Over Intercom

Intercom is een platform voor klantcommunicatie met een reeks geïntegreerde producten voor elk team, inclusief verkoop, marketing, producten en ondersteuning. De producten ondersteunen gerichte communicatie met klanten op je website, in je web- en mobiele apps en via e-mail.

Dit in tegenstelling tot de oude manier waarbij een bedrijf een wirwar van eindpuntoplossingen gebruikt, zoals marketing automation of helpdeskproducten, en elk team in een silo functioneert. Dit maakt het moeilijk voor teams om samen te werken en op elkaar afgestemd te zijn, wat leidt tot een onsamenhangende en zeer onpersoonlijke ervaring voor de klant.

De meest succesvolle bedrijven ter wereld, zoals Atlassian, Shopify en New Relic, gebruiken Intercom om groei te stimuleren via chat, bots en gepersonaliseerde klantcommunicatie.

Prijzen vanaf:

US$ 38,00/maand

  • Gratis versie
  • Gratis proef
  • Abonnement

Top 5 alternatieven voor Intercom

Apparaten

Bedrijfsgrootte

K M G

Markten

Australië, Canada, Duitsland, Verenigd Koninkrijk, Verenigde Staten

Ondersteunde talen

Arabisch, Chinees, Chinees (traditioneel), Deens, Duits, Engels, Fins, Frans, Hebreeuws, Hongaars, Indonesisch, Italiaans, Japans, Koreaans, Nederlands, Noors, Portugees, Russisch, Spaans, Tsjechisch, Turks, Zweeds

Prijzen vanaf:

US$ 38,00/maand

  • Gratis versie
  • Gratis proef
  • Abonnement

Top 5 alternatieven voor Intercom

Afbeeldingen

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Functies

Totaal aantal functies van Intercom: 96

  • @mentions
  • A/B-tests
  • AI/machine learning
  • API
  • Aanpasbare CTA's
  • Aanpasbare branding
  • Aanpasbare velden
  • Abonneebeheer
  • Activiteiten volgen
  • Afsprakenbeheer
  • Analyse van klantenservices
  • Autoresponders
  • Beheer van e-mailcampagnes
  • Beheer van klantervaringen
  • Beheer van supporttickets
  • Bestanden delen
  • CAN SPAM-compliance
  • CRM
  • Campagnebeheer
  • Chatbot
  • Chatten/messaging
  • Codevrije ontwikkeling
  • Communicatie via meerdere kanalen
  • Communicatiebeheer
  • Consumentgericht chatten in realtime
  • Contactenbeheer
  • Contactendatabase
  • Contextafhankelijke richtlijnen
  • Door gebeurtenissen geactiveerde acties
  • Drip -campagnes
  • Dynamische inhoud
  • E-mailbeheer
  • E-mailmarketing
  • Engagement tracking
  • Enquêtes en feedback
  • Geautomatiseerde antwoorden
  • Geautomatiseerde routing
  • Gegevens importeren en exporteren
  • Geotargeting
  • Gestandaardiseerde antwoorden
  • Helpdeskbeheer
  • Inboxbeheer
  • Integratie van leaddatabase
  • Integratie van sociale media
  • Integraties van derden
  • Interactie bijhouden
  • Kennisbankbeheer
  • Klantendatabase
  • Klantenondersteuning
  • Klantenonderzoeken
  • Klantensegmenten
  • Klantgeschiedenis
  • Lead nurturing
  • Leadkwalificatie
  • Leads vastleggen
  • Leadsegmentering
  • Lijstbeheer
  • Live chatten
  • Markeren
  • Marketing via meerdere kanalen
  • Mobiele toegang
  • Op rollen gebaseerde toestemmingen
  • Optimalisatie van conversiepercentages
  • Overdrachten en routering
  • Prestatiemeetwaarden
  • Proactief chatten
  • Proces- en workflowautomatisering
  • Query-suggesties
  • ROI-tracking
  • Rapportage en analyse
  • Realtime meldingen
  • Samenwerkingstools
  • Scherm delen
  • Segmentering
  • Sentimentanalyse
  • Sjabloonbeheer
  • Spamblokkering
  • Taaldetectie
  • Toegangsopties/machtigingen
  • Tools voor exploratie
  • Transcripten/chatgeschiedenis
  • Verificatie/validatie van leads
  • Verwerking van natuurlijke taal (NLP)
  • Virtuele assistent
  • Voor meerdere talen
  • Voor mobiel geoptimaliseerde e-mails
  • Voor verkoop/marketing
  • Vooraf geconfigureerde bot
  • WYSIWYG-editor
  • Waarschuwingen / Escalatie
  • Wachtrijbeheer
  • Website-integratie
  • Websitebezoekers bijhouden
  • Workflowbeheer
  • Zelfserviceportal
  • Zoeken/filteren

Alternatieven

Zendesk

4,4
#1 alternatief voor Intercom
Zendesk is een cloudgebaseerde oplossing voor klantenservicesoftware die wordt vertrouwd door meer dan 40.000 organisati...

Drift

4,5
#2 alternatief voor Intercom
Drift is een cloudgebaseerde livechat-oplossing voor verkoop- en marketingteams en bevat ook een door AI aangedreven...

Help Scout

4,7
#3 alternatief voor Intercom
Help Scout is klantenservice- en helpdesksoftware voor bedrijven van elke omvang. Gebruikers kunnen naadloos samenwerken...

Crisp

4,5
#4 alternatief voor Intercom
Crisp is een alles-in-één multi-channel klantenplatform voor interactie met klanten via Live Chat, e-mail, messenger,...

Reviews

Totaalscore

4,5 /5
(829)
Prijs-kwaliteitverhouding
4,0/5
Functies
4,3/5
Gebruiksgemak
4,4/5
Klantenondersteuning
4,3/5

Heb je Intercom al?

Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.

Schrijf een review!
5 van 829 reviews worden weergegeven
Brendon M.
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Highly recommended if you are looking for a tool that you can integrate with other sales and...

Beoordeeld op 7-6-2022

Pluspunten

Highly recommended for systems and tools integration. If you use other platforms that need lead and sales generation, this might be the one you are looking for.

Minpunten

A little pricy compared to other solutions.

Graziela S.
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 501-1.000 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Great tool with some improvements needed, but a great ally for support and sales

Beoordeeld op 3-6-2022

INtercom is very nice, their support, account managers super efficient.
At the same time it has...

INtercom is very nice, their support, account managers super efficient.
At the same time it has points for improvement from what I've seen from competitors I still prefer the package offered by Intercom

Pluspunten

- Chatbots in code
- User-friendly when it comes to aesthetics
- Fast and efficient support
- It has a learning track which makes it easy for new developers

Minpunten

- Data analysis within the platform is quite poor, which brings the need to cross-check with other tools
- Exporting data results in lack of standardization
- Lack of governance to access team settings like macros, for example

Overwogen alternatieven

Zendesk

Redenen om over te stappen op Intercom

I was not in the decision making, I arrived at the company and Intercom was already a hired tool
Susanna N.
Totaalscore
  • Sector: Ziekenhuis- en gezondheidszorgbranche
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Unreponsive and caused a severe service disruption

Beoordeeld op 2-12-2020

When COVID hit, we were evaluating our software solutions and inquired about switching from an...

When COVID hit, we were evaluating our software solutions and inquired about switching from an annual contract to month-to-month. We asked what the changes to our pricing and feature suite would be if we moved forward with that change. We didn't get a response. Instead I received an automated email from their [SENSITIVE CONTENT HIDDEN] that our contract was cancelled effective [SENSITIVE CONTENT HIDDEN]. We reached out and for several days, did not get a response. On September 17th, our service was completely halted in the middle of the workday. Our team was unable to respond to any customer tickets for the remainder of the day. When we finally did get a hold of someone, they told us they were switching us to month to month, just as we had asked. We were told that was a completely different business platform and required a transition. None of this was communicated to us prior to the (entirely preventable) service outage, and again, we were just inquiring about the options should we choose to switch. We lost our settings as well as a previously agreed upon pricing discount built into our contract when they made this change.

A manager was brought onto the phone and we were told they would get back to us with a concession because of the severe service disruption. We were never contacted again, until today when I was sent an email stating that they will not offer any concessions and they are sad to see us go, but that my Relationship Manager [SENSITIVE CONTENT HIDDEN], will no longer be available to me starting next week.

Pluspunten

When we were first started using them, they were flexible, had great customer service, and seemed genuinely invested in helping us succeed.

Minpunten

Their customer service has been incredible poor. They caused a completely preventable service disruption that caused several hours of outage for our team, and have been difficult to get in touch with.

Antwoord van Intercom

Hi Susanna,

I'm sorry to hear about your experience with Intercom - this is certainly not how we want our customers to feel.

