Gusto

Gusto
Over Gusto
Gusto is een modern, online personeelsplatform dat kleine bedrijven helpt om voor hun teams te zorgen. Naast volledige payrolldiensten biedt Gusto ziektekostenverzekeringen, pensioensregelingen, HR-expertise en tools voor teambeheer. Momenteel ondersteunen Gusto-kantoren in Denver, San Francisco en New York meer dan 100.000 bedrijven in het hele land.
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Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
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Reviews
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- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 10.000+ werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Gusto is a great cost-effective HR tool
Beoordeeld op 3-8-2023
Staff is friendly and helpful, and they respond quickly to emails (in less than an hour, on...
Staff is friendly and helpful, and they respond quickly to emails (in less than an hour, on average). The website is well-organized and simple to use. We switched from Intuit Payroll because it made paying state taxes to the appropriate agencies a snap.
Pluspunten
Overall, it's a nice piece of ux design. The reality is that the criterion for usability for most goods in this space is simply that they work. With enough enthusiasm, most tasks become not only feasible but also simple. It's as simple as a few natural mouse clicks.
Minpunten
When I try to build a report that fits my exact specifications, I'm often forced to generate more data than necessary just to get to the data I want. It would be more convenient if you provided a part where I could pick and choose the data points that would go into my report.
- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 9.0 /10
Great Payroll for Small Business
Beoordeeld op 16-12-2024
Pluspunten
I like all the features and how it's easy to do payroll
Minpunten
The reports are hard to build at time and I would like it to be easier.
- Sector: Afdrukken en drukwerk
- Bedrijfsgrootte: 11-50 werknemers
- Wekelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 6.0 /10
Setup and payroll processing works well. Just don't try to talk to a caring, intelligent...
Beoordeeld op 24-9-2024
Other than the horrible incident with trying to reach someone who could help me, the setup and...
Other than the horrible incident with trying to reach someone who could help me, the setup and bi-weekly processing is going well. It would be nice if the payroll journal entries could be electronically entered (via an email and import??) into our companies bookkeeping software. I believe that might be possible for QuickBooks and maybe others, but don't quote me on that. I know that some payroll companies have that "auto-journal entry" capability. That would be a very nice feature to look for when researching payroll service providers.
Pluspunten
I like the quirky personality and fun images. Finance and Payroll is a very serious area of business. It is refreshing to have a program like Gusto add a little spice to things. They have a decorated, prancing pig as a logo. :)
Minpunten
I came very close to damaging my vocal cords at the end of our first year. The State of Wisconsin sent me a letter directly saying that we owed $16,000 in back payroll taxes plus over a thousand dollars in interest and penalites. I called Wisconsin myself and quickly determined what the problem was. It was a simple error Gusto made when filling out our annual gross pay and withholding report. The first 3 months were compliled by me. We started with Gusto in November. The 4th quarter number Gusto sent to the State was a total of all 3 of my quarters PLUS the total for the 4th quarter. We had approx. $4,000 in taxes due to the State each quarter. All money was paid, by myself for 3 quarters and Gusto for the 4th quarter. However, the man who signed the form at Gusto entered $20,000 for the 4th quarter and $32,000 (3 qtrs X $4,000 plus $20,000) for the annual total. We had paid $16,000. This created a shortage of $16,000 according to the automated computer at the Wisconsin Department of Revenue. Hence, the letter filled with interest and penalties.
The lady Wisconsin DOR was very helpful and much to my surprise, I was able to correct the annual filing myself online with her help on the phone. The $16,000 was no longer due. However, everyone in the entire State of Wisconsin system was powerless to eliminate the interest and penalties.
I had to make well over 10 phone calls and emails just to talk to someone at Gusto who could help me. I explained that the immediate problem was cleared up by me. However, Gusto was responsible, per how ALL payroll companies sell their services, for the interest and penalties since Gusto was entirely to blame.
It was SO FRUSTRATING that the first people answering the phone acted as though they had NO IDEA that Gusto even processed government payroll reports. Once, while ON HOLD, and intermittently talking to a live person for 45 minutes, I asked this entry level phone answerer which office they were in: east coast or west coast? They said that they COULDN'T ANSWER!!! We went round and round with excuse after excuse why he couldn't answer. Starting with "I don't know" and ending up with "I'm afraid that you may buy an airplane ticket to my city, hunt me down and violently attack me." I was livid. But that wasn't why I screamed at the top of my lungs.
Finally, after 10 contacts and many failed promises to have a manager contact me, a top woman manager in the appropriate department came to the phone after another half-hour plus wait. We reviewed the situation. Again, this was a VERY SIMPLE SITUATION. An honest mistake that anyone who has ever filled out a government form, or a middle school math test, could easily have done and in hindsight would be able to see their error and admit that they made a mistake.
The Gusto manager said several times, which I remember like it happened yesterday: "I will get back to you after reviewing this situation, and IF Gusto made an error, we will remedy the situation." IF IF? IF GUSTO MADE AN ERROR?!?!?!?!?! IF I lost my cool demeanor. I am mild mannered and like to laugh and joke. Be a nice guy. Hence, wondering what the weather was like and which sports teams the man on hold would like to talk about. Except that he thought that I could possibly be a violent threat even though, east coast or west coast I was a long airplane flight away!! This manager said "IF" one too many times. I SCREAMED THE OBVIOUS! "GUSTO WAS UNDER CONTRACT TO FILE THE PAPERWORK. GUSTO PERSONNEL SIGNED THE PAPERWORK. I HAD NOTHING TO DO WITH IT OTHER THAN I CLEANED UP THE MESS GUSTO CREATED. NOW GUSTO NEEDS TO PUT ON THEIR BIG GIRL PANTS AND TAKE RESPONSIBILITY FOR THEIR ERROR. THERE IS NO IF INVOLVED." {How can I make the word IF twice the size and bold so it stands out more? Standard text doesn't come close to how furious I was. First over 10 contacts I initiated. Then being told...'IF Gusto made a mistake" when the mistake was obvious.
Antwoord van Gusto
Hello Jon,
Thank you for taking the time to share such detailed feedback. We sincerely apologize for the frustration and inconvenience you experienced, and we understand how important it is to have a responsive and supportive team when facing tax-related issues. We take your concerns seriously and will review this situation to ensure we learn and improve from it. We're glad to hear that, outside of this incident, the setup and payroll processing have been working well for you. Your feedback about the auto-journal entry feature is also valuable, and we'll take it into consideration. Thank you for being a Gusto customer, and we appreciate your patience as we work to do better.
-Gusto
- Sector: Automotive
- Bedrijfsgrootte: 11-50 werknemers
- Wekelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Do do it. You will get burnt
Beoordeeld op 23-10-2024
I am now facing legal action due to Gusto's failure to properly file payroll taxes. Despite months...
I am now facing legal action due to Gusto's failure to properly file payroll taxes. Despite months of trying to get in touch with them, I have been unable to access any reports or history showing what taxes were paid. Every time I reach out, I’m told that someone is ‘working on it,’ but no actual help or resolution has been provided. This has been an incredibly stressful situation, and their lack of transparency and accountability has put my business in a very dangerous legal position. I strongly advise against using Gusto for any payroll services if you're relying on them for accuracy and compliance.
Pluspunten
It had a modern user interface. It was easy to access
Minpunten
Absolutely no support. Failed to file and pay taxes withheld
- Sector: Religieuze instellingen
- Bedrijfsgrootte: 51-200 werknemers
- Wekelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Gusto review
Beoordeeld op 6-1-2025
Before we had Gusto, we only had paper checks or paystubs for those who direct deposited. I guess I...
Before we had Gusto, we only had paper checks or paystubs for those who direct deposited. I guess I like it.
Pluspunten
I like that I get an email whenever I get paid!
Minpunten
I don't like having to log in to see my paystub instead of it just coming automatically with the email. *I guess that's for security, so ok, but still.
Gusto - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over Gusto.V. Welke prijsmodellen heeft Gusto te bieden?
Gusto kent de volgende prijsmodellen:
- Vanaf: US$ 40,00/maand
- Prijsmodel: Abonnement
- Gratis proef: Beschikbaar
V. Wat zijn de typische gebruikers van Gusto?
Gusto heeft de volgende typische klanten:
Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500
V. Welke talen worden door Gusto ondersteund?
Gusto ondersteunt de volgende talen:
Engels
V. Biedt Gusto ondersteuning voor mobiele apparaten?
Gusto ondersteunt de volgende apparaten:
V. Met welke andere apps kan Gusto worden geïntegreerd?
Gusto kan worden geïntegreerd met de volgende toepassingen:
15Five, 7shifts, Accelo, Aplos, ApplicantPRO, Asana, Ashby, AttendanceBot, Autobooks, BambooHR, Bench, Boast, Bonusly, Bookkeeper360, Boomer, Box, Brandly, Breezy, Brex, Buildertrend, Capbase, ChartHop, CleanCloud, ClickUp, ClienTrak, ClockShark, Clover, Connecteam, Culture Amp, CustomBooks, Dataddo, Deputy, Dext, Drata, Dropbox Business, Dynatrace, EasyLlama, Empuls, Engagedly, Ethena, Expensify, Flatly, FreshBooks, Fulfil.IO, GitHub, GoCo, GoalSpan, Google Workspace, Greenhouse, Guideline, Homebase, Homebase AI, Hour Timesheet, Housecall Pro, Hubstaff, Hubstaff Tasks, Human Interest, Hyperproof, Ignition, IncentFit, JazzHR, Jirav, JobScore, JobTread, Jobber, Jobcase, KeldairHR, LastPass, Lattice, Lendio, MonkeyPod, Okta, OnTheClock, Online Check Writer, OpenComp, PerformYard, Procare Solutions, QuickBooks Desktop, QuickBooks Enterprise, QuickBooks Online, QuickBooks Online Advanced, QuickBooks Time, Reach Reporting, Roots, SINC, Sage Accounting, Sage Intacct, Sapling, Sapling, Sauce Labs, Secureframe, Shoobx, Shopify, Shopify Plus, Slack, Sling, SpotOn, Syft Analytics, Synder, TaxTaker, Teamtailor, Time Tracker, Timeero, Tinq, Trainual, Traliant, Travitor, Trello, Uptick, VGS, VIVAHR, Vagaro, Vanta, Veryfi, Veryfi Receipts OCR & Expenses, Vestwell, Webex Suite, When I Work, Wizehire, WorkforceHub, Workiz, Workyard, Xero, ZarMoney, ZipBooks, allGeo, brightwheel, busybusy, monday.com, neo.tax, talech
V. Welke mate van ondersteuning heeft Gusto te bieden?
Gusto biedt de volgende ondersteuningsopties:
E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Telefonische ondersteuning, Chatten
Gerelateerde categorieën
Bekijk alle softwarecategorieën die gevonden zijn voor Gusto.
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- Aanwezigheidsregistratie software
- Tijdregistratie software
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- HR-software
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