Neon CRM
Neon CRM
Over Neon CRM
Werf meer fondsen, bespaar tijd en krijg dingen gedaan met een CRM-platform voor non-profitorganisaties dat werkt voor jouw behoeften. De meeste medewerkers van dit bedrijf komen uit een non-profitachtergrond ; ze hebben in jouw schoenen gestaan en hebben een database ontworpen om jouw problemen op te lossen.
Met al je gegevens en tools op één plek bespaar je tijd en kun je je concentreren op het werk dat er echt toe doet. Maak online formulieren, onderhoud contact met donateurs, plan evenementen, beheer leden, volg vrijwilligers en krijg inzichten via ingebouwde dashboards met belangrijke statistieken, dit alles met slechts enkele muisklikken.
Sluit je aan bij de duizenden organisaties die NeonCRM gebruiken om hun fondsenwerving, lidmaatschap, evenementen en websites te beheren. Prijzen al vanaf $ 100 per maand.
Afbeeldingen
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Beginprijs
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Reviews
Heb je Neon CRM al?
Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.
- Sector: Schoolleiding
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
User Friendly
Beoordeeld op 1-9-2023
Pluspunten
I have worked in a few CRMs since starting my career, and Neon CRM is the most user friendly. Also, the help section is wonderful and easy to understand. If I cannot find an answer, customer service is prompt and helpful.
Minpunten
It would be nice if Neon had more capabilities for events such as a silent auction/raffle function.
Antwoord van Neon One
Hey Julie, thank you so much for taking the time to leave us a review! It's so wonderful hearing how useful our help resources and support team have been for you. Thanks again!
- Sector: Management non-profit organisaties
- Bedrijfsgrootte: Zelfstandig ondernemer
- Wekelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 3.0 /10
Beginner Picking Up from Prior Admins
Beoordeeld op 15-12-2023
Overwhelmed. I am the only employee in a nonprofit that has over 200 members so much of my time is...
Overwhelmed. I am the only employee in a nonprofit that has over 200 members so much of my time is spoken for and though I need to give Neon CRM time and attention, I feel guilty doing so and thus get distracted when I am going through training processes so I feel I am not retaining the info I'm reading/watching.
Pluspunten
I can see the potential of it being very effective in our organization but again, having a hard time locating implementation documents a prior administration set up or where things were left off.
Minpunten
The Neon One Academy seems to have most of the information I need to navigate and learn but it does not keep track of where I left off in the training modules so I am constantly trying to remember where I to restart when I am able to revisit the trainings. There also seems to be lots of the same training info in different places so I get confused as to what or where to go next. Also having a hard time trying to figure out how to use all relevant features without using Neon Pay for any of them. (Due to our org having to use our fiscal agent's financial processing system, Stripe.)
Antwoord van Neon One
Hey Maya, appreciate your thoughtful review! We know how difficult it must be to be a one person team. Balancing your time with the plethora of tasks and duties and still trying to move your mission forward is one of the hardest things to do, and Neon CRM's goal is to make that easier. I'm glad you've been able to find some value out of Neon One Academy. If you haven't already, I'd suggest enrolling in the orientation course (https://academy.neonone.com/page/neon-crm-orientation). Another resource that could be fruitful for you is our open office hours. you can pop int a zoom room with our consulting team to get your questions answered in real time (https://academy.neonone.com/page/neon-crm-live-trainings). Alternatively, we do offer live chat and phone support for a small monthly fee, as well as extended training hours. I'm confident that once you get a grasp of the platform, it will make a world of difference for your prioritization and efficiency.
- Sector: Management non-profit organisaties
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 4.0 /10
Has value; clunky in some uses; Customer Support is slow
Beoordeeld op 6-12-2023
I inherited this platform. While I've spent time to try and learn how to make it work best for my...
I inherited this platform. While I've spent time to try and learn how to make it work best for my organization, there are still bugs that make the user experience less than optimal. If it weren't such a hassle to try and implement a new CRM solution, I'd consider switching.
Pluspunten
The ability to track and monitor donations, fundraising activities, and donor records is valuable and easy to navigate.
Minpunten
Some features are clunky. Web design leads quite a bit to be desired. Toggling through screens seems unnecessary at times. Compatability with other similar tools for integration are often not easy to set up, and seem overly costly.
Customer support takes way too long to resolve, while multiple automated emails seem to want to close a ticket rather than humans seeking to help client users. No real way to contact user support rather than email tickets via the automated online assistant.
Antwoord van Neon One
Hey Joey, thanks for your review! It sounds like your org has been using tons of the functionalities in Neon CRM like tracking and monitoring donations, fundraising campaigns, and maintaining donor records. Pretty much all of our integrations have no recurring costs associated. All of our packages do include unlimited email/ticket support, as well as access to our support center, neon one academy, live group trainings, and open office hours. It seems like signing up for open hours or our live group trainings might help alleviate some of the wait times you're experiencing, while also gaining access to one of our team members. If you do wish to purchase additional support options, you can add-on phone/live chat support for a small monthly up-charge and we offer extended training hours for purchase, if that is something you think would be helpful.
- Sector: Management non-profit organisaties
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
NeonCRM Review
Beoordeeld op 8-12-2023
So far I love it, but we've yet to go live, so this may be a bit premature.
So far I love it, but we've yet to go live, so this may be a bit premature.
Pluspunten
Flexibility and it covers all the bases we were looking for and then some.
Minpunten
I think that the household function is a bit clunky. It's not that intuitive, but I figured it out. Also, it seems there are various topics I can't find by searching in the Academy.
Antwoord van Neon One
Hey Galen, thank you for your review! Glad to hear that Neon CRM has all of the functionality that you and your team are looking for + some! We strive to offer a pricing structure that works for nonprofits, not against them, so it's always awesome to see that recognized. Thanks again :)
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Longtime Neon User
Beoordeeld op 6-12-2023
Over I'm really happy with Neon. It's a great product, you get access to so much support and a...
Over I'm really happy with Neon. It's a great product, you get access to so much support and a robust knowledge base filled with guides and training that will help a lot. It's intuitive and really friendly. I've also seen Neon transition to building a community where you get additional support from other Neon users as well as Neon employees. When I first started there was no where to really provide feedback and now there is a portal for that and it's so nice to see actual user ideas get implemented. Neon has really made strides to make clients feel heard and valued and it shows.
Pluspunten
I like how user friendly it is, not only was it an easy system to learn myself it's easy for staff that may not have experience with a CRM to use and feel confident using. In my past experience with different organizations and different databases there is a lot of fear and reluctance around using the database and with Neon we have 100% of our staff in the database
Minpunten
There are somethings Neon still has to work on that are standard in other databases. I think they'll eventually be addressed because Neon really listens to feedback but, for example, the fact that there isn't an alias field that is search bar accessible is a little frustrating. People change their names all the time, and you don't want to lose that data. I created a custom field for it but that's not search bar accessible. It doesn't hinder my ability to use the database but it is a little frustrating not to have.
Antwoord van Neon One
Hey Caitlin, thank you for your review! Awesome to hear that your whole team feels confident using Neon CRM and are able to dive into the various features and modules. I think your idea around incorporating an alias field is stellar, and would encourage you to submit it to our Suggestions Portal: https://feedback.neonone.com/forums/945646-neon-crm
Neon CRM - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over Neon CRM.V. Welke prijsmodellen heeft Neon CRM te bieden?
Neon CRM kent de volgende prijsmodellen:
- Vanaf: US$ 99,00/maand
- Prijsmodel: Abonnement
- Gratis proef: Niet beschikbaar
V. Wat zijn de typische gebruikers van Neon CRM?
Neon CRM heeft de volgende typische klanten:
Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
V. Welke talen worden door Neon CRM ondersteund?
Neon CRM ondersteunt de volgende talen:
Engels
V. Biedt Neon CRM ondersteuning voor mobiele apparaten?
Neon CRM ondersteunt de volgende apparaten:
V. Met welke andere apps kan Neon CRM worden geïntegreerd?
Neon CRM kan worden geïntegreerd met de volgende toepassingen:
ClickBid, Constant Contact, Continue to Give, Denali Fund, DonorDrive, Eventbrite, Fundraise Up, Higher Logic Thrive, Mailchimp, Overflow, PayPal, QuickBooks Online Advanced, Resource Management, Stripe, TaxJar, The Giving Block, Ujoin, VolunteerLocal, Zapier, authorize.net, iWave
V. Welke mate van ondersteuning heeft Neon CRM te bieden?
Neon CRM biedt de volgende ondersteuningsopties:
E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank
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