CustomerGauge

CustomerGauge

Net Promoter Score® to measure, act, monetize and grow your customer base.

4/5 (1 review)

CustomerGauge - Overzicht

CustomerGauge is an end-to-end, fully integrated, feedback and loyalty management platform built on the Net Promoter® System. A "four-in-one" platform, its in-application capabilities include Communications (email), Feedback Collection (surveys), Action (Closing the Loop on Customer Issues), and Analytics. The system's powerful API means it can be integrated with external CRMs such as Salesforce and ecommerce platforms such as Magento.

Prijzen

Vanaf
N/A
Prijsopties
Gratis proefversie
Prijs-kwaliteitverhouding

Apparaten

Bedrijfsgrootte

K
M
L

Markten

Azië, Australië, Brazilië, Canada, China en nog 5 andere, Europa, Duitsland, India, Japan, Latijns-Amerika

Ondersteunde talen

Chinees (Vereenvoudigd), Nederlands, Engels, Frans, Duits en nog 3 andere, Italiaans, Portugees, Spaans

CustomerGauge reviews

Totaalscore
4/5
100% positieve reviews
0
Uitstekend
1
Zeer goed
0
Gemiddeld
0
Slecht
0
Erg slecht
Dan O.
Vertalen met Google

Insightful, Useful NPS Application

Wekelijks 1+ jaar lang gebruikt
Beoordeeld op 16-11-2017
Bron van de reviewer: Capterra

Pluspunten

CustomerGauge provides a high level metrics of one's NPS score across the dimensions that you choose - albeit a business unit, store or local geography. At a high level, the solution enables you to slice the data to get real insights as to how your business is perceived by its customers.

CustomerGauage also provides a decent array of tools to handle customer feedback with customers and prompt customers to create reviews on third party websites.

CustomerGauge is also backed by a great team that really are genuinely passionate about user experience, how to properly measure it and how to make it better.

Minpunten

Processing times on customer data upload isn't immediate, what they refer to as "data transport" (file upload of customer data) can take a few minutes to be processed.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling

10.0/10

CustomerGauge - Functies

  • API

  • Aangepaste velden
  • Aanpasbare branding
  • Aanpasbare rapportage
  • Aanpasbare sjablonen
  • Activiteiten volgen
  • Activiteitendashboard
  • Automatische herinneringen
  • Automatische meldingen
  • CRM-integratie
  • Contactendatabase
  • E-mailintegratie
  • Elektronische betalingen
  • Gegevens importeren en exporteren
  • Integratie van derden
  • Integratie van sociale media
  • Kalenderbeheer
  • Klantendatabase
  • Mobiele integratie
  • Rapportage en statistieken

Aanvullende informatie voor CustomerGauge

Voornaamste functies van CustomerGauge

  • API
  • Built-in Professional-level Email Tool
  • Comprehensive Real Time Customer Feedback Analytics
  • Customer Feedback Workflow Management
  • Digital Signage to Share Feedback Internally
  • Magento Integration
  • Salesforce Integration
  • Testimonial Publisher for Websites

Pluspunten

Communication
As a direct line of contact with customers, email is much more than only surveys. It can be used to send program introductions, reminders to increase response rates, and thank you notes to survey respondents.

Firefighting
The CustomerGauge platform has a specialised Firefighting tool to manage workflow and enable organisations to track and close the loop on issues as they happen.

Analytics
CustomerGauge Reports are comprehensive. Our best-in-class Net Promoter analytics enable users to drill deep into trends and identify the root cause of issues with ease. Reports update in real time.

Using Feedback to Drive Organisational Change
Building on closing the loop on customer issues, and making incremental improvements to products and services, customer feedback can be of enormous benefits to the organisation.

External feedback sharing is an exciting opportunity to create word-of-mouth buzz and drive referrals. Internal feedback sharing presents an exceptional opportunity to align your entire organisation along the voice of the customer.

CustomerGauge tools ensure organisations are able to share feedback with maximum customisation and minimum effort.

CustomerGauge - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over CustomerGauge.

V. Welke prijsmodellen heeft CustomerGauge te bieden?

CustomerGauge kent de volgende prijsmodellen:

Gratis proefversie: Beschikbaar

V. Wat zijn de voornaamste functies van CustomerGauge?

CustomerGauge biedt de volgende functies:

  • API
  • Built-in Professional-level Email Tool
  • Comprehensive Real Time Customer Feedback Analytics
  • Customer Feedback Workflow Management
  • Digital Signage to Share Feedback Internally
  • Magento Integration
  • Salesforce Integration
  • Testimonial Publisher for Websites

V. Wat zijn de typische gebruikers van CustomerGauge?

CustomerGauge heeft de volgende typische klanten:

Grote ondernemingen, Middelgroot bedrijf, Non-profit

V. Welke talen worden door CustomerGauge ondersteund?

CustomerGauge ondersteunt de volgende talen:

Chinees (Vereenvoudigd), Nederlands, Engels, Frans, Duits, Italiaans, Portugees, Spaans

V. Welke prijsmodellen heeft CustomerGauge te bieden?

We hebben geen informatie over prijsmodellen van CustomerGauge

V. Biedt CustomerGauge ondersteuning voor mobiele apparaten?

We hebben geen informatie over apparaten die door CustomerGauge worden ondersteund

V. Met welke andere apps kan CustomerGauge worden geïntegreerd?

CustomerGauge kan worden geïntegreerd met de volgende toepassingen:

Autotask, Freshdesk, Freshdesk, Infusionsoft, Microsoft Dynamics CRM, NetSuite, Pipedrive, Salesforce Sales Cloud, SugarCRM, Zendesk

V. Welke mate van ondersteuning heeft CustomerGauge te bieden?

CustomerGauge biedt de volgende ondersteuningsopties:

Veelgestelde vragen, Forum, Kennisbank, Online ondersteuning, Telefonische ondersteuning, Video-instructies