Intercom
Intercom
Over Intercom
Intercom is een platform voor klantcommunicatie met een reeks geïntegreerde producten voor elk team, inclusief verkoop, marketing, producten en ondersteuning. De producten ondersteunen gerichte communicatie met klanten op je website, in je web- en mobiele apps en via e-mail.
Dit in tegenstelling tot de oude manier waarbij een bedrijf een wirwar van eindpuntoplossingen gebruikt, zoals marketing automation of helpdeskproducten, en elk team in een silo functioneert. Dit maakt het moeilijk voor teams om samen te werken en op elkaar afgestemd te zijn, wat leidt tot een onsamenhangende en zeer onpersoonlijke ervaring voor de klant.
De meest succesvolle bedrijven ter wereld, zoals Atlassian, Shopify en New Relic, gebruiken Intercom om groei te stimuleren via chat, bots en gepersonaliseerde klantcommunicatie.
Afbeeldingen
Twijfels over Intercom?
Vergelijk met een populair alternatief
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
Alternatieven
JIRA Service Management
Confluence
HubSpot CRM
HubSpot Marketing Hub
Reviews
Heb je Intercom al?
Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.
- Sector: Telecommunicatie
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Intercom is great for Startups
Beoordeeld op 13-5-2024
I've loved using Intercom so far - it has been essential in our customer success focused strategy.
I've loved using Intercom so far - it has been essential in our customer success focused strategy.
Pluspunten
I love the help center and live chat.
The help center is super easy to customize and make good-looking docs.
Minpunten
Pricing and ticketing. Unfortunately, these are starting to become non-starters for us, as we're scaling up and hitting some pretty insane pricing tiers.
Additionally, the ticketing solution seems like an afterthought.
Antwoord van Intercom
Hi Jacob,
Bobby here, I lead the support team at Intercom. I'm sorry to hear this. We did major relaunches on both our Ticket product and on pricing last year - we hear you and know how important they are to Support leaders.
I'd love your views on where you feel we're still falling short. If you're open to chatting you can email me at [email protected]
Thank you!
- Sector: Managementconsulting
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
My pleasant experience with Intercom
Beoordeeld op 11-10-2024
Intercom has completely changed how we interact with our customers. The live chat feature is a...
Intercom has completely changed how we interact with our customers. The live chat feature is a game-changer, and the automated bots save us so much time by handling common questions and qualifying leads. The ability to segment and personalize messages based on user behavior has made our marketing much more effective.
It took a bit to set up, but once running, it’s incredibly efficient. The knowledge base has also reduced our support workload. While it’s not the cheapest option, the value it adds to customer engagement and sales conversions makes it worth the investment.
Pluspunten
What I like most about Intercom is its ability to combine multiple customer service, marketing and sales tools into one platform, making direct and efficient communication with users easier. Especially the Intelligent Live Chat.
Minpunten
Intercom is great for mid-sized and larger businesses, but its approach and pricing structure aren't as well suited to startups or small businesses that don't have a dedicated support or sales team.
It's also too complex for businesses with simpler needs.
It's priced per user or per interaction, so as your customer base grows, so do the costs very significantly.
- Sector: Computersoftware
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 1.0 /10
Fairly unreliable tool
Beoordeeld op 12-10-2023
When it works it is great, but the support team often avoids helping with issues and isn't...
When it works it is great, but the support team often avoids helping with issues and isn't available during a major outage.
Pluspunten
It has great features, when they are working correctly.
Minpunten
There is no live support. During major outages, which are far from uncommon, it is impossible to reach anyone. Their support is only available via chat, with 1-5 business day response times. Since the support team uses the same chat platform they offer to customers, it isn't possible to reach someone during a major outage. The support is very low quality during emergency situations, so it is not a dependable tool for teams offering live customer support.
Antwoord van Intercom
Bobby here from the customer support leadership team. Overall, sorry to see this and happy to chat more if you want — send me a message by email or LinkedIn DM!
I also wanted to follow up on your feedback regarding our processes.
