--- description: Gedetailleerde beoordelingen over Zendesk Suite: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk Zendesk Suite met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zendesk Suite reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Klantenservice software](/directory/231/customer-service/software) > [Zendesk Suite](/software/9448/zendesk) # Zendesk Suite Canonical: https://www.getapp.nl/software/9448/zendesk Pagina: 1 / 165\ Volgende: [Volgende pagina](https://www.getapp.nl/software/9448/zendesk?page=2) > Zendesk is een cloudgebaseerde oplossing voor klantenservicesoftware die wordt vertrouwd door meer dan 40.000 organisaties wereldwijd. Bedrijven zoals Groupon, Box en Zappos gebruiken Zendesk om de kosten te verlagen, de productiviteit te verhogen en de klanttevredenheid te verhogen. Zendesk is geliefd bij zowel klantenserviceteams als hun klanten vanwege de indrukwekkend eenvoudige interface en is eenvoudig om te proberen, te kopen, te implementeren en te gebruiken. Zendesk integreert naadloos al je ondersteuningskanalen, inclusief e-mail, internet, chat en sociale media. Implementeer het bij zo veel klantenservicemedewerkers als je nodig hebt, of het er nu 5, 50 of 500 zijn. Zendesk wordt ingezet door bedrijven met duizenden medewerkers en met tienduizenden tickets per dag. > > Oordeel: score van **4.4/5** door 4090 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.4/5** | 4090 Reviews | | Gebruiksgemak | 4.3/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.3/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.2/5 | Gebaseerd op alle reviews | | Functies | 4.4/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Zendesk - **Locatie**: San Francisco, VS - **Opgericht**: 2007 ## Commerciële context - **Beginprijs**: € 115,00 - **Prijsmodel**: (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Chinees, Chinees, Deens, Duits, Engels, Fins, Frans, Hebreeuws, Hongaars, Iers, Indonesisch, Italiaans, Japans, Koreaans, Nederlands, Noors, Oekraïens, Pools, Portugees, Russisch, Spaans, Thai, Tsjechisch, Turks, Zweeds - **Beschikbare landen**: Australië, België, Brazilië, Canada, China, Denemarken, Duitsland, Filipijnen, Frankrijk, Hongkong SAR van China, Ierland, India, Italië, Japan, Mexico, Nederland, Nieuw-Zeeland, Oostenrijk, Singapore, Spanje en 5 meer ## Functies - AI Copilot - API - Aanpasbare branding - Aanpasbare formulieren - Aanpasbare rapporten - Aanpasbare sjablonen - Aanpasbare velden - Aanstellen (van personeel) - Accountbeheer - Accountwaarschuwingen - Activiteiten volgen - Activiteitendashboard - Alerts/Escalation - Analyse van klantenservices - Analytics - Archiveren en retentie - Assets volgen - Auditing van problemen - Audittrail - Automatic call distribution (ACD) ## Integraties (219 in totaal) - 123FormBuilder - 3CLogic - AWeber - ActiveCampaign - Adobe Commerce - Agile CRM - Aha\! - Aircall - Akita - Algolia - Ameyo - Asset Panda - Autotask PSA - Azuqua - Beanstalk ... en 204 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software) - [Knowledge management tools](https://www.getapp.nl/directory/257/knowledge-management/software) - [Callcenter software](https://www.getapp.nl/directory/275/call-center/software) - [Helpdesk software](https://www.getapp.nl/directory/287/help-desk-ticketing/software) - [Social CRM-tools](https://www.getapp.nl/directory/558/social-crm/software) ## Alternatieven 1. [Freshdesk](https://www.getapp.nl/software/10317/freshdesk) — 4.5/5 (3470 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.nl/software/90378/salesforce) — 4.4/5 (18803 reviews) 3. [LiveAgent](https://www.getapp.nl/software/91301/liveagent) — 4.7/5 (1787 reviews) 4. [LiveChat](https://www.getapp.nl/software/8385/livechat) — 4.6/5 (1727 reviews) 5. [Milvus](https://www.getapp.nl/software/132287/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Zendesk Suite with Strong Automation and Powerful Scalability" — 5.0/5 > **Ifra** | *17 december 2025* | Informatietechnologie en -diensten | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Zendesk Suite offers strong value for money considering the wide range of features included - ticketing, automation, analytics, and omnichannel support. The interface is clean and intuitive for agents, making it easy to manage tickets and workflows. Customer Support/Client Support is reliable and professional. Zendesk integrates well with sales workflows, especially when used alongside Zendesk Sell or CRM tools. It helps align sales and support teams by providing context around customer interactions. The platform is generally stable, but sometimes bugs and issues or we can say performance slowdowns occur,after some updates in plateform. Most issues are minor and are resolved quickly through patches or support assistance. > > **Minpunten**: Advanced configurations will take your time to learn and then impliment. Pricing can be expensive for small startups because some useful and more advance features are locked behind higher plans. > > My overall experience with Zendesk Suite has been very positive. It provides a centralized platform to manage customer interactions across multiple channels, making support operations more organized, efficient, and scalable. It’s especially valuable for growing teams that need automation, analytics, and consistency in customer services. ----- ### "Customer support ally" — 4.0/5 > **Freyxa** | *22 mei 2025* | Detailhandel | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: I really like this in one of my experiences with retail support, but I was able to work with emails, SMS, and life chat, and it was really efficient, user-friendly, and everything was organized > > **Minpunten**: I am going to be 100% honest identify anything that I didn’t like about these so for specific because I found it to have everything on display and everything to be usable > > My over experience was really good. It made my job easier, made my experience with the software, and the company itself a lot more bearable. ----- ### "Zendesk solves customer support issues" — 3.0/5 > **Anna** | *6 april 2026* | Gezondheid, wellness en fitness | Aanbevelingsscore: 5.0/10 > > **Pluspunten**: Very simple to use and fast. We have only a few functionalities but it has enough ones to manage your support tickets. > > **Minpunten**: Being simple is good but it could have some more features like reporting or integrating with other applications like Gchat or Gmail. ----- ### "Perfect program" — 5.0/5 > **Mallory** | *12 april 2026* | Levensmiddelen- en drankenindustrie | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: It was very easy to use, every now and then I teach yoga and some of the studios use zen desk and it’s fool proof > > **Minpunten**: There isn’t really anything I can think of that I like the least. It works well and it’s easy for anyone one to use > > Zen desk is a good program I have used it as an administrator and also as a gym member. On both sides it’s easy to use if you’re not tech savvy. ----- ### "Overall an excellent product" — 5.0/5 > **Karen** | *20 mei 2025* | Consumentendiensten | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Intuitive, simple to learn, easy to use. Fast set up. Can partner with suppliers to assist with training and customisation. > > **Minpunten**: Difficult to change the basic design without the help of a developer. Custom branding quite basic. Ditto colours. > > It's a really good idea to use a Zendesk partner to help with set-up and certainly with training users. ----- Pagina: 1 / 165\ Volgende: [Volgende pagina](https://www.getapp.nl/software/9448/zendesk?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/9448/zendesk) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens