--- description: Gedetailleerde beoordelingen over Spiceworks Cloud Help Desk: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk Spiceworks Cloud Help Desk met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Spiceworks Cloud Help Desk reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Website monitoring tools](/directory/113/website-monitoring/software) > [Spiceworks Cloud Help Desk](/software/91171/spiceworks-it-help-desk) # Spiceworks Cloud Help Desk Canonical: https://www.getapp.nl/software/91171/spiceworks-it-help-desk Pagina: 1 / 25\ Volgende: [Volgende pagina](https://www.getapp.nl/software/91171/spiceworks-it-help-desk?page=2) > Blijf op de hoogte van alles wat er op je netwerk gebeurt, van wanneer een gebruiker ongeoorloofde software installeert tot wanneer het tonerniveau van je printer te laag wordt. Met Spiceworks kun je meldingen volgen en ontvangen over alle netwerkgebeurtenissen die voor jou het belangrijkste zijn. > > Oordeel: score van **4.4/5** door 584 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.4/5** | 584 Reviews | | Gebruiksgemak | 4.3/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.2/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.6/5 | Gebaseerd op alle reviews | | Functies | 4.2/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Ziff Davis ## Commerciële context - **Beginprijs**: US$ 6,00 - **Prijsmodel**: (Gratis versie beschikbaar) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Windows (desktop), Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Duits, Engels - **Beschikbare landen**: Australië, Canada, China, Duitsland, Ierland, India, Japan, Verenigd Koninkrijk, Verenigde Staten ## Functies - Aanpasbare branding - Alerts/Escalation - Analytics - Applicatiebeheer - Assets volgen - Auditing van problemen - Bandbreedtecontrole - Baselinemanager - Beheer van IT-assets - Beheer van Service Level Agreements (SLA's) - Bewaking - Capaciteitsbeheer - Compliancebeheer - Configuratiebeheer - Connectiviteitsbeheer - Dashboard - Diagnostische hulpmiddelen - E-mailbeheer - Geautomatiseerde antwoorden - Geautomatiseerde routing ## Ondersteuningsopties - Veelgestelde vragen/forum - Kennisbank - Chatten ## Categorie - [Website monitoring tools](https://www.getapp.nl/directory/113/website-monitoring/software) ## Gerelateerde categorieën - [Website monitoring tools](https://www.getapp.nl/directory/113/website-monitoring/software) - [IT-asset management software](https://www.getapp.nl/directory/325/it-asset-management/software) - [Server software](https://www.getapp.nl/directory/647/system-administration/software) - [Server monitor tools](https://www.getapp.nl/directory/652/it-server-network-monitoring/software) - [APM-tools](https://www.getapp.nl/directory/270/application-monitoring-performance/software) ## Alternatieven 1. [Freshdesk](https://www.getapp.nl/software/10317/freshdesk) — 4.5/5 (3412 reviews) 2. [Freshservice](https://www.getapp.nl/software/91351/freshservice) — 4.5/5 (689 reviews) 3. [Zendesk Suite](https://www.getapp.nl/software/9448/zendesk) — 4.4/5 (4076 reviews) 4. [Milvus](https://www.getapp.nl/software/132287/milvus) — 4.8/5 (298 reviews) 5. [LiveAgent](https://www.getapp.nl/software/91301/liveagent) — 4.7/5 (1758 reviews) ## Reviews ### "Ticketing Tool" — 5.0/5 > **Sandeep** | *25 april 2023* | Commercieel vastgoed | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: I liked the ticketing process or features that were available when creating tickets, as well as the email alerts for each follow-up. > > **Minpunten**: The least i like was server availability, Some times due to work load the server gets crashing and after restarting all the services only it will work without any issues.The initial stage of setup using authentication was difficult. > > We are using Spiceworks for ticketing day to day issues where users are facing and for regular follow-up of any tasks assigned. ----- ### "Best price to get tickets resolved" — 5.0/5 > **Suzanne** | *6 april 2025* | Computer- en netwerkbeveiliging | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: When reviewing needs vs cost, this wins hands down\! > > **Minpunten**: It doesn't integrate as easy as other packages > > In a company that needs to have problems resolved quickly and the ability for others to see what is being held up, this is a great product\! ----- ### "Spiceworks Cloud Help Desk" — 3.0/5 > **John** | *5 maart 2025* | Civiele techniek | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: It's cloud based, so accessible from any location. On prem version was difficult with so many remote workers > > **Minpunten**: Could not create multiple templates for forms. with the on-prem version we had different ticket forms for different topics. Cloud based was limited to just 1 main form > > It's ok for a free option, but ultimately, I had to navigate away from it due to it's lack of customizable options ----- ### "When I use Spiceworks Cloud Help Desk, my life is simple" — 5.0/5 > **Gancho** | *13 februari 2026* | Schoolleiding | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Everything, no special thoughts, and keep going like this. If you add something analogical, only you can ruin the whole system. > > **Minpunten**: Maybe the commercials from the right side, if you are not protected, and they keep coming and coming again, and again > > When I use Spiceworks Cloud Help Desk, my life is simple, I have no worries, and, most importantly, it is free, which we in poorer countries can't afford. Thank you, Spiceworks ----- ### "Steve Rob Music - Spiceworks Cloud Help Desk Review" — 4.0/5 > **James** | *7 november 2024* | Muziek | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Since transitioning from Zendesk last year, we've been using the Spiceworks Help Desk, and it's been a great asset in helping us accomplish tasks more efficiently. The simple dashboard layout makes it much easier for our IT department to manage tickets. Plus, assigning or creating tickets is as easy as clicking on one, streamlining the entire process. > > **Minpunten**: With Zendesk, we had the ability to customize our ticket number sequence, starting at 60000 instead of the typical \#1 or \#2. This made it easier for both our employees and IT department to track and manage tickets efficiently. Unfortunately, we found that Spiceworks doesn't offer the same flexibility. > > Overall, Spiceworks has allowed us to customize the branding within the dashboard, which has made the tool more user-friendly for both our employees and IT department. We also appreciate that Spiceworks includes an inventory system and a built-in knowledge base, where employees can easily find solutions or troubleshooting steps for common issues like network errors or password problems. ----- Pagina: 1 / 25\ Volgende: [Volgende pagina](https://www.getapp.nl/software/91171/spiceworks-it-help-desk?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/91171/spiceworks-it-help-desk) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens