--- description: Gedetailleerde beoordelingen over MiVoice Business Solution: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk MiVoice Business Solution met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: MiVoice Business Solution reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [VoIP-software](/directory/107/voip/software) > [MiVoice Business Solution](/software/91612/mivoice-business-solution) # MiVoice Business Solution Canonical: https://www.getapp.nl/software/91612/mivoice-business-solution Pagina: 1 / 13\ Volgende: [Volgende pagina](https://www.getapp.nl/software/91612/mivoice-business-solution?page=2) > ShoreTel integreert een cloudgebaseerd zakelijk telefoonsysteem met een gehost contactcenter om ACD, gespreksopname, wachtrijen, dashboards en rapporten aan te bieden. > > Oordeel: score van **4.2/5** door 283 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.2/5** | 283 Reviews | | Gebruiksgemak | 4.1/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 3.9/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 3.8/5 | Gebaseerd op alle reviews | | Functies | 4.2/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Mitel Networks - **Opgericht**: 1988 ## Commerciële context - **Beginprijs**: US$ 4,11 - **Prijsmodel**: (Gratis proef) - **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Chinees, Duits, Engels, Frans, Italiaans, Nederlands, Pools, Portugees, Portugees, Roemeens, Russisch, Spaans, Zweeds - **Beschikbare landen**: Australië, Brazilië, Canada, Chili, Colombia, Denemarken, Dominicaanse Republiek, Duitsland, Filipijnen, Finland, Frankrijk, Griekenland, Hongarije, Hongkong SAR van China, Ierland, India, Indonesië, Italië, Japan, Jordanië en 21 meer ## Functies - API - Activiteiten volgen - Alerts/Escalation - Archiveren en retentie - Audio-/video-opname - Audio-oproepen - Audio/Video Conferencing - Automated Attendant - Beller-ID - Bellijstbeheer - Bestanden delen - CRM - CTI (Computer Telephony Integration) - Call conferencing - Callcenterbeheer - Chatten/messaging - Contactenbeheer - Controle van oproepen - E-mailbeheer - Gebruikersbeheer ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [VoIP-software](https://www.getapp.nl/directory/107/voip/software) ## Gerelateerde categorieën - [VoIP-software](https://www.getapp.nl/directory/107/voip/software) - [Callcenter software](https://www.getapp.nl/directory/275/call-center/software) - [Telefonie software](https://www.getapp.nl/directory/294/telephony/software) - [Contactcenter software](https://www.getapp.nl/directory/593/contact-center/software) - [Unified communications software](https://www.getapp.nl/directory/599/unified-communications/software) ## Alternatieven 1. [3CX](https://www.getapp.nl/software/103409/3cx) — 4.4/5 (467 reviews) 2. [Nextiva](https://www.getapp.nl/software/91289/nextiva) — 4.6/5 (919 reviews) 3. [RingEX](https://www.getapp.nl/software/105173/ringcentral-mvp) — 4.2/5 (1205 reviews) 4. [CallHippo](https://www.getapp.nl/software/107461/callhippo) — 4.4/5 (688 reviews) 5. [Google Voice](https://www.getapp.nl/software/100521/google-voice) — 4.5/5 (726 reviews) ## Reviews ### "Mitel integrated instant messaging" — 3.0/5 > **Marc** | *17 juli 2019* | Informatietechnologie en -diensten | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: Works with Outlook and Mitel phone systems > > **Minpunten**: Needs more emojis, and group messaging could use some work ----- ### "Master your availability with MiCollab" — 4.0/5 > **Geverifieerde reviewer** | *17 augustus 2018* | Nutsbedrijven | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: MiCollab enables employees to master their own availability. Wish to choose when to receive phonecalls on your desk phone and when on your mobile? Redirect calls to a co-worker when you are unavailable? Change your status based on your calendar, schedule or location? You name it, the software can help you accomplish it. It integrates with Outlook so it can recognize who's calling, and you can look up your collegues in the employee directory. You can even set up a conference call with multiple attendees if you are an advanced user. Clients are available for a wide range of platforms: Windows, macOS, Android, IOS and Web. > > **Minpunten**: The user interface design is not very intuitive. You need to get used to it since it does not really follow Windows interface design standards. Also, some features are not available on all platforms. There is a new Windows client available which is much more user friendly, but it lacks some features like programming the buttons of a Mitel desk phone. Room for improvement is how Mitel handles it customers. We do not get direct access to the software. Everything must be done via a 'partner' even though we pay yearly to receive product updates. This is the only vendor that refuses customers to download the licensed software directly. > > I have selected the product for purchase and have been using it for about seven years together with other Mitel solutions. ----- ### "I utilize ShoreTel Connect Cloud to manage my desk phone and voicemail." — 3.0/5 > **Geverifieerde reviewer** | *7 november 2017* | Ziekenhuis- en gezondheidszorgbranche | Aanbevelingsscore: 2.0/10 > > **Pluspunten**: The ability to set states (in a meeting, vacation, available, etc) is the primary perk. I also like the ability to download voicemail files for record-keeping or forwarding to other ShoreTel users in my office. > > **Minpunten**: The functionality of certain features is unstable. Call forwarding works with hit or miss accuracy. I've had issues with calls being forwarded, but are unanswerable once the other line rings. Additionally, the ease of use for many of the phone options are clunky. My phone has the color display, yet I have to use the numeric keypad to select features on and off like older legacy style phones. I'm also frustrated I get notified of voicemails in Outlook when off my network, but I'm unable to play the file from the cloud. > > Very few. It's biggest benefit to me is the "in a meeting" function so my ringer doesn't sound when I don't want it to. Otherwise, its lack of (working) functionality is frustrating to me and my staff. When we rely on ShoreTel, we're often let down. I would not recommend it, I'd prefer to use Avaya's cloud offering. ----- ### "Very good phone for office use" — 5.0/5 > **Sookhee** | *19 april 2018* | Financiële dienstverlening | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Easy to make a call using computer keyboard and never to reach out the phone itself. Also good to track all voice mail and phone history. > > **Minpunten**: Many functions are hidden on the phone and you will need to learn how to use them using manual. Buying phone accessories like headset is not directly from ShoreTel but their third party dealer. ----- ### "Great business VOIP" — 5.0/5 > **Ryan** | *1 december 2018* | Computersoftware | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The ease of access is great; forwarding to a mobile phone, the app access and ease of remote access fluidity. > > **Minpunten**: The windows application UI can be confusing. > > 24/7 available call forwarding and message recording make being on call easier. ----- Pagina: 1 / 13\ Volgende: [Volgende pagina](https://www.getapp.nl/software/91612/mivoice-business-solution?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/91612/mivoice-business-solution) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Gestructureerde gegevens