Medallia - Overzicht
Wat is Medallia?
Medallia Experience Cloud, an award-winning SaaS platform, leads the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. Medallia is equipped with the most comprehensive capabilities for capturing feedback and experience signals wherever customers are interacting, including: email, social, digital web and in-app, conversational messaging and connected devices. And, when combined with operational and transactional data fed into Medallia, organizations can understand every touchpoint along every customer journey. Medallia Athena brings AI and Machine Learning to the platform, detecting patterns, uncovering issues and new business opportunities, and predicting behavior, all to focus attention for smarter business decisions. Medallia delivers these insights in real-time, across the organization, so that the voice of the customer can be embedded in daily decisions made by everyone, from the frontline to the C-suite. Using Medallia Experience Cloud, organizations can make demonstrable improvements to the customer experience and employee experience, reducing churn, turning detractors into promoters and buyers, and creating in-the-moment cross-sell and up-sell opportunities. All of which help companies deliver clear and potent returns on investment. Learn what Medallia can do for your organization by requesting a demo at https://www.medallia.com/contact-us/Medallia - Overzicht
Prijzen
Prijsopties
Medallia - Functies
Medallia reviews
Medallia reviews
Excellent from introduction to implementation. It was first rate.
Improved performance from front line agents as well as leadership who really have embraced the new tools.
The best way to measure and record your customer satisfaction
Great central location for reviewing reviews
It's a great and clean user interface that allows for quick navigation.
Service agent reviews
Robust reporting to keep a pulse on what the customer thinks.
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Excellent from introduction to implementation. It was first rate.
Pluspunten
Flexibility, ease of use and ability to train users quickly for use right out of the box. This application provides a way for Call Centers to become true Contact Centers. As a high quality Customer Experience steps to the forefront of business demands and requirements, this software tool gives me as a consultant a way to help clients boost their efficiency, overall Customer Satisfaction and, employee satisfaction. The better the customer experience is the better employees enjoy their job and they love when tools give them added tools that give them the ability to surprise customers.
Minpunten
Cost is always a concern. There is a steep learning curve to consider your team fully utilizing all of the features that this product delivers. You have to commit to it and make learning and using the system a priority. It provides a great deal of data output that can be useful if leadership is given the flexibility and time to review and use the data to improve performance.
The best way to measure and record your customer satisfaction
Pluspunten
If you are a customer facing organization such as a hotel and struggle to deal with customer feedback, it's time to digitalise. Medallia is a great software for hotels, I've used it in 2 hotels and never had issue. Customer feedback was easily collected from customers through customizable surveys and the data ranked. It is important to train your front line to collect customers emails in order to get a higher respose rate and improve your NPS. Works with most of the CRM's.
Minpunten
No issue. Many reporting capabilities. I was very happy with the product.
Great central location for reviewing reviews
It's a great and clean user interface that allows for quick navigation.
Pluspunten
The mobile app has been extremely helpful when wanting to get real-time alerts for any new reviews. If there is something negative it's easy to contact the right colleague, discover the situation, and respond with a solution before word-of-mouth spreads without knowing the outcome.
Minpunten
I would like the ability to filter which messages I get alerts about on my mobile phone. While I always enjoy a positive review, getting an alert many times a day with 10/10 ratings can get bothersome.
Service agent reviews
Pluspunten
I am able to sort survey responses according to user and identify areas of excellence & improvement opportunities. I like the function to respond with a customized thank you email.
Minpunten
Thumbs up functionality - if a user responds to a text with a "stop" message it automatically registers as a thumbs down, which is not always representative of their experience.
Robust reporting to keep a pulse on what the customer thinks.
Pluspunten
Real-time data and dashboards from multiple administration views. Filtering to exact data is easy to navigate and information is easy to share.
Minpunten
There aren't many cons. This software gives pertinent real-time data that helps me drive business decisions. Targets are sometimes hard to reach and those targets must be strategized offline.
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Prijzen van Medallia
Prijzen van Medallia
Vergelijk scores voor prijs-kwaliteitverhouding met alternatieven
Vergelijk met alternatieven
Medallia - Functies
Medallia - Functies
Vergelijk functiescores met alternatieven
Vergelijk met alternatieven
Categorieën
Categorieën
Aanvullende informatie voor Medallia
Aanvullende informatie voor Medallia
Voornaamste functies van Medallia
- Benchmarking
- CRM integration
- Customer Recovery
- Dashboarding
- Data Collection
- Data Integration
- Engagement analytics
- Goal setting
- Interactive Analytics
- Media Sharing
- Mobile Feedback
- Push Reporting
- Text Analytics
Medallia - Veelgestelde vragen
Medallia - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over Medallia.
V. Welke prijsmodellen heeft Medallia te bieden?
Medallia kent de volgende prijsmodellen:
Gratis proef: Niet beschikbaar
V. Wat zijn de voornaamste functies van Medallia?
Medallia biedt de volgende functies:
- Benchmarking
- CRM integration
- Customer Recovery
- Dashboarding
- Data Collection
- Data Integration
- Engagement analytics
- Goal setting
- Interactive Analytics
- Media Sharing
- Mobile Feedback
- Push Reporting
- Text Analytics
V. Wat zijn de typische gebruikers van Medallia?
Medallia heeft de volgende typische klanten:
Grote ondernemingen, Middelgroot bedrijf
V. Welke talen worden door Medallia ondersteund?
Medallia ondersteunt de volgende talen:
Engels
V. Welke prijsmodellen heeft Medallia te bieden?
We hebben geen informatie over prijsmodellen van Medallia
V. Biedt Medallia ondersteuning voor mobiele apparaten?
Medallia ondersteunt de volgende apparaten:
Android, iPhone
V. Met welke andere apps kan Medallia worden geïntegreerd?
Medallia kan worden geïntegreerd met de volgende toepassingen:
Compete Club Management, LivingLens, Marketo, Salesforce Sales Cloud, Slack, Surefire Local, Thematic, Workplace by Facebook
V. Welke mate van ondersteuning heeft Medallia te bieden?
Medallia biedt de volgende ondersteuningsopties:
Kennisbank, Online ondersteuning
Improved performance from front line agents as well as leadership who really have embraced the new tools.