We use Statuspage to communicate with customers during an incident or outage. We post as soon as we begin troubleshooting, share updates along the way, and communicate when it's resolved and what happened. You can also message us on Twitter during an incident, or send us an email.
Intercom promises a 99.8% availability. We have never missed this, and on average exceed this target so outages are very rare thankfully.
The CS team aims to respond within a few hours to 1 business day. Very soon we'll be even faster, and we'll continue to give human support to everybody.
Bobby
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 11-50 werknemers
- Wekelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Fantastic Product For Managing Your Support Chats
Beoordeeld op 25-10-2024
In my experience, Intercom has been great to work with. They have released some new features that...
In my experience, Intercom has been great to work with. They have released some new features that are part of our general subscription which is always a bonus.
Pluspunten
Managing and completing Support chats within Intercom is great. It is very easy to track which chats are needing urgent attention and once you have completed a chat, it is easy to snooze them until your preferred time. We have just started using the AI function which seems to be working well so far.
Minpunten
Occasionally, if you have lots of chats, it can be confusing to see which Support rep is working on a chat and which are free to be able to be worked on.
- Sector: Bankwezen
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Intercom makes you feel at home.
Beoordeeld op 26-9-2024
I remember the first time I started working with Intercom. It has been an absolute pleasure working...
I remember the first time I started working with Intercom. It has been an absolute pleasure working with this software and they sure have a lot of positives. Working with their interface feels similar to working from home.
Pluspunten
Intercom feels like a cozy space that often gives the sensation of an intimate space, while allowing a professional and efficient workspace. One can create several different inboxes that can optimise the work and offers good automation
Minpunten
Intercom doesn't offer as many integration options and some of their competitors. Because of that, one has to navigate through several tabs or pages. It doesn't sound bad, but when you spend 40 hours doing this, you can definitely see that one could save time (and money) with better integration options.
Intercom - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over Intercom.V. Welke prijsmodellen heeft Intercom te bieden?
Intercom kent de volgende prijsmodellen:
- Vanaf: US$ 39,00/maand
- Prijsmodel: Abonnement
- Gratis proef: Beschikbaar
V. Wat zijn de typische gebruikers van Intercom?
Intercom heeft de volgende typische klanten:
Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
V. Welke talen worden door Intercom ondersteund?
Intercom ondersteunt de volgende talen:
Arabisch, Chinees, Chinees, Deens, Duits, Engels, Fins, Frans, Hebreeuws, Hongaars, Indonesisch, Italiaans, Japans, Koreaans, Nederlands, Noors, Portugees, Russisch, Spaans, Tsjechisch, Turks, Zweeds
V. Biedt Intercom ondersteuning voor mobiele apparaten?
Intercom ondersteunt de volgende apparaten:
Android (mobiel), iPhone (mobiel), iPad (mobiel)
V. Met welke andere apps kan Intercom worden geïntegreerd?
Intercom kan worden geïntegreerd met de volgende toepassingen:
Aircall, AskNicely, ChargeDesk, DataHero, Driftrock, Droplr, Front, Geckoboard, GitHub, Grow, Landingi, LeadsBridge, Mailchimp, Marketo Engage, Meta for Business, Microsoft Teams, Mixpanel, Operations Hub, Privy, Salesforce Sales Cloud, SatisMeter, Segment, Shopify, Slack, Stamplay, Statuspage, Stripe, Survicate, Toky, Tray.io, Trello, Twitter/X, Wistia, Woopra, WordPress, Zapier, Zendesk Suite, Zight (formerly CloudApp)
V. Welke mate van ondersteuning heeft Intercom te bieden?
Intercom biedt de volgende ondersteuningsopties:
E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Chatten
Gerelateerde categorieën
Bekijk alle softwarecategorieën die gevonden zijn voor Intercom.
- Marketing automation software
- Customer support software
- Customer engagement software
- Customer communication management software
- Knowledge Base Software
- Conversationele marketing software
- Klantenservice software
- Email marketing software
- Live chat software
- Lead generation software
- SMS-marketing software
- CRM-software voor makelaars
- Customer experience software
- Helpdesk software
- Customer satisfaction software
- Chatbot software
