--- description: Gedetailleerde beoordelingen over WalkMe: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk WalkMe met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: WalkMe reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [DAP-software](/directory/1627/digital-adoption-platform/software) > [WalkMe](/software/91256/walkme) # WalkMe Canonical: https://www.getapp.nl/software/91256/walkme Pagina: 1 / 4\ Volgende: [Volgende pagina](https://www.getapp.nl/software/91256/walkme?page=2) > WalkMe™ was baanbrekend met het Digital Adoption Platform (DAP) om de gebruikerservaring in de overweldigende digitale wereld van vandaag te transformeren. Met behulp van AI, analyse, begeleiding en automatisering helpt de transparante overlay van WalkMe gebruikers om taken moeiteloos te voltooien binnen elke bedrijfssoftware, mobiele app of website. > > Oordeel: score van **4.4/5** door 63 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.4/5** | 63 Reviews | | Gebruiksgemak | 3.8/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.5/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 3.9/5 | Gebaseerd op alle reviews | | Functies | 4.3/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: WalkMe - **Locatie**: San Francisco, VS - **Opgericht**: 2011 ## Commerciële context - **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Chinees, Chinees, Deens, Duits, Engels, Fins, Frans, Hebreeuws, Hongaars, Iers, Indonesisch, Italiaans, Japans, Koreaans, Nederlands, Noors, Oekraïens, Pools, Portugees, Russisch, Spaans, Thai, Tsjechisch, Turks, Zweeds - **Beschikbare landen**: Albanië, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Anguilla, Antigua en Barbuda, Aruba, Australië, Bahama’s, Barbados, Belarus, België, Belize, Bermuda, Bosnië en Herzegovina, Brazilië, Britse Maagdeneilanden, Bulgarije, Canada, China en 100 meer ## Functies - AI Copilot - API - Aannemen van personeel - Aanpasbare branding - Aanpasbare rapporten - Aanpasbare sjablonen - Aanpasbare velden - Activiteiten volgen - Activiteitendashboard - Alerts/Escalation - Assetbibliotheek - Assetcategorisering - Asynchroon leren - Beheer van enquêtes/peilingen - Beheer van klantervaringen - Beheer van supporttickets - Bewaking - Bezoekers bijhouden - CRM - Certificering en licentieverlening ## Integraties (74 in totaal) - Amazon S3 - Azure Blob Storage - Docusign - Docusign CLM - GitHub - Google Analytics 360 - Google Drive - Jira - LiveAgent - Okta - Olark - SAP AI Consultant - SAP Access Control - SAP Adaptive Server Enterprise - SAP Agent Performance Management ... en 59 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [DAP-software](https://www.getapp.nl/directory/1627/digital-adoption-platform/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software) - [Webdesign software](https://www.getapp.nl/directory/595/website-builder/software) - [Customer experience software](https://www.getapp.nl/directory/601/customer-experience/software) - [Online cursus software](https://www.getapp.nl/directory/37/courseware/software) - [Training software](https://www.getapp.nl/directory/266/training/software) ## Alternatieven 1. [Connecteam](https://www.getapp.nl/software/105401/connecteam) — 4.6/5 (5203 reviews) 2. [monday.com](https://www.getapp.nl/software/91734/monday-com) — 4.6/5 (6035 reviews) 3. [360Learning](https://www.getapp.nl/software/100000/360learning) — 4.7/5 (488 reviews) 4. [Trello](https://www.getapp.nl/software/90700/trello) — 4.5/5 (23529 reviews) 5. [Salesforce Service Cloud](https://www.getapp.nl/software/91754/salesforce-1-service-cloud) — 4.5/5 (824 reviews) ## Reviews ### "Saved us money on staff costs" — 5.0/5 > **Geverifieerde reviewer** | *26 december 2019* | Gezondheid, wellness en fitness | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Saved us money by allowing our team to focus on something other than client requests. They were able to help themselves with content by WalkMe. > > **Minpunten**: The higher than average cost is tough to justify initially but in the hours it saved, it's well worth it. > > 43% savings in CSR team costs lead to the management team being very happy with this little tool. ----- ### "Great supportive tool" — 4.0/5 > **Carlo** | *16 mei 2025* | Ziekenhuis- en gezondheidszorgbranche | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Walkme made our previous EHR system much better. > > **Minpunten**: Building things in Walkme sometimes became too technical, not super easy, and required an amount of precision. > > We used it to make an existing software experience much better for the end user and it delivered for us. ----- ### "Expensive but useful" — 3.0/5 > **John** | *15 september 2017* | Computersoftware | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: Ability to give in app help to users without having to involve developers to do it. Helps with change management in our ui. > > **Minpunten**: Clunky to set up and our trainer got certified, only to find then that the prescribed way of using the product was wrong, which resulted in slower last times for our app. Difficult to determine ROI. ----- ### "WalkMe for Business" — 5.0/5 > **Justin** | *25 april 2021* | Consumentengoederen | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: WalkMe lives on top of a website or software program. Currently, we utilize WalkMe on our B2B website, where we can reach our dealers and sales reps who are using the site around the globe. We have built Smart Walk-Thru's that allow users to train themselves on how to use the site and learn how to navigate around it to find what they need. > > **Minpunten**: WalkMe requires a significant onboarding/learning process. Knowledge of coding is necessary to take full advantage of the software, otherwise you need to lean on their technical team. The team is great, but you have to pay for the support hours and they can go quickly if you have a complicated build. > > WalkMe has cut down on our B2B related support tickets by over 25% since we've started in 2020. We have seen great success in our implementation and look to leverage this software in other areas of our business. We aim to cut down on our in-person training needs and training time by 50% using the tool. ----- ### "Train your users on-screen" — 5.0/5 > **Adrian** | *5 augustus 2021* | Telecommunicatie | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: WalkMe has been useful in removing some of the daily questions support teams typically field. Simple questions on how do I access something, how do I get from point A to point B can be answered with on-screen guidance and allow your support team to focus on high priority tickets. Rolling out a new platform also becomes a bit easier and alleviates the pain of having to perform training after training. > > **Minpunten**: Not much I didn't like - the only piece that is tricky is creating WalkMe's across different platforms, but it is possible. The other challenge is trying to nail down some of the funnels to be more precise. However, WalkMe support teams do an amazing job in helping. > > It saves one of the things we all need most - time. Give your users the ability to train themselves. Give them the support they need to help them get to where they need to go. Alleviate the stress on your support teams so they can focus on big ticket items. ----- Pagina: 1 / 4\ Volgende: [Volgende pagina](https://www.getapp.nl/software/91256/walkme?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/91256/walkme) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens