Booker Software

Booker Software

Software voor bedrijfsmanagement van spa’s en salons

4,1/5 (906 review)

Booker Software - Overzicht

Wat is Booker Software?

Versla je concurrentie met de bekroonde salon- en spa-software van Booker, het alles-in-één platform dat begrijpt dat jij je liever richt op je klanten in plaats van alle dagelijkse taken handmatig af te handelen. Booker helpt je jouw online boekingen, verkooppunten, lidmaatschaps- en loyaliteitsprogramma's te beheren, terwijl je tegelijkertijd nieuwe klanten aantrekt en ervoor zorgt dat ze terugkomen. Overal 24/7 toegang tot je Booker-account met de veilige, kosteneffectieve en handige cloudgebaseerde software van Booker.

Het platform is opgebouwd rond 5 hoofdpijlers van bedrijfsmanagement:

Aantrekken: ontvang boekingen van nieuwe klanten via je website en op partnersites, zoals Facebook, Yelp, MapQuest en meer.

Boeken: bied je klanten de vrijheid om op elk gewenst moment een afspraak te maken met online, sociale en mobiele boekingsopties.

Verkopen: beheer en optimaliseer je verkooppunten, betalingsverwerking, e-commerce en cadeaukaartverkoop, allemaal vanaf één platform.

Beheer: Neem de controle over je werknemers-, klant- en inventarisgegevens met gebruiksvriendelijke tracking- en rapportagetools.

Behouden: bouw duurzame relaties met klanten op met behulp van bewaartools die de juiste boodschap op het juiste moment leveren.

Booker Software - Overzicht

Prijzen

Vanaf
US$ 129,00/maand

Prijsopties

Gratis proef
Abonnement
Prijs-kwaliteitverhouding

Booker Software - Functies

Apparaten
Bedrijfsgrootte
K M G
Markten
Verenigde Staten van Amerika
Ondersteunde talen
Engels

Screenshots

Schermopname van Booker Software:
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Booker Software reviews

Booker Software reviews

Totaalscore
4,1
/
5
Uitstekend
465

Zeer goed
259

Gemiddeld
92

Slecht
33

Erg slecht
57

Prijs-kwaliteitverhouding
4
Functies
4
Gebruiksgemak
4,2
Klantenondersteuning
4,1
80% heeft deze app aanbevolen
Ashely S.

Book It!


Vertalen met Google
Michael C.

Using it for our Med Spa

Booker does what we need, support has always been responsive and it is easy to use.


Vertalen met Google
Kathleen S.

Booker review

I used booker for years and thought it was a great product and easy to use but then the jacked the price up so much I had to switch to another software


Vertalen met Google
Efraín D.

Booker is not what it use to be

So after 4 years of being loyal Booker customers/users and thousands of dollars paid for their lackluster service, we have decided to jump ship and started looking for a more reliable & less restrictive online booking software.

We have had our complaints about Booker since day one because of how it is very restrictive on what our spa system administrators are allowed to do. We have always gotten the usual "oh you can not do that because we want to advice our clients on best business practices." Then we will counter by asking the Booker rep if they realized that the actual management team on site at the spa would know what's best for our day to day operations? Which we they always point us to their make recommendations page or they would claim to submit it to their development team, which neither ever received any follow up. So after many attempts to get them to make their system more intuituve and flexible for our day to day operations, we quite frankly gave up and just dealt with the system. And now we have their system performance take a rapid decline, which started well over a year ago. We even purchased new computer systems and increase our internet speeds in hopes of speeding up the system but nope, that didn't help what so ever. Their customer service has also gone to poop, the reps use to be somewhat knowledgeable on how to use Booker and nice. Now they don't seem to care about your issues and pretty much do not accept any responsibility or accountability on behalf of Booker on how the system performance has gone to poop, right along their customer service. Just last night when I inform a rep that we our fed up with the system performance and the numerous temporary "work arounds", that we have no choice but to start looking for another service. They replied with "sorry to hear that, let us know what we can do to help with the transition." Really!?! That was the cherry on top.

Booker has failed to realize that we are their loyal paying customers and their poor performance is being transferred on to our loyal paying customers which we will not accept because we do value our loyal customers. So some words of advice to Booker on best business practices, don't screw your customers.


Vertalen met Google
Victoria S.

User friendly software

I’m very satisfied with Booker. They are improving their service all the time. I highly recommend them.


Vertalen met Google
Ashely S.
Sector: Consumentendiensten
Bedrijfsgrootte: 13-50 werknemers
Vertalen naar het Nederlands

Book It!

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 11-10-2018
Bron van de reviewer: Capterra

Pluspunten

Booker is a godsend for so many salons. It is very user-friendly and they have implemented the use of embedded training videos for all the features; this is a wonderful tool and works very well for people who are visual learners, which most stylists happen to be. For salon managers and owners, Booker offers a variety of tools: time-clock, sales tracking, inventory, tip allocation, expenditures/budgets, etc. Being a web-based software, it's very easy to add a widget or embed a link on your website and/or Facebook page to allow customers to easily schedule themselves for services. In addition, there is a built-in point of sale system that makes it easy to check out clients without needing to switch over to another program and/or system.

Minpunten

The downside to being a web-based software: if the server is down or there is an issue with the website, you cannot access your calendar or your point of sale system. Booker has been awesome enough to provide a separate website where they allow you to report issues of the system being down and also announcing known issues. Their customer service makes up for this issue.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 9.0/10

Michael C.
Sector: Medische praktijk
Bedrijfsgrootte: 13-50 werknemers
Vertalen naar het Nederlands

Using it for our Med Spa

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 24-9-2019
Bron van de reviewer: Capterra

Booker does what we need, support has always been responsive and it is easy to use.

Pluspunten

Ease of use so, easy to train. In the Day Spa industry front desk turnover is frequent so it is nice to be able to quickly show a new gal how to use the system.

Minpunten

We were previously Salon Iris customers and I am a programmer. With access to the database on that system I could run queries on anything in the database. Booker does not provide access to the SQL database so that is not possible. I do however have all of the reports that I need.

Also, it would be nice to have the ability to set access a little more granular. For example, if I give a gal access to look at gift card balances, I will also have given her access to modify gift card balances.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Kathleen S.
Sector: Gezondheid, wellness en fitness
Bedrijfsgrootte: 2-10 werknemers
Vertalen naar het Nederlands

Booker review

Anders 2+ jaar lang gebruikt
Beoordeeld op 5-5-2020
Bron van de reviewer: SoftwareAdvice

I used booker for years and thought it was a great product and easy to use but then the jacked the price up so much I had to switch to another software

Pluspunten

This software was great until they jacked the price up to double. It forced me to seek another software

Minpunten

They never should have sold to Mind body

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 4.0/10

Efraín D.
Sector: Gezondheid, wellness en fitness
Bedrijfsgrootte: 13-50 werknemers
Vertalen naar het Nederlands

Booker is not what it use to be

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 14-4-2017
Bron van de reviewer: Capterra

So after 4 years of being loyal Booker customers/users and thousands of dollars paid for their lackluster service, we have decided to jump ship and started looking for a more reliable & less restrictive online booking software.

We have had our complaints about Booker since day one because of how it is very restrictive on what our spa system administrators are allowed to do. We have always gotten the usual "oh you can not do that because we want to advice our clients on best business practices." Then we will counter by asking the Booker rep if they realized that the actual management team on site at the spa would know what's best for our day to day operations? Which we they always point us to their make recommendations page or they would claim to submit it to their development team, which neither ever received any follow up. So after many attempts to get them to make their system more intuituve and flexible for our day to day operations, we quite frankly gave up and just dealt with the system. And now we have their system performance take a rapid decline, which started well over a year ago. We even purchased new computer systems and increase our internet speeds in hopes of speeding up the system but nope, that didn't help what so ever. Their customer service has also gone to poop, the reps use to be somewhat knowledgeable on how to use Booker and nice. Now they don't seem to care about your issues and pretty much do not accept any responsibility or accountability on behalf of Booker on how the system performance has gone to poop, right along their customer service. Just last night when I inform a rep that we our fed up with the system performance and the numerous temporary "work arounds", that we have no choice but to start looking for another service. They replied with "sorry to hear that, let us know what we can do to help with the transition." Really!?! That was the cherry on top.

Booker has failed to realize that we are their loyal paying customers and their poor performance is being transferred on to our loyal paying customers which we will not accept because we do value our loyal customers. So some words of advice to Booker on best business practices, don't screw your customers.

Pluspunten

Lots of features

Minpunten

Not intuituve or flexible enough for day to day operations.
Too many restrictions on in house system administrators.
System performance is not good at all.

Vertalen naar het Nederlands

Antwoord van Booker

Efrain -
We're sad to hear you're leaving Booker and have been unhappy with the platform. If you're up for it, we'd love more information on which features you find restrictive and how we can address that feedback.

Thank you for using Booker for this time. We appreciate your business.

Best,
- The Booker Team

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 2.0/10

Victoria S.
Sector: Consumentendiensten
Bedrijfsgrootte: 51-200 werknemers
Vertalen naar het Nederlands

User friendly software

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 22-2-2020
Bron van de reviewer: Capterra

I’m very satisfied with Booker. They are improving their service all the time. I highly recommend them.

Pluspunten

Booker is very easy to use and allows customers to book appointments online.

Minpunten

Glitches happen from time to time but their customer support team usually fixes everything in timely manner.

Scoreverdeling

Gebruiksgemak

Waarschijnlijkheid van aanbeveling: 10.0/10

Gebruikersaanbeveling
8,2/10
Gebaseerd op 906 gebruikersscores
Vergelijk gebruikersaanbevelingen met alternatieven
Vergelijk met alternatieven

Prijzen van Booker Software

Prijzen van Booker Software

Vanaf
US$ 129,00/maand
Gratis proef
Abonnement
Prijs-kwaliteitverhouding
Prijs-kwaliteitverhouding
4/5
Gebaseerd op 906 gebruikersscores
Vergelijk scores voor prijs-kwaliteitverhouding met alternatieven
Vergelijk met alternatieven

Booker Software - Functies

Booker Software - Functies

API
Aangepaste velden
Aanpasbare branding
Aanpasbare rapportage
Aanpasbare sjablonen
Activiteiten volgen
Activiteitendashboard
Automatische meldingen
CRM-integratie
E-mailintegratie
Elektronische betalingen
Enquêtes en feedback
Gegevens importeren en exporteren
Herinneringen
Integratie van derden
Integratie van sociale media
Kalenderbeheer
Klantendatabase
Rapportage en statistieken
Realtime gegevens
Functies
4/5
Gebaseerd op 906 gebruikersscores
Vergelijk functiescores met alternatieven
Vergelijk met alternatieven

Categorieën

Booker Software - Veelgestelde vragen

Booker Software - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over Booker Software.

V. Welke prijsmodellen heeft Booker Software te bieden?

Booker Software kent de volgende prijsmodellen:

Vanaf: US$ 129,00/maand

Prijsmodel: Abonnement

Gratis proef: Niet beschikbaar

V. Wat zijn de voornaamste functies van Booker Software?

We hebben geen informatie over functies van Booker Software

V. Wat zijn de typische gebruikers van Booker Software?

Booker Software heeft de volgende typische klanten:

Grote ondernemingen, Middelgroot bedrijf, Klein bedrijf

V. Welke talen worden door Booker Software ondersteund?

Booker Software ondersteunt de volgende talen:

Engels

V. Welke prijsmodellen heeft Booker Software te bieden?

Booker Software kent de volgende prijsmodellen:

Abonnement

V. Biedt Booker Software ondersteuning voor mobiele apparaten?

Booker Software ondersteunt de volgende apparaten:

Android, iPhone, iPad

V. Met welke andere apps kan Booker Software worden geïntegreerd?

Booker Software kan worden geïntegreerd met de volgende toepassingen:

BirdEye, FrontdeskAI, Keap, Keap, Mailchimp, Mailchimp, Marketing 360, ReminderCall.com, Smart Hotel Software, Twitter

V. Welke mate van ondersteuning heeft Booker Software te bieden?

Booker Software biedt de volgende ondersteuningsopties:

Veelgestelde vragen, Forum, Kennisbank, Online ondersteuning, Telefonische ondersteuning, Video-instructies