--- description: Gedetailleerde beoordelingen over Freshservice: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk Freshservice met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshservice reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [MSP-software (Managed service provider)](/directory/645/managed-service-providers-msp/software) > [Freshservice](/software/91351/freshservice) # Freshservice Canonical: https://www.getapp.nl/software/91351/freshservice Pagina: 1 / 29\ Volgende: [Volgende pagina](https://www.getapp.nl/software/91351/freshservice?page=2) > Freshservice is een online ITIL-service desk met capaciteiten voor ticketing en middelenbeheer en tools voor het beheer van incidenten, problemen, wijzigingen, releases en kennisbeheer. > > Oordeel: score van **4.5/5** door 689 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.5/5** | 689 Reviews | | Gebruiksgemak | 4.6/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.6/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.4/5 | Gebaseerd op alle reviews | | Functies | 4.3/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Freshworks - **Locatie**: San Mateo, VS - **Opgericht**: 2011 ## Commerciële context - **Beginprijs**: € 15,00 - **Prijsmodel**: (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Chinees, Chinees, Duits, Engels, Frans, Italiaans, Japans, Nederlands, Pools, Portugees, Russisch, Spaans, Thai, Turks, Vietnamees, Zweeds - **Beschikbare landen**: Australië, Bahrein, België, Brazilië, Brunei, Cambodja, Canada, Chili, China, Colombia, Costa Rica, Denemarken, Duitsland, Ecuador, Filipijnen, Finland, Frankrijk, Griekenland, Hongkong SAR van China, IJsland en 41 meer ## Functies - AI Copilot - AI Summarization - API - Aannemen van personeel - Aanpasbare branding - Aanpasbare formulieren - Aanpasbare rapporten - Aanpasbare sjablonen - Aanpasbare velden - Aanstellen (van personeel) - Aanvraagtoewijzing - Active Directory-integratie (AD) - Activiteiten volgen - Activiteitendashboard - Alerts/Escalation - Analytics - Asset Lifecycle Management - Assetdetectie - Assets volgen - Auditbeheer ## Integraties (54 in totaal) - Amazon Redshift - Azure DevOps Server - BambooHR - Box - ClickUp - Copper - Docusign - Dropbox Business - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 - Google Calendar ... en 39 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [MSP-software (Managed service provider)](https://www.getapp.nl/directory/645/managed-service-providers-msp/software) ## Gerelateerde categorieën - [Knowledge management tools](https://www.getapp.nl/directory/257/knowledge-management/software) - [Helpdesk software](https://www.getapp.nl/directory/287/help-desk-ticketing/software) - [ITSM-software](https://www.getapp.nl/directory/292/it-service-management-itsm/software) - [IT-asset management software](https://www.getapp.nl/directory/325/it-asset-management/software) - [ICT-beheersoftware](https://www.getapp.nl/directory/771/it-management/software) ## Alternatieven 1. [Zendesk Suite](https://www.getapp.nl/software/9448/zendesk) — 4.4/5 (4076 reviews) 2. [Freshdesk](https://www.getapp.nl/software/10317/freshdesk) — 4.5/5 (3412 reviews) 3. [Milvus](https://www.getapp.nl/software/132287/milvus) — 4.8/5 (298 reviews) 4. [LiveAgent](https://www.getapp.nl/software/91301/liveagent) — 4.7/5 (1758 reviews) 5. [JIRA Service Management](https://www.getapp.nl/software/91811/jira-service-management) — 4.5/5 (764 reviews) ## Reviews ### "Freshservice" — 4.0/5 > **Nathan** | *2 oktober 2025* | Ziekenhuis- en gezondheidszorgbranche | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: I liked to layout of the ticketing system and how easy it is to go back and look at previous tickets, I also like the Reporting and tracking so i can keep on top of the work that my staff to. There is also a lot of integration into freshservice > > **Minpunten**: Maybe the filters but they aren't too bad once you get used to them, my staff often will have filters set to open, their tickets and unassigned so if i have a staff member away no one will look at their tickets unless i flag it with then, but again this is more of a user issue than software ----- ### "Great off the shelf for small businesses" — 4.0/5 > **Bruno** | *16 maart 2026* | Horeca | Aanbevelingsscore: 5.0/10 > > **Pluspunten**: It is quick to set up which when having a small team and limited resources comes in really handy. It does have some level of customization which is nice. > > **Minpunten**: I am unable to get a support person when having a question or needing help configuring. Sometimes the knowledge base / FAQ is not enough. > > Overall a good product. not sure how it will handle multiple groups and departments. How to segregate categories, etc based on groups. ----- ### "Freshservice has made managing IT requests a breeze. Highly recommended\!" — 3.0/5 > **Laura** | *20 september 2024* | Computersoftware | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: The user-friendly interface and automation features have saved me time and effort. > > **Minpunten**: I wish the reporting and analytics capabilities were more robust. Some additional customization options would be helpful too. ----- ### "Freshservice is worth a look into" — 4.0/5 > **Josh** | *15 januari 2026* | Restaurants | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: The ease of use. Was super easy to get set up and the support is excellent. We have loved the asset management system being able to tie it to tickets a purchase orders, that's been a big help when accounting asks where assets went. It has also streamlined our onboarding process. > > **Minpunten**: There are some minor ui issues, and running reports can be a hassle to get the data you are looking for. > > Over all for the price its at it is worth looking into and doing a demo. I have been very impressed with new feature rollouts as well. ----- ### "Good support tool for handling day-to-day IT and network issues" — 5.0/5 > **Shubham** | *4 april 2026* | Informatietechnologie en -diensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: What I like is how it keeps everything in one place when handling issues. For network-related tickets, having proper details and history helps a lot during troubleshooting. It’s easy to check updates, assign tasks, and follow up without confusion. The system also helps reduce back-and-forth communication between teams. > > **Minpunten**: Sometimes it takes time to adjust things based on how we actually work, especially when customizing workflows. Also, while handling multiple tickets together, it can feel a bit slow. Reporting is there, but getting exactly what we need requires some effort. > > In day-to-day work, it has been helpful in managing requests and keeping track of ongoing issues. It gives better visibility compared to manual tracking or emails. From a network support side, it helps in maintaining proper records and makes coordination easier when multiple teams are involved. Once everything is set, it runs smoothly. ----- Pagina: 1 / 29\ Volgende: [Volgende pagina](https://www.getapp.nl/software/91351/freshservice?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/91351/freshservice) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens