--- description: Gedetailleerde beoordelingen over LiveAgent: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk LiveAgent met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: LiveAgent reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Helpdesk software](/directory/287/help-desk-ticketing/software) > [LiveAgent](/software/91301/liveagent) # LiveAgent Canonical: https://www.getapp.nl/software/91301/liveagent Pagina: 1 / 73\ Volgende: [Volgende pagina](https://www.getapp.nl/software/91301/liveagent?page=2) > LiveAgent is een webgebaseerde helpdeskoplossing waarmee je supporttickets van meerdere kanalen kunt beheren, waaronder telefoon, livechat en sociale media. > > Oordeel: score van **4.7/5** door 1789 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Voornaamste voordelen van LiveAgent ✓ Geen installatiekosten ✓ 24/7 klantenservice ✓ Geen kredietkaart nodig ✓ Op elk moment opzegbaar ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.7/5** | 1789 Reviews | | Gebruiksgemak | 4.6/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.7/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.6/5 | Gebaseerd op alle reviews | | Functies | 4.6/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: QualityUnit - **Opgericht**: 2004 ## Commerciële context - **Beginprijs**: US$ 15,00 - **Prijsmodel**: (Gratis proef) - **Prijsinformatie**: Proefperiode van 30 dagen. Free: $0/agent/m – Small: $15/agent/m – Medium: $29/agent/m – Large: $49/agent/m – Enterprise: $69/agent/m - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Catalaans, Chinees, Deens, Duits, Engels, Fins, Frans, Grieks, Hebreeuws, Hongaars, Indonesisch, Italiaans, Japans, Koreaans, Lets, Litouws, Macedonisch, Maleis, Nederlands, Noors, Oekraïens, Perzisch, Pools, Portugees, Roemeens, Russisch, Servisch, Sloveens, Slowaaks, Spaans, Thai, Tsjechisch, Turks, Vietnamees, Zweeds - **Beschikbare landen**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België en 204 meer ## Functies - AI/machine learning - API - Aanpasbare branding - Aanpasbare formulieren - Aanpasbare rapporten - Aanpasbare sjablonen - Aanpasbare velden - Aanstellen (van personeel) - Accountbeheer - Activiteiten van werknemers monitoren - Activiteiten volgen - Activiteitendashboard - Agent-interface - Alerts/Escalation - Analyse van klantenservices - Analytics - Archiveren en retentie - Audittrail - Automated Attendant - Automatic call distribution (ACD) ## Integraties (2 in totaal) - 3CX - Customer Portal ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - 24/7 (contact met medewerker) - Chatten ## Categorie - [Helpdesk software](https://www.getapp.nl/directory/287/help-desk-ticketing/software) ## Gerelateerde categorieën - [Helpdesk software](https://www.getapp.nl/directory/287/help-desk-ticketing/software) - [Live chat software](https://www.getapp.nl/directory/561/live-chat/software) - [Contactcenter software](https://www.getapp.nl/directory/593/contact-center/software) - [IVR-software](https://www.getapp.nl/directory/289/ivr/software) - [Chatbot software](https://www.getapp.nl/directory/2795/chatbot/software) ## Alternatieven 1. [Salesforce Sales Cloud](https://www.getapp.nl/software/90378/salesforce) — 4.4/5 (18811 reviews) 2. [Zendesk Suite](https://www.getapp.nl/software/9448/zendesk) — 4.4/5 (4094 reviews) 3. [Freshdesk](https://www.getapp.nl/software/10317/freshdesk) — 4.5/5 (3486 reviews) 4. [LiveChat](https://www.getapp.nl/software/8385/livechat) — 4.6/5 (1727 reviews) 5. [Tidio](https://www.getapp.nl/software/105081/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Good all in one support tool" — 4.0/5 > **Adarsh** | *25 april 2026* | Informatietechnologie en -diensten | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: I liked that everything is in one place like chat, email, tickets, and calls. It saves time and makes work easier. The ticket system works well and automation helps reduce manual efforts > > **Minpunten**: The interface can feel a bit complicated at the start. Pricing can be a little high for small teams, and some features are only in higher plans and it's must use feature which should be added in lower plans as well. > > Overall my experience is good. It helped me manage customer support better and respond faster. After learning it, daily use becomes simple and smooth ----- ### "A great solution, with a few quick win opportunities to be better\!" — 4.0/5 > **Sam** | *7 juli 2025* | Consumentengoederen | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: The single pane of glass approach to contact center management is great\! For the same or lower price as many other providers, you get a robust contact center solution with features for every size business\! I appreciate that I can edit the colors and styling of the customer-facing sections too - this aligns much better with our branding\! > > **Minpunten**: The UI could use an update to modern standards, both customer-side and agent-side. Accessibility - please add native support to increase font size, apply high contrast, and similar needs for folks with disabilities. Customizability - for the chat buttons, chat windows, etc that are customizable via CSS, provide a list of the classes / IDs used for easier customization. > > Onboarding was quick and easy, customer success reps are knowledgeable and helpful, my team loves this solution vs what they used before\! With a few minor tweaks, this platform could easily outpace its competitors\! ----- ### "Found beneficial ticket tracker and management system" — 3.0/5 > **Christ** | *19 maart 2025* | Professionele training en coaching | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: LiveAgent helps in centralizing all customer concerns from several channels in a ticketing system. This makes it possible to track all queries that may be generated in the course of customer service and this helps in processing and handling of customer complaints. > > **Minpunten**: Some areas of LiveAgent are not very intuitive and it may take some time for new users to get the hang of it. This might actually prolong the time of onboarding and may also need extra time teaching as to how to use the system. ----- ### "Powerful support system, even better when integrated" — 5.0/5 > **Nathan** | *1 juli 2025* | Detailhandel | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: We’ve only been using LiveAgent for a few weeks, with a couple of agents, but it’s already proving itself. The integrations are what stand out most — we’ve connected Instagram, WhatsApp, and WooCommerce. Being able to quickly pull up customer orders alongside tickets is a real time-saver. The ticketing system is solid, and the layout makes it easy to follow conversations. > > **Minpunten**: The interface could use a refresh in places — it feels a bit dated visually. The mobile app is also slightly clunky compared to the desktop version. That said, it’s functional and does the job. > > So far, very positive. The setup took a bit of time but was worth it once the integrations were running. We now have email, live chat, WhatsApp, Instagram, and WooCommerce all tied together, which makes customer support much more efficient. For a small team like ours, it’s helped reduce the faff and keep everything in one place. ----- ### "All what I need" — 5.0/5 > **Toke Leth** | *19 juni 2025* | Horeca | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Simple to use and set up. Good tracking of incidence with tacks. Nice statistics module where it possible to track everything we need. > > **Minpunten**: Could have more integrations, but I’m not missing anything. A little old fashioned user interface. It would be nice with a little makeover. > > Used it with 2 different companies. And it has fulfilled all my tasks. Very good performance for the prize. I will keep using it for a long time. ----- Pagina: 1 / 73\ Volgende: [Volgende pagina](https://www.getapp.nl/software/91301/liveagent?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/91301/liveagent) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens