SysAid

SysAid

Krachtige servicedesk en eenvoudig te gebruiken, modulaire ITSM-tool

4.3/5 (149 review)

SysAid - Overzicht

SysAid, een bewezen ITSM-leverancier sinds 2002, kan een revolutie in een organisatie teweegbrengen door het interne en externe succes van klanten te stimuleren met een efficiënte servicedesk, door de gemiddelde tijd tot reparatie (Mean Time to Repair, MTTR) te verlagen voor de hele ticketingcyclus en ook door bedrijfsmiddelen te controleren met eindpunttechnologie.

SysAid omvat zelfs netwerkontdekking en beheer van IT-middelen (ITAM), inclusief beheer van mobiele apparaten en zeer waardevolle functies zoals een self-serviceportal voor eindgebruikers, mobiele apps, geautomatiseerd wachtwoordherstel, chat, benchmarking van de IT-sector en geavanceerde workflow- en automatiseringsfuncties.

SysAid geeft je de krachtige hulpmiddelen die je nodig hebt om je ITIL-framework effectief te beheren en ook cruciale koppelingen tussen incidenten, problemen en wijzigingen mogelijk te maken.

Prijzen

Vanaf
US$ 3.000,00/jaar
Prijsopties
Gratis proefversie
Gratis
Abonnement
Prijs-kwaliteitverhouding

Apparaten

Bedrijfsgrootte

K
M
L

Markten

Azië, Australië, Brazilië, Canada, China en nog 5 andere, Europa, Duitsland, India, Japan, Latijns-Amerika

Ondersteunde talen

Chinees (Vereenvoudigd), Engels, Frans, Duits, Hebreeuws en nog 5 andere, Italiaans, Japans, Portugees, Russisch, Spaans

SysAid reviews

Totaalscore
4.3/5
85% positieve reviews
77
Uitstekend
50
Zeer goed
13
Gemiddeld
7
Slecht
2
Erg slecht
Chris W.
Vertalen met Google

SysAid is a great product that could be a fantastic product

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 31-10-2017
Bron van de reviewer: Capterra

We were able to get a comprehensive product that gave us the biggest bang for our buck compared to any other product. Overall we are very happy with it. Support, not so much. There are lots of things we would change, or focus on changing for sure.

Pluspunten

We like SysAid because of it's flexibility in design. We are easily able to create new forms and templates for different kinds of tickets and as such were able to roll out SysAid to our entire company and it is now utilized by every department in our company. We love the workflow features and that we are able to incorporate data from our active directory infrastructure to be able to identify end users and their departments or managers. We are very happy with our ability to modify and maintain escalation rules. Because the system is operating on Microsoft SQL Server we have been able to very successfully use SQL Reporting Services to generate very robust reports to provide our management teams with metric data that was previously unavailable.

Minpunten

Getting support is like pulling teeth. Some design element a lacking suck as the ability to edit and remove and or re-arrange workflow tabs. The system seriously lacks any granularity in administrator security and data security. Example, in order for an Admin to be able to use the LogMeIn feature, they have to be a SysAid Administrator. However with over 75 Administrators in our organization, we don't want them all to have the power to change our system configuration. So it lacks foresight that a feature like that would require the keys to the house to be able to use. The same thing goes for designing templates. There is a security role to be able to modify and design templates, but you cannot create custom fields and new lists with that role, so users cannot complete the designing of their forms without having been given the SysAid Admin role which is more power than we want them to have over the system. This leads to unforeseen problems where departments admins start making changes to the system without knowing that the change does not only affect them or their department. Canned reporting is not great. Even the custom reporting feature is not good.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling

8.0/10
José V.
Vertalen met Google

SysAid - The best self-service attached to ITIL

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 21-8-2019
Bron van de reviewer: Capterra

Before having the tool, there was an open source that was too limited, the need to look for a tool like SysAid was born with the company's certification processes, SysAid complies with the ITIL standards and that is what motivated us to choose it . It has solved all the approval processes in flows, the requests and above all the control of changes. At the moment we are adapting the process of problems and projects.

Pluspunten

From the configuration process to the implementation process or production step it is completely easy and the best that is accompanied by the SysAid team. The use of incidents, requests, change control and problem management is the most optimal tool.

Minpunten

More than the tool, it is the price per administrator you have, there should be a price depending on the type of administrator user that I require

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling

10.0/10
Thomas B.
Vertalen met Google

SysAid - Simple Solution, Big Outcome

Dagelijks 6-12 maanden lang gebruikt
Beoordeeld op 19-6-2019
Bron van de reviewer: Capterra

The Team are friendly and understood our needs (Once we had defined these). Overall the process has been quite simple, it's simply getting your head around using new software/solutions.

Pluspunten

I love the fact that SysAid is not a boring 'Out of the Box' 'This is what you get' experience.
SysAid is tailored to your needs during the implementation process, from colour schemes, to custom data fields, to process automation.

Minpunten

I dislike the fact that I had to learn 'very basic' HTML to implement notifications. This wasn't a great hinderance, but definitely something I disliked.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling

10.0/10
Jon S.
Vertalen met Google

Exceptional Customer Support & Powerful Service Desk

Beoordeeld op 27-1-2016
Bron van de reviewer: Capterra

First off let me start off with saying that we've have had our issues with SysAid over the years but SysAid has improved leaps and bounds since we decided to go with them and I'm glad we stuck with them despite the issues.

We first rolled SysAid out locally and have since migrated to their cloud edition. We utilize almost all of the features offered by SysAid.

****LIKES MOST****
-Features: Incredibly powerful and feature rich service desk. If locally hosted you can control virtually every aspect of the service desk and customize it to your liking. -Customer Support: Amazing customer support and online community. You can tell the team behind SysAid is passionate about their product. -Price: Comparatively speaking SysAid is equal or lower in annual cost to operate (we use the Cloud edition). -Reporting: MUCH improved reporting. -Asset Management: Possibly my favorite feature. SysAid will scan my network and add assets to my service desk. SysAid will alert me when certain events occur with the asset and keep my assets up-to-date.

****LIKES LEAST****
- Lack of integration with third party applications however SysAid is currently working on this. - Ease of use: SysAid is packed full of functionality and it can be a little intimidating or difficult to get setup however the online help and online community make things a much easier. - Lack of high-level, customizable dashboards which are common with other service desks. - Lack of email response integration which is common with other service desks. SysAid does integrate with email servers however for email responses to link to the ticket the message must be generated using the messaging system within the service desk. Communication with the end user via an email client will not tie back to the service desk ticket.

Antwoord van SysAid Technologies

Hi Jon,

Thank you for your honest feedback- it's extremely valuable to us. I know that your account manager has since been in touch with you to ensure that you're familiar with all of SysAid's customization options in the cloud- which are identical to those offered in the locally-hosted (on-premise) solution.

You mentioned that you could benefit from a high-level dashboard, so I'm hoping that you've now had a chance to check out SysAid's new BI Analytics module- just released in January 2016. This is an out-of-the-box BI tool powered by Qlik and now built in to SysAid, that will save our customers enormous time and resources on obtaining critical data. Thank you again for all of your comments!

Kim.

Scoreverdeling

Gebruiksgemak
Klantenondersteuning

Frank V.
Vertalen met Google

SysAid Helpdesk

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 8-4-2019
Bron van de reviewer: Capterra

Excellent! We have used it for many years. Our users like our seasonal theme on the home page. A really nice feature is the ability to keep track of instructions on procedures and how-to articles. We used to keep electronic documents for all that and still have some but having most of them in one place all categorized has made it much easier to find the one we need.

Pluspunten

How flawless it works all the time. Even when we make user errors, the program never crashes. We have experienced a problem a few times over the years. Support is very fast and provides correct fixes right away. We have the ability to make changes in all the screens we use, to customize them for what we want and somewhat how they look. It's very fast. When a user enters a case, we see it immediately. There are far more features that we don't even use.

Minpunten

It's difficult to find locations for all the areas that can be customized. The whole user interface from the administrator's side could be improved by making it more friendly in finding my way around. The appearances for the whole thing could be polished up with better graphics.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling

10.0/10

Prijzen van SysAid

Vanaf
US$ 3.000,00/jaar
Prijsopties
Gratis proefversie
Gratis
Abonnement
Prijs-kwaliteitverhouding

SysAid - Functies

  • API
  • Aanpasbare branding
  • Activiteitendashboard
  • Automatische meldingen
  • Bewaking
  • Chatten
  • E-mailintegratie
  • Enquêtes en feedback
  • Instant Messaging
  • Integratie van derden
  • Kennisbank
  • Priorisering
  • Rapportage en statistieken
  • Ticketbeheer
  • Workflowbeheer

  • CRM-integratie
  • Communicatie via meerdere kanalen
  • Contactgeschiedenis
  • Integratie van sociale media
  • Realtime controle

SysAid - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over SysAid.

V. Welke prijsmodellen heeft SysAid te bieden?

SysAid kent de volgende prijsmodellen:

Vanaf: US$ 3.000,00/jaar

Prijsmodel: Gratis, Abonnement

Gratis proefversie: Beschikbaar

V. Wat zijn de voornaamste functies van SysAid?

We hebben geen informatie over functies van SysAid

V. Wat zijn de typische gebruikers van SysAid?

SysAid heeft de volgende typische klanten:

Grote ondernemingen, Middelgroot bedrijf, Non-profit

V. Welke talen worden door SysAid ondersteund?

SysAid ondersteunt de volgende talen:

Chinees (Vereenvoudigd), Engels, Frans, Duits, Hebreeuws, Italiaans, Japans, Portugees, Russisch, Spaans

V. Welke prijsmodellen heeft SysAid te bieden?

SysAid kent de volgende prijsmodellen:

Gratis, Abonnement

V. Biedt SysAid ondersteuning voor mobiele apparaten?

SysAid ondersteunt de volgende apparaten:

Android, iPhone, iPad

V. Met welke andere apps kan SysAid worden geïntegreerd?

SysAid kan worden geïntegreerd met de volgende toepassingen:

Axonius, BeyondTrust, Ekran System, Help Desk Migration, JIRA Software, Nagios XI, Office 365, OneLogin, Sage 50cloud, Trello

V. Welke mate van ondersteuning heeft SysAid te bieden?

SysAid biedt de volgende ondersteuningsopties:

Veelgestelde vragen, Forum, Kennisbank, Online ondersteuning, Telefonische ondersteuning, Video-instructies