LiveAgent
LiveAgent
Over LiveAgent
De helpdesk van LiveAgent is de ultieme oplossing voor het leveren van uitstekende klantenservice. Met behulp van meer dan 175 ondersteuningsfuncties kun je elk kanaal van mogelijke ondersteuningsinput koppelen, zoals het ophalen van e-mails, Facebook-opmerkingen, tweets, contactformulieren, livechat of telefoongesprekken.
Enkele van de belangrijkste helpdeskfuncties zijn: automatisering, SLA, ticketing, POP3-accounts, e-mail doorsturen, afdelingen, prioriteiten, statussen, tags, regels, ticketroutering, standaard/vooraf gedefinieerde berichten, macro's, e-mailsjablonen, prestatierapporten, live chat, chatuitnodigingen en website-controle, spraakintegratie en gespreksopname, Facebook- en Twitter-integratie, ondersteuningsportal, kennisbank, forum en veel meer.
LiveAgent is beschikbaar in 39 talen en zowel als SaaS-licentie of een door jouzelf gehoste licentie (geïnstalleerd op je eigen server).
De serverinfrastructuur is gevestigd in de VS, het VK en Japan om te zorgen voor supersnelle reacties en om te voldoen aan lokale wetgeving (met name voor de EU).
Prijzen vanaf:
€ 19,00/maand
- Gratis versie
- Gratis proef
- Abonnement
Voornaamste voordelen van LiveAgent
✓ Geen installatiekosten
✓ 24/7 klantenservice
✓ Geen kredietkaart nodig
✓ Op elk moment opzegbaar
Klanten
- Freelancers
- Kleine bedrijven (2-50)
- Middelgrote bedrijven (51-500)
- Grote ondernemingen (500 en meer)
Implementatie
- Cloudgebaseerd
- On-premise
Markten
Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden en nog 219 andere
Prijzen vanaf:
€ 19,00/maand
- Gratis versie
- Gratis proef
- Abonnement
Afbeeldingen
Functies
Totaal aantal functies van LiveAgent: 189
Alternatieven
Conversational Cloud
RingEX
Help Scout
Salesforce Sales Cloud
Reviews
Heb je LiveAgent al?
Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.
- Sector: Detailhandel
- Bedrijfsgrootte: 10.000+ werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Excellent value for the money
Beoordeeld op 8-8-2023
Keeping track of time and generating reports is the biggest perk. In the past, we were flying...
Keeping track of time and generating reports is the biggest perk. In the past, we were flying blind, but now it only takes a few minutes to identify which divisions are overburdened and straining. Live chat has helped us speed up our responses to consumers.
Pluspunten
We find the LiveAgent's ticketing system and knowledge base to be particularly useful due to the high volume of inquiries we receive. Our team members share tickets fairly, and they may communicate with one another to offer quick support. Self-service options are now available, allowing us to give support around the clock.
Minpunten
The Only little issue I've had with LiveAgent is the way it indents replies to emails by using a >. This is something I can live with, and the benefits certainly exceed the drawbacks.
Antwoord van QualityUnit
Hey Stely,
We appreciate your feedback. It's great to hear how much our ticketing system has positively impacted your workflow, especially with your high volume of inquiries.
It's all about helping your team communicate efficiently and providing quick support. Happy to know our self-service options are providing round-the-clock assistance to your business.
Thanks for recommending us!
-LiveAgent Team
- Sector: Hoger onderwijs
- Bedrijfsgrootte: 11-50 werknemers
- Wekelijks Gratis proef lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Best quality/cost ratio among several ticketing systems I tried
Beoordeeld op 19-8-2024
Rather good, I have tested several tools and this one has the best quality/cost ratio. I would like...
Rather good, I have tested several tools and this one has the best quality/cost ratio. I would like to extend my trial period to make a demo to my colleagues and to my financial direction at the beginning of September, if possible.
