Dynamics 365

Dynamics 365

ERP and CRM applications from Microsoft

4,3/5 (3735 review)

Dynamics 365 - Overzicht

Wat is Dynamics 365?

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools. Dynamics 365 offers a range of tools for sales, customer service, field service management, talent acquisition, finance and operations, retail, project service automation, marketing, artificial intelligence, mixed reality, and more.

With Microsoft Dynamics 365 businesses can unify their operations, projects, workflows, and tasks in one centralized platform in order to aid decision making, build relationships with customers, and operate efficiently. The individual applications within Microsoft Dynamics 365 can be used as standalone products, combine with one another, or integrated with a wide range of external business systems in order to provide a completely customized solution. The platform integrates with third party applications such as Ameyo, Salesforce, DocuSign, PandaDoc, ADP, Gainsight, Tacton CPQ, and more. Dynamics 365’s artificial intelligence (AI) and mixed reality facilitate intelligent decision making and scenario planning in a modern way.

Dynamics 365 - Overzicht

Prijzen

Vanaf
US$ 115,00/maand

Prijsopties

Gratis proef
Abonnement
Prijs-kwaliteitverhouding

Customer Engagement Plan: $115/user/month

Unified Operations Plan: $190/user/month

Dynamics 365 Plan: $210/user/month

Contact Microsoft Dynamics 365 sales for more information on pricing.


Dynamics 365 - Functies

Apparaten
Bedrijfsgrootte
K M G
Markten
Azië, Australië, Brazilië, Canada, China en nog 5 andere, Europa, Duitsland, India, Japan, Latijns-Amerika
Ondersteunde talen
Arabisch, Chinees (Vereenvoudigd), Chinees (Traditioneel), Tjechisch, Deens en nog 18 andere, Nederlands, Engels, Fins, Frans, Duits, Hebreeuws, Hongaars, Italiaans, Japans, Koreaans, Noors, Pools, Portugees, Russisch, Spaans, Zweeds, Thai, Turks

Screenshots

Schermopname van Dynamics 365: Microsoft Dynamics 365 sales opportunity tracking
Schermopname van Dynamics 365: Microsoft Dynamics 365 sales opportunity tracking Schermopname van Dynamics 365: Microsoft Dynamics 365 finance and operations reports Schermopname van Dynamics 365: Microsoft Dynamics 365 omnichannel customer service Schermopname van Dynamics 365: Microsoft Dynamics 365 dynamic marketing workflows

Dynamics 365 reviews

Dynamics 365 reviews

Totaalscore
4,3
/
5
Uitstekend
1751

Zeer goed
1444

Gemiddeld
431

Slecht
83

Erg slecht
26

Prijs-kwaliteitverhouding
4
Functies
4,2
Gebruiksgemak
4
Klantenondersteuning
4,2
86% heeft deze app aanbevolen
Ty C.

Dynamics in a league of it's own

I have tried other CRM's in my career but none of them come close. The future of this product is incredibly bright and the cost to entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.


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Timothy J.

Dynamics 365 Customer Engagement/Field Service are robust CRM and CMMS options

I have used CRM in D365 for a number of years, but have been recently through a reimplementation as the FieldOne Sky product was replaced with Field Service. This was a challenging project, but proved successful. We adopted the unified interface early on so had to deal with some bugs, but didn't want a lot of retraining right after implementation with the interface change.


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Youssef K.

Easy to use CRM solution

We've been using Microsoft Dynamics for a while now, we use it mostly to track customer support cases. Our Microsoft reseller helped us customize the CRM to our needs


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Julia T.

There's Potential

We are not using the application at all in the way we had envisioned and I am looking at other Microsoft partners that could help as well as altogether switching to other applications for contact management.


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Agnes M.

Good System for Savings and Credit Coopertaive Societies

I loved Dynamics, its ease of implementation and use.


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Ty C.
Sector: Papier- en bosbouwproducten
Bedrijfsgrootte: 10.001+ werknemers
Vertalen naar het Nederlands

Dynamics in a league of it's own

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 15-11-2019
Bron van de reviewer: Capterra

I have tried other CRM's in my career but none of them come close. The future of this product is incredibly bright and the cost to entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.

Pluspunten

I have used this software for over 7 years and over those years have seen it grow and improve at a remarkable rate. With the introduction of Flow/Power Automate and Canvas Apps the abilities of this business application stack are unmatched. You are truly only limited by your own imagination. Microsoft provides great account management resources that will help keep you on the cutting edge.

From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor namely, Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation.

Salesforce and competitors also do not have anything like Azure. Having all of your business application ecosystem under such an umbrella is incredibly powerful.

Minpunten

I have had less than ideal interactions with support. Mostly they are positive but often times they don't typically know enough about the product and will ask me for information that i already provided in detail upon initial case submission. That being said, this product is innovating and improving so much you can't possibly expect all the people supporting it to be 100% on top of their game. They SHOULD be but realistically you are going to run into people that are just intermediaries between you and someone that can actually help. This isn't really a Dynamics issue at all but you will need to rely on support if you go with an online installation.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Timothy J.
Sector: Ziekenhuis- en gezondheidszorgbranche
Bedrijfsgrootte: 201-500 werknemers
Vertalen naar het Nederlands

Dynamics 365 Customer Engagement/Field Service are robust CRM and CMMS options

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 1-2-2020
Bron van de reviewer: Capterra

I have used CRM in D365 for a number of years, but have been recently through a reimplementation as the FieldOne Sky product was replaced with Field Service. This was a challenging project, but proved successful. We adopted the unified interface early on so had to deal with some bugs, but didn't want a lot of retraining right after implementation with the interface change.

Pluspunten

The breadth of features across Field Service and typical CRM are impressive overall. The scheduling capabilities in Field Service (and now available for other scheduling items) are second to none (at least in other items compared to).

Minpunten

With the online version, we have run into few problems, but we do occasionally run into slow performance. This is not often, but when it does occur (slow page refreshes, especially in the scheduling tool) it can be painful for our users.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 8.0/10

Youssef K.
Sector: Informatietechnologie en -diensten
Bedrijfsgrootte: 13-50 werknemers
Vertalen naar het Nederlands

Easy to use CRM solution

Wekelijks 1+ jaar lang gebruikt
Beoordeeld op 1-5-2020
Bron van de reviewer: Capterra

We've been using Microsoft Dynamics for a while now, we use it mostly to track customer support cases. Our Microsoft reseller helped us customize the CRM to our needs

Pluspunten

What I like the most about Microsoft Dynamics is it's ease of use, the ability to easily track open cases and generate useful reports.

Minpunten

The cost per user could be one of the few cons compared to other cloud based CRM solutions

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 9.0/10

Julia T.
Sector: Rechtspraktijk
Bedrijfsgrootte: 201-500 werknemers
Vertalen naar het Nederlands

There's Potential

Dagelijks 1+ jaar lang gebruikt
Beoordeeld op 1-7-2019
Bron van de reviewer: Capterra

We are not using the application at all in the way we had envisioned and I am looking at other Microsoft partners that could help as well as altogether switching to other applications for contact management.

Pluspunten

I chose Dynamics 365 because we are already using Microsoft products and wanted a seamless integration to our CRM. I was drawn to the simplicity of the application and ability to customize within the application from the demo.

Minpunten

When I started working with a Microsoft partner to customize the application, I quickly became frustrated due to the number of errors and roadblocks that came with the integration and implementation process. I had evaluated our situation very carefully to ensure we had the required technical specifications and would be a good fit for our company; however, I was thrown off by the requirements that we could not face.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 4.0/10

Agnes M.
Sector: Bankwezen
Bedrijfsgrootte: 51-200 werknemers
Vertalen naar het Nederlands

Good System for Savings and Credit Coopertaive Societies

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 2-3-2020
Bron van de reviewer: Capterra

I loved Dynamics, its ease of implementation and use.

Pluspunten

The system was easy to customize. We were able to add membership modules which captured all the biodata of the Sacco's membership which is roughly 20,000 members. This data could easily be retrieved at a click of a button without buffering or delays. We went ahead and captured passport photos and even digital signatures and ID photocopies of the members and the system did not crash.

The reporting module is easy and simple, there are sample reports and we were able to also create so many ad hoc reports without a challenge. The reports we could export to different formats for further analysis out of Dynamics.

The Asset management module also worked so well for us, we were able to have all the assets captured into the system and their depreciation done well and on time.

We customized the Financial/operations module which captured the Sacco loaning/lending to the members and how they were able to repay the loans on time taking into consideration the loan aging process.

Over all this is a good software but it needs some technical know how to customize and tweak areas of interest and you will be able to automate the whole business.

Minpunten

The software needs some improvement on the financial module. The new IFRS 9 Accounting Standard being implemented by savings and lending cooperative societies require that the data is captured accurately and the reporting is accurate. This is still a challenge.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 8.0/10

Gebruikersaanbeveling
7,9/10
Gebaseerd op 3.735 gebruikersscores
Vergelijk gebruikersaanbevelingen met alternatieven
Vergelijk met alternatieven

Prijzen van Dynamics 365

Prijzen van Dynamics 365

Vanaf
US$ 115,00/maand
Gratis proef
Abonnement
Prijs-kwaliteitverhouding

Customer Engagement Plan: $115/user/month

Unified Operations Plan: $190/user/month

Dynamics 365 Plan: $210/user/month

Contact Microsoft Dynamics 365 sales for more information on pricing.

Customer Engagement Plan: $115/user/month

Unified Operations Plan: $190/user/month

Dynamics 365 Plan: $210/user/month

Contact Microsoft Dynamics 365 sales for more information on pricing.

Prijs-kwaliteitverhouding
4/5
Gebaseerd op 3.735 gebruikersscores
Vergelijk scores voor prijs-kwaliteitverhouding met alternatieven
Vergelijk met alternatieven

Dynamics 365 - Functies

Dynamics 365 - Functies

API
Aanpasbare rapportage
Activiteiten volgen
Activiteitendashboard
Auditing
Audittrail
Automatische meldingen
Bewaking
Compliancebeheer
Documentbeheer
Documenten opslaan
Factureren
Gegevens importeren en exporteren
Integratie van derden
Rapportage en statistieken
Realtime gegevens
Realtime rapportage
Voorraad bijhouden
Voorraadbeheer
Workflowbeheer
Functies
4,2/5
Gebaseerd op 3.735 gebruikersscores
Vergelijk functiescores met alternatieven
Vergelijk met alternatieven

Categorieën

Video's en instructies

Video's en instructies

Aanvullende informatie voor Dynamics 365

Aanvullende informatie voor Dynamics 365

Voornaamste functies van Dynamics 365

  • Business Intelligence and Reporting
  • Financial Management
  • Human Capital Management
  • Manufacturing
  • Procurement and Sourcing
  • Project Management and Accounting

Dynamics 365 - Veelgestelde vragen

Dynamics 365 - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over Dynamics 365.

V. Welke prijsmodellen heeft Dynamics 365 te bieden?

Dynamics 365 kent de volgende prijsmodellen:

Vanaf: US$ 115,00/maand

Prijsmodel: Abonnement

Gratis proef: Niet beschikbaar

Customer Engagement Plan: $115/user/month Unified Operations Plan: $190/user/month Dynamics 365 Plan: $210/user/month Contact Microsoft Dynamics 365 sales for more information on pricing.

V. Wat zijn de voornaamste functies van Dynamics 365?

Dynamics 365 biedt de volgende functies:

  • Business Intelligence and Reporting
  • Financial Management
  • Human Capital Management
  • Manufacturing
  • Procurement and Sourcing
  • Project Management and Accounting

V. Wat zijn de typische gebruikers van Dynamics 365?

Dynamics 365 heeft de volgende typische klanten:

Grote ondernemingen, Middelgroot bedrijf, Non-profit, Klein bedrijf

V. Welke talen worden door Dynamics 365 ondersteund?

Dynamics 365 ondersteunt de volgende talen:

Arabisch, Chinees (Vereenvoudigd), Chinees (Traditioneel), Tjechisch, Deens, Nederlands, Engels, Fins, Frans, Duits, Hebreeuws, Hongaars, Italiaans, Japans, Koreaans, Noors, Pools, Portugees, Russisch, Spaans, Zweeds, Thai, Turks

V. Welke prijsmodellen heeft Dynamics 365 te bieden?

Dynamics 365 kent de volgende prijsmodellen:

Abonnement

V. Biedt Dynamics 365 ondersteuning voor mobiele apparaten?

Dynamics 365 ondersteunt de volgende apparaten:

Android, iPhone

V. Met welke andere apps kan Dynamics 365 worden geïntegreerd?

Dynamics 365 kan worden geïntegreerd met de volgende toepassingen:

Astea Alliance, Cincom CPQ, Coresystems, Gatekeeper, KeyedIn Projects, Nexus, Odyssee Service, QCommission, SyncForce, WorkBook

V. Welke mate van ondersteuning heeft Dynamics 365 te bieden?

Dynamics 365 biedt de volgende ondersteuningsopties:

Forum, Kennisbank, Online ondersteuning, Telefonische ondersteuning