I've taken a look through your account and can see there's an opportunity for us to more clearly communicate the necessary steps when changing billing models so you don't miss any steps. This is something that we're working on at the moment so I assure that your feedback will not go unheard. We never want an Intercom user to loose access to our tools as we recognize businesses rely on our services.

Our Relationship Managers work exclusively with customers on annual contracts so as you will be moving to a monthly model you will no longer have access to that team, however you will still have access to to our support team via the messenger. I do want to recognize that response times in previous months have not been where we'd like but we've made changes and are back on track now.

Thanks again for this post,
Kate (Intercom - Customer Engagement)

Geverifieerde reviewer
Totaalscore
  • Sector: Telecommunicatie
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 6.0 /10

Good product let down by atrocious customer support and shady pricing practices

Beoordeeld op 8-3-2022

We've been with Intercom for a number of years and unfortunately the customer service in the last...

We've been with Intercom for a number of years and unfortunately the customer service in the last 18 months has been atrocious. It's not possible to call anybody... everything is done via chat, which would be fine if they responded in a timely fashion but often it takes weeks to respond and often they'll just go radio silent. The irony.

Whilst the product is very good, it will get VERY expensive VERY quickly once you start using the whole suite of products. Their constant changing of product names and pricing options is annoying to say the least, particularly when you come to use a feature that was previously within your package only to find it's been moved into a more expensive package and you need to upgrade to use it.

Oh, and then there's the annual auto-renew buried in the small print so if you decide to move away from Intercom which we have just decided to do, you'll probably be tied in for longer than you expect.

Pluspunten

The software to be fair is the best integrated product out there if you need live chat, knowledgebases, chatbots, outbound marketing etc., all in the same package. The range of features is VERY comprehensive.

Outbound campaigns are really nice as is the knowledgebase.

Minpunten

Notifications for incoming chats are poor. If your support team are doing tasks other than sitting on Intercom all day it's easy to miss incoming chats.

The AI bots are more miss than hit in my experience when it comes to suggesting solutions and some of the bot responses are simply bewildering.

Katarzyna W.
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Intercome is up to something, but it's not there yet

Beoordeeld op 24-5-2022

In your everyday job, when you simply respond to incoming chats - Intercome is amazing. Once you...

In your everyday job, when you simply respond to incoming chats - Intercome is amazing. Once you want to do anything beyond that, it gets complicated, but not impossible. Also, their support is not really responsive, but you eventually get an answer from them.

Pluspunten

The live chat! It's working perfectly, it's easy to set up, and easy to use by both the customer and the support agent - one of the best options on the market for me.

Minpunten

Everything besides the live chat - the knowledge base management has so little features and possibilities it hurt my soul everytime I needed to write an article :( Also, sending or receiving email is also quite a mess, it needs a little bit more work from Intercome.

Overwogen alternatieven

Zendesk

Overgestapt van

Help Scout
5 van 829 worden weergegeven Lees alle reviews

Intercom - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over Intercom.

Intercom kent de volgende prijsmodellen:

  • Vanaf: US$ 38,00/maand
  • Prijsmodel: Abonnement
  • Gratis proef: Beschikbaar

Intercom heeft de volgende typische klanten:

Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

Intercom ondersteunt de volgende talen:

Arabisch, Chinees, Chinees (traditioneel), Deens, Duits, Engels, Fins, Frans, Hebreeuws, Hongaars, Indonesisch, Italiaans, Japans, Koreaans, Nederlands, Noors, Portugees, Russisch, Spaans, Tsjechisch, Turks, Zweeds

Intercom ondersteunt de volgende apparaten:

Android (mobiel), iPhone (mobiel), iPad (mobiel)

Intercom kan worden geïntegreerd met de volgende toepassingen:

Aircall, AskNicely, Automate.io, ChargeDesk, CloudApp, DataHero, Driftrock, Droplr, Front, Geckoboard, GitHub, Grow, HipChat, Landingi, LeadsBridge, Mailchimp, Marketo Engage, Meta for Business, Microsoft Teams, Mixpanel, Notion, Operations Hub, Privy, Salesforce Sales Cloud, SatisMeter, Segment, Shopify, Slack, Stamplay, Statuspage, Stripe, Survicate, Toky, Tray.io, Trello, Twitter, Wistia, Woopra, WordPress, Zapier, Zendesk

Intercom biedt de volgende ondersteuningsopties:

E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Chatten

Gerelateerde categorieën

Bekijk alle softwarecategorieën die gevonden zijn voor Intercom.