Dynamics 365

ERP- en CRM-toepassingen van Microsoft

4,3 /5 (3918 review) Schrijf een review!

Dynamics 365 - Overzicht

Wat is Dynamics 365?

Microsoft Dynamics 365 is meertalige ERP-software voor meerdere valuta's. De oplossing is ontworpen voor middelgrote en grotere bedrijven en is volledig aanpasbaar en uitbreidbaar via het rijke ontwikkelingsplatform en de tools. Dynamics 365 biedt een reeks tools voor verkoop, klantenservice, buitendienstbeheer, talentacquisitie, financiën en activiteiten, detailhandel, automatisering van projectdiensten, marketing, kunstmatige intelligentie, mixed reality en meer.

Met Microsoft Dynamics 365 kunnen bedrijven hun activiteiten, projecten, workflows en taken verenigen in één gecentraliseerd platform om de besluitvorming te ondersteunen, relaties met klanten op te bouwen en efficiënt te werken. De individuele toepassingen binnen Microsoft Dynamics 365 kunnen als standalone producten worden gebruikt, met elkaar worden gecombineerd of worden geïntegreerd met een breed scala aan externe bedrijfssystemen om een volledig op maat gemaakte oplossing te bieden. Het platform kan worden geïntegreerd met toepassingen van derden, zoals Ameyo, Salesforce, DocuSign, PandaDoc, ADP, Gainsight, Tacton CPQ en meer. De kunstmatige intelligentie en mixed reality van Dynamics 365 maken op een moderne manier intelligente besluitvorming en scenarioplanning mogelijk.

Dynamics 365 - Overzicht

Prijzen

Vanaf
US$ 115,00/maand

Prijsopties

Gratis proef
Abonnement
Prijs-kwaliteitverhouding

Dynamics 365 - Functies

Apparaten
Bedrijfsgrootte
K M G
Markten
Verenigde Staten van Amerika, Canada, Verenigd Koninkrijk, Australië, China en nog 5 andere, India, Japan, Duitsland, Brazilië, Mexico
Ondersteunde talen
Arabisch, Chinees (Traditioneel), Chinees (Vereenvoudigd), Deens, Duits en nog 18 andere, Engels, Fins, Frans, Hebreeuws, Hongaars, Italiaans, Japans, Koreaans, Nederlands, Noors, Pools, Portugees, Russisch, Spaans, Thai, Tjechisch, Turks, Zweeds

Media

Microsoft Dynamics 365 sales opportunity tracking
Microsoft Dynamics 365 finance and operations reports
Microsoft Dynamics 365 omnichannel customer service
Microsoft Dynamics 365 dynamic marketing workflows
Dynamics 365-video Schermopname van Dynamics 365: Microsoft Dynamics 365 sales opportunity tracking Schermopname van Dynamics 365: Microsoft Dynamics 365 finance and operations reports Schermopname van Dynamics 365: Microsoft Dynamics 365 omnichannel customer service Schermopname van Dynamics 365: Microsoft Dynamics 365 dynamic marketing workflows

Dynamics 365 reviews

Dynamics 365 reviews

Totaalscore
4,3
/
5
Uitstekend
1864

Zeer goed
1501

Gemiddeld
444

Slecht
83

Erg slecht
26

Prijs-kwaliteitverhouding
4,1
Functies
4,3
Gebruiksgemak
4
Klantenondersteuning
4,2
86% heeft deze app aanbevolen
Ty C.

Dynamics in a league of it's own

I have tried other CRM's in my career but none of them come close. The future of this product is incredibly bright and the cost to entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.


Vertalen met Google
Timothy J.

Dynamics 365 Customer Engagement/Field Service are robust CRM and CMMS options

I have used CRM in D365 for a number of years, but have been recently through a reimplementation as the FieldOne Sky product was replaced with Field Service. This was a challenging project, but proved successful. We adopted the unified interface early on so had to deal with some bugs, but didn't want a lot of retraining right after implementation with the interface change.


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Jeremiah S.

CRM with lots of buildout potential

Dynamics 365 has been instrumental in our sales teams ability to manage and track prospects and contacts throughout the opportunity and sales lifecycle.


Vertalen met Google
Layne L.

It's like Salesforce, except that many third party programs don't integrate with it.


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Ronel V.

Microsoft Dynamics

The support was great that's the great things they provides wit uncomplicated approach related to there products and licensing.


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Ty C.
Sector: Papier- en bosbouwproducten
Bedrijfsgrootte: 10.000+ werknemers
Vertalen naar het Nederlands
Vertalen naar het Nederlands

Dynamics in a league of it's own

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 15-11-2019
Bron van de reviewer: Capterra

I have tried other CRM's in my career but none of them come close. The future of this product is incredibly bright and the cost to entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.

Pluspunten

I have used this software for over 7 years and over those years have seen it grow and improve at a remarkable rate. With the introduction of Flow/Power Automate and Canvas Apps the abilities of this business application stack are unmatched. You are truly only limited by your own imagination. Microsoft provides great account management resources that will help keep you on the cutting edge.

From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor namely, Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation.

Salesforce and competitors also do not have anything like Azure. Having all of your business application ecosystem under such an umbrella is incredibly powerful.

Minpunten

I have had less than ideal interactions with support. Mostly they are positive but often times they don't typically know enough about the product and will ask me for information that i already provided in detail upon initial case submission. That being said, this product is innovating and improving so much you can't possibly expect all the people supporting it to be 100% on top of their game. They SHOULD be but realistically you are going to run into people that are just intermediaries between you and someone that can actually help. This isn't really a Dynamics issue at all but you will need to rely on support if you go with an online installation.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Timothy J.
Sector: Ziekenhuis- en gezondheidszorgbranche
Bedrijfsgrootte: 201-500 werknemers
Vertalen naar het Nederlands
Vertalen naar het Nederlands

Dynamics 365 Customer Engagement/Field Service are robust CRM and CMMS options

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 1-2-2020
Bron van de reviewer: Capterra

I have used CRM in D365 for a number of years, but have been recently through a reimplementation as the FieldOne Sky product was replaced with Field Service. This was a challenging project, but proved successful. We adopted the unified interface early on so had to deal with some bugs, but didn't want a lot of retraining right after implementation with the interface change.

Pluspunten

The breadth of features across Field Service and typical CRM are impressive overall. The scheduling capabilities in Field Service (and now available for other scheduling items) are second to none (at least in other items compared to).

Minpunten

With the online version, we have run into few problems, but we do occasionally run into slow performance. This is not often, but when it does occur (slow page refreshes, especially in the scheduling tool) it can be painful for our users.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 8.0/10

Jeremiah S.
Sector: Computersoftware
Bedrijfsgrootte: 11-50 werknemers
Vertalen naar het Nederlands
Vertalen naar het Nederlands

CRM with lots of buildout potential

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 16-9-2020
Bron van de reviewer: Capterra

Dynamics 365 has been instrumental in our sales teams ability to manage and track prospects and contacts throughout the opportunity and sales lifecycle.

Pluspunten

Dynamics 365 comes with a full array of features and functionality that allows tracking of clients, communications, prospects, opportunities, and the full relationship with your contacts. It's integration with outlook and ability to be custom designed in terms of fields and views gives it a potential to encompass and cover all your company's needs.

Minpunten

Building out the functionality can be somewhat complicated when designing custom features and additionally tracking security and roles takes a measured approach to verify security of data and privacy.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Layne L.
Sector: Publiceren
Bedrijfsgrootte: 51-200 werknemers
Vertalen naar het Nederlands
Vertalen naar het Nederlands

It's like Salesforce, except that many third party programs don't integrate with it.

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 19-7-2018
Bron van de reviewer: Capterra

Pluspunten

It's fairly easy to navigate and find what you are looking for. It's the CRM we already had and we've built a number of internal integrations with it.

Minpunten

There are a few really bizarre things about the user interface. 1. The "save" button is at the very bottom, right-hand corner of the screen, where there are literally zero other buttons. It feels like the least intuitive place for something as important as a save button. When I first started using the CRM, it took me almost a week to realize you could actually save something. 2. The sign in process is as clunky as it gets. Every 24 hours, Dynamics signs you out automatically (not a big deal, Salesforce does this too). However, once you are signed out, instead of taking you to a page where you can sign back in, or do anything, it just takes you to a dead page that tells you that you've been signed out and suggests you close all your browser windows to then sign back in. The process is madness, and it hasn't changed. 3. When you are loading the home page, you typically want to search a record, so you start typing something in the search field. Just as the page is about to finish loading, it moves your cursor down to the "What's New" section to post something. The result is that I have a few posts that contain nothing more than partial account names that I was trying to search. The last major hang up is that very few workflow automation tools like Toutapp, Yesware, ect will integrate with Dynamics (mostly because so few of their customers actually use Dynamics). This has prevented us from buying the programs we want to use for our sales team.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 3.0/10

Ronel V.
Sector: Informatiediensten
Bedrijfsgrootte: 1.001-5.000 werknemers
Vertalen naar het Nederlands
Vertalen naar het Nederlands

Microsoft Dynamics

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 8-7-2020
Bron van de reviewer: Capterra

The support was great that's the great things they provides wit uncomplicated approach related to there products and licensing.

Pluspunten

The overall functionality of the applications, especially on the customization of the interface. We both use the CRM and the ERP Solutions of the products. It is like all in one together the Sales, Finance, Marketing and Customer Service and Operation.
I definitely recommends to use Microsoft Dynamics and its easy to adopt.

Minpunten

It requires expert developer to make the system more operational and it was not meant or design for small businesses.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 9.0/10

Gebruikersaanbeveling
7,9/10
Gebaseerd op 3.918 gebruikersscores
Vergelijk gebruikersaanbevelingen met alternatieven
Vergelijk met alternatieven

Prijzen van Dynamics 365

Prijzen van Dynamics 365

Vanaf
US$ 115,00/maand
Gratis proef
Abonnement
Prijs-kwaliteitverhouding
Prijs-kwaliteitverhouding
4,1/5
Gebaseerd op 3.918 gebruikersscores
Vergelijk scores voor prijs-kwaliteitverhouding met alternatieven
Vergelijk met alternatieven

Dynamics 365 - Functies

Dynamics 365 - Functies

API
Aanpasbare rapportage
Activiteiten volgen
Activiteitendashboard
Auditing
Audittrail
Automatische meldingen
Bewaking
Compliancebeheer
Documentbeheer
Documenten opslaan
Factureren
Gegevens importeren en exporteren
Integratie van derden
Rapportage en statistieken
Realtime gegevens
Realtime rapportage
Voorraad bijhouden
Voorraadbeheer
Workflowbeheer
Functies
4,3/5
Gebaseerd op 3.918 gebruikersscores
Vergelijk functiescores met alternatieven
Vergelijk met alternatieven

Categorieën

Dynamics 365 - Veelgestelde vragen

Dynamics 365 - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over Dynamics 365.

V. Welke prijsmodellen heeft Dynamics 365 te bieden?

Dynamics 365 kent de volgende prijsmodellen:

Vanaf: US$ 115,00/maand

Prijsmodel: Abonnement

Gratis proef: Niet beschikbaar

V. Wat zijn de voornaamste functies van Dynamics 365?

We hebben geen informatie over functies van Dynamics 365

V. Wat zijn de typische gebruikers van Dynamics 365?

Dynamics 365 heeft de volgende typische klanten:

Klein bedrijf, Grote ondernemingen, Non-profit, Middelgroot bedrijf

V. Welke talen worden door Dynamics 365 ondersteund?

Dynamics 365 ondersteunt de volgende talen:

Arabisch, Chinees (Traditioneel), Chinees (Vereenvoudigd), Deens, Duits, Engels, Fins, Frans, Hebreeuws, Hongaars, Italiaans, Japans, Koreaans, Nederlands, Noors, Pools, Portugees, Russisch, Spaans, Thai, Tjechisch, Turks, Zweeds

V. Welke prijsmodellen heeft Dynamics 365 te bieden?

Dynamics 365 kent de volgende prijsmodellen:

Abonnement

V. Biedt Dynamics 365 ondersteuning voor mobiele apparaten?

Dynamics 365 ondersteunt de volgende apparaten:

Android, iPhone

V. Met welke andere apps kan Dynamics 365 worden geïntegreerd?

Dynamics 365 kan worden geïntegreerd met de volgende toepassingen:

Astea Alliance, Cincom CPQ, Coresystems, Gatekeeper, KeyedIn Projects, Nexus, Odyssee Service, QCommission, SyncForce, WorkBook

V. Welke mate van ondersteuning heeft Dynamics 365 te bieden?

Dynamics 365 biedt de volgende ondersteuningsopties:

Forum, Kennisbank, Telefonische ondersteuning, Online ondersteuning