Over RazorSync

Met de buitendienstsoftware van RazorSync kunnen serviceprofessionals opdrachten inplannen en bijhouden, werknemers beheren, schattingen en offertes creëren, betalingen verwerken en klantgegevens bijwerken vanaf de werklocatie of op kantoor, zowel online als offline. Met RazorSync software voor buitendienstbeheer verminderen klanten hun verspilde tijd, verlagen ze de operationele kosten, verwerven ze opdrachten, verkorten ze hun factureringscycli en verbeteren ze de klanttevredenheid.

De betaalbare software van RazorSync is de eenvoudigste manier om je bedrijf te organiseren, zodat klanten hun klanten en veldwerkers kunnen beheren, werknemers kunnen inplannen en dispatchen, routes kunnen optimaliseren met Google Maps-integratie, en dubbele invoer en overtollig papierwerk kunnen elimineren via de integratie met Quickbooks. Met RazorSync is het eenvoudig om schattingen, offertes en facturen te creëren en mobiele betalingen te accepteren in het veld voor een efficiëntere factureringscyclus die papierwerk vermindert en je elke week uren tijd bespaart. RazorSync helpt de productiviteit en efficiëntie te verhogen en fouten te verminderen om de cashflow te verbeteren en papierwerk te elimineren.

RazorSync is populaire mobiele servicesoftware in de iTunes App Store en op Google Play. De buitendienstsoftware van RazorSync was de zilveren prijswinnaar in het 12e jaarlijkse Dealer Design Awards-programma in de categorie van diensten en software voor aannemers. RazorSync ontving ook de hoogste onderscheidingen tijdens de 11e jaarlijkse American Business Awards. RazorSync werd uit 3200 nominaties erkend voor optimaal gebruik in het veld, robuuste functionaliteit, voortdurende verbeteringen, uitzonderlijke klantenondersteuning en betaalbaarheid voor elke bedrijfsomvang.

Over RazorSync, LLC
RazorSync is een toonaangevende uitgever van software/apps voor de buitendienstsector met het hoofdkantoor in Minneapolis, Minnesota. De missie van dit bedrijf is om betaalbare oplossingen te bieden waarmee klanten hun productiviteit en winstgevendheid kunnen verhogen.

Apparaten

Bedrijfsgrootte

K M G

Markten

Verenigde Staten van Amerika, Canada, Australië

Ondersteunde talen

Engels

Afbeeldingen

iPhone Application
Signature Capture and Photos Update Customer Account
Work Order Detail with Tax
Parts
Filter Schedule View by Status
Color-Coded Techs and Jobs
Unassigned Service Requests
Search Customer Records
Update Customer Records to QuickBooks
Manage and Track Technicians
Nog 11 andere bekijken
RazorSync-video
Schermopname van RazorSync: iPhone Application Schermopname van RazorSync: Signature Capture and Photos Update Customer Account Schermopname van RazorSync: Work Order Detail with Tax Schermopname van RazorSync: Parts Schermopname van RazorSync: Filter Schedule View by Status Schermopname van RazorSync: Color-Coded Techs and Jobs Schermopname van RazorSync: Unassigned Service Requests Schermopname van RazorSync: Search Customer Records Schermopname van RazorSync: Update Customer Records to QuickBooks Schermopname van RazorSync: Manage and Track Technicians

Functies

Totaal aantal functies van RazorSync: 80

  • API
  • Aangepaste formulieren
  • Aangepaste velden
  • Aanpasbare branding
  • Aanpasbare rapportage
  • Aanpasbare sjablonen
  • Activiteiten volgen
  • Activiteitenbeheer
  • Activiteitendashboard
  • Administratieve rapportage
  • Arbeidsmanagement
  • Audittrail
  • Automatische back-up
  • Automatische meldingen
  • Beveiligd aanmelden
  • Beveiligde gegevensopslag
  • Bewaking
  • CRM-integratie
  • Contactendatabase
  • Contactgeschiedenis
  • Documenten opslaan
  • Drag & Drop-interface
  • E-mailsjablonen
  • E-mailwaarschuwingen
  • Elektronische betalingen
  • Elektronische handtekening vastleggen
  • Factureren
  • Factuurbeheer
  • Factuurverwerking
  • Formulierbeheer
  • GPS
  • Geautomatiseerde facturering
  • Gedeeltelijke betalingen
  • Gegevens importeren en exporteren
  • Geografische kaarten
  • Herinneringen
  • Instant Messaging
  • Integratie in de administratie
  • Integratie van creditcards
  • Integratie van derden
  • Kalenderbeheer
  • Kalendersynchronisatie met Google
  • Klantenaccounts
  • Klantendatabase
  • Klantenportal
  • Klantgeschiedenis
  • Microsoft Outlook-integratie
  • Mobiele integratie
  • Mobiele waarschuwingen
  • Multi-onderneming
  • Multilocatie
  • Offertebeheer
  • Offline toegang
  • Op regels gebaseerde workflow
  • PDF-conversie
  • Payroll-integratie
  • Personeelsbeheer
  • Productiekosten
  • Projectnotities
  • Rapportage en statistieken
  • Realtime analyse
  • Realtime gegevens
  • Realtime meldingen
  • Realtime rapportage
  • Retourbeheer
  • Roosters
  • Schattingen
  • Sms-intgratie
  • Taakplanning
  • Terugkerende facturering
  • Terugkerende taken
  • Toewijzing van resources
  • Vastleggen van mobiele ondertekening
  • Verkooprapportage
  • Verwerking van creditcards
  • Voorraad bijhouden
  • Voorraadbeheer
  • Werk bijhouden
  • Werkorderbeheer
  • Workflowbeheer

Alternatieven

ServiceTitan

4,5
#1 alternatief voor RazorSync
ServiceTitan is een cloudgebaseerde oplossing voor buitendienstbeheer die is ontworpen voor thuisdienstbedrijven in de...

Service Fusion

4,5
#2 alternatief voor RazorSync
Service Fusion is cloudgebaseerde software voor buitendienstbeheer die kantoormedewerkers, technici en klanten helpt te...

Loc8

3,7
#3 alternatief voor RazorSync
Loc8 is een platform voor opdrachtenbeheer voor kleine bedrijven. Je kunt via gratis en betaalde versies eenvoudig aan...

ServiceWorks

4,4
#4 alternatief voor RazorSync
ServiceWorks is a cloud-based field operations management solution which provides tools for scheduling, dispatch,...

Reviews

Totaalscore

4,4 /5
(441)
Prijs-kwaliteitverhouding
4,4/5
Functies
4,1/5
Gebruiksgemak
4,2/5
Klantenondersteuning
4,5/5

Heb je RazorSync al?

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Schrijf een review!
5 van 441 worden weergegeven
Will M.
Totaalscore
  • Sector: Consumentendiensten
  • Bedrijfsgrootte: 11-50 werknemers
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning

Best Bang for Buck!

Beoordeeld op 11-6-2016

I run an energy auditing / inspection firm and I have tried dozens of other apps to help automate...

I run an energy auditing / inspection firm and I have tried dozens of other apps to help automate and track our workflow. We don't fit the standard mold of service companies since a majority of our business is new construction. We don't fit the mold of production companies since we are service based.

RazorSync is the only "of the shelf" solution that we could customize to fit our workflow. I have greater control and vision throughout our company now that everything is being tracked and measured through RazorSync.

Pluspunten

Customized statuses... Hands down our most important feature. We have several different types of inspections that have stages and steps that require both field users and office users to complete. Since we were able to customize the statuses to fit the stages of the project, I can see where everything is at a glance. I can color code the statuses by the responsible employee so that when glancing at the calendar, I know that I shouldn't see any bright yellow statuses that are over a week old... That tells me to go check on Kevin and see if he has a pulse. That type of tracking is INVALUABLE!!! I'm not waiting on reports or taking an employee's word that their tasks are completed.

All the other features are great but you can find the same features elsewhere (and pay a lot more).

Minpunten

Most of my cons are specific to the odd nature of our work. We routinely have different inspectors team up for a day and separate the next day and there is no way of assigning more than one employee to a task/work order. This leads to creating place holder events to indicate that the employee should look to another employee's schedule. It works... it's just a bit clunky.

UI- RazorSync does not appear nearly as polished as it's competitors. Because of the functionality, I feel that it's an acceptable trade off. The web browser view is the largest problem design wise. Again, we have as many users in the field as we do in the office so half of our company uses the web browser view. If you just run through the mobile app, you probably won't notice the awkwardness.

Pavel S.
Totaalscore
  • Sector: Recreatieve faciliteiten en diensten
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

What I would like have added or changed

Beoordeeld op 1-11-2019

I like it very much it suits our needs very well and I notice a steady improvement. So far the...

I like it very much it suits our needs very well and I notice a steady improvement. So far the customer service has been great every time a call. I believe over the last 3-4 years we had a technical issue only once when Amazon servers were down or something. Will keep on using it and recommending it to my peers.

Pluspunten

Custom service forms. I can create a standard form for pretty much any need. I like the automatic invoicing and Quickbooks integration, gps locator for field workers and time keeping is also great

Minpunten

I am not sure if it is a "con" but I wish after I import all invoices from Razorsync to Quickbooks, that the invoices already have the checkmarks for the allowed payment options, as now after I generate 50 invoices I need to open each one and checkmark the 2 payment options (bank transfer and CC). On the other hand that way I may catch a wrongly generated invoice.

Another thing I don't like is when I set the recurring services/ work orders and I add a service item when I set up the recurring service (i.e. the cost of the service and a service form to be filled by our employee), the next time I set any service for this client it will include the same forma nd the same service item - so I need to go in and delete those --- is there a way to add service forms and items in a recurring service without having those aper in every later job for the same client?

Antwoord van RazorSync

Thank you for the great review Pavel! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us.

Geverifieerde reviewer
Totaalscore
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 2.0 /10

A lot of potential, but falls short on some very basic requirements

Beoordeeld op 18-2-2017

In many respects we are like most service companies. We receive a request from a customer,...

In many respects we are like most service companies. We receive a request from a customer, allocate the time, material and resources required and do the job. Typically the customer sends us a purchase order via text, email, fax, or the phone call. We have tried various to do programs, spreadsheets, google calendars, geo fencing. RazorSync was a life saver. A solution that eliminated our reliance on many of the tools we were using before. The support was great, and the limitations were minor compared to the benefits. The ability to add default items to each invoice such as driving to site are amazing. The automatic billing from the time the tech clocks on site to complete another amazing feature. The technical support amazing again. Unfortunately that is the wow factor stops.

Pluspunten

Easy to use for the most part, but the training is definitely beneficial.
Technical support is second to none.

Minpunten

There is no field for a purchase order, in our days 99% of our customers use a purchase order.
Integration with quickbooks desktop is at best quirky, customers created in razorsync sync to quickbooks but not the other way around. That being said, quickbooks is definitely not the easiest product to integrate with, and their tech support is often sub-par. When a tech marks a job as completed an invoice is automatically generated, which is ok for a project only requiring one visit, but not for one where multiple techs or visits are required. There are some work arounds for that, but not easy to find.
When we used the sms to notify the customers that a work order was created and scheduled, most of the customers had no idea who it was coming from. The email send out looks more like an infomercial for razorsync with only a small portion of it displaying our company name and the pertinent information.
Attachments can be added to work orders, but not service requests. While this might not be a big deal, at times, it would make a lot more sense to add reference documents, copies of the customer's request or notes to the service request that are visible from every work order, instead of having to attach them to each work order thereafter.
The address field can not handle unit numbers at this time, and there were some issues with google verifying the address in some newer neighborhoods, and in order to fix them we have had to re-install the app.
At times we have some customers providing us with an address for the work to be done, their phone number and description of the work. The system forces you to enter a name in order to create a customer. More often than not, we just use an underscore. Perhaps there could be some default values in order to speed up the process. I do not need to know more than the customers first name and phone number.
The mobile apps are battery hogs on phones, so please make sure to have chargers on hand.

Duane T.
Totaalscore
  • Sector: Consumentendiensten
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

RazorSync is great for any sized business

Beoordeeld op 6-11-2019

Pluspunten

I like the flexibility that comes with Razorsync. I can make adjustments on the fly

Minpunten

Inventory management portion leaves a lot to be desired

Antwoord van RazorSync

Thank you Duane for this review! I am glad this has allowed you more flexibility. Please reach out if you ever have any questions!

Marc M.
Totaalscore
  • Sector: Bouw
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

very good program, with a few minor changes can be great!

Beoordeeld op 1-11-2019

Time-efficient , least paperwork more profit!

Time-efficient , least paperwork more profit!

Pluspunten

price, support, offline capabilities, relatively easy to use.

Minpunten

QB integration, communication with customers(ex. mail to only one person at a time), miss some intuitive options, no statement or finance charging option

Antwoord van RazorSync

Thank you Marc for this review! I'm so glad we've been able to assist!! Please reach out if you have any questions, our team is always happy to help!!!

5 van 441 worden weergegeven Lees alle reviews

RazorSync - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over RazorSync.

RazorSync kent de volgende prijsmodellen:

  • Vanaf: US$ 40,00/maand
  • Prijsmodel: Abonnement
  • Gratis proef: Beschikbaar

We hebben geen informatie over functies van RazorSync

RazorSync heeft de volgende typische klanten:

Klein bedrijf, Grote ondernemingen, Middelgroot bedrijf

RazorSync ondersteunt de volgende talen:

Engels

RazorSync ondersteunt de volgende apparaten:

Android, iPhone, iPad

RazorSync kan worden geïntegreerd met de volgende toepassingen:

Google Calendar, Google Maps, Microsoft Outlook, PayPal, QuickBooks Online, QuickBooks Online, QuickBooks Online Advanced

RazorSync biedt de volgende ondersteuningsopties:

Veelgestelde vragen, Online ondersteuning, Telefonische ondersteuning, Video-instructies, Kennisbank

Gerelateerde categorieën

Bekijk alle softwarecategorieën die gevonden zijn voor RazorSync.