--- description: Gedetailleerde beoordelingen over Salesforce Service Cloud: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk Salesforce Service Cloud met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Salesforce Service Cloud reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Klantenservice software](/directory/231/customer-service/software) > [Salesforce Service Cloud](/software/91754/salesforce-1-service-cloud) # Salesforce Service Cloud Canonical: https://www.getapp.nl/software/91754/salesforce-1-service-cloud Page: 1 / 34\ Volgende: [Next page](https://www.getapp.nl/software/91754/salesforce-1-service-cloud?page=2) > Ondersteuning van elke klant. Altijd. Overal. Bereik je klanten op elk moment en waar ze ook zijn. Lever service op elk kanaal, op elk apparaat. Geef je klanten meer mogelijkheden met communities. Volg de belangrijkste statistieken van het contactcenter in realtime. En stel elke werknemer in staat om uitstekende service te leveren op elk punt van interactie. > > Verdict: Rated **4.5/5** by 811 users. Top-rated for **Waarschijnlijkheid van aanbeveling**. ----- ## Quick Stats & Ratings | Metric | Score | Detail | | **In totaal** | **4.5/5** | 811 Reviews | | Gebruiksgemak | 4.1/5 | Based on overall reviews | | Klantenondersteuning | 4.3/5 | Based on overall reviews | | Prijs-kwaliteitverhouding | 4.2/5 | Based on overall reviews | | Functies | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Salesforce - **Locatie**: San Francisco, VS - **Founded**: 2003 ## Commercial Context - **Beginprijs**: US$ 25,00 - **Prijsmodel**: (Free version available) (Gratis proef) - **Target Audience**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000 - **Deployment & Platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Chinees, Chinees, Duits, Engels, Frans, Italiaans, Japans, Koreaans, Nederlands, Portugees, Spaans, Thai, Zweeds - **Available Countries**: Australië, België, Brazilië, Canada, China, Denemarken, Duitsland, Filipijnen, Finland, Frankrijk, Ierland, India, Indonesië, Israël, Italië, Japan, Maleisië, Mexico, Nederland, Noorwegen and 14 more ## Functies - AI Copilot - API - Aanpasbare branding - Aanpasbare formulieren - Aanpasbare rapporten - Aanpasbare sjablonen - Aanpasbare velden - Activiteiten volgen - Activiteitendashboard - Afsprakenbeheer - Alerts/Escalation - Apparatuuronderhoud - Asset Lifecycle Management - Assets volgen - Auditbeheer - Audittrail - Automatic call distribution (ACD) - Autoresponders - Beheer van IT-assets - Beheer van Service Level Agreements (SLA's) ## Integrations (17 total) - CRM Analytics - CXone Mpower - Elastic Enterprise Search - Five9 - Gainsight CS - Helpshift - InGenius - LiveOps - Natterbox - Quip - Salesforce Marketing Cloud - Salesforce Platform - Salesforce Sales Cloud - Salesforce Starter - Talkdesk ... and 2 more integrations ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software) - [Knowledge management tools](https://www.getapp.nl/directory/257/knowledge-management/software) - [Callcenter software](https://www.getapp.nl/directory/275/call-center/software) - [Helpdesk software](https://www.getapp.nl/directory/287/help-desk-ticketing/software) - [ITSM-software](https://www.getapp.nl/directory/292/it-service-management-itsm/software) ## Alternatieven 1. [Freshdesk](https://www.getapp.nl/software/10317/freshdesk) — 4.5/5 (3396 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.nl/software/90378/salesforce) — 4.4/5 (18760 reviews) 3. [Zendesk Suite](https://www.getapp.nl/software/9448/zendesk) — 4.4/5 (4066 reviews) 4. [LiveChat](https://www.getapp.nl/software/8385/livechat) — 4.6/5 (1708 reviews) 5. [LiveAgent](https://www.getapp.nl/software/91301/liveagent) — 4.7/5 (1748 reviews) ## Reviews ### "Streamline Your Customer Service with Salesforce Service Cloud" — 5.0/5 > **Imran** | *16 maart 2023* | Informatietechnologie en -diensten | Recommendation rating: 8.0/10 > > **Pluspunten**: The software is intuitive and customizable, with excellent reporting tools and seamless integration with other Salesforce products. > > **Minpunten**: the least liked thing about Salesforce Service Cloud is the cost, which can be prohibitive for smaller businesses or those on a tight budget. > > My overall experience with Salesforce Service Cloud has been excellent. It has helped me improve my customer service and streamline my workflow, with intuitive software, excellent reporting tools, and top-notch customer support. ----- ### "Love Salesforce" — 5.0/5 > **Jessica** | *3 juli 2025* | Verzekeringen | Recommendation rating: 10.0/10 > > **Pluspunten**: I like that Salesforce contains all of the resources a call center may need. It has recently incorperated ChatGPT with have fundamentally changed the focus when taking calls. > > **Minpunten**: I think it can be overwhelming because it does offer alot of features. It also glitches quite often from overload. > > I love it\! Use it daily for 4+ years. I've witnessed its progression in advancement first hand and im impressed. It has certainly made a number of jobs easier. ----- ### "Complex customer support software" — 2.0/5 > **Govindraj** | *10 november 2020* | Horeca | Recommendation rating: 0.0/10 > > **Pluspunten**: Only reports. They have a very good Reports which can be used to build a Dashboard which are very easily customised. > > **Minpunten**: It is highly complex and it doesn't come with out of box customization. For every single feature implementation u will need a. Consultant. It is only suitable for big call center provided if they maintain a Salesforce engineering team to create and implement all the features as per the Support departments requirements. > > We tried our best to customise Salesforce and for a year we used it but we found that the kind of features we needed it required a Salesforce consultant team to build it however with an extra cost with a dependency so we moved to Zendesk because they provided exactly what we needed at a much less cost and without needing a consultant. Mid-size companies should never use Salesforce cloud unless if their requirements are very high which cannot be fulliled by a out of box customizated product like Zendesk. ----- ### "Salesforce Service Cloud useful" — 4.0/5 > **Sachita** | *15 november 2025* | Informatiediensten | Recommendation rating: 9.0/10 > > **Pluspunten**: Salesforce service Cloud is one of the powerful automation tools. It helps to do the case routing assignment and also the issue resolution can be automated, by freeing up agents to get more focus on bigger problems > > **Minpunten**: Sales force service cloud sometimes connecting service cloud with other system can be challenging and the user has to have specialized training for knowledge to complete the job. > > I used Salesforce Service Cloud for the certification course at Texas A \&M I learned to build portals , websites etc ----- ### "One of the powerful tool to use" — 4.0/5 > **Geverifieerde reviewer** | *18 februari 2025* | Computersoftware | Recommendation rating: 9.0/10 > > **Pluspunten**: Easy to use, do the job as per QMS system. customising the sales force is very helpfull. > > **Minpunten**: -Scripting ability -customisation of workflow -Trainings tests. > > Salesforce is very powerfull tool one company can have to improve there productivity and increase the effectiveness and help you with audits and meeting QMS standards ----- Page: 1 / 34\ Volgende: [Next page](https://www.getapp.nl/software/91754/salesforce-1-service-cloud?page=2) ## Links - [View on GetApp](https://www.getapp.nl/software/91754/salesforce-1-service-cloud) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data