ConnectWise Automate

This product has a uniquely limitless capacity for growing the operational process of managing computer systems. Great out of the box monitors and functionality. Unparalleled remote control. Large user community and expansive plugin ecosystem.

QA is is lacking on new releases. Support takes a long time, with the exception of down situations. Slow release cycles. Lots of legacy functionality that is deprecated litters the product. Exceptionally slow at times.

It is a very powerful tool to manage our clients machines. It can run custom scripts and do a lot of proactive maintenance.

It is very fast when remote controlling other computers

The scripting engine is very powerful

It pulls a huge amount of data

It is very customizable

It can be a little complex for new users

The integration with Connectwise: Manage can cause some issues with ticket entries

Customizing it for your needs can be time consuming

I

It was included in the costs of outsourced IT

It hardly would connect and allow me to work with systems when it was most ciritical

Once setup it does what it does well.
Very few issue after setup and config.
Gives a wealth of information on devices managed.

Can be a burden to setup and config
Takes a good amount of training to really use it well
Being good a scripting is a must

It does a lot of things and helps us keep tabs on hundreds of clients. Remote access, patch management, remote diagnostics, integration with ConnectWise PSA and a host of other third party products.

Setup time can be cumbersome and some of the advanced features you really need to work with a lot in order to become a master at it.