Trakstar Hire

Superb And flawless integration with our website. The experience so far has been great. Most importantly it allows the admin to modify and customise the page. This in my opinion is great.

Sometimes a little slow. Perhaps can come out with a Mac desktop app. Email templates can be there from before. Perhaps there for people to modify

Recruiting became a key responsibility area in mid-2016 with the emergence of expansion plans of my previous company. So far, recruitment was a once in a while activity as we were having a record employee retention rate. During 2015-17, I have received a special assignment, i.e recruitment efforts to fill many positions in the product management team on a war foot basis. Earlier we used to manage the recruitment cycle mostly around emails and tracing a particular transaction was so horrible. However, the recruiter box helped us to streamline the ATS without parking huge amount towards servers, deployment and licenses.

I liked the usability portion. Recruiterbox deserves a huge applause for creating such a lightweight solution and great UX.

The questions feature has helped to eliminate hundreds of job hoppers (Thanks Recruiterbox, otherwise we would have ended up in interviewing a lot of disinterested candidates)

Another interesting observation is the amount of time the entire hiring team saved by focusing on a single tool. All activities including reviews, comments, scoring, recommendations inside Recruiterbox and no offline correspondence. We have made a practice of going to an interview room with a laptop to record observations and reviews, immediately.

A newcomer to software services can also use this tool without any formal training.

The feature to track referrals from internal employees is also a plus.

Recruiterbox made the interview from home, hasslefree.

Not finding serious dislikes with my experience with recruiterbox. A few observations are here.
Maybe, the reporting and intelligence portion require a bit more focus.
Pricing is not so high but at the same time is not that affordable for smaller teams, I think.

The site was relatively easy to use and user friendly. Movement through the stages was fluid and the ability to star candidates was a huge plus in order to keep track of certain folks. It was super quick and easy to learn and the custom templates were perfect for our needs.

Customer Support was lacking. Often they turned the concern over to how it was a user error and took little accountability. I understand user error happens often and that's ok, but when the site is down for over 3 hours nationwide I'm pretty sure that's a network issue on THEIR end.

As an HR Director this software changed the way we accept and process resumes. The software links directly to our company website and allows us great flexibility in the application process. Email communication with applicants is made easy through a template function and even provides an automatic email function when resumes are received. The software is very logical and easy to use. They have even helped in simplifying our hiring flow by making suggestions on how we have set up the process.

RB customer service is excellent, they often ask how they can make the product better. I have seen my own suggestions implemented after one of their follow up calls.

One area that needs some improvement is the ability to look at archived applicants. We have work around when trying to refer a prior applicant to a hiring supervisor, but this is not an easy process. Additionally, if we have an applicant that is not eligible for hire, there is no way to flag this across the system. Applicants who apply for multiple jobs are linked, but there is not a way to share information between the linked occurrences, it must be done individually, which can be time consuming.

The software is very intuitive. I rarely ever have trouble locating a feature or a setting. Everything is where you think it would be, and that is not always easy to achieve. If by chance you do need to reach out to their customer support team, you're in luck -- they are incredibly responsive and personable! This, too, is difficult to achieve. With this software we are able to pre-screen, sort, comment on, review, and set up interviews with candidates. You can communicate with candidates directly through RB, as well. I have found this to be a great filing tool. Now all communications, resumes, and interviews are filed within this database. Even if candidates do not apply directly through Recruiterbox (which links to your company's Careers page), it is easy to import a candidate from other sources. It is also relatively easy to reject candidates in large quantities by using a rejection template. Very cool features!

Desktop notifications would be incredibly helpful, because with all of the candidates/applicants we receive it is often difficult to navigate through tasks and responses from these candidates. I have also noticed that selecting a large amount of candidates at once for any task can result in a frozen screen or incredibly long delay.