JIRA Service Management
Over JIRA Service Management
Jira Service Desk is software voor servicebeheer die is gebouwd voor de toekomst en die IT en bedrijven verbindt en ondersteunt via een snelle, verantwoordelijke afhandeling van klantverzoeken.
Jira Service Desk is gebaseerd op de Jira-workflow-engine van Atlassian en biedt een collaboratief, agile platform en een goedkope kennisbasis die eenvoudig in te stellen en te schalen en zeer flexibel is en een krachtige maar eenvoudige gebruikerservaring biedt.
- Jira Service Desk maakt het snel en verantwoording afhandelen van klantverzoeken mogelijk.
- Alle tools die gebruikers out-of-the-box nodig hebben om hun team te ondersteunen.
- Stel geavanceerde SLA-statistieken in en rapporteer in realtime over de prestaties.
- Beschikt over een moderne, krachtige maar eenvoudige gebruikerservaring.
- Help klanten zichzelf te helpen met een slimme kennisbank voor zelfbediening.
- Het intuïtieve klantenportaal vereist geen training om te gebruiken.
- Automatiseringsregels zodat gebruikers repetitieve taken kunnen stroomlijnen en agenten meer gedaan kunnen krijgen.
- Realtime rapporten geven gebruikers en management volledige zichtbaarheid.
Jira Service Desk is gebouwd op de Jira workflow-engine, toonaangevend in Gartner's Magic Quadrant en wordt door meer dan 22.000 organisaties wereldwijd gebruikt. Jira Service Desk biedt gebruikers een moderne, flexibele servicedesk-ervaring voor zowel klanten als hun servicedesk-team. Verras klanten, verbeter de efficiëntie en bevorder de bedrijfsprestaties. Jira Service Desk integreert rechtstreeks met Jira Software - de probleembeheersoftware die wordt vertrouwd door meer dan 50.000 klanten wereldwijd.
Geef nieuwe vorm aan wat IT voor bedrijven betekent op de website van Jira Service Desk.
Prijzen vanaf:
US$ 17,65/maand
- Gratis versie
- Gratis proef
- Abonnement
Klanten
- Freelancers
- Kleine bedrijven (2-50)
- Middelgrote bedrijven (51-500)
- Grote ondernemingen (500 en meer)
Implementatie
- Cloudgebaseerd
- On-premise
Prijzen vanaf:
US$ 17,65/maand
- Gratis versie
- Gratis proef
- Abonnement
Afbeeldingen
Functies
Totaal aantal functies van JIRA Service Management: 113
Alternatieven
osTicket
Pivotal Tracker
Intercom
Salesforce Service Cloud
Reviews
Heb je JIRA Service Management al?
Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.
- Sector: Horeca
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 10.0 /10
Easy to integrate with Zendesk and easily tracks support issues for Engineering
Beoordeeld op 10-2-2023
Pluspunten
Easy to integrate with ZenSimilar to another program we moved away from, but far more robustAllows for better ticket assignmentMore comprehensive with better options for ease of use
Minpunten
Not much- there are a lot of buttons and options to use so until you get use do what you need as an individual or department, it's a bit complicated, but once you sort that out and find your niche, it's a great tool for trouble tickets.
- Sector: Muziek
- Bedrijfsgrootte: 501-1.000 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 9.0 /10
A great option for on-site ICT service desk management
Beoordeeld op 23-7-2019
Overall we are very happy with Jira Service Desk; it has allowed us to provide a higher level of...
Overall we are very happy with Jira Service Desk; it has allowed us to provide a higher level of support to users than our previous service desk, and non-profit pricing was very beneficial for us. The software is usable in its default setup but we have found that there is still plenty of customisation that can be done if needed to suit more complex requirements.
Pluspunten
I find the UI of Jira Service Desk very clean and modern compared to other service desks software on the market. Included with the service desk is a customisable user-facing portal for users to raise tickets in, which proved very popular with staff when raising tickets alongside traditional email tickets. Due to the way Jira splits service desks into different projects, we were able to create service desks for other departments in the organisation which helped improve productivity and workflow. There are some very useful and well-designed default reports included for ticket statistics (which can be used to keep management happy!). We found the default setup of Jira Service Desk fit our needs very well, but it is very easy to customise ticket workflows and other features to suit more complex needs.
Minpunten
For a service desk technician using Jira Service Desk the back-end UI for managing tickets can be a little overwhelming, however this can be fixed by editing the default workflows for tickets to hide not required information and details. The administration settings are somewhat unintuitively set out for system administrators, but once you get to grips with the layout it becomes easy enough to find what you need from the settings page. We found the instructions on the Atlassian website for setting up an external redirect with a custom URL in IIS a little sparse on detail, but a quick trip to the Atlassian forums cleared up any queries we had with the process.
Redenen om voor JIRA Service Management te kiezen
We switched as part of a service contract change which meant our Kaseya service desk which was provided by our MSP was no longer an option. Instead we decided to look at alternative service desk software that could be used for our needs, and as we were at the time considering implementing both OpsGenie and Confluence (which are also Atlassian products) we decided to remain in the Atlassian ecosystem and choose Jira Service Desk.Overgestapt van
Kaseya VSARedenen om over te stappen op JIRA Service Management
We chose Jira Service Desk as it was one of the few with a pricing model that worked for us; being a non-profit organisation, their free licencing for non-profits was a huge selling point to us. This was coupled with the fact we were at the time considering implementing both OpsGenie and Confluence (which are also Atlassian products) so we felt staying within the Atlassian ecosystem would prove beneficial.- Sector: E-learning
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Well, everyone knows Jira — I just decided to reflect here
Beoordeeld op 13-1-2023
I hate Jira and think the only reason everyone uses it is that they're just used to suffer.Here's...
I hate Jira and think the only reason everyone uses it is that they're just used to suffer.Here's an article about it:[SENSITIVE CONTENT]
Pluspunten
After latest update the visuals are quite pleasant.You can really construct complex filters if you know what you're looking for.Task IDs unfurl into links.Permissions are very granular (although complex and you won't understand how to use them).
Minpunten
Expensive.No obvious features or you have to pay extra: time tracking, dark mode, CHECKBOXES.
- Sector: Financiële dienstverlening
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Very satisfied overall, however there is still room for improvement
Beoordeeld op 5-5-2024
Overall I'm pretty satisfied with JIRA service management, except for some missing functionalities...
Overall I'm pretty satisfied with JIRA service management, except for some missing functionalities as described above
Pluspunten
The ticketing system is very easy to use and intuitive.
Minpunten
While it is very easy to write the description for a ticket and edit it later, it is also highly error prone because anyone could just accidentally click on the description area and accidentally change something in there. However, there's no built-in tool to revert the accidental changes.
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 10.000+ werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
We track incoming work with Jira Service Management
Beoordeeld op 14-8-2023
I prefer Jira Service Management because it is very similar to Jira software; If you are familiar...
I prefer Jira Service Management because it is very similar to Jira software; If you are familiar with Jira software, you will have no problem using this one. Concise but effective.
Pluspunten
First of all, Jira allows us to manage customer support requests in an organized way. They can be tailored to individual squads and relatively easily monitored. All relevant details can be stored in one location in a Jira request. Jira is an easy-to-use tool and request tracker for teams, with features including customizable dashboards, access permissions, and time/effort monitoring.
Minpunten
Inadequate translation of Jira Service Management into other languages is one of its biggest drawbacks, as it results in an unnatural hybrid between English and the selected language.
JIRA Service Management - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over JIRA Service Management.V. Welke prijsmodellen heeft JIRA Service Management te bieden?
JIRA Service Management kent de volgende prijsmodellen:
- Vanaf: US$ 17,65/maand Prijsmodellen bekijken
- Prijsmodel: Gratis versie, Abonnement
- Gratis proef: Beschikbaar
V. Wat zijn de typische gebruikers van JIRA Service Management?
JIRA Service Management heeft de volgende typische klanten:
2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
V. Welke talen worden door JIRA Service Management ondersteund?
JIRA Service Management ondersteunt de volgende talen:
Chinees, Chinees, Deens, Duits, Engels, Frans, Hongaars, Italiaans, Japans, Koreaans, Noors, Pools, Portugees, Russisch, Spaans, Tsjechisch, Zweeds
V. Biedt JIRA Service Management ondersteuning voor mobiele apparaten?
JIRA Service Management ondersteunt de volgende apparaten:
Android (mobiel), iPhone (mobiel), iPad (mobiel)
V. Met welke andere apps kan JIRA Service Management worden geïntegreerd?
JIRA Service Management kan worden geïntegreerd met de volgende toepassingen:
8x8 Contact Center, Apwide Golive, Asana, Atlas CRM, Azuqua, Balsamiq, Box, Clerk Invoices, Confluence, Docusign, Dropbox Business, EazyBI Cloud, Elements Connect, Emburse Abacus, Exalate, Freshdesk, GitHub, Gliffy, Google Analytics 360, Google Docs, Google Drive, Hootsuite, Instabug, Intercom, Jira, Kayako, LiveChat, Metric.ai, Microsoft 365, Microsoft Excel, Microsoft Outlook, OneDrive, PagerDuty, Quip, Salesforce Sales Cloud, ScriptRunner for Jira, ServiceNow, Slack, Stride, SumUp, Tempo Budgets, Toggl Track, Trello, Userlane, Usersnap, Watchtower, Workplace from Meta, Zendesk Suite, Zephyr Enterprise, draw.io
V. Welke mate van ondersteuning heeft JIRA Service Management te bieden?
JIRA Service Management biedt de volgende ondersteuningsopties:
E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Telefonische ondersteuning, Chatten
Gerelateerde categorieën
Bekijk alle softwarecategorieën die gevonden zijn voor JIRA Service Management.
- Klantenservice software
- Helpdesk software
- ITSM-software
- Software voor ondersteuning op afstand
- IT-asset management software
- Issue tracking software
- ICT-beheersoftware
- Bug tracking software
- IT-service software
- Klachtenbeheer software
- IT-project management software
- Servicedesk software
- Verandermanagement software
- Incident management software
- Voorraadbeheer software
- MSP-software (Managed service provider)
