--- description: Gedetailleerde beoordelingen over Zendesk Suite: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk Zendesk Suite met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zendesk Suite reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Klantenservice software](/directory/231/customer-service/software) > [Zendesk Suite](/software/9448/zendesk) # Zendesk Suite Canonical: https://www.getapp.nl/software/9448/zendesk Pagina: 1 / 165\ Volgende: [Volgende pagina](https://www.getapp.nl/software/9448/zendesk?page=2) > Zendesk is een cloudgebaseerde oplossing voor klantenservicesoftware die wordt vertrouwd door meer dan 40.000 organisaties wereldwijd. Bedrijven zoals Groupon, Box en Zappos gebruiken Zendesk om de kosten te verlagen, de productiviteit te verhogen en de klanttevredenheid te verhogen. Zendesk is geliefd bij zowel klantenserviceteams als hun klanten vanwege de indrukwekkend eenvoudige interface en is eenvoudig om te proberen, te kopen, te implementeren en te gebruiken. Zendesk integreert naadloos al je ondersteuningskanalen, inclusief e-mail, internet, chat en sociale media. Implementeer het bij zo veel klantenservicemedewerkers als je nodig hebt, of het er nu 5, 50 of 500 zijn. Zendesk wordt ingezet door bedrijven met duizenden medewerkers en met tienduizenden tickets per dag. > > Oordeel: score van **4.4/5** door 4082 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.4/5** | 4082 Reviews | | Gebruiksgemak | 4.3/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.3/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.2/5 | Gebaseerd op alle reviews | | Functies | 4.4/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Zendesk - **Locatie**: San Francisco, VS - **Opgericht**: 2007 ## Commerciële context - **Beginprijs**: € 115,00 - **Prijsmodel**: (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Chinees, Chinees, Deens, Duits, Engels, Fins, Frans, Hebreeuws, Hongaars, Iers, Indonesisch, Italiaans, Japans, Koreaans, Nederlands, Noors, Oekraïens, Pools, Portugees, Russisch, Spaans, Thai, Tsjechisch, Turks, Zweeds - **Beschikbare landen**: Australië, België, Brazilië, Canada, China, Denemarken, Duitsland, Filipijnen, Frankrijk, Hongkong SAR van China, Ierland, India, Italië, Japan, Mexico, Nederland, Nieuw-Zeeland, Oostenrijk, Singapore, Spanje en 5 meer ## Functies - AI Copilot - API - Aanpasbare branding - Aanpasbare formulieren - Aanpasbare rapporten - Aanpasbare sjablonen - Aanpasbare velden - Aanstellen (van personeel) - Accountbeheer - Accountwaarschuwingen - Activiteiten volgen - Activiteitendashboard - Alerts/Escalation - Analyse van klantenservices - Analytics - Archiveren en retentie - Assets volgen - Auditing van problemen - Audittrail - Automatic call distribution (ACD) ## Integraties (220 in totaal) - 123FormBuilder - 3CLogic - AWeber - ActiveCampaign - Adobe Commerce - Agile CRM - Aha\! - Aircall - Akita - Algolia - Ameyo - Asset Panda - Autotask PSA - Azuqua - Beanstalk ... en 205 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software) - [Knowledge management tools](https://www.getapp.nl/directory/257/knowledge-management/software) - [Callcenter software](https://www.getapp.nl/directory/275/call-center/software) - [Helpdesk software](https://www.getapp.nl/directory/287/help-desk-ticketing/software) - [Social CRM-tools](https://www.getapp.nl/directory/558/social-crm/software) ## Alternatieven 1. [Freshdesk](https://www.getapp.nl/software/10317/freshdesk) — 4.5/5 (3458 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.nl/software/90378/salesforce) — 4.4/5 (18789 reviews) 3. [LiveAgent](https://www.getapp.nl/software/91301/liveagent) — 4.7/5 (1786 reviews) 4. [LiveChat](https://www.getapp.nl/software/8385/livechat) — 4.6/5 (1726 reviews) 5. [Milvus](https://www.getapp.nl/software/132287/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Centralized Interface and AI Features Enhance Zendesk’s Suite Workflow Management" — 4.0/5 > **Abhishek** | *13 mei 2026* | Marketing en reclame | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Zendesk provides a unified support experience across email, chat, social media, phone and messaging apps allowing agents to manage all queries from a single interface which simplifies workflow and improves efficiency. Along with a powerful ticketing system that centralizes customer requests, supports customizable fields and tracks history for personalized support. This way, the overall experience becomes smooth for handling customer requests, escalations and other queries with AI-powered ticketing routing and workflow triggers. > > **Minpunten**: Zendesk Support Suite can be a little expensive at higher tiers of integrations and customization of the product into the organization. Steep learning curve on the usability of the product makes it difficult for smaller teams to utilize the tool from the word go. Interoperability between the various modules of the product can be cranky when it comes to integrations. > > Truly integrated systems - This tool allows us to integrate with licensed firmware and systems within the organization to deliver a seamless experience. AI powered systems help in maintaining the traceability of customer requests for better handling of queries on a personalized level. Training on the go helps teams to understand the workflows and triggers on the new system to get hands on experience and get going with the tool. ----- ### "Overall an excellent product" — 5.0/5 > **Karen** | *20 mei 2025* | Consumentendiensten | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Intuitive, simple to learn, easy to use. Fast set up. Can partner with suppliers to assist with training and customisation. > > **Minpunten**: Difficult to change the basic design without the help of a developer. Custom branding quite basic. Ditto colours. > > It's a really good idea to use a Zendesk partner to help with set-up and certainly with training users. ----- ### "Zendesk does it's job" — 3.0/5 > **Dana** | *16 oktober 2025* | Publiceren | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: I like that emails to our support team come through to Zendesk, instead of a shared inbox. We have several users and each has their own login, and can assign tasks to ourselves. > > **Minpunten**: I do not like that it seems that we are unable to email multiple email addresses at once from Zendesk. This can be very time consuming when notifying a group of customers. > > The overall experience has been fine, but the issue around CC'ing does leave much to be desired. I haven't used many other suites such as Zendesk to compare with. ----- ### "Zendesk helps a lot." — 5.0/5 > **Tatsiana** | *8 april 2026* | Computersoftware | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Zendesk's functionality to quickly move from the Live Chat section of the application to the Quality Review Screen (QRS) section, allows me to remain focused on what I was doing while still providing me an opportunity to evaluate myself and coach my agents based on their performance. > > **Minpunten**: In addition to being able to view both email and chat communications on the same screen, I can also have one screen open at all times that provides me with the capability to review my own performance as well as provide feedback to my agents on how they are performing. > > In some cases, the application feels a bit sluggish and takes more time than it usually does to load the complex dashboards or go through huge amounts of historical case details. Plus, the automation logic behind Zendesk has been hard for me to get my head around. Without knowing how the process works before trying to set it up, sometimes setting up triggers and automating some processes can seem a little complicated. ----- ### "Ease of Communication with Customers" — 5.0/5 > **Derek** | *21 november 2024* | Recreatieve faciliteiten en diensten | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Zendesk allows us to stay connected with customers. With the ticketing system, we are able to reply to all customer emails promptly without missing any communications. The ability to create tickets through the API, external email, and their web plugin is integral in our communication. The FAQ help through the web plugin also helps cut down on questions and provides our customers with a convenient way to answer questions on their own, before needing to reach out to us. > > **Minpunten**: Setup can be a bit confusing with managing users in both admin and the support sections of the suite. Other setup issues was the complexities of macros and making sure multiple emails creates a thread correctly. > > Zendesk has made our communications way easier. Once we set it up correctly, it's increased our support for customers. ----- Pagina: 1 / 165\ Volgende: [Volgende pagina](https://www.getapp.nl/software/9448/zendesk?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/9448/zendesk) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens