--- description: Gedetailleerde beoordelingen over Intercom: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk Intercom met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Intercom reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Marketing automation software](/directory/308/marketing-automation/software) > [Intercom](/software/91379/intercom) # Intercom Canonical: https://www.getapp.nl/software/91379/intercom Pagina: 1 / 47\ Volgende: [Volgende pagina](https://www.getapp.nl/software/91379/intercom?page=2) > Intercom is een conversationeel relatieplatform waarmee bedrijven tijdens het gehele klantentraject conversationele, op berichten gebaseerde ervaringen kunnen leveren via één uniform platform voor verkoop-, marketing- en ondersteuningsteams. > > Oordeel: score van **4.5/5** door 1131 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.5/5** | 1131 Reviews | | Gebruiksgemak | 4.4/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.3/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.0/5 | Gebaseerd op alle reviews | | Functies | 4.4/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Intercom - **Opgericht**: 2011 ## Commerciële context - **Beginprijs**: US$ 39,00 - **Prijsmodel**: (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Chinees, Chinees, Deens, Duits, Engels, Fins, Frans, Hebreeuws, Hongaars, Indonesisch, Italiaans, Japans, Koreaans, Nederlands, Noors, Portugees, Russisch, Spaans, Tsjechisch, Turks, Zweeds - **Beschikbare landen**: Australië, Canada, Duitsland, Frankrijk, Hongkong SAR van China, Ierland, Nederland, Nieuw-Zeeland, Singapore, Taiwan, Verenigd Koninkrijk, Verenigde Staten ## Functies - A/B Testing - AI Copilot - AI/machine learning - API - Aannemen van personeel - Aanpasbare CTA's - Aanpasbare branding - Aanpasbare formulieren - Aanpasbare rapporten - Aanpasbare sjablonen - Aanpasbare velden - Abonneebeheer - Activiteiten volgen - Activiteitendashboard - Afsprakenbeheer - Alerts/Escalation - Analyse van klantenservices - Analytics - Asynchroon leren - Autoresponders ## Integraties (100 in totaal) - 24sessions - Affogata - Aircall - Archbee - AskNicely - BHN Rewards - Belel - Bettermode - Calendly - Calixa - Campaign Monitor by Marigold - Canny - ChargeDesk - ClickUp - ConvertFlow ... en 85 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Chatten ## Categorie - [Marketing automation software](https://www.getapp.nl/directory/308/marketing-automation/software) ## Gerelateerde categorieën - [Marketing automation software](https://www.getapp.nl/directory/308/marketing-automation/software) - [Customer support software](https://www.getapp.nl/directory/562/customer-support/software) - [Customer engagement software](https://www.getapp.nl/directory/650/customer-engagement/software) - [Customer communication management software](https://www.getapp.nl/directory/1139/customer-communications-management/software) - [Knowledge Base Software](https://www.getapp.nl/directory/2823/knowledge-base/software) ## Alternatieven 1. [LiveAgent](https://www.getapp.nl/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Freshdesk](https://www.getapp.nl/software/10317/freshdesk) — 4.5/5 (3409 reviews) 3. [Salesforce Sales Cloud](https://www.getapp.nl/software/90378/salesforce) — 4.4/5 (18768 reviews) 4. [Zendesk Suite](https://www.getapp.nl/software/9448/zendesk) — 4.4/5 (4072 reviews) 5. [LiveChat](https://www.getapp.nl/software/8385/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "My overall experience using Intercom" — 5.0/5 > **Hope Sonia** | *22 maart 2025* | E-learning | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: I like the intercom's segmentation feature which enables me to divide customers base into specific groups based on their behavior, demographics, and other amazing features too like the fact I can Provide timely, personalized support to customers through Intercom's messaging platform. > > **Minpunten**: Not so user-friendly interfaces > > Intercom's unique features and benefits make it more attractive for businesses seeking to improve customer engagement, insights, and support. For me, the time I worked with a client and had to use intercom, it wasn't difficult, so highly recommend ----- ### "Intercom being very useful and user friendly" — 5.0/5 > **Joseph** | *24 september 2025* | Consumentendiensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Using Intercom makes emails and chats very organized. Messaging is very secured that only the intended recipients can open the messages. Issues rarely happen but you can easily contact customer support on issues and set up assistance. > > **Minpunten**: Searching Links in intercom is quite difficult. Especially if it is showing links that are not related to the one that you are searching for. > > Overall, it is a good experience with intercom being very user friendly and has all the features you need. ----- ### "Who's Talking Here" — 3.0/5 > **Rebecca** | *20 augustus 2025* | Management non-profit organisaties | Aanbevelingsscore: 5.0/10 > > **Pluspunten**: AI does a great job picking up information to share with inquiries. We're also very happy with how it integrates with our other systems. > > **Minpunten**: You cannot turn off the auto attendant (FIN) once you join the conversation. This is VERY confusing to the inquirer. Likewise, searching with a name, email or other search word rarely pulls up previous conversations (open or closed). > > If Intercom cannot help us stop FIN from responding once we join the conversation with a live agent, I'm not sure all of the other benefits matter. ----- ### "Chief Growth Officer" — 5.0/5 > **Tomi** | *11 november 2025* | Informatietechnologie en -diensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Modern and flexible service designed for B2b SaaS companies. Very good that the platform is developing constantly. > > **Minpunten**: Pricing could be simpler; usage-based pricing is great but it can make the budgeting hard since the monthly usage. > > We have been using Intercom for years and are planning to increase the usage. We basically use Intercom for all the customer data and customer comms. ----- ### "Love Intercom" — 5.0/5 > **Deniz** | *21 augustus 2025* | Verzekeringen | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: I've been using Intercom for 4 years and can see how much product improvements and new features Intercom invests in to. Intercom is a tool that makes CS a lot easier for not only Champions but also managers who are responsible for their team's metrics and improvements. Fin (the bot) and workflows are great tools for us that we've been using regularly. > > **Minpunten**: I find Intercom's reports to not be easy to understand and read. It does require a lot of fine tunning to get a report you wish to have and that's very limiting. > > Love Intercom, apart from the reports the ease to optimise Fin, help articles and workflows is great. ----- Pagina: 1 / 47\ Volgende: [Volgende pagina](https://www.getapp.nl/software/91379/intercom?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/91379/intercom) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens