SysAid
SysAid
Over SysAid
SysAid, een bewezen ITSM-leverancier sinds 2002, kan een revolutie in een organisatie teweegbrengen door het interne en externe succes van klanten te stimuleren met een efficiënte servicedesk, door de gemiddelde tijd tot reparatie (Mean Time to Repair, MTTR) te verlagen voor de hele ticketingcyclus en ook door bedrijfsmiddelen te controleren met eindpunttechnologie.
SysAid omvat zelfs netwerkontdekking en beheer van IT-middelen (ITAM), inclusief beheer van mobiele apparaten en zeer waardevolle functies zoals een self-serviceportal voor eindgebruikers, mobiele apps, geautomatiseerd wachtwoordherstel, chat, benchmarking van de IT-sector en geavanceerde workflow- en automatiseringsfuncties.
SysAid geeft je de krachtige hulpmiddelen die je nodig hebt om je ITIL-framework effectief te beheren en ook cruciale koppelingen tussen incidenten, problemen en wijzigingen mogelijk te maken.
Afbeeldingen
Twijfels over SysAid?
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Beginprijs
Prijsopties
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Klantenservice
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Reviews
Heb je SysAid al?
Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.
- Sector: Biotechnologie
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
SysAid - Simple ITIL ticket management
Beoordeeld op 18-2-2021
SysAid has helped us implement ITIL within our organisation, track tickets and service records with...
SysAid has helped us implement ITIL within our organisation, track tickets and service records with SLA's and provide clear communication with our end users
Pluspunten
I love the customizability in every small detail. You can craft everything to capture information exactly for your organization without missing anything.
Minpunten
I didn't like how the RDS agent on the laptops is a little bit of a hassle to install and uninstall. The RDS it self it a little bit flakey but definitely not a deal breaker. I wish the UI was more modern.
Overwogen alternatieven
Zendesk SuiteRedenen om over te stappen op SysAid
Pricing and deployment was much easier on SysAid, the pricing was almost 1/3rd of all the competitors for the same and more featureset- Sector: Olie en energie
- Bedrijfsgrootte: 5.001-10.000 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
The Impact of SysAid
Beoordeeld op 6-12-2020
My overall experience on SysAid has been awesome, however, there are some challenges been faced
dur...
My overall experience on SysAid has been awesome, however, there are some challenges been faced
during usage. If one is not technically sound, it will be difficult to manage as an Administrator without the consent of
the professional support, but however, there is a user-guide to help.
Pluspunten
The features I like most about the software is the Advanced reporting, It helps
to give detailed reports about your ticketing system as a whole,location-wise, computer assets, service
been used mostly etc. It also gives room to have full control as desired.
Minpunten
The Features that should be improved is unable to filter the customized field which is the most
the critical feature that is important.
For instance, when an additional feature is created manually separate from the original features,
it is difficult to filter. for the implementation to take place, it will fee for a professional
support as it is concluded as a project.
Overwogen alternatieven
SapphireIMSRedenen om voor SysAid te kiezen
It was switched because there are some features required for the operation which is not available.Overgestapt van
Spiceworks Cloud Help DeskRedenen om over te stappen op SysAid
We chose SysAid over Spiceworks, because it contains more features.- Sector: Vervoer/over de weg/per spoor
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 2.0 /10
Behind the times.
Beoordeeld op 25-9-2017
A haphazard ticket system that sometimes works better then nothing at all.
A haphazard ticket system that sometimes works better then nothing at all.
Pluspunten
I like that you can make quick keys for EU's to access Web-Portal. I like the customization of tickets, assets and EU portals (once you can figure them out). I love the Language Configuration Text file you can use to make it totally your own. LDAP integration is a total dream come true.
Minpunten
Customer service is HORRID! To the point of complaints have to go to CEO of SysAid and had to have HER get on the phone with us. Mobile apps for Android and Now iOS are broken or severely limited functionality and VERY outdated compared to other ITSM's apps. RDS never works correctly. Assets have never fully populated, even though all our systems have agents and services enabled correctly. SNMP devices are atrocious to get to populate and forget monitoring... You have to have a degree in Theoretical Physics near to find the OID's and a dedicated systems analyst to research them and keep them updated.
Dashboard has disappeared and can't get it to return, let alone ever work. The entire interface is clunky and looks like it was written when XP was in it's prime. WMI Scans are pointless as you can't do anything with the results of those found devices. Small to Medium business would be better off with Spiceworks IMHO.
Antwoord van SysAid Technologies
Thank you for your honest feedback.
We understand that life is not always perfect, but we want to have open communication with our customers to keep improving.
Sometimes, our CEO jumps on welcome calls with clients, and personally introduces herself. You happened to be on such a call.
To answer your issues:
Mobile apps - We¿ve been working on new apps for the past few months and are currently releasing them to the App Stores. The iPhone app is available and adopted to iOS 11, and a new Android app is currently being uploaded.
Agents and asset management - We¿re working on a better user experience to deploy and manage agents and are constantly introducing updates.
Product interface - We just released a new user experience for end users in our Self-Service Portal and are currently upgrading the admin user interface. Take a look at the new Self-Service Portal, to view the new UI we¿re releasing.
Your account manager will contact you tomorrow to make sure your issues are addressed
- Sector: Supermarkten
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Very Good and Would Recommend
Beoordeeld op 4-6-2024
Overall its good so far and customer service is very responsive
Overall its good so far and customer service is very responsive
Pluspunten
Various abilities of tracking tickets, easily being able to edit and create reports showcasing various things and Customer service
Minpunten
I have no complaints yet about Sysaid. Only thing Is if the projects were easier to manage and edit, as well as having access to more asset management abilities
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 10.000+ werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Great ITSM platform with great capabilities
Beoordeeld op 28-8-2023
SysAid is the answer to the issue of manual customer management. We utilize it for contract and...
SysAid is the answer to the issue of manual customer management. We utilize it for contract and renewal management, automated responses to customer support questions, and onboarding of new services.
Pluspunten
The platform's pre-built functionality is excellent for handling support tickets, and it's highly customizable to fit any organization's specific requirements. Having the option to make your own folders and processes is quite useful.
Minpunten
There are so many settings and options to configure in this program that we often find ourselves lost. There can be post-update issues on occasion. Since I only have 5 administrators and the bare minimum license, I can't generate nearly enough reports.
SysAid - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over SysAid.V. Welke prijsmodellen heeft SysAid te bieden?
SysAid kent de volgende prijsmodellen:
- Vanaf: US$ 79,00/maand
- Prijsmodel: Abonnement
- Gratis proef: Beschikbaar
V. Wat zijn de typische gebruikers van SysAid?
SysAid heeft de volgende typische klanten:
11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
V. Welke talen worden door SysAid ondersteund?
SysAid ondersteunt de volgende talen:
Chinees, Duits, Engels, Frans, Hebreeuws, Italiaans, Japans, Portugees, Russisch, Spaans
V. Biedt SysAid ondersteuning voor mobiele apparaten?
SysAid ondersteunt de volgende apparaten:
Android (mobiel), iPhone (mobiel), iPad (mobiel)
V. Met welke andere apps kan SysAid worden geïntegreerd?
SysAid kan worden geïntegreerd met de volgende toepassingen:
Docusign, Engage ESM - Bomgar, Google Apps for Work, Google Workspace, Jira, Microsoft 365, Microsoft 365 License Optimization, Microsoft Power BI, Microsoft Teams, Nagios XI, Office 365 Document Management, Okta, OneLogin, Qlik Sense, Slack, SolarWinds Threat Monitor, TeamViewer Remote, Trello, Zapier
V. Welke mate van ondersteuning heeft SysAid te bieden?
SysAid biedt de volgende ondersteuningsopties:
E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Telefonische ondersteuning, 24/7 (contact met medewerker), Chatten
Gerelateerde categorieën
Bekijk alle softwarecategorieën die gevonden zijn voor SysAid.
- Helpdesk software
- ITSM-software
- IT-asset management software
- Workflow management systemen
- Server monitor tools
- Servicedesk software
- Software voor ondersteuning op afstand
- Issue tracking software
- Knowledge management tools
- ICT-beheersoftware
- Knowledge Base Software
- IT-service software
- IT-ticketing systemen
