Health & Wellness Business Management Software
3.9/5 (1636 review)MINDBODY software provides everything you need to bring your long-term vision to life. It starts simple: you organize your day and welcome new clients. Clients arrive at your business and you check them in. Whenever first-timers are looking to join, you ask them to sign a few things quickly with an e-waiver, which saves to their client profile immediately.
As you grow, you shift to planning the day around how everybody’s schedule fits together, and MINDBODY helps you keep track of what each staff member is up to.
Before long, new clients start finding you on the MINDBODY Connect app, and they start booking your services, too. Once that new client becomes a loyal regular, you can set up recurring billing and even have them join your automated referral program, to give them a little incentive for telling their friends about you.
Whenever you catch a free moment between clients, you can review your numbers to see how you’re growing—things like your revenue, sales, attendance and client retention. And because there’s always room to grow, you can use what you learn to plan and execute marketing campaigns, bringing inactive clients back in with automated emails and text messages.
And because your brand and services become such a part of your clients’ routine, you can even create a completely tailored mobile app with your branding, so they can have the same experience with you on their phones.
Pluspunten
The sheer range of things this program can do is extremely impressive. Having just one program that can do so much is a huge plus in terms of simplicity and frugality. Specifically, it is very nice to have a POS, scheduling software, and online booking all in one. You can have two computers set up at your gym that can handle everything. Extremely convenient.
Customer service is pretty good. I never had to wait on hold for longer than a few minutes. Sometimes the help takes longer than seems necessary and is difficult to follow, but I think that is more than fault of this somewhat convoluted software than the actual customer service itself.
The software is easily accessible from anywhere. Surprisingly, their mobile platform is actually pretty good!
Minpunten
The main Con in a word is Convoluted. Everything is multiple steps, navigating the software can be difficult, and the layout is not intuitive in the slightest. I strongly dread training new employees on this software. It usually takes me about two hours just to go through everything with them...It's a headache. Like anything else, it's not too bad once you learn it, but learning it is not fun.
The POS is a little clunky. Processing is a bit slow- this was an issue even on a new computer. At my former employer, we actually ended up buying a different POS because we were so tired of putting up with the one built I to Mindbody. We still used the Mindbody one for class and competition registrations, but everything else (open gym admissions, merchandise, snacks, and drinks) went through the other system.
I've truly found Mindbody as an ally to help run my business. The company and community around it is why I'm in the health and fitness industry. It is inspiring to see a company trailblaze positive change in the public's heath and look forward to be associated with Mindbody for years to come.
Pluspunten
Mindbody is easily the most powerful and comprehensive software available to help run your health and fitness company. What a lot of people may not know is that this company is leading the charge to improve health and fitness in this country and throughout the world where Mindbody is found. Having spent time at their campus in San Luis Obispo, I've seen it first hand. I go to the Mindbody University events to learn and to be inspired. It is a comprehensive program so it can be complicated. With time, you can master this program then use complementary software depending how sophisticated you want to be with your company.
It is confusing to see so many complementary software programs, but to the best of my knowledge, I believe Mindbody keeps from duplicating every idea/program to not degrade the work that they do with the foundation of the work that they do well.
This company is innovative and trailblazing ways and features that will enhance the clients experience at your gym/studio and easily the best feature is the ability to use a mobile device to run the software and create and pleasant experience for the user.
Minpunten
I believe if anyone considers using other software, it is because you are forced to use a specific credit card company with Mindbody. The sophistication to take different types of payment is lacking in such a monumentally successful software program. They tried to roll out a mobile dedicated payment device called POYNT which has been disappointing. It is clunky and unreliable, but I was pleasantly surprised to be able to return for a credit on my account. There are reports that the payment system is being revamped and it would be a revelation and would make the system truly complete.
My overall experience with Mindbody business management has been well. Customer service is really good, each department I speak with is very helpful and informative. However, I would like to see Mindbody have a department or a program that allows businesses to collaborate with the MindBody software team, to help improve the software and help the Mindbody software team understands the types of software tools different business would need.
Pluspunten
I consider MindBody on the computer, and a mobile device two different software experiences. What I enjoy the most about MindBody on the computer, is the ability to resize the window, which allows you to control the amount of information on the screen. What I like most about the MindBody software on a mobile device is the ease of use, and straight to the point UI.
Minpunten
What I like least about the MindBody software on the computer is the outdated feel and UI. Some menus feel cluttered, while other menus are mostly blank and could contain more information or a drop-down menu and some tabs feel hidden too. A lot of our staff members state that they can not understand the software at first glance and have a difficult time navigating the UI. Simply put, the software should be as easy as, I want to do A, B and C, and should be able to not have to dig through tabs and menus to do it.
Another thing I like least about the software is location management. Our business has two locations using Mindbody, and there is not an easy eay to switch between both accounts, without having to completely log out of the account and log back into the other one.
What I like least about the MindBody software on a mobile device, is the business app, it can sometimes look outdated as well. The schedule tab in day view looks cluttered at first glance. The client tab is mostly blank when it could have a "most recently added" tab, or "clients that checked in today" or "Clients that checked in this week" tab.
Overall. Our experience is a positive one.
We certainly have our frustrations and have been met with dead ends on more than one occasion.
We have been continually researching and discussing with peers the use of other similar products to see if there would be a similar and more cost effective fit for us.
Pluspunten
-visually, it is simple and appealing
-The customer service team is responsive and intelligent and we appreciate the remote controlling of the screen to learn while issues are resolved
-Mostly it has accommodated the needs of our business
Minpunten
-It is clearly most functional for a class-based business, we would love to see improvements and functionality for appointment based (one that stands out, is being able to schedule through our Google Business listing)
-The fact that you raise your rates and do not grandfather in your current subscribers to stay at the same rate is really sneaky and I do not respect that at all. Just because you add features that we did not ask for or need, does not mean that your happy clients should be forced into higher cost for services they do not want. Some customer loyalty would be nice.
-There are features that we "cannot change" at all that would make our business run more smoothly (how the check out options are arranged, the way that clients are able to book certain times using your software through our website, and using a GC to pay for a service when booking online...to name a few)
-When mind body is down, our business is DOWN, and we have seen first hand how horrible of an impact this can have for us
Hi Amanda-
Thank you for sharing your feedback with us. Our recent acquisition of Booker Software was aimed at improving the experience for appointment-based businesses like yours.
In addition, we apologize for the impact that we have on your business when our software has an event, but know that we are actively working on solutions to prevent that from happening in the future.
Did a great job compiling competitive software services that we need for our business.
Pluspunten
Very easy to use once you get set up and figure it out how to make it work for your business. Before MindBody changed their software capabilities... again... there was so much flexibility in how to use the software and it has so many very applicable functions for multiple business types. Customer service has ALWAYS been amazing and the interface is very customer friendly. It also has a great app for online booking.
Minpunten
How much the program changes in terms of the way the interface is used; every "update" has made the system very complicated for our businesses use, and we would constantly be retraining our employees how to use get around the new changes to use the software as we originally purchased it for. As of a month ago, they just implemented a new payment tier system that has limited our previous uses and is forcing us to pay an additional (went from to get most of the functions back and a bunch we don't want or will ever use for our business. Which leads us to our final issue... MindBody is constantly upping their prices. We have been with them for 5 years (???) and every year they are charging us more. In summary, too many changes with little warning, new functions are being implied that we don't want nor will use but are expected to pay for, and capabilities we had before we are now expected to pay more for after years of access. We wished we could have stayed with them, but they seemed to have outgrown our business and overshoot our needs.
Essential $129: Manage your schedule, sell services, and streamline everyday tasks.
Accelerate $239: Keep your clients coming back with email campaigns and text confirmations.
Ultimate $349: Grow your business with advanced marketing tools, automations & analytics.
• Online booking: Give clients a way to sign up for their next visit on their own. Clients can see your availability and choose what works best for them.
• Point of sale: Process every purchase easily, including retail, classes or appointments, workshops or memberships, gift cards and more. Every purchase is logged on the client’s profile for easy reference later.
• Staff management: Get the whole schedule into one place, and give every staff member a login so it’s always accessible from their laptop or phone. Take care of payroll in minutes, too.
• Reports: Analyze the numbers that matter most, from attendance and revenue to retention and membership growth. Every interaction with clients adds to your historical data, so you get a comprehensive picture of your business as time goes on.
• Client tools: Store everything in a simple client profile, and refer back to it quickly whenever that client comes in. You can save notes, check their purchase and visit history, and see their payment status.
• Marketing tools: Get the word out easily with automated promotion tools. Pull lists from your client profiles, set up promo codes, combine your services into discount packages—and track the success of everything so you know what’s most effective.
In the health and wellness industries, the key to business growth has to do with automation. The more business management tasks a fitness studio, spa, or salon can automate, the more time its employees can spend tending to clients’ needs. MINDBODY is a cloud-based business management platform that allows users in the health and wellness industries to offload the burden that comes along with running a thriving business.
Designed for fitness studios, salons, personal trainers, spas, yoga studios, boxing centers, wellness centers, and other businesses in the health industry, MINDBODY has become one of the most recognizable names in cloud-based business management. The MINDBODY platform includes features for marketing, automation, and online booking, and it provides users with tools for generating detailed reports that have to do with monthly sales and revenue, client attendance, and product inventory.
MINDBODY is a business management and marketing platform designed for users in the health and wellness industries. The cloud-based solution enables businesses to forge deeper connections with clients through online class scheduling, waitlists, reminders, and even automated referral programs. Businesses that use MINDBODY can set up automated recurring billing, as well as create detailed clients profiles. Digital marketing tools also help businesses with new customer acquisition.
The goal of MINDBODY is to help business owners bring their visions to fruition. Organizational features make it easier to manage most day-to-day tasks that go along with owning a business in the health and wellness industries, such as checking-in clients and making sure liabilities waivers are signed. Offloading those basic business management tasks to MINDBODY makes space for business owners and studio managers to spend more time connecting with their clients and growing their businesses.
Automated Business Management Typical business tasks like payment collection, appointment confirmations, and even payroll processing can be automated with MINDBODY’s business management tools. The cloud-based solution helps its users save time, particularly when it comes to confirming events and appointments with clients via email, text message, or through the web-based platform.
Create profiles for each member of your staff, making sure to enter each employee’s services, prices, and availability. MINDBODY will take the information you’ve entered and use it to automate client scheduling and payment collection. You can even set the maximum number of clients able to enroll in a given class, and create automated waitlists that your clients can join in the hopes of snagging a spot if someone cancels.
Digital Marketing Tools MINDBODY provides marketing tools for both client acquisition and retention. In an effort to attract more business and generate increased referrals, users can send digital promotions and discounts, as well as create digital loyalty programs to reward their most frequent clients.
When you sign up for MINDBODY, your business is automatically listed on the company’s consumer-facing mobile app, which is used by more than 250,000 people. Other marketing features that MINDBODY offers include trackable promo codes, discounted package deals, and gift cards, which you have the option to create and distribute via online channels at any time. You can also use MINDBODY’s platform to send “We Miss You” emails to clients who’ve stopped coming in as frequently.
Online Scheduling Providing clients with a way to book classes or lessons online is one of the smartest things a health-based business can do. MINDBODY”s online scheduling platform can be linked to a business’s existing website or Facebook page. The company’s free mobile app, MINDBODY Connect, allows clients to manage their own schedules (as well as payment histories) from any connected smartphone or tablet.
You can enter the class schedules at your facility, along with the number of available spots in each class and MINDBODY will handle all the heavy lifting related to online scheduling, including offering waitlists to fill spots that open up at the last minute. Advanced features available through MINDBODY’s online scheduling platform include attendance lists, client filtering, and customization options for studios with multiple locations.
Business Reports Studio owners deserve to know whether the business management software they’re using is generating a positive return on investment. MINDBODY makes this process easy by providing its users with the ability to quickly generate detailed reports that track how well they’re meeting defined business goals.
Dig into your own business data by heading to the Reports section in your MINDBODY account. Use the search box to find the data you need by keyword, or browse through basic report descriptions. You can review trends in customer retention, sales figures, and overall business growth at your company. Larger trends can be broken down based on client locations and referral sources, which provides you with an in-depth look at which promotions or marketing vendors are performing the best.
MINDBODY integrates with a number of third-party apps and add-ons, including custom mobile apps, marketing tools, consumer networks, and website tools. A few of the most prominent integrations include Constant Contact, Perkville, HealCode, and Listen360.
MINDBODY offers multiple pricing tiers, based on the size of the business and the number of clients.
Individual practitioners can use MINDBODY for $30 per month, while small teams and mid-size businesses can expect to spend between $60 and $85 per month. MINDBODY also offers an “Accelerate” plan for businesses focused on bringing clients back more often and increasing revenue through business automation. The “Accelerate” plan costs $145 per month.
Businesses at all pricing tiers are eligible to accept credit card payments online or at the front desk, with transactions automatically linking to the client’s MINDBODY account.
Hieronder zie je enkele veelgestelde vragen over MINDBODY.
MINDBODY kent de volgende prijsmodellen:
Vanaf: US$ 129,00/maand
Prijsmodel: Abonnement
Gratis proefversie: Niet beschikbaar
Essential $129: Manage your schedule, sell services, and streamline everyday tasks.
Accelerate $239: Keep your clients coming back with email campaigns and text confirmations.
Ultimate $349: Grow your business with advanced marketing tools, automations & analytics.
MINDBODY biedt de volgende functies:
MINDBODY heeft de volgende typische klanten:
Grote ondernemingen, Middelgroot bedrijf, Klein bedrijf
MINDBODY ondersteunt de volgende talen:
Engels, Frans, Duits, Italiaans, Spaans
MINDBODY kent de volgende prijsmodellen:
Abonnement
MINDBODY ondersteunt de volgende apparaten:
Android, iPhone
MINDBODY kan worden geïntegreerd met de volgende toepassingen:
ActiveCampaign, Constant Contact, Delivra, Emma, Mailchimp, REACH, Social Campaigns, TapMango, Trainerize, Xero
MINDBODY biedt de volgende ondersteuningsopties:
Veelgestelde vragen, Forum, Kennisbank, Online ondersteuning, Telefonische ondersteuning, Video-instructies
Overall, this product is a good solution for any gym or membership based company. I have not been able to find an option out there that has as many capabilities as Mindbody does, so I've chosen to stick with it. While it does have some inconveniences, it is a very reliable flexible software, which at the end of the day is the most important thing anyway.