Zoho CRM

Zoho CRM

CRM-software die je helpt om slimmer, beter en sneller te verkopen.

4.2/5 (3843 review)

Zoho CRM - Overzicht

Wat is Zoho CRM?

Een intelligente CRM met een AI-gestuurde Sales Assistant:

Zia is een door AI aangedreven verkoopassistent voor Zoho CRM. Ze helpt individuele verkopers en verkoopteams afwijkingen in het verkoopproces op te sporen voordat ze zich voordoen, geeft suggesties voor de beste tijd om contact op te nemen met een prospect en bestudeert zelfs hun verkooppatronen. Een krachtige CRM met een beetje intelligentie is wat de meeste bedrijven willen.

De eerste multichannel CRM in de branche:

Maak kennis met je klanten ongeacht het medium, van telefoon tot livechat, e-mail en sociale media. Communiceer en leg contact om klanten een betere ervaring te bieden.

Krachtige analyses die een beeld scheppen:

Wanneer je verschillende apps gebruikt om je gegevens op te slaan, is het essentieel dat ze met elkaar kunnen praten. Als ze niet communiceren, komen je gegevens in silo's terecht en is het vrijwel onmogelijk om een compleet beeld van je bedrijf te krijgen. Met Advanced CRM Analytics, mogelijk gemaakt door Zoho Reports, kun je je gegevens integreren en betere inzichten verkrijgen. 

Een schaalbare CRM met geavanceerde aanpassingsmogelijkheden:

Als het om CRM-oplossingen gaat is niet elke maat geschikt voor alle bedrijven. Daarom kun je met Zoho CRM moeiteloos de interface aanpassen om te voldoen aan de specifieke eisen van je organisatie.

Zoho CRM - Overzicht

Prijzen

Vanaf
US$ 12,00/maand

Prijsopties

Gratis proef
Gratis
Abonnement
Prijs-kwaliteitverhouding

Zoho CRM - Functies

Apparaten
Bedrijfsgrootte
K M G
Markten
Azië, Australië, Brazilië, Canada, China en nog 5 andere, Europa, Duitsland, India, Japan, Latijns-Amerika
Ondersteunde talen
Arabisch, Chinees (Vereenvoudigd), Chinees (Traditioneel), Tjechisch, Deens en nog 15 andere, Nederlands, Engels, Frans, Duits, Hebreeuws, Hongaars, Italiaans, Japans, Koreaans, Pools, Portugees, Russisch, Spaans, Zweeds, Turks

Screenshots

Schermopname van Zoho CRM: Zoho CRM's home screen with fully customizable dashboards.
Schermopname van Zoho CRM: Zoho CRM's home screen with fully customizable dashboards. Schermopname van Zoho CRM: Zoho CRM's lead management module gives businesses a way to easily manage all leads. Schermopname van Zoho CRM: View lead details and perform multiple other actions. Schermopname van Zoho CRM: Manage the way your business is run with intelligent reporting that breaks down key metrics relating to your sales trends, marketing campaigns, team performance, and more. Schermopname van Zoho CRM: Zoho CRM's dashboard view provides analytical insights that gives you a detailed overview of all the important data. Schermopname van Zoho CRM: Visualize the sales pipeline, know your deal stage and estimate your future revenues. Schermopname van Zoho CRM: Unified Setup allows you to personalize Zoho CRM to your business specific needs.

Zoho CRM reviews

Zoho CRM reviews

Totaalscore
4.2
/
5 3843 reviews
Uitstekend
1774

Zeer goed
1350

Gemiddeld
537

Slecht
128

Erg slecht
54

Prijs-kwaliteitverhouding
4.2
Functies
4.1
Gebruiksgemak
4
Klantenondersteuning
4
81% heeft deze app aanbevolen
Marshall M.

A highly extendable CRM with small business affordability

Zoho CRM is simple enough to immediately begin improving a company's sales process out of the box, but powerful enough to create complex workflows, automation, custom solutions, and integrations.

We were able to immediately start saving time working through leads, while continuing to improve and hone our sales experience, and then our customer experience by integrating with our Accounting system and Ticketing system.


Vertalen met Google
Thamara P.

One of the best customizable CRM

Zoho has allowed us to optimize our pre-sales and sales efforts. Taking into account, the versatility of the tool to close opportunities. Additionally, we have incorporated the service delivery process using the project module for this procedure.

I estimate to be using the rest of the modules of the tool, starting with emailing marketing


Vertalen met Google
Claire R.

Just Amazing

I cannot rate Zoho Crm/ Books enough. The whole crm system is easy to use, although it looks complicated at first it soon becomes easy to navigate. I can organise my whole business in a couple of clicks, it has literally saved be 4 hours of work per day.
The price is cost effective and value for money.
The customer service is outstanding.
98% of the time they can offer a solution to my problems, the other 2% it is possible to hire a freelancer to create a script that can work within the system.
If you are considering moving to ZOHO my advise is do it, they are are the top of their profession.


Vertalen met Google
Geverifieerde reviewer

Good value for money

It is an easy to use application that offers a good overview of open items, action items and things to do.


Vertalen met Google
Geverifieerde reviewer

If you want to keep your sanity, then stay away from ZOHO

The benefits this software provides is nothing more than any other CRM available. Keep records of your accounts, logs of communication, track your sales pipeline, etc. etc.


Vertalen met Google
Marshall M.
Vertalen met Google

A highly extendable CRM with small business affordability

Dagelijks 1+ jaar lang gebruikt
Beoordeeld op 19-6-2018
Bron van de reviewer: Capterra

Zoho CRM is simple enough to immediately begin improving a company's sales process out of the box, but powerful enough to create complex workflows, automation, custom solutions, and integrations.

We were able to immediately start saving time working through leads, while continuing to improve and hone our sales experience, and then our customer experience by integrating with our Accounting system and Ticketing system.

Pluspunten

Beyond the basics of contact management, workflows and custom fields, Zoho CRM makes it especially easy to find the last communication and pick up right where you left off with any lead, deal, or client. It syncs with other Zoho products, as well as many external systems, making it perfect for a connected workflow. It also has an available API for creating custom application integrations.

Creating custom workflows and approvals with Blueprint is a straightforward process, and the power that it provides for process management and automation cannot be underestimated.

Self service portals for clients are another great addition to the power of the CRM.

There are multiple billing levels available, so the system will scale with your business, or even better check out Zoho One for a simple and affordable solution to even more of Zoho services.

One final Pro is that Zoho is consistently looking to make their product better, and has shown an extraordinary commitment to improving it's design and functionality. If you don't like something now, submit feedback and wait a little while, and it might appear.

Minpunten

Integrating the CRM with other Zoho products can be complicated, and the integration experience is not completely consistent yet. It is clear that this is something that is being improved, but some of the products are not at the same level of polish as Zoho CRM.

Zoho's introduction of an AI assistant is certainly cool to see, but it isn't quite ready for prime-time and much of what it can do doesn't seem to add a lot of value versus not having an AI. However, this will certainly continue to improve with feedback and it is good to see AI as a focus of future innovation in the product.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Thamara P.
Sector: Informatietechnologie en -diensten
Bedrijfsgrootte: 13-50 werknemers
Vertalen met Google

One of the best customizable CRM

Dagelijks 6-12 maanden lang gebruikt
Beoordeeld op 5-8-2018
Bron van de reviewer: Capterra

Zoho has allowed us to optimize our pre-sales and sales efforts. Taking into account, the versatility of the tool to close opportunities. Additionally, we have incorporated the service delivery process using the project module for this procedure.

I estimate to be using the rest of the modules of the tool, starting with emailing marketing

Pluspunten

1061/5000
Zoho CRM is the best CRM on the market for the needs of customizing a tool.
From Zoho CRM you can integrate all the elements for interaction with customers or future customers.
Zoho is the only tool from my experience that allows to create, through a simple algorithm and conditions, the workflow of an area. Start with a client, potential clients and opportunities. From there the flow continues according to what the company has defined.
From this tool you can cover the initiatives oriented to prospects and clients: marketing, activation project, indicators, social network management, customer service, emailing marketing, inventory, human resources management, among other features.

It is one of the tools that allows to start its use from the interaction of webinar

It really allows to integrate the modules according to the company's need. Even.

Important that prestigious organizations use this tool to manage customer requirements

Minpunten

Points that could be improved from this excellent CRM tool, is to include tutorial guides, as well as include a base configuration of a CRM, that is, show an initial configuration of the use of the tool. Taking into account, simple modules to implement the tool in any organization: social networks management or emaling, capture the prospect, add opportunities, billing management, customer registration.

Allow to have a Zoho advisor to implement the tool. More for the questions that may arise. Taking into account, being able to add your workflow is one of the best features of this tool, however, it would be of added value to have examples within the same tool. Allow user to do exercises of this workflow, and with this it would be easier to implement customization

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 9.0/10

Claire R.
Sector: Vrije tijd, reizen en toerisme
Bedrijfsgrootte: 2-10 werknemers
Vertalen met Google

Just Amazing

Dagelijks 6-12 maanden lang gebruikt
Beoordeeld op 11-2-2020
Bron van de reviewer: Capterra

I cannot rate Zoho Crm/ Books enough. The whole crm system is easy to use, although it looks complicated at first it soon becomes easy to navigate. I can organise my whole business in a couple of clicks, it has literally saved be 4 hours of work per day.
The price is cost effective and value for money.
The customer service is outstanding.
98% of the time they can offer a solution to my problems, the other 2% it is possible to hire a freelancer to create a script that can work within the system.
If you are considering moving to ZOHO my advise is do it, they are are the top of their profession.

Pluspunten

The customer service is the best I have ever experience, they are friendly, very knowledgeable and super fast

Minpunten

Do not have a con they literally surpass my expectations every day .

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Geverifieerde reviewer
Sector: Financiële dienstverlening
Bedrijfsgrootte: 13-50 werknemers
Vertalen met Google

Good value for money

Dagelijks 6-12 maanden lang gebruikt
Beoordeeld op 8-11-2019
Bron van de reviewer: Capterra

It is an easy to use application that offers a good overview of open items, action items and things to do.

Pluspunten

It is a layered product that you can use with ease, without flooding your screen with more information than you need to follow customer cases. If you want to drill down to more functionality, you can enter it without changing too many screens and wasting time back and forth.

Minpunten

It does not offer a direct integration with Zoho projects and the ability to create more layers of information in action items and assign project teams for client cases.
The registration process does not have an import function from emails or the web browser - something that could be very helpful when registering a lead from an email or the contact section of a web page.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 8.0/10

Geverifieerde reviewer
Sector: Computersoftware
Bedrijfsgrootte: 51-200 werknemers
Vertalen met Google

If you want to keep your sanity, then stay away from ZOHO

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 22-6-2018
Bron van de reviewer: Capterra

The benefits this software provides is nothing more than any other CRM available. Keep records of your accounts, logs of communication, track your sales pipeline, etc. etc.

Pluspunten

The CRM is easy to use. Unlike other CRM products, with Zoho you don't have to be an expert to get started. The interface is clean and easy to use. It doesn't have all the insane features that other products have, but that is what sets Zoho apart because they are trying to keep it simple for small businesses.

Minpunten

There's too many issues with this product to even begin listing. The application is buggy. I started reporting bugs to their support department but they occupied too much of my time and would remote into my computer and repeat the same steps over and over again, expecting a different result. I gave up on reporting issues. They don't even care to fix them anyways. The support is extremely poor. I'd rather have them offer no support than the support they provide, as you'll get even more frustrated with their support than not even having support at all. We had an "Enterprise Account Manager" which wasn't very responsive. Any unresolved issues with the application he would just send back to the support department (the same support department you'd been previously fighting with for months on petty issues) and then nothing would end up getting done. Based on my conversations with the account manager, I can confidently say that nobody in the organization has any clue what's going on. Nobody in the company has any empowerment to do anything, everybody acts like pre-programmed robots. There is a horrible communication gap between departments, nobody is on the same page, everybody just passes the buck thinking somebody else will take care of the issue. You can tell there is a pretty bad work ethic and culture. You'll get the run around and end up getting exhausted and give up. You end up having a second job just trying to deal with Zoho. It's quite simple, STAY AWAY.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 0.0/10

Gebruikersaanbeveling
7.9/10
Gebaseerd op 3.843 gebruikersscores
Vergelijk gebruikersaanbevelingen met alternatieven
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Prijzen van Zoho CRM

Prijzen van Zoho CRM

Vanaf
US$ 12,00/maand
Gratis proef
Gratis
Abonnement
Prijs-kwaliteitverhouding
Prijs-kwaliteitverhouding
4.2/5
Gebaseerd op 3.843 gebruikersscores
Vergelijk scores voor prijs-kwaliteitverhouding met alternatieven
Vergelijk met alternatieven

Zoho CRM - Functies

Zoho CRM - Functies

API
Aangepaste velden
Aanpasbare branding
Aanpasbare rapportage
Aanpasbare sjablonen
Activiteiten volgen
Activiteitendashboard
Automatische meldingen
CRM-integratie
E-mailintegratie
Elektronische betalingen
Enquêtes en feedback
Gegevens importeren en exporteren
Herinneringen
Integratie van derden
Integratie van sociale media
Kalenderbeheer
Klantendatabase
Rapportage en statistieken
Realtime gegevens
Functies
4.1/5
Gebaseerd op 3.843 gebruikersscores
Vergelijk functiescores met alternatieven
Vergelijk met alternatieven

Categorieën

Zoho CRM - Veelgestelde vragen

Zoho CRM - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over Zoho CRM.

V. Welke prijsmodellen heeft Zoho CRM te bieden?

Zoho CRM kent de volgende prijsmodellen:

Vanaf: US$ 12,00/maand

Prijsmodel: Gratis, Abonnement

Gratis proef: Beschikbaar

V. Wat zijn de voornaamste functies van Zoho CRM?

We hebben geen informatie over functies van Zoho CRM

V. Wat zijn de typische gebruikers van Zoho CRM?

Zoho CRM heeft de volgende typische klanten:

Freelancers, Grote ondernemingen, Middelgroot bedrijf, Non-profit, Openbare diensten, Klein bedrijf

V. Welke talen worden door Zoho CRM ondersteund?

Zoho CRM ondersteunt de volgende talen:

Arabisch, Chinees (Vereenvoudigd), Chinees (Traditioneel), Tjechisch, Deens, Nederlands, Engels, Frans, Duits, Hebreeuws, Hongaars, Italiaans, Japans, Koreaans, Pools, Portugees, Russisch, Spaans, Zweeds, Turks

V. Welke prijsmodellen heeft Zoho CRM te bieden?

Zoho CRM kent de volgende prijsmodellen:

Gratis, Abonnement

V. Biedt Zoho CRM ondersteuning voor mobiele apparaten?

Zoho CRM ondersteunt de volgende apparaten:

Android, iPhone, iPad

V. Met welke andere apps kan Zoho CRM worden geïntegreerd?

Zoho CRM kan worden geïntegreerd met de volgende toepassingen:

Adobe Sign, ClickDesk, HelpOnClick Live Chat Software, Nimble, SeamlessGov, TeamSupport, Zendesk Chat, Zoho Books, Zoho Invoice, Zoho Recruit

V. Welke mate van ondersteuning heeft Zoho CRM te bieden?

Zoho CRM biedt de volgende ondersteuningsopties:

Veelgestelde vragen, Forum, Kennisbank, Online ondersteuning, Telefonische ondersteuning, Video-instructies