Pluspunten
There is no time or storage space limits on the tickets
The cost is affordable
The servers can be in Europe and the system is RGPD-compliant
The integration with Zimbra is also a plus (although I could not test it in the free trial)
Minpunten
In case the student sends an email to me instead of the support address, I would like to forward it to the support address and to see a ticket associated to the student (not to me). When I forward a message to the support address, this automatically creates a ticket (this a good) but I have to manually re-assign the [sensitive content hidden] to the original expeditor. It would be better if LiveAgent automatically assigned the ticket to the original expeditor.
Overwogen alternatieven
Zendesk SuiteRedenen om over te stappen op LiveAgent
LiveAgent suffices for our needs and we cannot afford more expensive productsAntwoord van QualityUnit
Hi Carole, Glad to hear you find LiveAgent affordable with no storage limits. Regarding your feedback on ticket reassignment, it's noted. We recommend setting forwarding rules to automatically route emails correctly. For extending your trial, please contact our support team directly so we can assist you.
- The LiveAgent Team
- Sector: Vertalingen en lokalisatie
- Bedrijfsgrootte: Zelfstandig ondernemer
- Wekelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 5.0 /10
verification
Beoordeeld op 9-9-2024
I was trying to resole a issue there is a lot of verification needed an acoount reference shoul be...
I was trying to resole a issue there is a lot of verification needed an acoount reference shoul be inoof to bring up my details
Pluspunten
It was easy to use the system the and get my question across
Minpunten
how long the responce took some times i was waiting a while
- Sector: Automotive
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Most genuine customer help and support provider
Beoordeeld op 7-11-2024
Our business is also small but on the other hand we generally need to connect with our customers on...
Our business is also small but on the other hand we generally need to connect with our customers on a daily basis and it become a very hectic task for our support team to deal with every problem which in day to day basis after installing livechat in our business the effectiveness of customer support has been improved alot and we are also able to save a lot of time.
Pluspunten
Live agent is one of the most advanced chatbot tool which help our business to connect with our customers through chats, phone calls and other sources. It works online and it's interfaces is also quite simple and easy to navigate and learn as we have been using this from more than 2 years now. So, it has definitely helped us in laying off lots of physical customer support from the organisation.
Minpunten
I did not find anything which did not directly helped in growth of our company it is just that the software is quite premium in terms investment which it asks from companies on the other hand it also provides lots of chatting options and customer connectivity features in the organisation but it may not be a great tool for small companies or local businesses.
Antwoord van QualityUnit
Hi Sonu,
Thank you very much for such a kind review. We are glad to hear LiveAgent has been the right choice for you and that you have benefited from its multichannel capabilities. Our team is here for you 24/7 in case of any questions or issues!
-LiveAgent team
- Sector: Automotive
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks Gratis proef lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Very powerful application with an excellent customer service.
Beoordeeld op 25-7-2024
During the month that we have been working with them I can only have good words. A professional and...
During the month that we have been working with them I can only have good words. A professional and fast team who have a very powerful tool that is helping us to improve our sales and purchasing numbers.
Pluspunten
The level of customisation and tailoring to your business needs.
Minpunten
Some WhatsAPP business API features are missing, such as buttons, but I understand that they are already working on them.
Overwogen alternatieven
HubSpot CRMRedenen om over te stappen op LiveAgent
A more affordable price, within the reach of smaller companies and with the features needed to help your sales team grow.Antwoord van QualityUnit
Hi Marc, Thanks for your awesome feedback! We're aware of the WhatsApp Business API shortcomings and are actively working to include these features soon.
If you have more questions or need support, feel free to contact us 24/7.
- The LiveAgent Team
LiveAgent - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over LiveAgent.V. Welke prijsmodellen heeft LiveAgent te bieden?
LiveAgent kent de volgende prijsmodellen:
- Vanaf: € 19,00/maand Prijsmodellen bekijken
- Prijsmodel: Gratis versie, Abonnement
- Gratis proef: Beschikbaar
Proefperiode van14 dagen. Small: $9/agent/m Medium: $29/agent/m Large : $49/agent/m
V. Wat zijn de typische gebruikers van LiveAgent?
LiveAgent heeft de volgende typische klanten:
Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
V. Welke talen worden door LiveAgent ondersteund?
LiveAgent ondersteunt de volgende talen:
Arabisch, Chinees, Deens, Duits, Engels, Estisch, Fins, Frans, Grieks, Hebreeuws, Hongaars, Indonesisch, Italiaans, Japans, Koreaans, Nederlands, Noors, Oekraïens, Pools, Portugees, Portugees, Roemeens, Russisch, Spaans, Thai, Tsjechisch, Turks, Zweeds
V. Biedt LiveAgent ondersteuning voor mobiele apparaten?
LiveAgent ondersteunt de volgende apparaten:
Android (mobiel), iPhone (mobiel), iPad (mobiel)
V. Met welke andere apps kan LiveAgent worden geïntegreerd?
LiveAgent kan worden geïntegreerd met de volgende toepassingen:
2Checkout, AVOXI, AWeber, Actio, ActiveCampaign, Adobe Commerce, Agile CRM, Asana, Avelia, Axigen, BigCommerce, Blogger, Bold BI, Braintree, CS-Cart Store Builder, ChargeDesk, ClickFunnels, ClickSend, ClickUp, Clockify, Close, CloudTalk, ConvergeHub, CoreCommerce, DID Logic, Delighted, Digital Marketing Suite, Drupal, Drupal Commerce, Emplifi Social Marketing Cloud, ExpressionEngine, Flowroute, Formidable Forms, Fortune3, G2G Suite, GetResponse, Gmail, GoDaddy Website Builder, Google Analytics 360, Google Calendar, Google Contacts, Google Forms, Google Sheets, Gravity Forms, Help Desk Migration, Highrise, HubSpot CRM, IceWarp, Insightly, Instagram, Intercom, Jira, Joomla, JoomlaLMS, Keap, Klaviyo, Kopano WebApp, Lead Gen & CRM (formerly SharpSpring), MDaemon Email Server, MagentaCloud, MailEnable, Mailchimp, ManyChat, Meetingbird, Meta for Business, Mobex Hosted PBX, Modulus, MySQL, NetCrunch, Nicereply, Online Auction System, OpenCart, Pabbly Connect, PayPal, Pipedrive, Placetel, Post Affiliate Pro, PrestaShop, Process Street, ProjectManager.com, Quriobot, RingCentral Contact Center, Salesflare, SendMyCall, SendPulse, SharpSpring Ads, Shift4Shop, ShipStation, Shopify, Silverstripe CMS, Simplesat, Sinch, Slack, Squarespace, Stripe, SugarCRM, Swan, TimeCamp, Toky, Trello, Twilio, Twitter/X, Ucraft, Vectera, VoIP.ms, VoIPstudio, Volusion, Vonage Business Communications, Vonage Contact Center, Voyced IPPBX, Vtiger CRM, Web.com, Webflow, Weebly, WhatsApp, Wix, WooCommerce, WordPress, X-Cart, Xero, Zadarma, Zapier, Zendesk QA, Zight (formerly CloudApp), Zoho Mail, iCloud, monday.com, sipgate team, uKit AI, vcita
V. Welke mate van ondersteuning heeft LiveAgent te bieden?
LiveAgent biedt de volgende ondersteuningsopties:
E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Telefonische ondersteuning, 24/7 (contact met medewerker), Chatten
Gerelateerde categorieën
Bekijk alle softwarecategorieën die gevonden zijn voor LiveAgent.
- Klantenservice software
- Callcenter software
- Helpdesk software
- Live chat software
- Contactcenter software
- Servicedesk software
- Knowledge management tools
- IVR-software
- Thuiswerksoftware
- Customer engagement software
- Klachtenbeheer software
- Customer satisfaction software
- Customer communication management software
- Call recording software
- Softphone software
- Issue tracking software
