TeamViewer

Software voor ondersteuning op afstand, toegang op afstand en online vergaderingen

4,6 /5 (6716 review) Schrijf een review!

TeamViewer - Overzicht

Wat is TeamViewer?

TeamViewer is software voor het beheer van ondersteuning op afstand, toegang op afstand en online vergaderingen die is ontworpen om mensen en apparaten verbonden te houden; hierdoor kunnen gebruikers onderweg toegang hebben tot hun pc op kantoor, een videovergadering aan de andere kant van de stad houden en hun scherm delen voor ondersteuning op afstand vanaf de andere kant van de wereld. Als een multiplatform- en meertalige oplossing biedt TeamViewer gebruikers de flexibiliteit om te werken op een breed scala van apparaten en besturingssystemen in meer dan 30 verschillende talen.

De algemene functionaliteiten van TeamViewer omvatten beheer van computers en contacten, automatische detectie en geïntegreerde monitoringcontroles, evenals gebruikers- en apparaatbeheer. TeamViewer bevat ook tools voor chat, bestandsoverdracht en whiteboard, plus externe audio en video, high-definition VoIP en technologie voor sessieopnames. Functionaliteiten voor bediening op afstand omvatten het opnieuw opstarten van computers, afdrukken en installeren. Ingebouwde rapportagefunctionaliteiten helpen gebruikers de inkomende en uitgaande verbindingen te registreren en precies te zien wie wat, wanneer en voor hoe lang heeft gedaan.

Om gebruikers te helpen vergaderingen en presentaties te beheren, ondersteunt TeamViewer planningstools en kunnen gebruikers interactief en effectief communiceren via chat, VoIP, video en telefonische conferentie. Vergaderingen, videogesprekken, chats en teleconferenties kunnen met slechts één klik worden gestart. Dankzij de service desk-integratie van TeamViewer kunnen gebruikers binnenkomende tickets rechtstreeks vanuit hun e-mailtoepassing beheren of ondersteuning bieden via chat of een sessie voor bediening op afstand. TeamViewer ondersteunt ook botsingsdetectie, bulkacties en offertes, evenals vooraf gebouwde integraties met Freshdesk, zendesk, Avira en meer.

TeamViewer - Overzicht

Prijzen

Vanaf
US$ 49,00/maand

Prijsopties

Gratis proef
Abonnement
Prijs-kwaliteitverhouding

TeamViewer - Functies

Apparaten
Bedrijfsgrootte
K M G
Markten
Verenigde Staten van Amerika, Canada, Verenigd Koninkrijk, Australië, China en nog 3 andere, India, Japan, Duitsland
Ondersteunde talen
Arabisch, Chinees (Vereenvoudigd), Chinees (Traditioneel), Tjechisch, Deens en nog 17 andere, Nederlands, Engels, Frans, Duits, Hebreeuws, Hongaars, Indonesisch, Italiaans, Japans, Koreaans, Pools, Portugees, Russisch, Spaans, Zweeds, Turks, Oekraïens

Media

Access and control devices anywhere with the TeamViewer Remote Control
Online-Meetings with TeamViewer
Access unattended devices any time with the TeamViewer Host
Connect to people and devices with the TeamViewer Computers and Contacts list
Join meetings without installing software with the TeamViewer QuickJoin
Receive support without installing with the TeamViewer QuickSupport
TeamViewer-video TeamViewer-video Schermopname van TeamViewer: Access and control devices anywhere with the TeamViewer Remote Control Schermopname van TeamViewer: Online-Meetings with TeamViewer Schermopname van TeamViewer: Access unattended devices any time with the TeamViewer Host Schermopname van TeamViewer: Connect to people and devices with the TeamViewer Computers and Contacts list Schermopname van TeamViewer: Join meetings without installing software with the TeamViewer QuickJoin Schermopname van TeamViewer: Receive support without installing with the TeamViewer QuickSupport

TeamViewer reviews

TeamViewer reviews

Totaalscore
4,6
/
5
Uitstekend
4501

Zeer goed
1944

Gemiddeld
245

Slecht
18

Erg slecht
8

Prijs-kwaliteitverhouding
4,4
Functies
4,6
Gebruiksgemak
4,6
Klantenondersteuning
4,3
96% heeft deze app aanbevolen
Luis daniel R.

An essential asset for your team

For me, personally it's the best app to connect remotely available in the market. Anydesk is a good second.


Vertalen met Google
Francisco javier S.

A great way to offer remote support

We are using teamviewer to support nearly 200 computers in several countries and the daily use it's really useful. The overall image quality is good and the integrated chat, options to update remotely, reboot, block remote enter, etc makes teamviewer a great support tool. Really advisable


Vertalen met Google
Alison W.

Team Viewer works as a screen sharing program for institutions but is tricky to navigate for...

For within an organization, the product is great for screen sharing, but outside it is just clunky.


Vertalen met Google
Michael P.

Used daily by busy IT team

Now that a lot of our employees are stuck working from home, we can quickly support them in their PC troubleshooting needs without having to be locally present.


Vertalen met Google
Jeheen mahmood Z.

If you are providing remote serice, you need this

This is a robust workhorse for any and all remote assistance, resource maintanance tool. In my years of use, I have only seen it fail a couple of times. There were some issues with network, but that is not TeamViewer's fault. Do keep in mind, to get the best out of this tool, you should have a stable network on both ends.


Vertalen met Google
Luis daniel R.
Sector: Computersoftware
Bedrijfsgrootte: 13-50 werknemers
Vertalen naar het Nederlands
Vertalen naar het Nederlands

An essential asset for your team

Wekelijks 2+ jaar lang gebruikt
Beoordeeld op 24-12-2019
Bron van de reviewer: Capterra

For me, personally it's the best app to connect remotely available in the market. Anydesk is a good second.

Pluspunten

You'll be able to utilize this software to remotely connect to either assist your clients, manage your sytstems remotely, connect to a server, transfer files or execute commands from anywhere in the world. You can bookmark all your connections and manage them in groups and view the status of the machines from a simple side window.

Minpunten

The license can be a little expensive and sometimes the software may lag if the client you're connecting too is outdated. You need to look up the licenses because even the cheapest one, unless you buy a volume license, you need to be specific on how many people will be using the license and only one can use it at the time.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Francisco javier S.
Sector: Computer- en netwerkbeveiliging
Bedrijfsgrootte: 2-10 werknemers
Vertalen naar het Nederlands
Vertalen naar het Nederlands

A great way to offer remote support

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 21-7-2020
Bron van de reviewer: Capterra

We are using teamviewer to support nearly 200 computers in several countries and the daily use it's really useful. The overall image quality is good and the integrated chat, options to update remotely, reboot, block remote enter, etc makes teamviewer a great support tool. Really advisable

Pluspunten

If you manage a lot of computers (in my case around 200), its an invaluable solution. It let's you to organize computers in groups to easily access it in a dissatend way. The possibility to add a password to a common use PC it's really helpful. And the portable version TeamviewerQS gives you a great flexibility to help a sporadic customer.
The installation is completely transparent to firewall so it's really easy to deploy

Minpunten

The support to android devices is a separate license. In my case, have 3 licenses to pc but would have only one license to android, because it's rarely used, but the licenses system of teamviewer require to have the same number to any system. So finally, we decide to not contract this part.
The other cons happens with any equipment that have started the software with a non-administrative account because when an elevated privileges process occurs, the screen to introduce the password it's not seen on the teamviewer agent computer. It can be solved with a work-around starting the software with windows credentials type instead of teamviewer credentials, but it's annoying

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak

Waarschijnlijkheid van aanbeveling: 9.0/10

Alison W.
Bedrijfsgrootte: 51-200 werknemers
Vertalen naar het Nederlands
Vertalen naar het Nederlands

Team Viewer works as a screen sharing program for institutions but is tricky to navigate for users.

Anders 1+ jaar lang gebruikt
Beoordeeld op 16-11-2017
Bron van de reviewer: Capterra

For within an organization, the product is great for screen sharing, but outside it is just clunky.

Pluspunten

I like that Team Viewer has free and paid options for users versus enterprise, it ensures that you have a quality product, but does not then price-gouge the occasional user. Team Viewer is a great alternative for screen sharing when you are able to have the time to figure out the tools, or have an IT Staff who are able to set it up for you and then train you for a simple navigation. I have had good success with companies contacting me through Team Viewer, but never in the other direction.

Minpunten

There are several things I did not like about Team Viewer. First, Team Viewer is very clunky to use. In terms of just setting up an account, there were steps that we (me and IT) did online and on the application, which also duplicated themselves. There were authorizations that seemed unnecessary. After downloading, the launched application still had to "okay" the computer, with further steps authorizing the machine through email, which were already done as part of setup. We acquired Team Viewer to share a work machine and a personal machine, with the personal account being the initiating account on the work machine, and the work account being the recipient. Due to, as Support said, too many similar characters in the two emails, they were flagged as being from the same organization even though the domains were completely different. Even with support, the issue was not resolvable. The screen sharing is extremely slow on a fairly open (no one was working) 300 mg pipe, which flies for everything else. In the end, we decided it was easier to work with two work machines for what we were trying to do, acquired a few external HDs and just used Remote Desktop. I have had success with other companies contacting me through Team Viewer, but have never been able to initiate back to them. Again, despite supports help, it is like my account is "flagged" to always be from organization to organization with little hope of resolution.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 3.0/10

Michael P.
Sector: Ziekenhuis- en gezondheidszorgbranche
Bedrijfsgrootte: 1.001-5.000 werknemers
Vertalen naar het Nederlands
Vertalen naar het Nederlands

Used daily by busy IT team

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 8-7-2020
Bron van de reviewer: Capterra

Now that a lot of our employees are stuck working from home, we can quickly support them in their PC troubleshooting needs without having to be locally present.

Pluspunten

We have TeamViewer integrated with Ninja RMM and is heavily used daily to support hundreds of remote users. TeamViewer is rock-solid and does the job every time.

Minpunten

It would be nice to improve the client experience when requesting support from a technician. Perhaps being able to send a link via email to the user would assist the lesser technically capable users.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak

Waarschijnlijkheid van aanbeveling: 10.0/10

Jeheen mahmood Z.
Sector: Computersoftware
Bedrijfsgrootte: 13-50 werknemers
Vertalen naar het Nederlands
Vertalen naar het Nederlands

If you are providing remote serice, you need this

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 8-9-2020
Bron van de reviewer: Capterra

This is a robust workhorse for any and all remote assistance, resource maintanance tool. In my years of use, I have only seen it fail a couple of times. There were some issues with network, but that is not TeamViewer's fault. Do keep in mind, to get the best out of this tool, you should have a stable network on both ends.

Pluspunten

This is the most stable remote access tool I have tested, and I tested an awful lot of them. The file transfer feature works like a charm and is very secure, if you are worried about privacy.

Being a remote employee, I have to use PCs all over the world pretty frequently. TeamViewer has proved to be the most stable tool for that. The remote access without assistance feature is especially helpful for a project manager who needs to maintain assests in separate locations.

Minpunten

To be honest, the sound settings is a little confusing to set up. While on a call it gets tangled up with the call Skype/Slack/Hangouts etc) and creates very irritating screeching noise and/or feedback. It is best to turn of the sound. I guess you can use TeamViewer for calls as well, but I never figured it out as we are pretty much embedded into Slack :D

Also the price is rather steep. It is hard for small teams to afford the tool. But if remote work is a core component of your project, you simply have to manage.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak

Waarschijnlijkheid van aanbeveling: 8.0/10

Gebruikersaanbeveling
8,9/10
Gebaseerd op 6.716 gebruikersscores
Vergelijk gebruikersaanbevelingen met alternatieven
Vergelijk met alternatieven

Prijzen van TeamViewer

Prijzen van TeamViewer

Vanaf
US$ 49,00/maand
Gratis proef
Abonnement
Prijs-kwaliteitverhouding
Prijs-kwaliteitverhouding
4,4/5
Gebaseerd op 6.716 gebruikersscores
Vergelijk scores voor prijs-kwaliteitverhouding met alternatieven
Vergelijk met alternatieven

TeamViewer - Functies

TeamViewer - Functies

API
Aanpasbare branding
Activiteitendashboard
Automatische meldingen
Beheer van supporttickets
Bewaking
CRM-integratie
Chatten
Communicatie via meerdere kanalen
E-mailintegratie
Enquêtes en feedback
Instant Messaging
Integratie van derden
Integratie van sociale media
Kennisbankbeheer
Rapportage en statistieken
Realtime controle
Waarschuwingen / Escalatie
Workflowbeheer
Zelfserviceportal
Functies
4,6/5
Gebaseerd op 6.716 gebruikersscores
Vergelijk functiescores met alternatieven
Vergelijk met alternatieven

Categorieën

TeamViewer - Veelgestelde vragen

TeamViewer - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over TeamViewer.

V. Welke prijsmodellen heeft TeamViewer te bieden?

TeamViewer kent de volgende prijsmodellen:

Vanaf: US$ 49,00/maand

Prijsmodel: Abonnement

Gratis proef: Beschikbaar

V. Wat zijn de voornaamste functies van TeamViewer?

We hebben geen informatie over functies van TeamViewer

V. Wat zijn de typische gebruikers van TeamViewer?

TeamViewer heeft de volgende typische klanten:

Klein bedrijf, Grote ondernemingen, Openbare diensten, Non-profit, Freelancers, Middelgroot bedrijf

V. Welke talen worden door TeamViewer ondersteund?

TeamViewer ondersteunt de volgende talen:

Arabisch, Chinees (Vereenvoudigd), Chinees (Traditioneel), Tjechisch, Deens, Nederlands, Engels, Frans, Duits, Hebreeuws, Hongaars, Indonesisch, Italiaans, Japans, Koreaans, Pools, Portugees, Russisch, Spaans, Zweeds, Turks, Oekraïens

V. Welke prijsmodellen heeft TeamViewer te bieden?

TeamViewer kent de volgende prijsmodellen:

Abonnement

V. Biedt TeamViewer ondersteuning voor mobiele apparaten?

TeamViewer ondersteunt de volgende apparaten:

Android, iPhone, iPad

V. Met welke andere apps kan TeamViewer worden geïntegreerd?

TeamViewer kan worden geïntegreerd met de volgende toepassingen:

Alloy Navigator, Bitium, Freshservice, LiveChat, NinjaRMM, Remote Desktop Manager, SysAid, TOPdesk, YOUZER, Zendesk

V. Welke mate van ondersteuning heeft TeamViewer te bieden?

TeamViewer biedt de volgende ondersteuningsopties:

Kennisbank, Telefonische ondersteuning, Video-instructies, Online ondersteuning, Veelgestelde vragen, Forum