--- description: Gedetailleerde beoordelingen over SysAid: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk SysAid met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: SysAid reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Helpdesk software](/directory/287/help-desk-ticketing/software) > [SysAid](/software/90863/sysaid) # SysAid Canonical: https://www.getapp.nl/software/90863/sysaid Pagina: 1 / 22\ Volgende: [Volgende pagina](https://www.getapp.nl/software/90863/sysaid?page=2) > Transformeer de productiviteit van medewerkers, verbeter de ervaring van eindgebruikers en stimuleer waarde in je hele organisatie met meerlaags servicebeheer, ingebouwd activabeheer en geavanceerde automatisering en orkestratie. > > Oordeel: score van **4.5/5** door 520 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.5/5** | 520 Reviews | | Gebruiksgemak | 4.5/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.5/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.5/5 | Gebaseerd op alle reviews | | Functies | 4.5/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: SysAid Technologies - **Locatie**: Toronto, Canada - **Opgericht**: 2002 ## Commerciële context - **Beginprijs**: US$ 89,00 - **Prijsmodel**: (Gratis proef) - **Doelgroep**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (lokaal), Linux (lokaal), Chromebook (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Chinees, Duits, Engels, Frans, Hebreeuws, Italiaans, Japans, Portugees, Russisch, Spaans - **Beschikbare landen**: Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Barbados, Belarus, België, Belize, Benin en 189 meer ## Functies - AI Copilot - AI Summarization - API - Aanpasbare branding - Aanpasbare formulieren - Aanpasbare rapporten - Aanpasbare sjablonen - Aanpasbare velden - Activiteiten volgen - Activiteitendashboard - Alerts/Escalation - Analytics - Asset Lifecycle Management - Assets volgen - Auditbeheer - Auditing van problemen - Audittrail - Automatisering van bedrijfsprocessen - Bandbreedtecontrole - Barcode/Ticket Scanning ## Integraties (39 in totaal) - Asana - CAS - Docusign - Google Calendar - Google Chat - Google Workspace - Harvest - Jira - Jotform - Lansweeper - Microsoft 365 - Microsoft 365 License Optimization - Microsoft Intune - Microsoft Power BI - Microsoft Teams ... en 24 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Helpdesk software](https://www.getapp.nl/directory/287/help-desk-ticketing/software) ## Gerelateerde categorieën - [Helpdesk software](https://www.getapp.nl/directory/287/help-desk-ticketing/software) - [ITSM-software](https://www.getapp.nl/directory/292/it-service-management-itsm/software) - [IT-asset management software](https://www.getapp.nl/directory/325/it-asset-management/software) - [Workflow management systemen](https://www.getapp.nl/directory/566/business-workflow/software) - [Server monitor tools](https://www.getapp.nl/directory/652/it-server-network-monitoring/software) ## Alternatieven 1. [Freshdesk](https://www.getapp.nl/software/10317/freshdesk) — 4.5/5 (3460 reviews) 2. [LiveAgent](https://www.getapp.nl/software/91301/liveagent) — 4.7/5 (1786 reviews) 3. [Freshservice](https://www.getapp.nl/software/91351/freshservice) — 4.5/5 (751 reviews) 4. [Zoho Desk](https://www.getapp.nl/software/10036/zoho-desk) — 4.5/5 (2213 reviews) 5. [Zendesk Suite](https://www.getapp.nl/software/9448/zendesk) — 4.4/5 (4083 reviews) ## Reviews ### "Efficient IT Management with Some Room for Improvement" — 5.0/5 > **Luigi** | *5 september 2024* | Ziekenhuis- en gezondheidszorgbranche | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: SysAid's user-friendly interface and real-time chat feature make it easy to manage IT support tasks and provide immediate assistance to users. > > **Minpunten**: The self-service portal could use a design update, and the change management process is not as intuitive as it could be. > > Overall, SysAid has been a great ITSM solution for our organization, simplifying support processes and improving user satisfaction, though there are some areas for improvement. ----- ### "Reliable ITSM Solution with Room for UI Improvement" — 5.0/5 > **Geverifieerde reviewer** | *31 maart 2026* | Informatietechnologie en -diensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The centralized ticketing system and automation capabilities stand out the most. SysAid makes it easy to log, track, and manage incidents and service requests in a structured way, improving response times, accountability, and overall efficiency in IT service delivery. > > **Minpunten**: The user interface feels somewhat outdated and not very intuitive, which can make navigation and configuration more time-consuming. Additionally, some customization and workflow setup processes are more complex than expected. > > Overall, my experience with SysAid has been positive. It provides a reliable and structured platform for managing incidents and service requests, improving efficiency and accountability. While the core functionality is strong, there is room for improvement in user interface and ease of configuration. ----- ### "SysAid review" — 3.0/5 > **Tonia** | *29 april 2025* | Management non-profit organisaties | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: SysAid is easy to use and has a dedicated account specialist to assist with the POC and initial setup. > > **Minpunten**: What I liked least about SysAid is that many features like RMM is an add-on. The look and feel of the software is outdated. > > Overall, SysAid was our second choice. Had everything been under one pane of glass we would have gone with them. ----- ### "The Benefits of SysAid as your ITSM" — 5.0/5 > **Geverifieerde reviewer** | *23 maart 2026* | Horeca | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: The ability to automate the ticketing process and the AI feature that helps with the solving of tickets. It also provides performance insights on a weekly basis. Hence allow us to keep tracking of what is happening in our IT department > > **Minpunten**: There is a limited to the number of assets that can be added to the SysAid Asset management module based on the license you purchased. It would be good if the Asset limit could be increased > > SysAid has really help us to streamline our ITSM. Previously we were not using an ITSM. However, since we started using SysAid we are able to get an overall view into the various IT related issues that our users face daily ----- ### "The Perfect Balance Between Automation and Ease of Use." — 5.0/5 > **Victor** | *8 april 2026* | Nutsbedrijven | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The strongest aspect of SysAid is its ability to consolidate multiple IT functions into a single platform. Having IT Asset Management (ITAM) natively integrated with the Service Desk has significantly improved our operational visibility. Additionally, the recent AI Copilot features have proven to be an excellent value-add, helping our team stay productive and focused on high-priority tasks. > > **Minpunten**: The only minor drawback is that the advanced reporting module has a steeper learning curve than the rest of the software. While the data is comprehensive, it takes some time to train staff on how to build highly customized, non-standard dashboards for different departments. > > Our overall experience with SysAid has been outstanding. It has provided us with a stable, secure, and scalable environment to manage our global IT services. The transition to the cloud was seamless, and the performance has been consistently high. Beyond the software itself, the customer support has been top-notch—they are responsive and genuinely interested in our success. It has truly modernized how we deliver IT services to our employees, moving us from a reactive help desk to a structured, data-driven department. ----- Pagina: 1 / 22\ Volgende: [Volgende pagina](https://www.getapp.nl/software/90863/sysaid?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/90863/sysaid) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens