LiveAgent
Over LiveAgent
De helpdesk van LiveAgent is de ultieme oplossing voor het leveren van uitstekende klantenservice. Met behulp van meer dan 175 ondersteuningsfuncties kun je elk kanaal van mogelijke ondersteuningsinput koppelen, zoals het ophalen van e-mails, Facebook-opmerkingen, tweets, contactformulieren, livechat of telefoongesprekken.
Enkele van de belangrijkste helpdeskfuncties zijn: automatisering, SLA, ticketing, POP3-accounts, e-mail doorsturen, afdelingen, prioriteiten, statussen, tags, regels, ticketroutering, standaard/vooraf gedefinieerde berichten, macro's, e-mailsjablonen, prestatierapporten, live chat, chatuitnodigingen en website-controle, spraakintegratie en gespreksopname, Facebook- en Twitter-integratie, ondersteuningsportal, kennisbank, forum en veel meer.
LiveAgent is beschikbaar in 39 talen en zowel als SaaS-licentie of een door jouzelf gehoste licentie (geïnstalleerd op je eigen server).
De serverinfrastructuur is gevestigd in de VS, het VK en Japan om te zorgen voor supersnelle reacties en om te voldoen aan lokale wetgeving (met name voor de EU).
Prijzen vanaf:
€ 15,00/maand
- Gratis versie
- Gratis proef
- Abonnement
Voornaamste voordelen van LiveAgent
✓ Geen installatiekosten
✓ 24/7 klantenservice
✓ Geen kredietkaart nodig
✓ Op elk moment opzegbaar
Klanten
- Freelancers
- Kleine bedrijven (2-50)
- Middelgrote bedrijven (51-500)
- Grote ondernemingen (500 en meer)
Implementatie
- Cloudgebaseerd
- On-premise
Markten
Andorra, Verenigde Arabische Emiraten, Afghanistan, Antigua en Barbuda, Anguilla , Albanië, Armenië, Curaçao, Angola, Argentinië, Amerikaans-Samoa, Oostenrijk, Australië, Aruba, Åland, Azerbeidzjan, Bosnië en Herzegovina, Barbados, Bangladesh, België, Burkina Faso, Bulgarije, Bahrein, Burundi, Benin, Bermuda, Brunei, Bolivia, Brazilië, Bahama’s, Bhutan, Botswana, Belarus, Belize, Canada, Congo-Kinshasa, Centraal-Afrikaanse Republiek, Congo-Brazzaville, Zwitserland, Cookeilanden, Chili, Kameroen, China, Colombia, Costa Rica, Cuba, Kaapverdië, Cyprus, Tsjechië, Duitsland, Djibouti, Denemarken, Dominica, Dominicaanse Republiek, Algerije, Ecuador, Estland, Eritrea, Spanje, Ethiopië, Finland, Fiji, Falklandeilanden, Micronesia, Faeröer, Frankrijk, Gabon, Verenigd Koninkrijk, Grenada, Georgië, Frans-Guyana, Guernsey, Ghana, Gibraltar, Groenland, Gambia, Guinee, Guadeloupe, Equatoriaal-Guinea, Griekenland, Guam, Guinee-Bissau, Guyana, Hongkong SAR van China, Honduras, Kroatië, Haïti, Hongarije, Indonesië, Ierland, Israël, Isle of Man, India, Irak, IJsland, Italië, Jersey, Jamaica, Jordanië, Japan, Kenia, Kirgizië, Cambodja, Kiribati, Comoren, Saint Kitts en Nevis, Zuid-Korea, Koeweit, Kaaimaneilanden, Kazachstan, Libanon, Saint Lucia, Liechtenstein, Sri Lanka, Liberia, Lesotho, Litouwen, Luxemburg, Letland, Libië, Marokko, Monaco, Moldavië, Montenegro, Saint-Martin, Madagaskar, Marshalleilanden, Noord-Macedonië, Mali, Myanmar (Birma), Mongolië, Macau SAR van China, Noordelijke Marianen, Martinique, Mauritanië, Montserrat, Malta, Mauritius, Maldiven, Malawi, Mexico, Maleisië, Mozambique, Namibië, Nieuw-Caledonië, Niger, Norfolk, Nigeria, Nicaragua, Nederland, Noorwegen, Nepal, Nauru, Nieuw-Zeeland, Oman, Panama, Peru, Frans-Polynesië, Papoea-Nieuw-Guinea, Filipijnen, Polen, Saint-Pierre