rare breed in the...

The customer service is truly amazing. [SENSITIVE CONTENT HIDDEN] is definitely a rare breed in the area of marketing referrals. He conducted himself with a great deal of integrity when demo-ing the product for our company.

Pluspunten

What features I love about this software are the all-in-one solution that provides the ease of accessing customer information in one place. Instead of bouncing from various tabs attempting to retrieve customer specific details, this software collects all the data into one place.

Minpunten

This software may not be the solution for companies who manufacture products. They do not provide this as an option in their inventory management system.

Antwoord van Brightpearl

Hi Stacy,

Thank you very much for sparing the time to review us.

It's great to hear that you love our integrated package. The benefits you describe are a key element of exactly what we designed it to achieve - retail efficiency.

We acknowledged that manufacturing wasn't something that we didn't support as well as we could, so we developed our Bill of Materials module which you can find out more about here: https://www.brightpearl.com/integrations-bom/bom-module.

Thank you for your kind words about Phil. You echo our own thoughts, and I'll be sure to pass your comments on.

Thanks again for taking the time.
Tom

James
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

I cannot recommend Brightpearl enough!

Beoordeeld op 30-10-2020

Pluspunten

I cannot recommend Brightpearl enough! The software has transformed the way we run our organisation. It provides everything we need to operate our eCommerce business effectively and efficiently. Their innovation/product roadmap caters, certainly in our case, to current trends and requirements.

We currently use the system to manage our sales channels of 4 separate B2C Bigcommerce websites, 2 eBay stores, 10 Amazon stores (2 subsidiary businesses with 5 EU Amazon stores each) and manual telephone sales. We have 4 channels brands, which is where Brightpearl brands paperwork and emails differently for each company. It all works as one would expect, orders download and are aggregated ready for picking and shipping, inventory is updated across all sales channels, as sales occur and purchase orders are received, and accounting is updated at each point providing a real-time picture in a myriad of dashboards and reports that can be as detailed as needed.

Brightpearl support is also excellent with most cases being resolved in less than 4 hours.

Minpunten

I find very little to dislike about the software. It serves all the needs we currently have and know that there are elements such as automation that will prove to be useful at some point in the future.

Overwogen alternatieven

OrderWise en ChannelAdvisor

Redenen om voor Brightpearl te kiezen

The integration between sales channels such as Amazon and external websites was poor with Netsuite at the time. It was also very expensive.

Overgestapt van

NetSuite

Redenen om over te stappen op Brightpearl

Better integration with our workflow newly developed website, all at a reasonable price. Very logical in its implementation and use.

Antwoord van Brightpearl

Hi James,

Thank you for you wonderful feedback. It's great to see the huge impact that we've had on your business over the last eight years. Thank you too for your big praise of our Support team, your experience of them is very much in line with their mantra so I'll certainly be sharing your feedback with them as I know they'll appreciate it hugely!

Thank you again,
Tom (Brightpearl)

Frankie
Totaalscore
  • Sector: Logistiek en toeleveringsketen
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 2.0 /10

Frustrated

Beoordeeld op 8-8-2017

Do not jump from QuickBooks to this until you have truly run a lot of tests.

Do not jump from QuickBooks to this until you have truly run a lot of tests.

Pluspunten

I love how this system allows me to have access anywhere and allows many reps to access the accounts.

Minpunten

I am beyond frustrated with the lack of support and weak reporting from this system. It often has slow days as well.

Antwoord van Tom

Hi Frankie,

Thank you for taking the time to review us.

I'm glad to see that you're enjoying Brightpearl's cloud-based benefits. A lot of our customers love the integrated 'all under one roof' aspect of our software and I'm glad this is echoed with you. I'd like to respond to a couple of the other points you raised too:

Quickbooks. We have a number of customers who have moved away from Quickbooks to Brightpearl and have found it a great fit so I was surprised to read your comment. Customers like Growers House (https://www.brightpearl.com/expertise/customer-stories/growers-house) and The New Clothesline Company (https://www.brightpearl.com/expertise/customer-stories/new-clothesline-company). I hope the issues you had experienced are now behind you.

Support. We acknowledged that we needed to improve our Support response times, so we've grown our global Support team headcount by 40%. This has resulted in increasing the number of tickets with defects being solved by 62%. I hope you're seeing the impact of these changes directly yourself.

Reporting. We're continually improving our reporting as we know how much our customers use and rely on it. Over the last couple of months, we've made significant reporting improvements which you can read about in our feature notes (https://help.brightpearl.com/hc/en-us/sections/115000342626-Feature-launches). In a nutshell, many of the reports now download in the background so don't need to waste any time waiting for them. Again, I hope you're finding them useful.

Speed. I'm sorry to hear that you've experienced slowness whilst using Brightpearl. The improvements mentioned earlier will help, but generally speaking there are a number of factors that could account for speed issues. I've had a word with our Support team who have advised that you've not raised any speed issues with them to date. Speaking to them would be a great first step. When you do, it would really help them if you could indicate instances where speed was reduced and what you were doing at that time. You can contact them here: https://www.brightpearl.com/contact-support.

Thank you again, your feedback is important to us.

Best wishes,
Tom

Brightpearl

Robert
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Good Product would recommend

Beoordeeld op 7-6-2022

Good

Good

Pluspunten

Automation, Accuracy & Speed. The cloud based solution gave the business felxibility during the pandemic

Minpunten

Limitations to managing back orders during pandemic

Overwogen alternatieven

ChannelAdvisor en Linnworks

Redenen om voor Brightpearl te kiezen

Intelligent retail was not fit for purpose and very unreliable. Weekly support calls were the norm

Redenen om over te stappen op Brightpearl

Best product demo. All scenarios confidently answered and backed up with demos

Antwoord van Brightpearl

Hi Robert,

Thank you so much for taking the time out to recommend us!

It's fantastic to hear that Brightpearl is benefiting your business in so many ways, especially during the pandemic!

It's also great to hear that you had such a great experience with our Sales team, I know they go all out to ensure that businesses are going to get what they need from us before they sign with us - it's our transparent approach and I'm pleased you rate it so highly!

Thank you again,

Tom (Brightpearl)

nick
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 6.0 /10

A work in progress

Beoordeeld op 27-10-2020

Finally, we have been assigned our TAM, [SENSITIVE CONTENT HIDDEN]. We had a 30-minute phone call...

Finally, we have been assigned our TAM, [SENSITIVE CONTENT HIDDEN]. We had a 30-minute phone call scheduled to go through some issues that end up lasting almost 2 hours. During that call, he brought in other resources to help us understand where our issues are and areas of the software we need to keep an eye on. We have a lot of work ahead of us to get our account back on track, but we finally have someone to guide us on how to fix and prevent the issues.

Pluspunten

Brightpearl is the only software on the market that has truly combined all technology necessities of e-commerce into 1 platform. That includes ERP, CRM, automation, connectors for platforms and other like Shipstation, inventory management like Demand Planner

Minpunten

The drawback for us and our situation is that when you combine all of the systems into 1 it can be pretty complicated. The reason this is a con is that Brightpearl doesn't have partnerships with 3rd parties that make a living off of implementation and customer success. Instead, Brightpearl manages 100% of the process. Our first 5 months have not been great because we are not proficient at utilizing the software. When we've asked for help they have been simply telling it is a you problem, not the software, but no guidance on what we should be doing. Instead, we just learn to live with the issue because we have nowhere else to go for help since no partners exist. We are supposed to have a TAM, technical account manager, for the first year, but we only had one for the first 3 weeks.

Overwogen alternatieven

NetSuite

Redenen om voor Brightpearl te kiezen

To automate order entry and inventory management across Shopify, eBay, Walmart and Amazon.

Redenen om over te stappen op Brightpearl

NetSuite does not have the ability to connect to the different platforms without an expensive 3rd party app.

Antwoord van Brightpearl

Hi Nick,

Thank you for your review. We always appreciate feedback from our customers.

We acknowledge that keeping our success, support, and implementation teams in house isn't something that is commonplace in the market, but control over the quality of our support services and is very important to us hence we don't out-source them. Similarly the value for money that our customers receive from our fixed-price implementation, and all inclusive online training and support services isn't something that we would wish to limit.

I'm sorry that you don't feel we've supported you sufficiently until recently though. We will look into this internally and see what happened. However in the meantime it's great that you've touched base with your Technical Account Manager. I have no doubt that with him in your corner, your issues will be swiftly behind you.

Tom (Brightpearl)

5 van 149 worden weergegeven Lees alle reviews

Brightpearl - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over Brightpearl.

Brightpearl kent de volgende prijsmodellen:

  • Vanaf:
  • Prijsmodel: Abonnement
  • Gratis proef: Niet beschikbaar

Brightpearl heeft de volgende typische klanten:

2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

Brightpearl ondersteunt de volgende talen:

Engels

Brightpearl ondersteunt de volgende apparaten:

iPad (mobiel)

Brightpearl kan worden geïntegreerd met de volgende toepassingen:

Adobe Commerce, Authorize.Net, Avalara, BigCommerce, Bill.com, Glew, Klaviyo, Mailchimp, PayPal, Quickbooks Online, ShipStation, Shopify, Shopify Plus, Stripe, Worldpay, Xero, dotdigital Engagement Cloud, ekmPowershop

Brightpearl biedt de volgende ondersteuningsopties:

E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Telefonische ondersteuning, 24/7 (contact met medewerker), Chatten

Gerelateerde categorieën

Bekijk alle softwarecategorieën die gevonden zijn voor Brightpearl.