UKG Ready

My regular work for the last year or so has recorded my hours and wages via clocking in with my badge on the Kronos system. I have learned to utilize it for all I can. I see my previous work info before payroll is done and can view future schedules and current numbers and earnings. I work for a terrific and large company and Kronos has been a decent timecard tool.

Overall I have had a great experience with Kronos. I love the learning feature. I have only had issues with the new interface.

We implemented and went live 1/1/2017 with Time and Attendance and Scheduler. The Scheduler had so many features missing on 1/1/17, we had to postpone implementation until the 4/1/17 release date. Every time we ask a functionality question, the answer is "That's a good idea, maybe we can incorporate that in a later release." Not necessarily a good response, when someone is paying you to use software and your question is something you said it could do in the demo. The 3 months worth of credit for our billing I have yet to see applied to our account.

And there are the time clocks, well 5 months in and I am working on getting my third one to see if it will work correctly. First one we bought was compatible with barcodes. We purchased barcodes from a Kronos recommended supplier to fine out they were not compatible with the new clocks. When told we should have sent them in to be tested, I had the response "but we bought them where you told us to buy them." Then, we sent our proximity badges in for evaluation to change from a barcode scanner clock to a proximity badge scanner. Almost a month to get the test results that they worked with the clock, another month to get a correct order form to sign, then 3 weeks to ship to us all to find out Kronos ordered us the incorrect time clock reader. So I am almost 3 months into a process that has been a huge waste of my teams time.

We use a small portion of this product and will think twice before we ever expand it.

Our experience has been very positive. We receive the help that we need when needed. I love the system (Workforce Time Entry) especially no more with the recent upgrades.