en Miquelon, Puerto Rico, Palestijnse gebieden, Portugal, Palau, Paraguay, Qatar, Réunion, Roemenië, Servië, Rusland, Rwanda, Saoedi-Arabië, Salomonseilanden, Seychellen, Soedan, Zweden, Singapore, Sint-Helena, Slovenië, Spitsbergen en Jan Mayen, Slowakije, Sierra Leone, San Marino, Senegal, Somalië, Suriname, Sao Tomé en Principe, El Salvador, Syrië, Eswatini, Turks- en Caicoseilanden, Tsjaad, Togo, Thailand, Tadzjikistan, Oost-Timor, Turkmenistan, Tunesië, Tonga, Turkije, Trinidad en Tobago, Tuvalu, Taiwan, Tanzania, Oekraïne, Oeganda, Verenigde Staten, Uruguay, Oezbekistan, Vaticaanstad, Saint Vincent en de Grenadines, Venezuela, Britse Maagdeneilanden, Amerikaanse Maagdeneilanden, Vietnam, Vanuatu, Wallis en Futuna, Samoa, Jemen, Mayotte, Zuid-Afrika, Zambia, Zimbabwe en nog 220 andere
Ondersteunde talen
Arabisch, Chinees, Deens, Duits, Engels , Estisch, Fins, Frans, Grieks, Hebreeuws, Hongaars, Indonesisch, Italiaans, Japans, Koreaans, Nederlands, Noors, Oekraïens, Pools, Portugees, Portugees (Brazilië), Roemeens, Russisch, Spaans, Thai, Tsjechisch, Turks, Zweeds en nog 23 andere
Prijzen vanaf:
€ 15,00/maand
- Gratis versie
- Gratis proef
- Abonnement
Afbeeldingen
Functies
Totaal aantal functies van LiveAgent: 175
Alternatieven
Conversational Cloud
LiveChat
Freshservice
tawk.to
Reviews
Heb je LiveAgent al?
Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.
- Sector: Vrije tijd, reizen en toerisme
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
B2B portfolio management
Beoordeeld op 31-3-2020
I thought it was going to be a more difficult change or that the system was not going to adapt to...
I thought it was going to be a more difficult change or that the system was not going to adapt to our business due to its low cost. Pleasantly I can say that the experience has been very good: the whole organization has quickly acquired it and helps us to work more orderly and with the peace of mind that information is not lost among so many communication channels, since LiveAgent centralizes almost all of them.
Pluspunten
What I like most about LiveAgent is that we didn't lose the personalization that our business requires, on the contrary, we managed to improve it by being more agile with response times by removing the dependence on responses and email forwarding with many people in CC to handle a single sale.
All the actors in the sales process can participate simultaneously if necessary, centralizing and keeping the information available to everyone.
The tagging system of the tickets is very useful when prioritizing, the departments and the assignment allow to order and define who is responsible at each stage.
We can set up our own ticket and contact fields, so we can manage the software as we need to.
Finally, the biggest beneficiary is our client, who receives a better service.
Minpunten
I would like to be able to mention an agent who receives a notification about any comment on the ticket. Anyway, the system has a chat or an internal call that can be made about the tickets and they help a lot when it comes to teamwork.
Antwoord van QualityUnit
Thank you so much for your kind and complex feedback, Federico! I am thrilled to hear that LiveAgent plays a role in the improvement of a way that your business handles customer support! Our software is making sure that no ticket will be missed or skipped and it also allows all the agents to see who is working on which ticket so that agents can easily avoid double-work! We also wanted to make sure that LiveAgent will be affordable for any business regardless of its size! :) Just know that you can always reach us 24/7 via chat on our website! :)
- Sector: Verzekeringen
- Bedrijfsgrootte: 10.000+ werknemers
- Wekelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 5.0 /10
Live chat
Beoordeeld op 1-12-2022
Pluspunten
Sometimes it can be helpful and fast. About 50% of the time
Minpunten
Usually ends open needing a phone call, when live chat is unable to solve problem
- Sector: Vrije tijd, reizen en toerisme
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks Gratis proef lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
LiveAgent analysis
Beoordeeld op 10-10-2022
Live Agent have been really good so far in heloing us , including getting us linked to a complimentr...
Live Agent have been really good so far in heloing us , including getting us linked to a complimentry business that will ensure it runs well
Pluspunten
Links easily to every popular platform and easy to use.
Minpunten
Hard to say to be honest . Still need more time with the software but so far , really good
Antwoord van QualityUnit
Hi Richard! :) We're so happy to hear that you're enjoying using our software and that it's been easy for you to connect it to all of your favorite platforms! If you ever have any questions or need any help, our team is always available and happy to assist. Thanks for the great review!
- LiveAgent Team
- Sector: Afdrukken en drukwerk
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks Gratis proef lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Great customer service tool
Beoordeeld op 4-1-2023
I`d say we have solved one of the greatest Customer support issues with this solution
I`d say we have solved one of the greatest Customer support issues with this solution
Pluspunten
The most useful is the email management feature.With 5 agents everyone can be assigned different emails without losing trace and transparency, keeping agents accountable at all times.
Minpunten
I was not too fond of the monthly price per extra channel of incoming tickets. At 39$ per channel, it would quickly become expensive, so we will stay without integrating Facebook, Twitter, and Instagram, while we receive some more daily traffic
Antwoord van QualityUnit - LiveAgent
Hello Klavs, thank you very much for your review! We're happy to have you with us and to hear that you find LiveAgent as a useful tool for managing your email communications. As for social media integration, it is included in our All-Inclusive plan by default. Many customers have expressed interest in using only email and social media, so we've added the option for users to purchase social media integrations separately, even with our Ticket plan. However, we suggest purchasing them separately only if you have a large number of agent seats, as it would be more cost-effective to go with our All-Inclusive plan, which includes all social media channels by default. If you have any questions, please don't hesitate to contact our support team through our website's chat feature. We're happy to help.
- LiveAgent Team
- Sector: Computersoftware
- Bedrijfsgrootte: 10.000+ werknemers
- Dagelijks Gratis proef lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Very good all-in-one help desk software
Beoordeeld op 22-12-2022
Excellent experience, very simple to use, yet effective and powerful for my business requirements.
Excellent experience, very simple to use, yet effective and powerful for my business requirements.
Pluspunten
I liked the best that they didn't ask for my card details during the 14-day free trial. I started trusting them from that point itself. Moreover, their customer support was quick to respond me and completed my setup within one day. Additionally, their support team is available all around the clock, and thus I can connect with them any time of the day. I connected multiple channels in their single software like Gmail, calls, Twitter, and slack. This is for customer support. For integrations, I connected Shopify, Jira, Zapier, and Mailchimp. Their UI is modern and also allows me to set up personalized chat support for my website. It also supports phone calls and video calls based on my personal requirement.
Minpunten
I did not identify any cons with their software, the entire ride was smooth.
Antwoord van QualityUnit - LiveAgent
Hi Mansi! Thank you for sharing your positive experience with LiveAgent! We are glad to hear that you found the 14-day free trial to be convenient and that our customer support team was able to assist you with setting up your account quickly. :)
- LiveAgent Team
LiveAgent - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over LiveAgent.V. Welke prijsmodellen heeft LiveAgent te bieden?
LiveAgent kent de volgende prijsmodellen:
- Vanaf: € 15,00/maand Prijsmodellen bekijken
- Prijsmodel: Gratis versie, Abonnement
- Gratis proef: Beschikbaar
Proefperiode van14 dagen. Geen kredietkaart nodig. Gratis: €13/medewerker/maand Ticket: €25/medewerker/maand Ticket+Chat: €44/medewerker/maand Alles inbegrepen: €0/medewerker/maand
V. Wat zijn de typische gebruikers van LiveAgent?
LiveAgent heeft de volgende typische klanten:
Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
V. Welke talen worden door LiveAgent ondersteund?
LiveAgent ondersteunt de volgende talen:
Arabisch, Chinees, Deens, Duits, Engels, Estisch, Fins, Frans, Grieks, Hebreeuws, Hongaars, Indonesisch, Italiaans, Japans, Koreaans, Nederlands, Noors, Oekraïens, Pools, Portugees, Portugees (Brazilië), Roemeens, Russisch, Spaans, Thai, Tsjechisch, Turks, Zweeds
V. Biedt LiveAgent ondersteuning voor mobiele apparaten?
LiveAgent ondersteunt de volgende apparaten:
Android (mobiel), iPhone (mobiel), iPad (mobiel)
V. Met welke andere apps kan LiveAgent worden geïntegreerd?
LiveAgent kan worden geïntegreerd met de volgende toepassingen:
2Checkout, 2Checkout, AVOXI, AWeber, Actinic, Actio, ActiveCampaign, Adobe Business Catalyst, Adobe Commerce, Agile CRM, Asana, Avelia, Axigen, BigCommerce, Blogger, Bold BI, Braintree, CS-Cart, CS-Cart Enterprise, ChargeDesk, ClickFunnels, ClickSend, ClickUp, Clockify, Close, CloudApp, CloudTalk, CommuniGate Pro, ConvergeHub, CoreCommerce, DID Logic, Delighted, Digital Marketing Suite, Drupal, Drupal Commerce, Emplifi Social Marketing Cloud, ExpressionEngine, Flowroute, Formidable Forms, Fortune3, G2G Suite, GetResponse, Gmail, GoDaddy Website Builder, Google Analytics 360, Google Calendar, Google Contacts, Google Forms, Google Sheets, Gravity Forms, Help Desk Migration, Highrise, HubSpot CRM, IceWarp, Insightly, Instagram, Intercom, Jira, Joomla, JoomlaLMS, Keap, Klaus, Klaviyo, Kopano WebApp, MDaemon Email Server, MagentaCloud, MailEnable, Mailchimp, ManyChat, Meetingbird, Meta for Business, Mobex Hosted PBX, Modulus, MySQL, NetCrunch, Nicereply, Online Auction System, OpenCart, OpenCart Mobile App, Pabbly Connect, PayPal, Pipedrive, Placetel, Post Affiliate Pro, PrestaShop, Process Street, ProjectManager.com, Quriobot, RingCentral Contact Center, Salesflare, SendMyCall, SendPulse, SharpSpring Ads, SharpSpring from Constant Contact, Shift4Shop, ShipStation, Shopify, Silverstripe CMS, Simplesat, Sinch, Slack, Squarespace, Stripe, SugarCRM, Swan, TimeCamp, Toky, Trello, Twilio, Twitter, Ucraft, Vectera, VoIP.ms, VoIPstudio, Volusion, Vonage Business Communications, Vonage Contact Center, Voyced IPPBX, Vtiger CRM, Web.com, WebSimplify, Webflow, Weebly, Wix, Wix Answers, WooCommerce, WordPress, X-Cart, Xero, Zadarma, Zapier, Zoho Mail, iCloud, monday.com, sipgate team, uKit AI, vcita
V. Welke mate van ondersteuning heeft LiveAgent te bieden?
LiveAgent biedt de volgende ondersteuningsopties:
E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Telefonische ondersteuning, 24/7 (contact met medewerker), Chatten
Gerelateerde categorieën
Bekijk alle softwarecategorieën die gevonden zijn voor LiveAgent.
- Klantenservice software
- Callcenter software
- Helpdesk software
- Live chat software
- Contactcenter software
- Servicedesk software
- Knowledge management tools
- IVR-software
- Thuiswerksoftware
- Customer engagement software
- Klachtenbeheer software
- Customer satisfaction software
- Customer communication management software
- Telefonie software
- Call recording software
- Softphone software
