HarmonyPSA

HarmonyPSA

Professional Services Automation van de volgende generatie.

4,5/5 (18 review)

HarmonyPSA - Overzicht

Wat is HarmonyPSA?

HarmonyPSA is een uitgebreide PSA-oplossing met een volledige back-end voor Service Desk, CRM en accounting, naast de normale PSA-mogelijkheden.

De compromisloze servicedesk-functionaliteit biedt een ingebouwde diepgaande configureerbaarheid. Hiermee kun je onbeperkte soorten tickets ontwikkelen met aangepaste workflows, routeringsregels en naadloze e-mailthreads, plus ondersteuning voor tijdzones, SLA-monitoring en escalatie. Het is een volledig merkeigen klantenportal waarmee bedrijven de volledige controle krijgen over hun uitstraling, zonder te hoeven betalen voor aanpassingen. Dit alles is beschikbaar in een apparaat-onafhankelijke gebruikersinterface – de volledige functionaliteit van Harmony is beschikbaar in de cloud, toegankelijk vanaf desktop of mobiel.

Maar wat Harmony echt onderscheidt is dat het, naast het beheer van deze operationele workflows, ook een backend voor slimme accounting heeft, die de backoffice automatiseert en afrekent met fouten in facturering en boekhouding. Met eenvoudige toegang tot volledige rapportage van bedrijfsinformatie, lead-to-cash accounting en beheer van de volledige zakelijke levenscyclus, is HarmonyPSA een uitgebreide PSA-oplossing die meer lijkt op een ERP voor technologische bedrijven.

HarmonyPSA - Overzicht

Prijzen

Vanaf
US$ 55,00/maand

Prijsopties

Gratis proef
Abonnement
Prijs-kwaliteitverhouding

HarmonyPSA - Functies

Apparaten
Bedrijfsgrootte
K M G
Markten
Australië, Brazilië, Canada, Europa, Duitsland en nog 5 andere, Japan, Latijns-Amerika, Mexico, Middle-East and Africa, Verenigd Koninkrijk
Ondersteunde talen
Nederlands, Engels, Frans, Duits, Portugees, Spaans

Screenshots

Schermopname van HarmonyPSA: The Harmony dashboard is designed to organise your, and your team’s, day to day workload. Integrates with all popular calendar apps.
Schermopname van HarmonyPSA: The Harmony dashboard is designed to organise your, and your team’s, day to day workload. Integrates with all popular calendar apps. Schermopname van HarmonyPSA: Harmony delivers fully configurable and personalised Kanban boards across the entire system, from Sales to Finance. All core business processes can be visualised in seconds, published to teams or kept private. Schermopname van HarmonyPSA: Harmony’s customer and project level profit trend graphs drill down to transaction level will keep your project performance on track, with no additional work Schermopname van HarmonyPSA: Fully integrated and configurable ticketing connects the entire company workflow into the core control platform. Schermopname van HarmonyPSA: Fully configurable Sales, Service and Finance Dashboards give you quick and easy access to the information you need to improve performance Schermopname van HarmonyPSA: Harmony’s project functionality contain integrated risk and issue tracking and reporting functionality which allows you to place all of this on-line and manage it alongside the project - using powerful Kanban views. Schermopname van HarmonyPSA: The Harmony dashboard is designed to organise your, and your team’s, day to day workload. Integrates with all popular calendar apps. Schermopname van HarmonyPSA: Full support for projects, timesheets, expenses and subcontractors provided. Pre-pay functionality in addition to standard fixed price and time and materials delivery models.

HarmonyPSA reviews

HarmonyPSA reviews

Totaalscore
4,5
/
5
Uitstekend
12

Zeer goed
5

Gemiddeld
0

Slecht
0

Erg slecht
1

Prijs-kwaliteitverhouding
4,4
Functies
4,2
Gebruiksgemak
4,1
Klantenondersteuning
4,5
94% heeft deze app aanbevolen
Shawn mcgee ,.

Flexible with strong APIs

The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information. Also, when we had a problem, we had to "get people together" to gather all of the facts before we could answer the questions needed to solve issues since all information was spread out.
Using Harmony, we can keep track of multiple quotes, even though we follow a very different sales process from most companies and all this information is available without someone needing to key it into Salesforce after the fact.


Vertalen met Google
Dan H.

HarmonyPSA is a modern, agile PSA with all the features and great support.

We are using HarmonyPSA for Managed IT services. The CRM, service desk, sales, purchasing, billing, invoicing, asset management are all important to us. We used homegrown solutions for 20 years before we finally found a 3rd party solution that addressed all our requirements.


Vertalen met Google
Jason V.

WAN Dynamics Harmony Review

We are now running our entire company on Harmony, and we have been able to reduce costs by rolling the third-party systems we were using into it.


Vertalen met Google
Geverifieerde reviewer

The PSA you that will steal you money

Nothing more than a group of used car salesman. Bait and switch is the name of the game for this software company. Stay as far away as you can.


Vertalen met Google
Natalie T.

HarmonyPSA intergration into our company

We wanted a system that integrated the whole company. We were disjointed and our systems were hindering our progress rather than aiding us. So we wanted to be on a one-solution system that allowed us to work as an IT Helpdesk but also as an accounts team eliminating some of the stresses of recurring billing and a sales department that was spending time completing manual quotes with potential errors.

We trialled Harmony and a competitor after doing lots of research into products that would best suit our needs.  We chose Harmony as it felt like the best fit for our needs and ticked a lot of boxes. In particular being able to sign agreements and orders online allows us to have a clear audit trial and stops things getting missed, the recurring billing schedules means that manual invoices every month of the same items are no longer created and the Helpdesk can operate a self-service portal where customers can check on tickets and assign their own priorities to tickets and bring automation onto many of the roles.

The support we have received, in particular from Steve, James and Simon has been fantastic and really helped out whilst I have been implementing the system. They must be sick of all my emails constantly asking them questions but they are always really friendly and happy to assist.

We can already see an improvement to the time spent in Accounts to a point where it is saving hours per day. In Sales, it has had a massive impact on how quotes are sent out. Giving a true reflection on costs and profits and the Helpdesk has a lot more autonomy to hand so that simple tasks like email templates or how to guides can be quickly and easily sent to a customer. There has been a lot of time spent implementing but so far Harmony is a great addition


Vertalen met Google
Shawn mcgee ,.
Sector: Computerhardware
Bedrijfsgrootte: 13-50 werknemers
Vertalen naar het Nederlands

Flexible with strong APIs

Dagelijks 6-12 maanden lang gebruikt
Beoordeeld op 22-5-2019
Bron van de reviewer: Capterra

The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information. Also, when we had a problem, we had to "get people together" to gather all of the facts before we could answer the questions needed to solve issues since all information was spread out.
Using Harmony, we can keep track of multiple quotes, even though we follow a very different sales process from most companies and all this information is available without someone needing to key it into Salesforce after the fact.

Pluspunten

The ease in which we can configure this to our workflow and not have to change our business model to fit the product as well as the ability to use the APIs.

Minpunten

Limitations in the ability to customize screens for end-users. Some employees get confused when confronted with fields and choices they do not use.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Dan H.
Sector: Informatietechnologie en -diensten
Bedrijfsgrootte: 13-50 werknemers
Vertalen naar het Nederlands

HarmonyPSA is a modern, agile PSA with all the features and great support.

Dagelijks 1-5 maanden lang gebruikt
Beoordeeld op 23-5-2019
Bron van de reviewer: Capterra

We are using HarmonyPSA for Managed IT services. The CRM, service desk, sales, purchasing, billing, invoicing, asset management are all important to us. We used homegrown solutions for 20 years before we finally found a 3rd party solution that addressed all our requirements.

Pluspunten

A modern, powerful service desk is a priority for us. HarmonyPSA was literally the only PSA we found that met our requirements. Sadly, the simple question, "Can we put HTML in ticket comments?" eliminated almost the whole pack of PSA solutions out there, including the industry leaders.

HarmonyPSA uses a modern technology stack and a responsive web design so it works on all devices and screen sizes.

Their contract management handles all our recurring billing, including the edge cases.

The sales, quoting, and purchasing features are flexible and built with plenty of approval and release stages to facilitate an organized work flow and delegation of duties amongst our team.

Dynamic URL links and editable HTML templates make customization and integrations possible.

They have a relatively small team, but their staff is intimately knowledgeable about the product, and any support requests are fulfilled quickly.

Minpunten

Documentation and help videos could be better. I get the impression it's not a priority as they are growing and adding features so quickly.

We're in the US and HarmonyPSA is headquartered in Britain, so we had to deal with the time change while onboarding.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Jason V.
Sector: Telecommunicatie
Bedrijfsgrootte: 2-10 werknemers
Vertalen naar het Nederlands

WAN Dynamics Harmony Review

Dagelijks 6-12 maanden lang gebruikt
Beoordeeld op 15-4-2020
Bron van de reviewer: Capterra

We are now running our entire company on Harmony, and we have been able to reduce costs by rolling the third-party systems we were using into it.

Pluspunten

Harmony PSA is easy to use, and has very nice time tracking, billing, process flow and order management features. It enabled us to implement a company-wide Operational Support System that fits our every need.

Minpunten

It took a bit of time to integrate with our existing processes.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Geverifieerde reviewer
Sector: Ziekenhuis- en gezondheidszorgbranche
Bedrijfsgrootte: 13-50 werknemers
Vertalen naar het Nederlands

The PSA you that will steal you money

Dagelijks 1-5 maanden lang gebruikt
Beoordeeld op 8-3-2019
Bron van de reviewer: GetApp

Nothing more than a group of used car salesman. Bait and switch is the name of the game for this software company. Stay as far away as you can.

Pluspunten

The GUI is good looking and you will be told all the features it has and things it can do.

Minpunten

This is nothing more than VaporWare. Looks good during the sale but after you sign up there is nothing for functionality. Integrations are all import based. Support is extremely lacking. Training and implementation the implementers dont know how to do. The owner knows nothing about customer support or service just about trying to get rich quick.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 0.0/10

Natalie T.
Sector: Informatietechnologie en -diensten
Bedrijfsgrootte: 13-50 werknemers
Vertalen naar het Nederlands

HarmonyPSA intergration into our company

Dagelijks 1-5 maanden lang gebruikt
Beoordeeld op 18-4-2017
Bron van de reviewer: Capterra

We wanted a system that integrated the whole company. We were disjointed and our systems were hindering our progress rather than aiding us. So we wanted to be on a one-solution system that allowed us to work as an IT Helpdesk but also as an accounts team eliminating some of the stresses of recurring billing and a sales department that was spending time completing manual quotes with potential errors.

We trialled Harmony and a competitor after doing lots of research into products that would best suit our needs.  We chose Harmony as it felt like the best fit for our needs and ticked a lot of boxes. In particular being able to sign agreements and orders online allows us to have a clear audit trial and stops things getting missed, the recurring billing schedules means that manual invoices every month of the same items are no longer created and the Helpdesk can operate a self-service portal where customers can check on tickets and assign their own priorities to tickets and bring automation onto many of the roles.

The support we have received, in particular from Steve, James and Simon has been fantastic and really helped out whilst I have been implementing the system. They must be sick of all my emails constantly asking them questions but they are always really friendly and happy to assist.

We can already see an improvement to the time spent in Accounts to a point where it is saving hours per day. In Sales, it has had a massive impact on how quotes are sent out. Giving a true reflection on costs and profits and the Helpdesk has a lot more autonomy to hand so that simple tasks like email templates or how to guides can be quickly and easily sent to a customer. There has been a lot of time spent implementing but so far Harmony is a great addition

Pluspunten

The software fits the whole company rather than just a department giving a full overview to the company. The cloud solution means we can access it anywhere and is mobile optimised to be used on the go.

Minpunten

As the product is an off the shelf solution, there are limitations to what the software can do but we have made adjustments and work arounds to implement into our company.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Gebruikersaanbeveling
9,8/10
Gebaseerd op 18 gebruikersscores
Vergelijk gebruikersaanbevelingen met alternatieven
Vergelijk met alternatieven

Prijzen van HarmonyPSA

Prijzen van HarmonyPSA

Vanaf
US$ 55,00/maand
Gratis proef
Abonnement
Prijs-kwaliteitverhouding
Prijs-kwaliteitverhouding
4,4/5
Gebaseerd op 18 gebruikersscores
Vergelijk scores voor prijs-kwaliteitverhouding met alternatieven
Vergelijk met alternatieven

HarmonyPSA - Functies

HarmonyPSA - Functies

API
Aanpasbare rapportage
Activiteiten volgen
Activiteitendashboard
Auditing
Audittrail
Automatische meldingen
Bewaking
Compliancebeheer
Documentbeheer
Documenten opslaan
Factureren
Gegevens importeren en exporteren
Integratie van derden
Rapportage en statistieken
Realtime gegevens
Realtime rapportage
Voorraad bijhouden
Voorraadbeheer
Workflowbeheer
Functies
4,2/5
Gebaseerd op 18 gebruikersscores
Vergelijk functiescores met alternatieven
Vergelijk met alternatieven

Categorieën

Categorieën

Personeelsplanning software CRM-software Factuurprogramma's Urenregistratie- en declaratiesoftware Klantenbestand software Financiële- en boekhoudsoftware Project management en planning tools Klantenservice software Juridische facturatiesoftware Juridische software Klantenservice software Online CRM systemen Operations management software Crediteurenbeheer software Workforce management software HR- en personeelsmanagement software ICT-beheersoftware Helpdesk software en ticketsystemen ITSM-software (IT-service management) Advertentiesoftware Marketing software Appsuite software Samenwerkingssoftware ERP-systemen IT-asset management software PSA-software (Professional services automation) Project management tools Sales software Besteksoftware Software voor adviesbureaus Software voor zakelijke dienstverlening Branchespecifieke software Contract management software Workflow management systemen Samenwerkingssoftware voor projecten Taakmanagement software Urenregistratie software Project portfolio management software Issue tracking software Business management software Order management software Visuele project management software Display advertising software MSP-software (Managed service provider) ICT-beheersoftware Product management software Software voor aannemers IT-project management software IT-service software Financiële administratie software Resource planning software CRM-systemen voor banken en verzekeraars Periodieke facturatie software Customer support software Business performance management software Rapportage software BPM software Contactbeheer software Lead management software Declaratiesoftware Predictive lead scoring software

HarmonyPSA - Veelgestelde vragen

HarmonyPSA - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over HarmonyPSA.

V. Welke prijsmodellen heeft HarmonyPSA te bieden?

HarmonyPSA kent de volgende prijsmodellen:

Vanaf: US$ 55,00/maand

Prijsmodel: Abonnement

Gratis proef: Beschikbaar

V. Wat zijn de voornaamste functies van HarmonyPSA?

We hebben geen informatie over functies van HarmonyPSA

V. Wat zijn de typische gebruikers van HarmonyPSA?

HarmonyPSA heeft de volgende typische klanten:

Grote ondernemingen, Middelgroot bedrijf, Openbare diensten, Klein bedrijf

V. Welke talen worden door HarmonyPSA ondersteund?

HarmonyPSA ondersteunt de volgende talen:

Nederlands, Engels, Frans, Duits, Portugees, Spaans

V. Welke prijsmodellen heeft HarmonyPSA te bieden?

HarmonyPSA kent de volgende prijsmodellen:

Abonnement

V. Biedt HarmonyPSA ondersteuning voor mobiele apparaten?

We hebben geen informatie over apparaten die door HarmonyPSA worden ondersteund

V. Met welke andere apps kan HarmonyPSA worden geïntegreerd?

HarmonyPSA kan worden geïntegreerd met de volgende toepassingen:

BlueSnap, HubSpot Marketing, JIRA, Mailchimp, NinjaRMM, QuickBooks Online, RingCentral, SYSPRO, Sage Accounting, Xero

V. Welke mate van ondersteuning heeft HarmonyPSA te bieden?

HarmonyPSA biedt de volgende ondersteuningsopties:

Veelgestelde vragen, Kennisbank, Kennisbank, Online ondersteuning, Telefonische ondersteuning, Video-instructies