--- description: Gedetailleerde beoordelingen over Salesforce Service Cloud: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk Salesforce Service Cloud met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Salesforce Service Cloud reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Klantenservice software](/directory/231/customer-service/software) > [Salesforce Service Cloud](/software/91754/salesforce-1-service-cloud) # Salesforce Service Cloud Canonical: https://www.getapp.nl/software/91754/salesforce-1-service-cloud Pagina: 1 / 34\ Volgende: [Volgende pagina](https://www.getapp.nl/software/91754/salesforce-1-service-cloud?page=2) > Ondersteuning van elke klant. Altijd. Overal. Bereik je klanten op elk moment en waar ze ook zijn. Lever service op elk kanaal, op elk apparaat. Geef je klanten meer mogelijkheden met communities. Volg de belangrijkste statistieken van het contactcenter in realtime. En stel elke werknemer in staat om uitstekende service te leveren op elk punt van interactie. > > Oordeel: score van **4.5/5** door 824 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.5/5** | 824 Reviews | | Gebruiksgemak | 4.1/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.3/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.2/5 | Gebaseerd op alle reviews | | Functies | 4.4/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Salesforce - **Locatie**: San Francisco, VS - **Opgericht**: 2003 ## Commerciële context - **Beginprijs**: US$ 25,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Chinees, Chinees, Duits, Engels, Frans, Italiaans, Japans, Koreaans, Nederlands, Portugees, Spaans, Thai, Zweeds - **Beschikbare landen**: Australië, België, Brazilië, Canada, China, Denemarken, Duitsland, Filipijnen, Finland, Frankrijk, Ierland, India, Indonesië, Israël, Italië, Japan, Maleisië, Mexico, Nederland, Noorwegen en 14 meer ## Functies - AI Copilot - API - Aanpasbare branding - Aanpasbare formulieren - Aanpasbare rapporten - Aanpasbare sjablonen - Aanpasbare velden - Activiteiten volgen - Activiteitendashboard - Afsprakenbeheer - Alerts/Escalation - Apparatuuronderhoud - Asset Lifecycle Management - Assets volgen - Auditbeheer - Audittrail - Automatic call distribution (ACD) - Autoresponders - Beheer van IT-assets - Beheer van Service Level Agreements (SLA's) ## Integraties (17 in totaal) - CRM Analytics - Elastic Enterprise Search - Five9 - Gainsight CS - Helpshift - InGenius - LiveOps - Natterbox - NiCE CXone - Quip - Salesforce Marketing Cloud - Salesforce Platform - Salesforce Sales Cloud - Salesforce Starter - Talkdesk ... en 2 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software) - [Knowledge management tools](https://www.getapp.nl/directory/257/knowledge-management/software) - [Callcenter software](https://www.getapp.nl/directory/275/call-center/software) - [Helpdesk software](https://www.getapp.nl/directory/287/help-desk-ticketing/software) - [ITSM-software](https://www.getapp.nl/directory/292/it-service-management-itsm/software) ## Alternatieven 1. [Freshdesk](https://www.getapp.nl/software/10317/freshdesk) — 4.5/5 (3416 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.nl/software/90378/salesforce) — 4.4/5 (18781 reviews) 3. [Zendesk Suite](https://www.getapp.nl/software/9448/zendesk) — 4.4/5 (4079 reviews) 4. [LiveAgent](https://www.getapp.nl/software/91301/liveagent) — 4.7/5 (1780 reviews) 5. [LiveChat](https://www.getapp.nl/software/8385/livechat) — 4.6/5 (1721 reviews) ## Reviews ### "Complete customer relationship management on the cloud" — 4.0/5 > **Lillian** | *13 februari 2023* | Ziekenhuis- en gezondheidszorgbranche | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: All the tools you need—case management, live chat, and knowledge management—are neatly integrated and simple to use in one platform to handle client interactions and support enquiries. There is a wide variety of configuration choices that may be made to improve efficiency and productivity in the workplace. Also, having access to comprehensive information and dashboards is crucial for spotting patterns. > > **Minpunten**: It's a complex program with a lot to learn before you can use it effectively. There are some ways in which Salesforce Service Cloud can be tailored to match their unique requirements, but this is not to the extent that they would like. > > It is useful for keeping tabs on sales activities and monitoring the pipeline. It's useful for calculating sales quotas and conducting thorough sales assessments based on hard numbers. Data reporting is also simple. ----- ### "Customer Care thrives in Service Cloud" — 5.0/5 > **Geverifieerde reviewer** | *17 september 2025* | Detailhandel | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Service Cloud is a very flexible tool. Although I've only used it at my current company, it's very easy to see how it could be useful for any customer care team in any industry. > > **Minpunten**: As is the case with any call center manager, so much of its effectiveness depends on how the Salesforce administrator sets up the tool so that it's useful to the agents. A good admin can really unlock the productivity potential of its agents if they have a deep understanding of how the agents need to work. > > Our admin has built a tremendous amount of customization into Service Cloud, but has also made it easy for agents to learn and then to thrive on the job. It is easy for teams to cross reference service tickets between teams thanks to the categories our admin built in. ----- ### "optimizes customer services" — 3.0/5 > **Geverifieerde reviewer** | *16 april 2023* | Computersoftware | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Can help businesses optimize customer service processes and improve customer satisfaction and offers real-time monitoring and analytics to track customer behavior and sentiment > > **Minpunten**: Offers real-time monitoring and analytics to track customer behavior and sentiment and can be overwhelming to manage large volumes of customer data and interactions ----- ### "Salesforce service cloud review" — 5.0/5 > **Riley** | *27 februari 2026* | Rechtspraktijk | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: I really liked being able to see the full customer history alongside active cases, emails, and chats. It made conversations feel more informed and personal. The automation features were also a big plus. > > **Minpunten**: The biggest challenge is how overwhelming it can feel at the beginning. There are so many features and settings that it takes time to understand what you actually need. Without proper training or a dedicated admin, it is easy to miss out on useful functionality. > > Overall, my experience has been positive. Once everything was set up and the team got comfortable with it, the platform became a reliable and powerful system for managing support ----- ### "Salesforce in finance" — 5.0/5 > **Alex** | *4 september 2025* | Bankwezen | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Salesforce Service Cloud is a powerful, enterprise-grade platform that excels in security, ticket management, call management, and integration with sales processes. Its robust features and scalability make it ideal for medium-to-large businesses, but the high cost, complexity, and steep learning curve can be barriers for smaller organizations. > > **Minpunten**: Customer support is adequate but limited for lower-tier plans, and occasional bugs may require technical expertise to resolve. For businesses seeking a comprehensive, customizable CRM with strong omnichannel capabilities, Service Cloud offers significant value, provided they can manage the investment and setup challenges. > > Our workplace utilizes salesforce for client tracking and profiling. It’s very useful in data collection ----- Pagina: 1 / 34\ Volgende: [Volgende pagina](https://www.getapp.nl/software/91754/salesforce-1-service-cloud?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/91754/salesforce-1-service-cloud) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens