--- description: Gedetailleerde beoordelingen over Freshservice: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk Freshservice met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshservice reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Helpdesk software](/directory/287/help-desk-ticketing/software) > [Freshservice](/software/91351/freshservice) # Freshservice Canonical: https://www.getapp.nl/software/91351/freshservice Pagina: 1 / 33\ Volgende: [Volgende pagina](https://www.getapp.nl/software/91351/freshservice?page=2) > Freshservice is een online ITIL-service desk met capaciteiten voor ticketing en middelenbeheer en tools voor het beheer van incidenten, problemen, wijzigingen, releases en kennisbeheer. > > Oordeel: score van **4.5/5** door 805 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.5/5** | 805 Reviews | | Gebruiksgemak | 4.6/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.5/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.4/5 | Gebaseerd op alle reviews | | Functies | 4.3/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Freshworks - **Locatie**: San Mateo, VS - **Opgericht**: 2011 ## Commerciële context - **Beginprijs**: € 15,00 - **Prijsmodel**: (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web - **Ondersteunde talen**: Catalaans, Chinees, Chinees, Deens, Duits, Engels, Estisch, Fins, Frans, Hongaars, Indonesisch, Italiaans, Japans, Koreaans, Nederlands, Noors, Pools, Portugees, Russisch, Sloveens, Slowaaks, Spaans, Thai, Tsjechisch, Turks, Vietnamees, Zweeds - **Beschikbare landen**: Australië, Bahrein, België, Brazilië, Brunei, Cambodja, Canada, Chili, China, Colombia, Costa Rica, Denemarken, Duitsland, Ecuador, Filipijnen, Finland, Frankrijk, Griekenland, Hongkong SAR van China, IJsland en 41 meer ## Functies - AI Copilot - AI Summarization - API - Aannemen van personeel - Aanpasbare branding - Aanpasbare formulieren - Aanpasbare rapporten - Aanpasbare sjablonen - Aanpasbare velden - Aanstellen (van personeel) - Aanvraagtoewijzing - Active Directory-integratie (AD) - Activiteiten volgen - Activiteitendashboard - Alerts/Escalation - Analytics - Asset Lifecycle Management - Assetdetectie - Assets volgen - Auditbeheer ## Integraties (68 in totaal) - ADP Workforce Now - AWS Lambda - Adobe Acrobat Sign API - Amazon Redshift - Azure DevOps Server - BambooHR - BigQuery - Box - ClickUp - Copper - Docusign - Dropbox - Dynamics 365 - FreshBooks - Freshchat ... en 53 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Helpdesk software](https://www.getapp.nl/directory/287/help-desk-ticketing/software) ## Gerelateerde categorieën - [Knowledge management tools](https://www.getapp.nl/directory/257/knowledge-management/software) - [Helpdesk software](https://www.getapp.nl/directory/287/help-desk-ticketing/software) - [ITSM-software](https://www.getapp.nl/directory/292/it-service-management-itsm/software) - [IT-asset management software](https://www.getapp.nl/directory/325/it-asset-management/software) - [ICT-beheersoftware](https://www.getapp.nl/directory/771/it-management/software) ## Alternatieven 1. [Zendesk Suite](https://www.getapp.nl/software/9448/zendesk) — 4.4/5 (4094 reviews) 2. [Milvus](https://www.getapp.nl/software/132287/milvus) — 4.8/5 (298 reviews) 3. [LiveAgent](https://www.getapp.nl/software/91301/liveagent) — 4.7/5 (1789 reviews) 4. [JIRA Service Management](https://www.getapp.nl/software/91811/jira-service-management) — 4.5/5 (779 reviews) 5. [Zoho Desk](https://www.getapp.nl/software/10036/zoho-desk) — 4.5/5 (2216 reviews) ## Reviews ### "Great IT Ticketing System" — 5.0/5 > **James** | *10 juli 2026* | Hoger onderwijs | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: With this platform, there's a clean interface, you can efficiently manage tickets, customize fields, automate ticket properties, integrate with Slack, and more. > > **Minpunten**: It would be nice to have a few more features. For examples: - the ability to edit ticket work type on the list view - have a list view of both tickets assigned to me and tickets I'm watching - set colors of tickets based on field properties > > We use Freshservice for ticket management, change management, knowledge base, and more. Most of all, it has been a very helpful tool for our IT team to manage incidents, feature requests, and projects. ----- ### "Freshservice is now boosting its AI features for ITSM" — 4.0/5 > **Lex** | *15 mei 2026* | Logistiek en toeleveringsketen | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: 1. ease of use, and its ready-to-use functionalities 2. they have seamless updates every month with no disruption or downtime 3. their self-service portal is now AI-generated response enabled > > **Minpunten**: 1. no access to back-end tables 2. if the functionality is not available, there is no way for customization. you have to wait for a feature enhancement > > Last year, I have rated Freshservice with below expectation ratings due to restricted platform customization. However, this year the platform made significant improvements and their enhancements sky-rocketed our agent and user experience. ----- ### "Thought out layout but too expensive" — 3.0/5 > **Jaylen** | *20 februari 2025* | Detailhandel | Aanbevelingsscore: 0.0/10 > > **Pluspunten**: Our business enjoyed the organization of the setup and how easy it was to find everything we needed. We used the Purchase Order system the most. > > **Minpunten**: The one thing that turned us away was its priceThe main reason we decided not to continue using their service was the price. As a small business, the cost they were asking for was higher than we could fit into our budget, especially for purchase orders. Once the trial period ended, we stopped using their service.. As a small business, they were asking for a price higher than we could add to the budget to use it, mainly for purchase orders. As soon as the trial ended, we no longer used them. > > It was significant other than the overall price. It made us completely take it off of the possible software uses for us. ----- ### "Bridges HR and IT Requests Smoothly" — 5.0/5 > **Mamta** | *20 juli 2026* | Informatietechnologie en -diensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Even though I'm on the HR side, most of what I raise through this tool is IT-related - new employee ID creation, password resets, enabling or disabling accounts when someone joins or exits, that kind of thing. Ticket management makes this whole process so much smoother. I raise a request for a new joiner's ID and access, and I can actually track it instead of following up over email and hoping someone responds. Same with offboarding - disabling an account used to involve three different people; now it's just one ticket and I know exactly where it stands. > > **Minpunten**: Customization is where I'd want more flexibility. A lot of our HR-to-IT requests follow a similar pattern every time - same fields, same info needed for a new employee setup - but there's no easy way to template that out fully. I end up filling in a lot of the same details manually each time, which feels avoidable. > > It's made the coordination between HR and IT so much easier over the past year. Every time we onboard someone new, I raise a ticket for their ID, email, and system access, and I can see it move from "raised" to "in progress" to "done" without having to ping anyone directly. Same goes for exits - one request and account access gets handled cleanly. It's saved a lot of back-and-forth that used to eat up time during busy hiring periods. The lack of ready-made templates for repetitive requests is my only real complaint, but otherwise it's been a dependable part of how HR and IT work together now. ----- ### "My honest review for Fresh service" — 4.0/5 > **Marika** | *15 mei 2026* | Maritiem | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: One of the features I really love in Freshservice is the execution scenarios that can be manually configured to help automate tasks and make ticket handling much faster and more efficient. I also appreciate the new AI capabilities, especially the AI-generated email responses, which help improve response time, consistency, and overall productivity for Service Desk operations. > > **Minpunten**: One area I would like to see improved in Freshservice is the Knowledge Base functionality. It would be beneficial to have more category and classification options to better organize KB articles, especially for larger environments with multiple support groups and services. Additionally, adding more customization and formatting features would help make KB articles more visually appealing, engaging, and easier for end users to follow. > > My overall experience with Freshservice has been very positive, although there are still areas that could be improved. One enhancement that would be very helpful is more flexible and user-friendly reporting, especially for tracking updated or worked-on tickets. For example, having an easier way to generate reports showing all tickets an agent has touched within a weekly or monthly period would greatly improve operational visibility and performance tracking. Currently, this option seems limited or not easily accessible within Analytics. ----- Pagina: 1 / 33\ Volgende: [Volgende pagina](https://www.getapp.nl/software/91351/freshservice?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/91351/freshservice) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens