Zoho CRM
Over Zoho CRM
Een intelligente CRM met een AI-gestuurde Sales Assistant:
Zia is een door AI aangedreven verkoopassistent voor Zoho CRM. Ze helpt individuele verkopers en verkoopteams afwijkingen in het verkoopproces op te sporen voordat ze zich voordoen, geeft suggesties voor de beste tijd om contact op te nemen met een prospect en bestudeert zelfs hun verkooppatronen. Een krachtige CRM met een beetje intelligentie is wat de meeste bedrijven willen.
De eerste multichannel CRM in de branche:
Maak kennis met je klanten ongeacht het medium, van telefoon tot livechat, e-mail en sociale media. Communiceer en leg contact om klanten een betere ervaring te bieden.
Krachtige analyses die een beeld scheppen:
Wanneer je verschillende apps gebruikt om je gegevens op te slaan, is het essentieel dat ze met elkaar kunnen praten. Als ze niet communiceren, komen je gegevens in silo's terecht en is het vrijwel onmogelijk om een compleet beeld van je bedrijf te krijgen. Met Advanced CRM Analytics, mogelijk gemaakt door Zoho Reports, kun je je gegevens integreren en betere inzichten verkrijgen.
Een schaalbare CRM met geavanceerde aanpassingsmogelijkheden:
Als het om CRM-oplossingen gaat is niet elke maat geschikt voor alle bedrijven. Daarom kun je met Zoho CRM moeiteloos de interface aanpassen om te voldoen aan de specifieke eisen van je organisatie.
Prijzen vanaf:
US$ 20,00/maand
- Gratis versie
- Gratis proef
- Abonnement
Top 5 alternatieven voor Zoho CRM
Klanten
- Freelancers
- Kleine bedrijven (2-50)
- Middelgrote bedrijven (51-500)
- Grote ondernemingen (500 en meer)
Implementatie
- Cloudgebaseerd
- On-premise
Prijzen vanaf:
US$ 20,00/maand
- Gratis versie
- Gratis proef
- Abonnement
Top 5 alternatieven voor Zoho CRM
Afbeeldingen
Functies
Totaal aantal functies van Zoho CRM: 211
Alternatieven
HubSpot Marketing Hub
HubSpot CRM
Agile CRM
Salesforce Service Cloud
Reviews
Heb je Zoho CRM al?
Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.
- Sector: Marketing en reclame
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 10.0 /10
Your clients in the cloud
Beoordeeld op 27-8-2019
In my organization we need to have access to our customers' information, anywhere, so we think we...
In my organization we need to have access to our customers' information, anywhere, so we think we should migrate everything to Cloud, and Zoho helped us to do it quickly and easily.
Pluspunten
Easy, everything is everywhere, easy to access even from the cell phone, it is incredible that all the information is online. It helped me a lot not to depend on sitting in the office to work.
Minpunten
It can be adapted for all companies, however for Latin America and certain information such as the NIT field that is not found but solve it by generating an alphanumeric field
Overwogen alternatieven
Dynamics 365Redenen om voor Zoho CRM te kiezen
We needed a cloud solution, in order to have access to information outside the office.Overgestapt van
Dynamics 365Redenen om over te stappen op Zoho CRM
The price.
- Sector: Computersoftware
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
It delivers what's promised
Beoordeeld op 9-10-2020
It is good. You get what you pay. I like the software and it is easy to use. I think it makes sense...
It is good. You get what you pay. I like the software and it is easy to use. I think it makes sense having a CRM consultant before setting it up at the beginning to make sure that you don't need to migrate things, and also it may help you optimise your costs.
Pluspunten
I've used Zoho CRM for almost 5 years and I've witnessed its evolutions during those years. I think it is an overall good tool for small to mid sized companies. I enjoyed the flawless marketing automation feature, especially when a new lead comes in from a web form, it immediately adds it to the CRM. The system can recognise the lead if there was a past interaction. Once the lead is in the system, you can enrich the data by populating all the data fields and you can customise new data fields according to your needs. I find it pretty easy to arrange for all departments in the company. I mostly used it as a part of my daily tasks at sales team. I was able to manage my leads and track the progress. We didn't really use it for any campaigning but mostly as an overall CRM. The reporting section is pretty good and I enjoyed the customisation. It actually offers more than average needs of a salesperson. Recently, they made new integrations and also adjusted the performance - in the early times, it was a bit slow but they fixed it.
Minpunten
Zoho CRM seems to be a mid-segment tool when it comes to pricing at first sight. However, if you want to expand the tool with more features/add-on, you may need to pay additionally for them. It increases the cost. At the end of the day, for a large company, it might be as pricey as enterprise CRM solutions. You need to make sure about your needs before you set it up for your organisation to make sure the cost meets with your expectations. The UI can be improved and be more user friendly.
Overwogen alternatieven
Dynamics 365Redenen om voor Zoho CRM te kiezen
The team found Dynamics too complicate to work on. It wasn't a user friendly UI.Overgestapt van
Dynamics 365- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Tool we need to boost our sales
Beoordeeld op 20-3-2023
We use it effectively across our sales team. Very user-friendly, informative, and useful CRM. It...
We use it effectively across our sales team. Very user-friendly, informative, and useful CRM. It helps to nurture the lead efficiently and keep the progress updated.
Pluspunten
Really a great CRM with all the required features for sales. Easy to use and trace the progress with leads.
Minpunten
Pipeline management could have been better. Can add features where we can get our own drafted reports to analyze the team's performance.
- Sector: Computersoftware
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
If you want to keep your sanity, then stay away from ZOHO
Beoordeeld op 22-6-2018
The benefits this software provides is nothing more than any other CRM available. Keep records of...
The benefits this software provides is nothing more than any other CRM available. Keep records of your accounts, logs of communication, track your sales pipeline, etc. etc.
Pluspunten
The CRM is easy to use. Unlike other CRM products, with Zoho you don't have to be an expert to get started. The interface is clean and easy to use. It doesn't have all the insane features that other products have, but that is what sets Zoho apart because they are trying to keep it simple for small businesses.
Minpunten
There's too many issues with this product to even begin listing. The application is buggy. I started reporting bugs to their support department but they occupied too much of my time and would remote into my computer and repeat the same steps over and over again, expecting a different result. I gave up on reporting issues. They don't even care to fix them anyways. The support is extremely poor. I'd rather have them offer no support than the support they provide, as you'll get even more frustrated with their support than not even having support at all. We had an "Enterprise Account Manager" which wasn't very responsive. Any unresolved issues with the application he would just send back to the support department (the same support department you'd been previously fighting with for months on petty issues) and then nothing would end up getting done. Based on my conversations with the account manager, I can confidently say that nobody in the organization has any clue what's going on. Nobody in the company has any empowerment to do anything, everybody acts like pre-programmed robots. There is a horrible communication gap between departments, nobody is on the same page, everybody just passes the buck thinking somebody else will take care of the issue. You can tell there is a pretty bad work ethic and culture. You'll get the run around and end up getting exhausted and give up. You end up having a second job just trying to deal with Zoho. It's quite simple, STAY AWAY.
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Zoho CRM - An inexpensive yet effective CRM for your Business
Beoordeeld op 26-11-2022
Pluspunten
1. Ease of Use2. Effective Lead Management3. Helps track leads and potentials and helps in growing the business4. Contact Management5. Easy third-party integration
Minpunten
There is hardly anything which I don't like about Zoho CRM.
Overwogen alternatieven
Salesforce Sales CloudRedenen om over te stappen op Zoho CRM
We found Zoho CRM to be as good as any of the good commercial CRM software, but very pocket friendly. Also local support of Zoho CRM was another key reason to choose Zoho CRM.Zoho CRM - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over Zoho CRM.V. Welke prijsmodellen heeft Zoho CRM te bieden?
Zoho CRM kent de volgende prijsmodellen:
- Vanaf: US$ 20,00/maand
- Prijsmodel: Gratis versie, Abonnement
- Gratis proef: Beschikbaar
V. Wat zijn de typische gebruikers van Zoho CRM?
Zoho CRM heeft de volgende typische klanten:
Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
V. Welke talen worden door Zoho CRM ondersteund?
Zoho CRM ondersteunt de volgende talen:
Arabisch, Bulgaars, Chinees, Chinees (traditioneel), Deens, Duits, Engels, Frans, Hebreeuws, Hindi, Hongaars, Indonesisch, Italiaans, Japans, Koreaans, Kroatisch, Nederlands, Pools, Portugees (Brazilië), Portugees (Portugal), Russisch, Spaans, Thai, Tsjechisch, Turks, Vietnamees, Zweeds
V. Biedt Zoho CRM ondersteuning voor mobiele apparaten?
Zoho CRM ondersteunt de volgende apparaten:
Android (mobiel), iPhone (mobiel), iPad (mobiel)
V. Met welke andere apps kan Zoho CRM worden geïntegreerd?
Zoho CRM kan worden geïntegreerd met de volgende toepassingen:
ActiveCampaign, Adobe Acrobat Sign, Amity, Avaya Experience Platform, Bedrock Data, Box, BurstSMS, DocuSign, Dropbox Business, Eventbrite, GetResponse, Gmail, GoTo Meeting, GoToWebinar, Google Ads, Google Analytics 360, Google Calendar, Google Drive, Google Workspace, HubSpot CRM, Join.Me, Jotform, Kixie PowerCall, Leadfeeder, LinkedIn for Business, Mailchimp, Meta for Business, Microsoft 365, Microsoft Outlook, Operations Hub, PandaDoc, PayPal, Proposify, Quickbooks Online, QuoteWerks, Quoter, RingCentral Contact Center, SMS-Magic, Saasu, Shopify, SimplyCast, Skyvia, Slack, SurveyMonkey, Trello, Twilio, Twitter, Xero, Zapier, Zendesk Suite, Zoho Analytics, Zoho Assist, Zoho Books, Zoho Campaigns, Zoho Cliq, Zoho Creator, Zoho Desk, Zoho Expense, Zoho Forms, Zoho Mail, Zoho Meeting, Zoho Projects, Zoho SalesIQ, Zoho Sign, Zoho Social, Zoho Subscriptions, Zoho Survey, Zoho Writer, iQuoteXpress, mailparser.io
V. Welke mate van ondersteuning heeft Zoho CRM te bieden?
Zoho CRM biedt de volgende ondersteuningsopties:
E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Telefonische ondersteuning, 24/7 (contact met medewerker), Chatten
Gerelateerde categorieën
Bekijk alle softwarecategorieën die gevonden zijn voor Zoho CRM.
- CRM-software
- Contactbeheer software
- Sales force automation software
- Lead management software
- Social CRM-tools
- Sales forecasting software
- Online CRM-software
- Customer experience software
- Sales enablement software
- Customer engagement software
- Voorspellende lead scoring software
- CRM voor de bouw
- CRM-software voor makelaars
- CRM-systemen voor banken en verzekeraars
- Marketing automation software
- Customer loyalty software
