Over Spiceworks

Blijf op de hoogte van alles wat er op je netwerk gebeurt, van wanneer een gebruiker ongeoorloofde software installeert tot wanneer het tonerniveau van je printer te laag wordt. Met Spiceworks kun je meldingen volgen en ontvangen over alle netwerkgebeurtenissen die voor jou het belangrijkste zijn.

Prijzen vanaf:

N/A

  • Gratis versie
  • Gratis proef
  • Abonnement

Top 5 alternatieven voor Spiceworks

Apparaten

Bedrijfsgrootte

K M G

Markten

Australië, Canada, China, Duitsland, Verenigd Koninkrijk en nog 3 andere, India, Japan, Verenigde Staten

Ondersteunde talen

Duits, Engels

Prijzen vanaf:

N/A

  • Gratis versie
  • Gratis proef
  • Abonnement

Top 5 alternatieven voor Spiceworks

Afbeeldingen

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Functies

Totaal aantal functies van Spiceworks: 49

  • Aanpasbare branding
  • Assets volgen
  • Auditing van problemen
  • Bandbreedtecontrole
  • Baselinemanager
  • Beheer van IT-assets
  • Beheer van Service Level Agreements (SLA's)
  • Bewaking
  • Capaciteitsbeheer
  • Compliancebeheer
  • Configuratiebeheer
  • Connectiviteitsbeheer
  • Dashboard
  • Diagnostische hulpmiddelen
  • E-mailbeheer
  • Geautomatiseerde routing
  • Hoofdoorzaakanalyse
  • Incidentenbeheer
  • Inkoop en ontvangst
  • Inkoopbeheer
  • Kennisbankbeheer
  • Kennisbeheer
  • Licentiebeheer
  • Mobiele toegang
  • Netwerkanalyse
  • Netwerkcontrole
  • Onderhoudsbeheer
  • Onderhoudsplanning
  • Opdrachtenbeheer
  • Patchbeheer
  • Prestatieanalyse
  • Probleembeheer
  • Projectbeheer
  • Rapportage en analyse
  • Realtime chatten
  • Resourcebeheer
  • Taakbeheer
  • Ticketbeheer
  • Toegang en controle op afstand
  • Toegangsopties/machtigingen
  • Toezicht op activiteiten
  • Uitgifteplanning
  • Uptimerapportage
  • Veranderingsbeheer
  • Voorraadbeheer
  • Waarschuwingen / Escalatie
  • Webverkeerrapportage
  • Workflowconfiguratie
  • Zelfserviceportal

Alternatieven

Atera

4,6
#1 alternatief voor Spiceworks
Atera is een uitstekend alles-in-één RMM-toolpakket voor MSP's en IT-professionals. Combineert RMM, PSA, externe...

Pulseway

4,7
#2 alternatief voor Spiceworks
Pulseway is rechtstreeks ontworpen voor MSP's en interne IT-teams en biedt een krachtige monitoring- en beheertool die...

EcholoN

4,7
#3 alternatief voor Spiceworks
EcholoN is a customer service management software designed to help businesses handle quality control processes,...

HarmonyPSA

4,5
#4 alternatief voor Spiceworks
HarmonyPSA ondersteunt de volledige zakelijke levenscyclus, van het genereren van leads tot contractvernieuwing. Het is...

Reviews

Totaalscore

4,4 /5
(499)
Prijs-kwaliteitverhouding
4,6/5
Functies
4,2/5
Gebruiksgemak
4,3/5
Klantenondersteuning
4,2/5

Heb je Spiceworks al?

Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.

Schrijf een review!
5 van 499 worden weergegeven
Robert R.
Totaalscore
  • Sector: Levensmiddelen- en drankenindustrie
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Ideal free helpdesk for small to medium businesses

Beoordeeld op 10-9-2021

Overall I have been very happy with Spiceworks, especially the community of users.

Overall I have been very happy with Spiceworks, especially the community of users.

Pluspunten

It's impossible to beat the cost of free. The product is well designed and functions extremely well for the job it is designed for.

Minpunten

Larger IT departments won't be able to route tickets to specific teams. It would be very nice if spiceworks could expand its offering to include sub service desks etc.

Matthew B.
Totaalscore
  • Sector: Management non-profit organisaties
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Help Desk Where You Want It

Beoordeeld op 6-6-2021

Starting a new role in the organization that had no Help Desk and no history or structure;...

Starting a new role in the organization that had no Help Desk and no history or structure; Spiceworks proved to be the single biggest one thing that could be done right that would yeild improved IT services to the organization. User responsibility shifted to reporting IT issues using email and overall satisfaction improved and service impacting issues due to weaknesses in infrastructure, bad procedures or mislaid processes were identified by the ticketing system and corrected.

Pluspunten

I started using Spiceworks in the cloud and then copied the database and importing it to our VM and lost nothing. It is an efficient and easy to use platform. Adding techs and break-fix categories to track what needs to be improved proved to be successful. This allows IT to focus on root cause and then to deploy solutions to prevent the same.

Minpunten

The reports need to be streamlined to remove redundancy. Quantity is not always a good thing and by compressing and focusing on key areas the reporting could be a lot better and less fractured.

Overwogen alternatieven

ServiceNow, Zoho Desk en Zendesk

Redenen om over te stappen op Spiceworks

First it was/is free. This proved great for our tight budget. We added Manage Engine and the integration proved invaluable. With the two combined, we now have analytics and desktop management and patching.
Josh B.
Totaalscore
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning

Awesome IT Help Desk software, horrible inventory system.

Beoordeeld op 10-11-2017

Pluspunten

Spiceworks is great for managing help desk tickets. Using HTML we've been able to customize our end-user portal. Create multiple ticket templates to capture the details we truly need from end-users. We have found that the mobile application for iOS and Android to be the best on the market. It has a great GUI, very user friendly, informative, and easy to set up.

Minpunten

The inventory system is lacking when it comes to producing accurate information. At one point this year we were upgrading our end users to dual monitors. We attempted to use Spiceworks to produce the make and model of the current monitor the end users were using. It came back telling us a generic description. I ended up writing a batch file that would obtain them remotely and that was accurate. We've also had issues where it would scan a computer that had 2 monitors but would only show one. We also went through a license key audit and thought we could rely on Spiceworks to produce accurate results. It ended up showing us that several computers had 3 iterations of office installed. I understand that these keys are in the registry but other similar scanners would only produce keys for whats actually installed on the workstation by cross-referencing installed applications and registry keys.

We recently have been experiencing issues where Spiceworks would attempt to scan 180 assets and it would fail to complete the scan without errors. We found this out by using WSUS to determine how many computers we had and Spiceworks was off by 30 assets of the 180. At least twice a week it also locks up and our end users can't access the help desk portal to submit tickets.

We've chosen to use LanSweeper to track assets. LanSweeper produced accurate results in a fraction of the time Spiceworks produced incomplete results. Spiceworks took 8+ hours, LanSweeper <30 minutes.

Armando I.
Totaalscore
  • Sector: Computernetwerken
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Complete suite of administrative tools for your Network

Beoordeeld op 29-9-2021

Thanks to Spiceworks I was able to control each asset and foresee any problem, be it licensing or...

Thanks to Spiceworks I was able to control each asset and foresee any problem, be it licensing or errors. The continuous monitoring of my services gives you peace of mind

Pluspunten

With spiceworks CM version I was able to register all the devices on my network, monitor their performance and record all my assets. My users can open tickets oriented to our services.

Minpunten

It can be a bit lengthy to configure all the tools since it has a high number of variables. Ads hide good design. The translation is not entirely good.

John K.
Totaalscore
  • Sector: Computernetwerken
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

SpiceWorks Cloud IT helpdesk for free!

Beoordeeld op 21-10-2019

Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so...

Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so even though its lacking some features which I hope will get added soon as ive mentioned earlier it does do everything you would expect from a basic IT Support helpdesk ticketing system. So if your looking for a free IT helpdesk solution I would really try out Spiceworks offering and also take a look at there cloud hosted version which I use myself.

Pluspunten

Spiceworks ive used the community for years now so when I found there IT Helpdesk I started to use it but I then stopped for a while until there cloud IT Helpdesk came out which for me works best as I dont need to worry about hosting anywhere. So now I have a great IT helpdesk for my clients to log tickets with all for free!

Minpunten

The only Con to Spiceworks IT Helpdesk was that I was initially released as a windows installer which didnt really work for my business as I dont have my own servers, it wasnt until the Cloud IT helpdesk version came out that I then started to use Spiceworks IT helpdesk again as my client IT helpdesk solution. Its also lacking some features you would see in premium solutions but it does the basics and works for my IT Consultancy business.

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Spiceworks - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over Spiceworks.

Spiceworks kent de volgende prijsmodellen:

  • Prijsmodel: Gratis versie
  • Gratis proef: Beschikbaar

Spiceworks heeft de volgende typische klanten:

Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001+

Spiceworks ondersteunt de volgende talen:

Duits, Engels

Spiceworks ondersteunt de volgende apparaten:

Android (mobiel), iPhone (mobiel), iPad (mobiel)

We hebben geen informatie over welke integraties Spiceworks kent

Spiceworks biedt de volgende ondersteuningsopties:

Veelgestelde vragen/forum, Kennisbank, Chatten

Gerelateerde categorieën

Bekijk alle softwarecategorieën die gevonden zijn voor Spiceworks.