Over Zendesk Suite

Zendesk is de bewezen cloudgebaseerde oplossing voor klantenservice-software die de snelste manier biedt om een geweldige klantenservice in bedrijven van elke omvang en sector mogelijk te maken. Zendesk is zo eenvoudig te gebruiken dat het geliefd is bij klantenondersteuningsteams en hun klanten over de hele wereld. Je kunt overal en vanaf elk apparaat toegang tot Zendesk krijgen.

Meer dan 40.000 klanten vertrouwen op Zendesk, waaronder enkele van 's werelds toonaangevende merken zoals Airbnb, Gilt Groupe, Groupon, Tumblr, Box, Sony en Sears.

Prijzen vanaf:

US$ 49,00/maand

  • Gratis versie
  • Gratis proef
  • Abonnement

Top 5 alternatieven voor Zendesk Suite

Klanten

  • Freelancers
  • Kleine bedrijven (2-50)
  • Middelgrote bedrijven (51-500)
  • Grote ondernemingen (500 en meer)

Implementatie

  • Cloudgebaseerd
  • On-premise

Markten

Australië, België, Brazilië, Canada, China en nog 20 andere

Ondersteunde talen

Arabisch, Chinees, Chinees (traditioneel), Deens, Duits en nog 21 andere

Prijzen vanaf:

US$ 49,00/maand

  • Gratis versie
  • Gratis proef
  • Abonnement

Top 5 alternatieven voor Zendesk Suite

Afbeeldingen

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Functies

Totaal aantal functies van Zendesk Suite: 185

  • API
  • Aanpasbare branding
  • Aanpasbare formulieren
  • Aanpasbare rapporten
  • Aanpasbare sjablonen
  • Aanpasbare velden
  • Aanstellen (van personeel)
  • Accountbeheer
  • Accountwaarschuwingen
  • Active Directory-integratie (AD)
  • Activiteiten volgen
  • Activiteitendashboard
  • Afsprakenbeheer
  • Analyse van klantenservices
  • Archiveren en retentie
  • Assets volgen
  • Auditing van problemen
  • Audittrail
  • Automatic call distribution (ACD)
  • Autoresponders
  • Batchcommunicatie
  • Beheer van Service Level Agreements (SLA's)
  • Beheer van enquêtes/peilingen
  • Beheer van klantervaringen
  • Beheer van meerdere kanalen
  • Beheer van negatieve feedback
  • Beheer van problemen
  • Beheer van supporttickets
  • Beheer van verkooppipeline
  • Beller-ID
  • Beschikbaarheidsbeheer
  • Beslissingsondersteuning
  • Bestanden delen
  • Bewaking van sociale media
  • Bijhouden van klachten van klanten
  • CMDB
  • CRM
  • CTI (Computer Telephony Integration)
  • Callcenterbeheer
  • Campagnebeheer
  • Capaciteitsbeheer
  • Casusbeheer
  • Catalogiseren/categoriseren
  • Chatten/messaging
  • Communicatie via meerdere kanalen
  • Communicatiebeheer
  • Communitybeheer
  • Configuratiebeheer
  • Configureerbare workflow
  • Consumentgericht chatten in realtime
  • Contactenbeheer
  • Content maken
  • Contentbeheer
  • Contract- en licentiebeheer
  • Controle van oproepen
  • Corrigerende en preventieve maatregelen (CAPA)
  • Dashboard
  • Discussies/forums
  • Documenten opslaan
  • Door gebeurtenissen geactiveerde acties
  • E-mailbeheer
  • E-mails bijhouden
  • E-mailsjablonen
  • Eenmalige aanmelding
  • Enquêtes en feedback
  • Feedbackbeheer
  • Filteren
  • Formulierbeheer
  • Gamification
  • Geautomatiseerde routing
  • Gegevens importeren en exporteren
  • Gegevensverzameling via meerdere kanalen
  • Gemengd callcenter
  • Geotargeting
  • Gestandaardiseerde antwoorden
  • Gezondheidsscore
  • Groepenbeheer
  • Handmatig kiessysteem
  • Helpdeskbeheer
  • IVR en spraakherkenning
  • Inbound callcenter
  • Incidentenbeheer
  • Inkomstenbeheer
  • Inkoopbeheer
  • Integratie van sociale media
  • Integraties van derden
  • Interactie bijhouden
  • Interactieve inhoud
  • Invoer via telefoontoetsen
  • Kennisbankbeheer
  • Kennisbeheer
  • Klantenbeheer
  • Klantenbeheer
  • Klantenbinding
  • Klantendatabase
  • Klantenondersteuning
  • Klantenportal
  • Klantensegmenten
  • Klantgeschiedenis
  • Kwaliteitsborging
  • Leads beheren
  • Live chatten
  • Macro's/reacties via sjablonen
  • Markeren
  • Meerdere gebruikersaccounts
  • Meerdere scripts
  • Mobiele toegang
  • Offline formulier
  • On-demand communicatie
  • On-demand opnamen
  • Ondersteuningstickets bijhouden
  • Online forums
  • Online implementatie
  • Op regels gebaseerde workflow
  • Op rollen gebaseerde toestemmingen
  • Opdrachtenbeheer
  • Opmerkingen/notities
  • Oproepen opnemen
  • Oproepen rapporteren
  • Oproepen routeren
  • Oproepregistratie
  • Oproepscripts
  • Opzeggingenbeheer
  • Outbound callcenter
  • Overdrachten en routering
  • Personalisatie
  • Predictief kiezen
  • Predictieve analyse
  • Prestatiemeetwaarden
  • Priorisering
  • Proactief chatten
  • Probleembeheer
  • Problemen bijhouden
  • Progressief kiessysteem
  • Projectbeheer
  • Rapportage en analyse
  • Rapportage en statistieken
  • Realtime analyse
  • Realtime chatten
  • Realtime controle
  • Realtime gegevens
  • Realtime meldingen
  • Realtime updates
  • Releasebeheer
  • Routering
  • SSL-beveiliging
  • Samenwerkingstools
  • Scherm delen
  • Servicecatalogus
  • Servicerapportage
  • Sjabloonbeheer
  • Slepen en neerzetten
  • Sms-berichten
  • Stemaanpassing
  • Taakbeheer
  • Tekst naar spraak
  • Tekstanalyse
  • Tekstbewerking
  • Terugkerende problemen
  • Ticketbeheer
  • Toezicht houden op klachten
  • Transcripten/chatgeschiedenis
  • Trendanalyse
  • Uitgifteplanning
  • Veranderingsbeheer
  • Video-ondersteuning
  • Virtuele assistent
  • VoIP-verbinding
  • Voicemail
  • Volgen en analyseren van gebruik
  • Voor de verzekeringsbranche
  • Voor iPad-apparaten
  • Voor meerdere talen
  • Voor start-ups
  • Waarschuwingen/Escalatie
  • Waarschuwingen/Meldingen
  • Wachtrijbeheer
  • Websitebezoekers bijhouden
  • Widgets
  • Winst- en verliesanalyse
  • Workflowbeheer
  • Workflowconfiguratie
  • Zelfserviceportal
  • Zoeken in gehele tekst
  • Zoeken/filteren

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4,5
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HubSpot Marketing Hub

4,5
#2 alternatief voor Zendesk Suite
De marketinghub van HubSpot is een schaalbaar, alles-in-één platform voor inbound marketing, dat een combinatie biedt...

Salesforce Sales Cloud

4,4
#3 alternatief voor Zendesk Suite
Heb je de oplossingen voor kleine bedrijven van Salesforce al gezien? Sales Cloud is een aanpasbaar CRM-platform dat...

Front

4,5
#4 alternatief voor Zendesk Suite
Front biedt een eenvoudige manier voor teams om in één enkel samenwerkingsplatform e-mailinboxen ([email protected], ondersteunin...

Reviews

Totaalscore

4,4 /5
(3.573)
Prijs-kwaliteitverhouding
4,2/5
Functies
4,4/5
Gebruiksgemak
4,3/5
Klantenondersteuning
4,3/5

Heb je Zendesk Suite al?

Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.

5 van 3.573 reviews worden weergegeven
CA Mohit
Totaalscore
  • Sector: Administratie
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Good product for Emails and Live Chat

Beoordeeld op 22-2-2023

Pluspunten

Easy to use and serve customer seamlessly

Minpunten

Little complicated to use but customer care is supportive to solve this

Geverifieerde reviewer
Totaalscore
  • Sector: Luchtvaart(maatschappijen)
  • Bedrijfsgrootte: 2-10 werknemers
  • Wekelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Transforming Customer Suppor

Beoordeeld op 16-2-2023

My overall experience with Zendesk Suite has been very positive. As a user of the software, I have...

My overall experience with Zendesk Suite has been very positive. As a user of the software, I have found that it provides an effective solution for managing customer support interactions. I appreciate most about Zendesk Suite is its user-friendly interface.Zendesk Suite has a variety of automation tools that can help streamline support processes, such as routing tickets to the correct support agent or sending out automatic responses to frequently asked questions.

Pluspunten

I can confidently say that this software is a game-changer in the world of customer support. The suite of tools and features provided by Zendesk makes it easy to manage customer support requests and interactions, making it a must-have tool for any business.Zendesk Suite is the ease of use and the user-friendly interface. The software is designed to make it easy for support agents to manage customer requests and inquiries efficiently. The dashboard provides a clear view of all support tickets and enables agents to respond quickly and effectively. This has improved our ability to handle a large volume of customer inquiries and resolve them in a timely manner.Another feature that I found very helpful is the automation capabilities of the software. Zendesk Suite has a variety of automation tools that can help streamline support processes, such as routing tickets to the correct support agent or sending out automatic responses to frequently asked questions. This saves a lot of time and resources for the support team and ensures that customers receive a prompt response to their inquiries.Zendesk Suite also has powerful reporting and analytics tools that allow me to track the performance of our support team and identify areas that need improvement. This has helped us to optimize our support processes and improve the overall customer experience.In conclusion, Zendesk Suite is an excellent software for managing customer support requests and interactions.

Minpunten

I have had a positive experience using Zendesk Suite, there are a few areas where I think the software could be improved.One area where I think Zendesk Suite could be better is in its pricing structure. The software can be quite expensive, especially for small businesses or startups. While the suite of tools and features provided by Zendesk is certainly valuable, the cost may be prohibitive for some organizations.Another area where Zendesk Suite could be improved is in the customization of the user interface. While the interface is user-friendly, it would be helpful to have more options for customizing the look and feel of the software to match the branding of the organization.Finally, while Zendesk Suite does have a variety of automation tools, some of them can be complex to set up and use effectively. It would be helpful if the software provided more guidance or tutorials for setting up automation rules and triggers.Overall, these are relatively minor criticisms of Zendesk Suite. The software remains a powerful and valuable tool for managing customer support interactions, and the benefits it provides far outweigh any drawbacks. With its ease of use, automation capabilities, and reporting tools, Zendesk Suite is an essential tool for any organization that wants to provide excellent customer support.

👋🏻 Albert
Totaalscore
  • Sector: Verzekeringen
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

A living nightmare

Beoordeeld op 10-2-2021

I've used Zendesk in all of the ventures I've participated in. Unfortunately.

I get it that in...

I've used Zendesk in all of the ventures I've participated in. Unfortunately.

I get it that in 2012 it was an easy option, but today there are plenty more and plenty of options of building out solutions yourself if customer support means everything to you.

Pluspunten

Sticking to Zendesk is very easy. Open a free account, plug in your email and you are off. Thats the reason this company is such a popular customer support software. Start off frictionlessly and you won't ever be able to stick away from them.

That doesn't mean they are a good solution.

Minpunten

As soon as you want to build some sophisticated solutions with ANY digital company in 2021 requires from day one, you will face two things:

1) Advertised features for enterprise plans which don't actually exist, or are a euphemism of what one can understand. I.E. a sandbox environment. We literally got told it didn't exist after we hired enterprise chat.
2) A terrible - terrible is the word, I honestly don't like to speak poorly in public of anyone, but you guys deserve this post - customer support. Despite having an account manager, I have probable been referred to sign up on my own for multiple register forms for products, and speak to multiple agents to sign SO to commit to payments... and the product was NEVER delivered. Once they have you committed to a payment, they won't follow up for success.

Overwogen alternatieven

UserVoice en Intercom

Redenen om over te stappen op Zendesk Suite

This is where you get trapped. Someone in operations or tech implements it to solve a short term gain, and starts pulling the feature string. As soon as you are stuck, you are stuck for good.
Warren
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Zendesk - A great package of core components

Beoordeeld op 15-1-2023

Overall, a great piece of software. I would say it's easy to use, has so many addons out there as...

Overall, a great piece of software. I would say it's easy to use, has so many addons out there as well. It feels like you can customize it to work the way that you want to work with it.

Pluspunten

What I like most, is that the core features of a helpdesk/customer service company, and all evident within the suite. Plus they all integrate seamlessly with one another. The GUIs are all easy to use and make the software familiar.

Minpunten

Occasionally, my team do lose info if they don't save what they're doing often enough. The page seems to time out after a certain time, and they need to readd their input.

Overwogen alternatieven

Zoho Desk

Redenen om voor Zendesk Suite te kiezen

We wanted a fresh approach to the helpdesk, and Zendesk has great reviews.

Redenen om over te stappen op Zendesk Suite

The pricing plan was suited to our business model.
Muthu
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 501-1.000 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

The best tool offers a comprehensive approach to communicating with customers

Beoordeeld op 21-2-2023

Zendesk Suite enables me to manage custom fields for each support case and specify certain fields...

Zendesk Suite enables me to manage custom fields for each support case and specify certain fields as mandatory for resolving it.It also facilitates improved management and control over the status of each request and our overall workload at any given time.Additionally, the tool provides me with a comprehensive KPI suite, allowing for a deeper understanding of our daily operations and how things are evolving over time.

Pluspunten

I appreciate that it provides a seamless communication channel with our customers, while also integrating with other communication channels. With Zendesk's flexible trigger options, I am able to automate many tasks and minimize repetitive work. I also find its support for working with different support tickets and personalized views to be very helpful. In addition, the reporting ticket feature is useful for filtering my own work as well as that of other agents. Overall, Zendesk has been a great tool for me and our team.

Minpunten

All good unless few small things like; If an agent forgets to log out of Zendesk, their status remains online, which can be misleading. Additionally, the customer review system is limited, as it only allows customers to rate their experience as either good or bad, without the option to provide additional feedback. This can lead to negative reviews for the company, even if the customer had a positive experience with the agent. Furthermore, if someone is using Explore to query data, others cannot access it until they are finished, which can be frustrating when working as a team.

5 van 3.573 worden weergegeven Lees alle reviews

Zendesk Suite - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over Zendesk Suite.

Zendesk Suite kent de volgende prijsmodellen:

  • Vanaf: US$ 49,00/maand
  • Prijsmodel: Abonnement
  • Gratis proef: Beschikbaar

Zendesk Suite heeft de volgende typische klanten:

Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

Zendesk Suite ondersteunt de volgende talen:

Arabisch, Chinees, Chinees (traditioneel), Deens, Duits, Engels, Fins, Frans, Hebreeuws, Hongaars, Iers, Indonesisch, Italiaans, Japans, Koreaans, Nederlands, Noors, Oekraïens, Pools, Portugees, Russisch, Spaans, Thai, Tsjechisch, Turks, Zweeds

Zendesk Suite ondersteunt de volgende apparaten:

Android (mobiel), iPhone (mobiel), iPad (mobiel)

Zendesk Suite kan worden geïntegreerd met de volgende toepassingen:

123FormBuilder, 3CLogic, 8x8 Virtual Office, AWeber, ActiveCampaign, Adobe Commerce, Agile CRM, Agile Central, Aha!, Aircall, Akita, Algolia, Ameyo, Amity, Asset Panda, Automate.io, Autotask PSA, Azuqua, Beanstalk, Bedrock Data, Benchmark Email, BigCommerce, Bitium, Bloomfire, Box, Breeze, Brushfire, Built.io Flow, CA Flowdock, Calendly, Callmaker, Capsule, ChargeDesk, ChargeOver, Chargebee, Chargify, ChartMogul, CheckMarket, Cirrus Insight, ClicData, ClickDesk, ClickHelp, Close, CloudAgent, CloudApp, CollabSpot, ConnectWise Control, Crisp, Customer Thermometer, Cyclr, Cyfe, DataHero, Databox, Device42, Dialpad, Dropbox Business, Drupal, Ducksboard, EZ Texting, EZOfficeInventory, Easy Insight, Elastic Enterprise Search, Emma, Falcon.io, Five9, Flowlu, Formstack Forms, FreshBooks, Freshdesk, FullContact, Gainsight CS, Geckoboard, Genesys Cloud CX, Get Satisfaction, GetResponse, GoToAssist, Google Analytics 360, HappyFox Chat, Harvest, Helpjuice, Helpshift, Hexnode UEM, Higher Logic Thrive, Higher Logic Vanilla, Highrise, Hippo Video, Hootsuite, HubSpot CRM, Hubstaff, Humanity, Igloo, Inbenta, Instabug, Instagram, Intercom, Jira, Jitterbit, Joomla, Keap, Kixie PowerCall, Klaviyo, Kommo, Kudos, Leftronic, Lessonly, Litmos, LiveChat, LiveOps, LoginRadius, Mailchimp, ManageEngine ADManager Plus, ManageEngine Endpoint Central, Maropost Commerce Cloud, MeisterTask, Membrain, MessageBird, Meta for Business, Microsoft Excel, Microsoft Outlook, Mixpanel, Moxo, MyFeelBack, NICE CXone, Nectar Desk, Nextiva, Nicereply, Notion, Nutshell, Okta, Olark, OneLogin, Operations Hub, OpsGenie, OroCRM, Ottspotta, OutSystems, PagerDuty, PandaDoc, Pendo, Pipedrive, Pivotal Tracker, Planview PPM Pro, Playvox, Plecto, Podio, Preact, PrestaShop, ProProfs Knowledge Base, Productboard, Projector by BigTime, QuickBooks Online Advanced, Quip, Quiq Messaging, Receptive, Redmine, Rescue, SAP Business One, Sailthru, SalesSeek, Salesforce Sales Cloud, ScreenSteps, Segment, Serviceware Knowledge, Setmore, Sharpen, Shopify, Skilljar Customer Education, Skyvia, Slack, Slemma, Smartling, Smartlook, Smartsheet, Smooch, SnapEngage, SolarWinds Service Desk, Solve CRM, Spinify, SpiraTeam, Sprinklr, Sprout Social, SugarCRM, SuperReceptionist, SupportSync, SurveyLab, TMetric, Talkdesk, TeamViewer, Teamgate, Teamwork, Time Doctor, TimeCamp, TimeLog, Totango, Transifex, Tray.io, Trello, Truly, Trustpilot, Twilio, UserVoice, Userlike, Usermind, Usersnap, Velaro, VeriShow, Vidyard, Virtual Observer, Vivocha, WHMCS, WISE io, Webex Experience Management, Wistia, WooCommerce, Woopra, WordPress, Workato, WorkflowMax, Writer, XCALLY, Yammer, Yext, Yodiz, Yonyx, Yotpo, Zapier, Zen Cart, ZenDesk Chat, Zendesk Sell, Zingtree, Zoho Analytics, Zoho Assist, Zoho Books, Zoho CRM, Zoho Inventory, Zoho Invoice, Zoho Subscriptions, Zoom Meetings, elevio, eyeson, iorad, iridize, kintone, miniOrange, xMatters

Zendesk Suite biedt de volgende ondersteuningsopties:

E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Telefonische ondersteuning, 24/7 (contact met medewerker), Chatten

Gerelateerde categorieën

Bekijk alle softwarecategorieën die gevonden zijn voor Zendesk Suite.