--- description: Gedetailleerde beoordelingen over Zendesk Suite: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk Zendesk Suite met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zendesk Suite reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Klantenservice software](/directory/231/customer-service/software) > [Zendesk Suite](/software/9448/zendesk) # Zendesk Suite Canonical: https://www.getapp.nl/software/9448/zendesk Pagina: 1 / 164\ Volgende: [Volgende pagina](https://www.getapp.nl/software/9448/zendesk?page=2) > Zendesk is een cloudgebaseerde oplossing voor klantenservicesoftware die wordt vertrouwd door meer dan 40.000 organisaties wereldwijd. Bedrijven zoals Groupon, Box en Zappos gebruiken Zendesk om de kosten te verlagen, de productiviteit te verhogen en de klanttevredenheid te verhogen. Zendesk is geliefd bij zowel klantenserviceteams als hun klanten vanwege de indrukwekkend eenvoudige interface en is eenvoudig om te proberen, te kopen, te implementeren en te gebruiken. Zendesk integreert naadloos al je ondersteuningskanalen, inclusief e-mail, internet, chat en sociale media. Implementeer het bij zo veel klantenservicemedewerkers als je nodig hebt, of het er nu 5, 50 of 500 zijn. Zendesk wordt ingezet door bedrijven met duizenden medewerkers en met tienduizenden tickets per dag. > > Oordeel: score van **4.4/5** door 4079 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.4/5** | 4079 Reviews | | Gebruiksgemak | 4.3/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.3/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.2/5 | Gebaseerd op alle reviews | | Functies | 4.4/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Zendesk - **Locatie**: San Francisco, VS - **Opgericht**: 2007 ## Commerciële context - **Beginprijs**: € 39,00 - **Prijsmodel**: (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Chinees, Chinees, Deens, Duits, Engels, Fins, Frans, Hebreeuws, Hongaars, Iers, Indonesisch, Italiaans, Japans, Koreaans, Nederlands, Noors, Oekraïens, Pools, Portugees, Russisch, Spaans, Thai, Tsjechisch, Turks, Zweeds - **Beschikbare landen**: Australië, België, Brazilië, Canada, China, Denemarken, Duitsland, Filipijnen, Frankrijk, Hongkong SAR van China, Ierland, India, Italië, Japan, Mexico, Nederland, Nieuw-Zeeland, Oostenrijk, Singapore, Spanje en 5 meer ## Functies - AI Copilot - API - Aanpasbare branding - Aanpasbare formulieren - Aanpasbare rapporten - Aanpasbare sjablonen - Aanpasbare velden - Aanstellen (van personeel) - Accountbeheer - Accountwaarschuwingen - Activiteiten volgen - Activiteitendashboard - Alerts/Escalation - Analyse van klantenservices - Analytics - Archiveren en retentie - Assets volgen - Auditing van problemen - Audittrail - Automatic call distribution (ACD) ## Integraties (220 in totaal) - 123FormBuilder - 3CLogic - AWeber - ActiveCampaign - Adobe Commerce - Agile CRM - Aha\! - Aircall - Akita - Algolia - Ameyo - Asset Panda - Autotask PSA - Azuqua - Beanstalk ... en 205 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software) - [Knowledge management tools](https://www.getapp.nl/directory/257/knowledge-management/software) - [Callcenter software](https://www.getapp.nl/directory/275/call-center/software) - [Helpdesk software](https://www.getapp.nl/directory/287/help-desk-ticketing/software) - [Social CRM-tools](https://www.getapp.nl/directory/558/social-crm/software) ## Alternatieven 1. [Freshdesk](https://www.getapp.nl/software/10317/freshdesk) — 4.5/5 (3420 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.nl/software/90378/salesforce) — 4.4/5 (18781 reviews) 3. [LiveAgent](https://www.getapp.nl/software/91301/liveagent) — 4.7/5 (1780 reviews) 4. [LiveChat](https://www.getapp.nl/software/8385/livechat) — 4.6/5 (1721 reviews) 5. [Milvus](https://www.getapp.nl/software/132287/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Exceptional" — 5.0/5 > **Roger** | *20 januari 2026* | Administratie | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Through integration with numerous services. Visualization, channel, and reports. Still, we have other automation features that help us. > > **Minpunten**: Values in contrast to the American market. Like Talk, it cannot be used in Brazil. Yes, we have to use other integrations. > > I have had a lot of experience and in the coming months, this experience will increase even more. Over time, we will use AI. ----- ### "Customer support ally" — 4.0/5 > **Freyxa** | *22 mei 2025* | Detailhandel | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: I really like this in one of my experiences with retail support, but I was able to work with emails, SMS, and life chat, and it was really efficient, user-friendly, and everything was organized > > **Minpunten**: I am going to be 100% honest identify anything that I didn’t like about these so for specific because I found it to have everything on display and everything to be usable > > My over experience was really good. It made my job easier, made my experience with the software, and the company itself a lot more bearable. ----- ### "Leaders in CX? I beg to differ" — 1.0/5 > **Katie** | *7 maart 2025* | Computersoftware | Aanbevelingsscore: 0.0/10 > > **Pluspunten**: The ticketing system works well most of the time. > > **Minpunten**: - Their support is some of the worst I've ever experienced and keeps getting worse. - Their admin portal is buggy - Their knowledge base tools requires you to learn a new programming language in order to set up a support site. - Their knowledge base tool is buggy. It routinely deletes images from and messes up formatting in active articles. - Their analytics tool is complex and requires a deep understanding of Zendesk architecture to use successfully. - The few valuable features they introduce are made available to enterprise customers only. - Most new development is focused on half-baked call center solutions that don't work as promised and decrease the quality of support offered to both their clients and yours. - They do a terrible job of screening for junk and spam letting a significant numbers of spam and malicious messages through and flagging real customer message en masse after each update. - They do not notify you in any way if your messages can't be delivered (bounces, etc) > > Our first several years working with Zendesk were pretty good. We rarely required help and the feature set met our needs. About 5 years ago our experience with them started going downhill fast. At this point I would strongly recommend against anyone starting a business relationship with this company. ----- ### "Customer facing its a sold application" — 4.0/5 > **ady** | *3 februari 2025* | Automotive | Aanbevelingsscore: 5.0/10 > > **Pluspunten**: Works perfectly and interface is nice from a customer perspective > > **Minpunten**: We found it difficult to setup workflows and after the initial installation haven't managed to go any further in depth with it. > > Overall we still use it on our main website as its reliable and does what it says it does out of the tin. ----- ### "Overall an excellent product" — 5.0/5 > **Karen** | *20 mei 2025* | Consumentendiensten | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Intuitive, simple to learn, easy to use. Fast set up. Can partner with suppliers to assist with training and customisation. > > **Minpunten**: Difficult to change the basic design without the help of a developer. Custom branding quite basic. Ditto colours. > > It's a really good idea to use a Zendesk partner to help with set-up and certainly with training users. ----- Pagina: 1 / 164\ Volgende: [Volgende pagina](https://www.getapp.nl/software/9448/zendesk?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/9448/zendesk) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens