Post Affiliate Pro

Pluspunten

The ability to have dynamic affiliate links generated on the fly via their email address. For example, I don't need to manually create affiliate or customer accounts to have them send traffic and be credited. I can simply append the end of my URL with their email or a unique identifier and it generates their affiliate account which I can approve or disapprove into a specific commission group (or no commission group for customer bonuses).

Minpunten

The purchase pixel wasn't hard to implement but it took slightly longer as I didn't know PHP very well.

Pluspunten

I absolutely love the support that comes with this system! Every time I have a question, the amazing guys at Post Affiliate Pro get back to me within minutes with an answer or more questions to clarify what I'm looking for. They don't just settle for canned answers - they really want to understand our needs and to help us implement the best solution. The system they've put together is comprehensive and allows us to do a ton of customization.

Minpunten

Sometimes it's hard to understand the online instructions, but it's so easy to just message support that it hasn't been that much of an issue for us.

Pluspunten

Tracking is much more accurate than other platforms. The pricing is good; it blows my mind that competitors try to charge hundreds or thousands of dollars for similar services. Installation on our multi-subdomain site was quick and easy. Plenty of customization options if you're willing to spend the time.

Minpunten

UX is clunky and outdated, but it works. Customization of most things is possible but time-consuming. The plugin architecture doesn't make sense to me - as opposed to most sites where you just enable a feature you need to actually "install" them first with this. Tracking high volume events like clicks or free signups crowds their filter views and the data isn't displayed well (but you can export it easily).

Pluspunten

It allows the admin to see activity. It's easy for an affiliate to sign up.

Minpunten

1. Many of our affiliates are unhappy because it tracks some of their sales but not all of them.
2. when they have an issue, they have no way of reaching someone for a quick answer. Therefore, we have to stop our busy day, get the concern from the affiliate, then try and communicate it properly to you all, then get your answer and try and communicate it to the unhappy affiliate and then if that answer is not sufficient, we start the whole middleman process all over again and end the end everyone get's frustrated. When a simple solution would be to allow the affiliate a place to reach you directly so that time is not wasting through a middle man (admin) and the issue can be explained and resolved quickly and correctly thereby improving quality for the affilate and less back and forth emails and chat for your resolution team.

Pluspunten

At Post Affiliate Pro we appreciated the availability and professionalism of the team during the trial phase, during the set up, and what not least, especially during use.

The team is always available 24/7 and sometimes, in the middle of the night (Italian time), we have managed to solve even complex problems thanks to their technical support.

The great versatility and the amount of features available allow you to take advantage of their software even for things they have not foreseen, this is extraordinary.

Minpunten

We didn't have any problems or things that we didn't like. If we find it later we will update the review.