--- description: Gedetailleerde beoordelingen over JIRA Service Management: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk JIRA Service Management met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: JIRA Service Management reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Klantenservice software](/directory/231/customer-service/software) > [JIRA Service Management](/software/91811/jira-service-management) # JIRA Service Management Canonical: https://www.getapp.nl/software/91811/jira-service-management Pagina: 1 / 32\ Volgende: [Volgende pagina](https://www.getapp.nl/software/91811/jira-service-management?page=2) > Jira Service Desk is software voor servicebeheer die IT en bedrijven verbindt via een snelle, verantwoordelijke afhandeling van klantverzoeken. Jira Service Desk is gebaseerd op de Jira-workflow-engine van Atlassian en is collaboratief, heeft een agile platform en een goedkope kennisbasis die eenvoudig in te stellen en te schalen en zeer flexibel is, en biedt een krachtige maar eenvoudige gebruikerservaring. > > Oordeel: score van **4.5/5** door 763 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.5/5** | 763 Reviews | | Gebruiksgemak | 4.3/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.3/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.3/5 | Gebaseerd op alle reviews | | Functies | 4.5/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Atlassian - **Locatie**: San Francisco, VS - **Opgericht**: 2013 ## Commerciële context - **Beginprijs**: US$ 20,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Chinees, Chinees, Deens, Duits, Engels, Frans, Hongaars, Italiaans, Japans, Koreaans, Noors, Pools, Portugees, Russisch, Spaans, Tsjechisch, Zweeds - **Beschikbare landen**: Albanië, Angola, Armenië, Australië, Azerbeidzjan, Belarus, België, Brazilië, Bulgarije, Canada, China, Cyprus, Denemarken, Duitsland, Estland, Filipijnen, Finland, Frankrijk, Georgië, Griekenland en 33 meer ## Functies - API - Aanpasbare branding - Aanpasbare formulieren - Aanpasbare rapporten - Aanpasbare sjablonen - Aanpasbare velden - Activiteiten volgen - Agile-methodiek - Alerts/Escalation - Analyse van klantenservices - Analytics - Asset Lifecycle Management - Assets volgen - Auditbeheer - Auditing van problemen - Audittrail - Autoresponders - Back-up en herstel - Backlog-beheer - Beheer van IT-assets ## Integraties (98 in totaal) - 8x8 Contact Center - Admin Tools for Jira - Agile Poker for Jira - Apwide Golive - Asana - Asset Management for Jira - Asset Tracker for Jira - Atlas CRM - Azuqua - Balsamiq - BigGantt - BigPicture - BigQuery Connector for Jira - Bitbucket - Boomerang: Reminders for Jira Issues ... en 83 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - Chatten ## Categorie - [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software) - [Helpdesk software](https://www.getapp.nl/directory/287/help-desk-ticketing/software) - [ITSM-software](https://www.getapp.nl/directory/292/it-service-management-itsm/software) - [Software voor ondersteuning op afstand](https://www.getapp.nl/directory/563/remote-support/software) - [IT-asset management software](https://www.getapp.nl/directory/325/it-asset-management/software) ## Alternatieven 1. [Freshservice](https://www.getapp.nl/software/91351/freshservice) — 4.5/5 (685 reviews) 2. [Action1](https://www.getapp.nl/software/2048001/action1-rmm) — 4.9/5 (237 reviews) 3. [Milvus](https://www.getapp.nl/software/132287/milvus) — 4.8/5 (298 reviews) 4. [Wrike](https://www.getapp.nl/software/9964/wrike) — 4.4/5 (2887 reviews) 5. [Pulseway](https://www.getapp.nl/software/101507/pulseway) — 4.7/5 (310 reviews) ## Reviews ### "Streamline excellency on all projects\! 10/10" — 5.0/5 > **Marko** | *11 september 2025* | Computersoftware | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: It is undeniably one of the most useful and easy to implement and streamline operational tasks. I have managed to segment everything, from IT aspects to our forecasting aspects in no time. > > **Minpunten**: Some aspects, such as the Kanban boards could be a bit improved in terms of aesthetics. But no major inconvenience as the functionality is whY makes JIRA different. > > All of our major projects have been supported successfully and all milestones achieved, thanks to JIRA which is not a CRM (most people think so) the fact that our IT had a success rate of 100% is thanks to JIRA streamlining aspects - no information is lost and our teams have full vision on all project aspects. ----- ### "JSM Good but Could be Better." — 4.0/5 > **James** | *26 maart 2025* | Gezondheid, wellness en fitness | Aanbevelingsscore: 5.0/10 > > **Pluspunten**: Ticket tracking and documentation integration with Confluence are both very good. Flexibility of setting up the environment > > **Minpunten**: You must build the entire instance, default platform is too simple and not fleshed out. > > If you have the time and capability to build and create a proper project with JIRA Service Manager, then it is great. If you don't have time or expertise, you may want to consider something else. ----- ### "Far to complicated to use effectively" — 2.0/5 > **Edward** | *8 september 2025* | Computersoftware | Aanbevelingsscore: 1.0/10 > > **Pluspunten**: The product can be configured in many different ways to support your requirements, and it's good value for small teams. > > **Minpunten**: The user experience as both an admin and user is terrible. It's impossible to find anything and use in a meaningful way. The learning curve was too steep for me any my clients to find any value in the product. ----- ### "JIRA is a one-stop-shop for all things project managment\!" — 5.0/5 > **Soren** | *27 januari 2026* | Defensie en ruimtevaart | Aanbevelingsscore: 3.0/10 > > **Pluspunten**: JIRA has tons of features, I loved its user interface and its implementation of Agile and Scrum. Its reporting features were helpful for assessing our teams progress through our "sprint" periods on projects > > **Minpunten**: JIRA offered a lot of customizable features, that may be its only drawback, but otherwise, a reliable program. > > I recommend JIRA for any engineering project that require multiple focuses and high levels of reporting ----- ### "Jira can keep pace with any company\!" — 5.0/5 > **Aaron** | *22 oktober 2024* | Consumentengoederen | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: JSM allows customization of workflows to match the needs of your organization. This helps tailor incident, request, and problem management processes. JSM also provides built-in automation, allowing repetitive tasks to be automated, saving time and reducing human error. The platform can scale from small teams to large enterprises, making it suitable for organizations of various sizes. > > **Minpunten**: Customizing workflows, automating tasks, and configuring the system can be complex for beginners or teams without experience in Jira. It might require dedicated resources for setup and management. JSM can generate excessive notifications, which can be overwhelming for end-users if not properly configured. > > JSM will take your company's organization in projects and IT requests to a new level\! We used to miss deadlines and small details that came back to bite us all the time. Since switching to JSM, those are few and far between\! ----- Pagina: 1 / 32\ Volgende: [Volgende pagina](https://www.getapp.nl/software/91811/jira-service-management?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/91811/jira-service-management) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens