--- description: Gedetailleerde beoordelingen over Groove: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk Groove met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Groove reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Klantenservice software](/directory/231/customer-service/software) > [Groove](/software/91569/groove) # Groove Canonical: https://www.getapp.nl/software/91569/groove Pagina: 1 / 5\ Volgende: [Volgende pagina](https://www.getapp.nl/software/91569/groove?page=2) > Met Groove kunnen kleine of grote teams op één lijn blijven en hun klanten de gepersonaliseerde ervaring bieden die ze verdienen. Groove is ontworpen voor groeiende teams. Je krijgt alles wat je nodig hebt om productiever te zijn en je klanten tevredener te maken, zonder de rompslomp van een ingewikkelde helpdesk. En het is een persoonlijkere ervaring voor je klanten. > > Oordeel: score van **4.5/5** door 87 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.5/5** | 87 Reviews | | Gebruiksgemak | 4.6/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.7/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.5/5 | Gebaseerd op alle reviews | | Functies | 4.2/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Groove Networks - **Opgericht**: 2013 ## Commerciële context - **Beginprijs**: US$ 29,00 - **Prijsmodel**: (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50 - **Implementatie en platforms**: Cloud, SaaS, Web - **Ondersteunde talen**: Engels - **Beschikbare landen**: Australië, Brazilië, Canada, China, India, Verenigd Koninkrijk, Verenigde Staten ## Functies - API - Aanpasbare branding - Aanpasbare rapporten - Aanpasbare sjablonen - Aanpasbare velden - Alerts/Escalation - Autoresponders - Beheer van Service Level Agreements (SLA's) - Beheer van klantervaringen - Beheer van negatieve feedback - Beheer van supporttickets - CRM - Callcenterbeheer - Catalog Management - Chatten/messaging - Communicatie via meerdere kanalen - Communicatiebeheer - Configureerbare workflow - Contactenbeheer - Contentbeheer ## Integraties (12 in totaal) - Delighted - GitHub - Instagram - Jira - JustCall - Meta for Business - Recharge - Shopify - Slack - Stripe - Trello - Zapier ## Ondersteuningsopties - E-mail/helpdesk - Kennisbank - Telefonische ondersteuning - Chatten ## Categorie - [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software) - [Helpdesk software](https://www.getapp.nl/directory/287/help-desk-ticketing/software) - [Customer experience software](https://www.getapp.nl/directory/601/customer-experience/software) - [Knowledge management tools](https://www.getapp.nl/directory/257/knowledge-management/software) - [Customer success software](https://www.getapp.nl/directory/959/customer-success/software) ## Alternatieven 1. [Document360](https://www.getapp.nl/software/120723/document360) — 4.7/5 (292 reviews) 2. [Freshservice](https://www.getapp.nl/software/91351/freshservice) — 4.6/5 (802 reviews) 3. [Guru](https://www.getapp.nl/software/123167/guru) — 4.8/5 (640 reviews) 4. [Connecteam](https://www.getapp.nl/software/105401/connecteam) — 4.6/5 (5316 reviews) 5. [Confluence](https://www.getapp.nl/software/90949/confluence) — 4.5/5 (3720 reviews) ## Reviews ### "Pretty good, give it a try." — 4.0/5 > **Tim** | *4 april 2016* | Schoolleiding > > **Pluspunten**: Support Tickets Easy to get started Good support response > > **Minpunten**: KB hard to customize Not seeing improvements lately to KB > > I love the Groove blog. It's a must read for anyone making Saas. As a result I was trying to find a reason to use Groove. I signed up once we had enough customers and support requests to warrant having a KB. I have found the support ticketing system really quite good. Keeps things in order amongst our small team. I am frustrated by the KB though. In my opinion, it's not very user friendly...which has been a surprise given Grooves Blog. Overall, definitely worth a try and you can decide. ----- ### "Best of the Best" — 5.0/5 > **Jamie** | *5 februari 2024* | Informatietechnologie en -diensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: \* Easy to setup \* Easy for team members to use \* Simplicity is the ultimate sophistication > > **Minpunten**: Absolutely nothing - the team and company are amazing. ----- ### "I so want this to be better\!" — 2.0/5 > **Mark** | *4 januari 2017* | Aanbevelingsscore: 1.0/10 > > I really like what Groove is all about as a company and what the product claims to be...Sadly, it falls well short of expectations. ----- ### "Great business email provider" — 5.0/5 > **Amy** | *10 september 2024* | Managementconsulting | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: To be able to work as a team and be able to jump in and help out if they are out. > > **Minpunten**: There is nothing that I don't like about Groove. > > It has been easy to transition over from Gmail. I like the email templates you are able to set up for quick responses. ----- ### "Great look, needs some work on search and reporting" — 4.0/5 > **Lo** | *5 januari 2017* | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: Pretty, easy to get new people on and teach them how to use the basic functions, tagging is super easy > > **Minpunten**: Search, snooze options are limiting and need to be available when I'm composing a message, reporting > > We initially chose Groove because we found it really easy to use, it didn't feel robotic and clunky from to our customers, you guys offered simple and easy tagging, and the promise of the added snooze feature. Those things have been great for us and I think has made our move to Groove a step above email. There is a lot of room for improvement in a couple of areas I can see. First would be search - I find Groove's search functionality slow and clunky. Almost every time I need to search for something, I find myself going back to Gmail and since this is something I do daily, I always need to have the account open in Groove and in Gmail. Our hope in this switch was to completely get out of email and the search functionality has made that impossible. I love being able to use the search operators Google has and if they're available in Groove as well I have not figured out how to get them to work. Additionally, the time frames I can search are very limiting. I have also found the reporting to be lackluster. We want to use this to help make our product better and we use tags on our messages to help keep track of what our customers are writing in about. It is helpful to see how many times each tag has been added to a message but that doesn't really give me the whole picture. I need to be able to see the messages themselves, which leads me back to the search function, and because the tags don't translate back into Gmail I'm stuck with the search available. If all I wanted to do was answer customer emails quickly in a pretty environment, Groove will get the job done without an issue. Because we're trying to use customer support to make our product better, I think there is a bit of a disconnect. There are a couple smaller bugs I see regularly but haven't been bothersome enough to write into support. For example, if I make a typo when I'm typing a tag in and backspace, then I am no longer able to use my arrow keys to navigate up and down the auto-complete list. ----- Pagina: 1 / 5\ Volgende: [Volgende pagina](https://www.getapp.nl/software/91569/groove?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/91569/groove) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Gestructureerde gegevens