--- description: Gedetailleerde beoordelingen over Salesforce Service Cloud: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk Salesforce Service Cloud met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Salesforce Service Cloud reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Klantenservice software](/directory/231/customer-service/software) > [Salesforce Service Cloud](/software/91754/salesforce) # Salesforce Service Cloud Canonical: https://www.getapp.nl/software/91754/salesforce Pagina: 1 / 35\ Volgende: [Volgende pagina](https://www.getapp.nl/software/91754/salesforce?page=2) > Ondersteuning van elke klant. Altijd. Overal. Bereik je klanten op elk moment en waar ze ook zijn. Lever service op elk kanaal, op elk apparaat. Geef je klanten meer mogelijkheden met communities. Volg de belangrijkste statistieken van het contactcenter in realtime. En stel elke werknemer in staat om uitstekende service te leveren op elk punt van interactie. > > Oordeel: score van **4.5/5** door 832 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.5/5** | 832 Reviews | | Gebruiksgemak | 4.1/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.3/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.2/5 | Gebaseerd op alle reviews | | Functies | 4.4/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Salesforce - **Locatie**: San Francisco, VS - **Opgericht**: 2003 ## Commerciële context - **Beginprijs**: US$ 25,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Bulgaars, Chinees, Chinees, Deens, Duits, Engels, Fins, Frans, Grieks, Hebreeuws, Hongaars, Indonesisch, Italiaans, Japans, Koreaans, Kroatisch, Nederlands, Noors, Oekraïens, Pools, Portugees, Roemeens, Sloveens, Slowaaks, Spaans, Thai, Tsjechisch, Turks, Vietnamees, Zweeds - **Beschikbare landen**: Australië, België, Brazilië, Canada, China, Denemarken, Duitsland, Filipijnen, Finland, Frankrijk, Ierland, India, Indonesië, Israël, Italië, Japan, Maleisië, Mexico, Nederland, Noorwegen en 14 meer ## Functies - AI Copilot - API - Aanpasbare branding - Aanpasbare formulieren - Aanpasbare rapporten - Aanpasbare sjablonen - Aanpasbare velden - Activiteiten volgen - Activiteitendashboard - Afsprakenbeheer - Alerts/Escalation - Apparatuuronderhoud - Asset Lifecycle Management - Assets volgen - Auditbeheer - Audittrail - Automatic call distribution (ACD) - Autoresponders - Beheer van IT-assets - Beheer van Service Level Agreements (SLA's) ## Integraties (17 in totaal) - CRM Analytics - Elastic Enterprise Search - Five9 - Gainsight CS - Helpshift - InGenius - LiveOps - Natterbox - NiCE CXone - Quip - Salesforce Marketing Cloud - Salesforce Platform - Salesforce Sales Cloud - Salesforce Starter - Talkdesk ... en 2 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software) - [Knowledge management tools](https://www.getapp.nl/directory/257/knowledge-management/software) - [Callcenter software](https://www.getapp.nl/directory/275/call-center/software) - [Helpdesk software](https://www.getapp.nl/directory/287/help-desk-ticketing/software) - [ITSM-software](https://www.getapp.nl/directory/292/it-service-management-itsm/software) ## Alternatieven 1. [Salesforce Sales Cloud](https://www.getapp.nl/software/90378/salesforce) — 4.4/5 (18811 reviews) 2. [Zendesk Suite](https://www.getapp.nl/software/9448/zendesk) — 4.4/5 (4094 reviews) 3. [Freshdesk](https://www.getapp.nl/software/10317/freshdesk) — 4.5/5 (3486 reviews) 4. [LiveAgent](https://www.getapp.nl/software/91301/liveagent) — 4.7/5 (1789 reviews) 5. [LiveChat](https://www.getapp.nl/software/8385/livechat) — 4.6/5 (1727 reviews) ## Reviews ### "Best-in-class CRM and support solution" — 4.0/5 > **Kelly** | *16 oktober 2023* | Computersoftware | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Anyone can pick it up and start using it right away. Numerous special functions help users grasp the situation and perform effectively. Learning about and using Salesforce is a requirement of using Service Cloud. > > **Minpunten**: I wish I could send out a mass email to all of my accounts and track their activities in one place. In a broad sense, that would assist advisors save time. It would be convenient if a call could be recorded for more than two accounts at once. > > It's a win-win for both your business and your customers. Customer service has been boosted as a result. The help and service provided to customers has improved. It makes work more adaptable and scalable. ----- ### "Salesforce integration saves time all around." — 5.0/5 > **Holly** | *14 februari 2026* | Alternatieve geschillenbeslechting | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: It is omnichannel functionality and has Einstein AI enabled tools to regulate conversations and interact with warm tones. > > **Minpunten**: Nothing. It streamlines the whole customer journey from initial contact through the preferred channels to support cases. > > It has been enjoyable and so streamlined. It makes the agent and customer experience consistent and quick. ----- ### "Terrible for support" — 3.0/5 > **Geverifieerde reviewer** | *6 oktober 2022* | Informatietechnologie en -diensten | Aanbevelingsscore: 1.0/10 > > **Pluspunten**: They have good reporting tools for management. It’s easy to create views and charts. > > **Minpunten**: Sluggish, ugly interface, poor integration, difficult to customize. > > Extremely negative from a support perspective. ----- ### "Customer Care thrives in Service Cloud" — 5.0/5 > **Geverifieerde reviewer** | *17 september 2025* | Detailhandel | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Service Cloud is a very flexible tool. Although I've only used it at my current company, it's very easy to see how it could be useful for any customer care team in any industry. > > **Minpunten**: As is the case with any call center manager, so much of its effectiveness depends on how the Salesforce administrator sets up the tool so that it's useful to the agents. A good admin can really unlock the productivity potential of its agents if they have a deep understanding of how the agents need to work. > > Our admin has built a tremendous amount of customization into Service Cloud, but has also made it easy for agents to learn and then to thrive on the job. It is easy for teams to cross reference service tickets between teams thanks to the categories our admin built in. ----- ### "Great Platform" — 5.0/5 > **Ping** | *24 april 2026* | Olie en energie | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: It is really getting better and help a lot to consolidate all documents in one platform. And it is pretty reliable as well\! > > **Minpunten**: It does not allow multiple uploads at once on the cloud platform, and the download selection is not the most convenient way to navigate. > > It is still a good platform and provides not only CRM but also operations. It also allows tailor made functions to suit individual needs ----- Pagina: 1 / 35\ Volgende: [Volgende pagina](https://www.getapp.nl/software/91754/salesforce?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/91754/salesforce) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens