--- description: Gedetailleerde beoordelingen over SysAid: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk SysAid met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: SysAid reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Helpdesk software](/directory/287/help-desk-ticketing/software) > [SysAid](/software/90863/sysaid) # SysAid Canonical: https://www.getapp.nl/software/90863/sysaid Pagina: 1 / 22\ Volgende: [Volgende pagina](https://www.getapp.nl/software/90863/sysaid?page=2) > Transformeer de productiviteit van medewerkers, verbeter de ervaring van eindgebruikers en stimuleer waarde in je hele organisatie met meerlaags servicebeheer, ingebouwd activabeheer en geavanceerde automatisering en orkestratie. > > Oordeel: score van **4.5/5** door 523 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.5/5** | 523 Reviews | | Gebruiksgemak | 4.5/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.5/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.5/5 | Gebaseerd op alle reviews | | Functies | 4.5/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: SysAid - **Locatie**: Toronto, Canada - **Opgericht**: 2002 ## Commerciële context - **Beginprijs**: US$ 89,00 - **Prijsmodel**: (Gratis proef) - **Doelgroep**: 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (lokaal), Linux (lokaal), Chromebook (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Bulgaars, Catalaans, Chinees, Deens, Duits, Engels, Estisch, Fins, Frans, Grieks, Hebreeuws, Hindi, Hongaars, Indonesisch, Italiaans, Japans, Koreaans, Kroatisch, Lets, Litouws, Nederlands, Noors, Oekraïens, Oezbeeks, Pools, Portugees, Roemeens, Russisch, Servisch, Sloveens, Slowaaks, Spaans, Thai, Turks, Urdu, Zweeds - **Beschikbare landen**: Albanië, Andorra, Belarus, België, Bosnië en Herzegovina, Bulgarije, Canada, Cyprus, Denemarken, Duitsland, Estland, Faeröer, Finland, Frankrijk, Gibraltar, Griekenland, Groenland, Guernsey, Hongarije, IJsland en 33 meer ## Functies - AI Copilot - AI Summarization - API - Aanpasbare branding - Aanpasbare formulieren - Aanpasbare rapporten - Aanpasbare sjablonen - Aanpasbare velden - Activiteiten volgen - Activiteitendashboard - Alerts/Escalation - Analytics - Asset Lifecycle Management - Assets volgen - Auditbeheer - Auditing van problemen - Audittrail - Automatisering van bedrijfsprocessen - Bandbreedtecontrole - Barcode/Ticket Scanning ## Integraties (28 in totaal) - Asana - Azure Portal - CAS - CLOUD VOD - Dialpad Ai Contact Center - GPS Fleet Tracking Software - Harvest - Hopem Property Management Software - Jotform - Lansweeper - Microsoft Entra ID - Microsoft Power BI - Microsoft Project Server Subscription Edition - Microsoft Teams - New Relic ... en 13 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Helpdesk software](https://www.getapp.nl/directory/287/help-desk-ticketing/software) ## Gerelateerde categorieën - [Helpdesk software](https://www.getapp.nl/directory/287/help-desk-ticketing/software) - [ITSM-software](https://www.getapp.nl/directory/292/it-service-management-itsm/software) - [Servicedesk software](https://www.getapp.nl/directory/1249/service-desk/software) - [Issue tracking software](https://www.getapp.nl/directory/580/issue-tracking/software) - [Knowledge management tools](https://www.getapp.nl/directory/257/knowledge-management/software) ## Alternatieven 1. [Freshdesk](https://www.getapp.nl/software/10317/freshdesk) — 4.5/5 (3486 reviews) 2. [Freshservice](https://www.getapp.nl/software/91351/freshservice) — 4.6/5 (802 reviews) 3. [LiveAgent](https://www.getapp.nl/software/91301/liveagent) — 4.7/5 (1789 reviews) 4. [Zoho Desk](https://www.getapp.nl/software/10036/zoho-desk) — 4.5/5 (2216 reviews) 5. [Zendesk Suite](https://www.getapp.nl/software/9448/zendesk) — 4.4/5 (4094 reviews) ## Reviews ### "Great ITSM platform with great capabilities" — 4.0/5 > **Lillian** | *28 augustus 2023* | Ziekenhuis- en gezondheidszorgbranche | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: The platform's pre-built functionality is excellent for handling support tickets, and it's highly customizable to fit any organization's specific requirements. Having the option to make your own folders and processes is quite useful. > > **Minpunten**: There are so many settings and options to configure in this program that we often find ourselves lost. There can be post-update issues on occasion. Since I only have 5 administrators and the bare minimum license, I can't generate nearly enough reports. > > SysAid is the answer to the issue of manual customer management. We utilize it for contract and renewal management, automated responses to customer support questions, and onboarding of new services. ----- ### "Cephas with Sysaid so Far" — 4.0/5 > **Cephas** | *24 maart 2026* | Financiële dienstverlening | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: The ease of use. Being certified in ITIL v4 foundation, using sysaid to manage users' requests and incidents logs makes service management easier. Also, it helps me track the area in which the users need more trainings, and it has helped my team to develop solutions to address their needs. > > **Minpunten**: Sometimes, I think of a kind of automation to handle multiple requests related to the same incident. For example, there is a temporary service failure and multiple users have logged complaints about it. There should be a feature to close all of the tickets relating to that same incident immediately the incident is resolved, rather than going to close the tickets one after the other. > > My overall experience with sysaid can be summarized into speedy and effective service management tool for handling users' compliant and better service delivery. ----- ### "SysAid review" — 3.0/5 > **Tonia** | *29 april 2025* | Management non-profit organisaties | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: SysAid is easy to use and has a dedicated account specialist to assist with the POC and initial setup. > > **Minpunten**: What I liked least about SysAid is that many features like RMM is an add-on. The look and feel of the software is outdated. > > Overall, SysAid was our second choice. Had everything been under one pane of glass we would have gone with them. ----- ### "Simple and Effective Ticket Management" — 5.0/5 > **Christopher** | *19 maart 2026* | Schoolleiding | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: I like that Sysaid is very easy to use and makes logging, tracking, and updating tickets straightforward. The interface is clear, and the workflow supports quick responses, which helps in day-to-day IT support. > > **Minpunten**: Occasionally, the platform can be slow to load or respond especially during busy periods. This can make navigating tickets or updating details slightly frustrating. > > Overall, my experience has been good. Sysaid is easy to use, and it makes raising, tracking, and managing tickets straightforward. A few areas could be smoother, but it works well for everyday IT support tasks. ----- ### "Efficient for Ticket Handling but Needs a Smoother User Experience" — 4.0/5 > **PRINCESS** | *31 maart 2026* | Bankwezen | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: SysAid makes ticket management easier and more organized, thanks to its automation and efficient routing features. It also provides useful insights into recurring issues, helping us understand patterns and improve our IT processes. Its integrated ITSM modules make incident handling and collaboration across teams smoother. > > **Minpunten**: Some features require more technical know‑how, especially during configuration or workflow setup. The interface can feel a bit outdated and clunky, making navigation less smooth. There are occasional performance issues and small bugs, which can slow things down during busy times. > > Overall, SysAid has been a reliable ITSM tool that helps us stay organized and resolve issues faster. Its automation and clear workflows improve response times and support better cross‑team communication. While setup and configuration can be challenging at times, and the interface could be smoother, it still provides strong value with its insights and integrated ITSM features. ----- Pagina: 1 / 22\ Volgende: [Volgende pagina](https://www.getapp.nl/software/90863/sysaid?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/90863/sysaid) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens