mHelpDesk

mHelpDesk
Over mHelpDesk
mHelpDesk is ontworpen om supersnel en gemakkelijk te leren te zijn. Dit platform heeft gratis dagelijkse training en een welkomstteam om te zorgen dat je getraind bent en met de software aan de slag kunt.
De uitstekend beoordeelde buitendienstsoftware is zeer krachtig en ondersteunt een breed scala aan geplande en ongeplande workflows, met zowel eenmalige als terugkerende afspraken. Zorg ervoor dat je team volledig is toegewezen met de planningskalender van mHelpDesk en dat ze efficiënt worden doorgestuurd met de kaartweergave.
Het factureringssysteem van mHelpDesk is volledig geïntegreerd met het gebruiksvriendelijke planningsplatform en biedt met één muisklik facturatie met opdrachtvolging en -rapportage, zodat je altijd snel betaald kunt worden. De klanten van mHelpDesk elimineren graag de dubbele invoer van gegevens door te werken met boekhoudsystemen van derden, zoals Quickbooks, en dat kun jij ook doen.
Hou al je klantinteracties bij in mHelpDesk zodat jij en je team de informatie hebben die je nodig hebt, wanneer je die nodig hebt. Aangepaste velden maken het gemakkelijk om de specifieke stukjes informatie te volgen die uniek zijn voor je bedrijf, en natuurlijk kunnen jij en je team alles in realtime bekijken op je mobiele apparaten in het veld, of waar je maar bent.
Als het hoogst gewaardeerde cloudgebaseerde bedrijfssysteem voor buitendienstbedrijven is mHelpDesk een uitstekende partner voor succes, nu en in de toekomst. Het platform maakt bijna dagelijks toevoegingen en verbeteringen en creëert lange, tevreden relaties met klanten voor het leven. Het bedrijf kijkt ernaar uit om ook jou van dienst te zijn.
Afbeeldingen







Twijfels over mHelpDesk?
Vergelijk met een populair alternatief
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
Alternatieven
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Reviews
Heb je mHelpDesk al?
Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.

- Sector: Olie en energie
- Bedrijfsgrootte: 10.000+ werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 9.0 /10
Great helpdesk application
Beoordeeld op 27-7-2022
Pluspunten
It's elegant in its simplicity, easy to use and does what it's supposed to. As long as you're only looking to arrange projects and make invoicing and estimates, it's a great tool. There's also a smartphone app, although it's just good for the basics. Assessments, service calls, and invoices may be done quickly and easily. Managing customer information across various employment locations is a joy.
Minpunten
There are instances when they provide upgrades that don't benefit my daily application use. Because they cater to a wide range of sectors and demands, I can see how the change would be beneficial. More of them being optional would be ideal. There is a noticeable lag in the application's response but not too serious.
- Sector: Industriële automatisering
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
mHelpDesk
Beoordeeld op 17-7-2019
Always have a great experience when dealing with customer service. I have been helped in a very...
Always have a great experience when dealing with customer service. I have been helped in a very timely manner with any issues that would pop up.
Pluspunten
I like that it is easy to use and was easy to setup. The flow of the customer account is good.
Minpunten
I do not like the reporting. It is not the easiest reports to pull and when you do, sometimes does not make sense. However, I have not used the reports enough to say they are unworkable.
Overwogen alternatieven
RazorSyncRedenen om over te stappen op mHelpDesk
We used RazorSync for several months until we decided that mHelpDesk was a better fit for our business.Antwoord van mHelpDesk
Rita, thank you for sharing your comments. We're happy to hear that the product is working for your business and that the Customer Support team has been helpful. We'll pass your feedback about the reporting to the product and engineering teams. Thanks for being a customer!
- Sector: Bouw
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 5.0 /10
mHelpDesk/HomeAdvisor
Beoordeeld op 3-10-2019
The weaknesses we struggled through for the first 2 years really left it on the back burner as far...
The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.
Pluspunten
1. The calendar integration with Google worked well and the appointment processing flow was good enough.
2. Invoicing and job dollar tracking worked OK as well. Quickbooks integration came along too late for us to play with or even consider.
3. The support team is pretty responsive and helpful when available.
4. The automatic linking with HomeAdvisor worked well usually. When it did, sending out text message alerts for new leads was a nice feature.
Minpunten
1. My biggest issue was communication logging. Although the customer note log was a help, it should log ALL communication with the customer. The fact that their development team couldn't get the log to reflect individual and system-generated emails was a HUGE stumbling block when trying to track customer contact instances.
2. They tried to change our package processing after we were with them for a year. Haggled out a deal, but really soured any aspect of expanding its role with us.
3. Having more than one invoice and/or email template would've been a huge plus.
4. It's integration with HomeAdvisor had its ups and downs. They couldn't seem to get on the same page as far was which HomeAdvisor account to bill for and was problematic when we closed a secondary HA account.
5. The report functionality improved a great deal, but was still not flexible enough to use effectively. That may be my issue and not leveraging the custom report capabilities well enough. It was much better lately, but the export capability was still rather limited.
Antwoord van mHelpDesk
Ken, thank you for taking the time to leave a review. We're glad to hear that overall the scheduling and job tracking features work well, and that the automatic customer texting has been valuable. We're sorry to hear that the communication logging isn't as expansive as you would like -- that's something that we're considering for further development in future updates. We're thrilled to see the 5 stars for Customer Support -- that's always a top priority for us. Please give us a call or send us a chat if we can help with anything. Thanks for being a customer.
- Sector: Vastgoed
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Property Management user for 5 years
Beoordeeld op 11-5-2020
Moved to mHelpdesk from paper work orders. Still using it 5 years later. We don't schedule or...
Moved to mHelpdesk from paper work orders. Still using it 5 years later. We don't schedule or invoice jobs, just use the work order function.
Pluspunten
Least clunky work order software we demoed. Easy for service techs to pick up. Good technical support - I think they wrote an update after one of our guys phones stopped displaying the app properly. That was pretty cool.
Minpunten
Rollout of December '19 update wasn't that smooth. Honestly, most of my complaints are issues that come from being a long-term user and having wrong codes and items from my staff cluttering up the software. Reporting is a little weak.
Redenen om over te stappen op mHelpDesk
Mhelpdesk was least complex. Limble was 2nd choice- Sector: Consumentendiensten
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks Gratis proef lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Quick Response
Beoordeeld op 23-7-2019
The support team was very quick to answer & respond. Very knowledgeable.
The support team was very quick to answer & respond. Very knowledgeable.
Pluspunten
How quickly their team responded and how when going to the screen to correct the problem I did not lose contact with the agent helping me and/or our conversation.
Minpunten
I haven't experienced anything yet to not like about this software. Like any program there's the "getting to know the program stage," and the experience is different for everyone. This is why the customer service department plays an important role. ; But once you get it, the things you can do with Your time that is freed up because of this software.
Antwoord van mHelpDesk
Benjamin, we're thrilled to hear that our Customer Support team was able to quickly answer your questions. We work hard to make sure we resolve customer questions and concerns quickly. Please let us know if there is anything else we can do to help in the future, and thank you for being an mHelpDesk customer.
mHelpDesk - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over mHelpDesk.V. Welke prijsmodellen heeft mHelpDesk te bieden?
mHelpDesk kent de volgende prijsmodellen:
- Gratis proef: Beschikbaar
V. Wat zijn de typische gebruikers van mHelpDesk?
mHelpDesk heeft de volgende typische klanten:
Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
V. Welke talen worden door mHelpDesk ondersteund?
mHelpDesk ondersteunt de volgende talen:
Engels
V. Biedt mHelpDesk ondersteuning voor mobiele apparaten?
mHelpDesk ondersteunt de volgende apparaten:
Android (mobiel), iPhone (mobiel), iPad (mobiel)
V. Met welke andere apps kan mHelpDesk worden geïntegreerd?
mHelpDesk kan worden geïntegreerd met de volgende toepassingen:
Close, Google Analytics 360, Google Calendar, Google Workspace, Mailchimp, PayPal, QuickBooks Desktop, QuickBooks Online, QuickBooks Online Advanced, Square Appointments, Stripe, Twilio, WordPress, authorize.net
V. Welke mate van ondersteuning heeft mHelpDesk te bieden?
mHelpDesk biedt de volgende ondersteuningsopties:
E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Telefonische ondersteuning, Chatten
Gerelateerde categorieën
Bekijk alle softwarecategorieën die gevonden zijn voor mHelpDesk.
- Planning software
- Field service software
- Workforce management software
- Onderhoudsbeheer software
- Software voor buitendienstbeheer
- Business management software
- Personeelsplanning software
- Urenregistratie software
- Buitendienstsoftware
- HVAC-software
- Software voor de olie- en gasbranche
- Agenda software
- Werkorder software
- Onderhoudssoftware voor apparatuur
- Software voor schoonmaakbedrijven
- Software voor loodgieters