PracticePanther Legal Software

Practice Panther out performs on integration with Outlook. Users can send email from within the platform and the email will send in outlook, as well as be saved in the PP file. Similarly, emails that are received can be added by a drag and drop that resides on the Outlook side.

It also has better document automation and work flows than the competitive products.

The dash board at the matter level could be better. All of the information is there, but one has to move from tab to tab to find it. I'd like a "status" feed at the top (with the ability to generate reports for all open matters and current status) instead of the feed that is at the bottom of the case dashboard (which we don't seem to use).

The software sure does “look” nice. But it really missed the boat on some of the more nuanced features of a law practice. For example, when applying a discount to an invoice, the discount must be applied to the total invoice (fees AND costs). Discounts cannot be applied to just the fees. Why in the world would any attorney want to apply a discount to client costs advanced on behalf of the client??? When I inquired about this, their answer was “just put in a discounted custom rate for the matter”. This response is completely unacceptable since I may only want to apply a discount to one invoice rather than all work done on the matter! This is just one small example of the half hearted attempt of this company to make a legal management software. This is just one of several problems with the “features” of the software. The timers are always so buggy. The software is just not refined at all. None of the features were well thought out. It’s like the programmers decided “Hey! This is a cool feature to add!” But never really fined tuned any of them to a fully functioning feature that could work well. They all sort of work to only about 50-60 percent functionality. It should not come as any surprise, though, since neither the founders nor anyone else on the management team has any experience in the legal industry. The company would be well served to hire some actual attorneys to advise them on how to fine tune their software to make it a truly great legal software.

The lack of any real understanding of the nuances of a legal practice by the founders and creators of the company and software.

This program has made billing and accounting an ease. It is being utilized in hourly billing matters. It has worked so well, that it is also being incorporated into my personal injury matters as well!

I would like the time capturing system to be a little easier to use.