monday.com

I like Monday simple approach to create tasks and organize ideas with labels. The collaboration features are very flexible and that's something my team loves.

I believe certain aspects of the user interface are distracting, for example the strong colors highlights can confuse the focus point of the screen you're at.

The software is relatively easy to use when getting started and creating new boards.

When up for renewal the customer support/sales team is unresponsive and our previous annual billing plays no role in the renewal amount, which incurred a 70% increase in software costs with little added functionality. When we were up for renewal the sales team promised our renewal date was pushed out two weeks while we worked through the renewal with some small discounts. This was not true. We were billed the new market rate (70% increase) on the renewal date, which was caused by sales team dragging their feet and being unresponsive. We were then promised a refund and told the charge was an accident. The refund has not been processed. They've continue to be unresponsive and not live up to their commitments. Now I'm locked into the market rate for a full year. We will not renew.

The fact that it's so funcational when it's free and easy to see what you get for your money if you do pay for extras. That makes me more likely to upgrade to a paid account at times when we need it.
We love that its a really visual tool and this works for a 100% remote team running multiple complex projects. the ability to automate a lot of the processes also helps us and reduces our workload doing the silly little jobs that hold up getting into the real work!

The only thing I don't really like is the way the messages stack in the tasks and I haven't yet found a good way of having a space we can workshop in but we have other tolls for that which we can add links to so that's alright for now.