WebEngage

WebEngage

WebEngage is a multi-channel B2C marketing automation cloud

4.6/5 (21 review)

WebEngage - Overzicht

WebEngage, a tool for automating communication across a user's lifecycle and helps companies send messages via:
Web Messages
In-app Messages
Push Notifications
Emails
Text Messages
Browser Push notifications

WebEngage's user CRM stores data from user profile(attributes) and user actions(events). It also has capabilities around deep data segmentation and personalisation using user profile data, behavioural data, lifecycle events, 3rd party data from CRM and logical constructs.

Cross-device tracking helps keep communication coherent and contextual, making the experience personalised and relevant. Integration with WebEngage is a one-time job and requires minimal assistance. Once the SDKs are integrated, the data starts to flow into WebEngage, making it measurable and actionable.

WebEngage also offers "Rolling Segments", meaning criteria can be defined dynamically rather than on the basis of queries.
Companies can segment their audiences by:
Who they are - User attributes
What they do - User behaviour
How they reach you - Technology they use

Prijzen

Vanaf
US$ 199,00/maand
Prijsopties
Gratis proefversie
Abonnement
Prijs-kwaliteitverhouding

Apparaten

Bedrijfsgrootte

K
M
L

Markten

Azië, Australië, Canada, China, Europa en nog 5 andere, Duitsland, India, Japan, Latijns-Amerika, Middle-East and Africa

Ondersteunde talen

Chinees (Vereenvoudigd), Tjechisch, Nederlands, Engels, Fins en nog 11 andere, Frans, Duits, Hebreeuws, Italiaans, Japans, Koreaans, Noors, Portugees, Russisch, Spaans, Zweeds

WebEngage reviews

Totaalscore
4.6/5
100% positieve reviews
12
Uitstekend
9
Zeer goed
0
Gemiddeld
0
Slecht
0
Erg slecht
Suhas R.
Vertalen met Google

It helped improve our sales conversion by 65%!

Wekelijks 1+ jaar lang gebruikt
Beoordeeld op 26-10-2017
Bron van de reviewer: Capterra

Pluspunten

We were on the lookout for a marketing automation tool for a couple of months when we finally found out Webengage. One of our primary criteria for the tool was the the tool needed to have integration with Segment.com. All of our data was already being passed onto Segment.com and we did not want to make another tech integration. Since Webengage had this integration, it was fairly simple to get started with Webengage.

Webengage also offered a very useful and unique feature of customer journeys. This was our second criteria which we also could find in Webengage. We automate our marketing by defining rules such as, send SMS to a user if a user has signed up but not proceeded ahead within 5 days, wait for 2 days and then send an email, if user does not click this email, send a push notification, etc. This is by far our most used feature, which nicely incorporates all other features of Webengage.

Minpunten

UI of the in-app and onsite notifications can be improved.
Some of the conditions that are set for these notifications some time do not work which leads to users being shown the same notification multiple times.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling

9.0/10
Aniket T.
Vertalen met Google

Our worn out hunt for THE email automation tool we wanted, ended with WebEngage

Dagelijks 1-5 maanden lang gebruikt
Beoordeeld op 22-9-2017
Bron van de reviewer: Capterra

We really struggled to find an affordable automation tool for Email & SMS, that had good API support and an intuitive journey builder. WebEngage hits all the right notes for that.

It packs the punch of big automation systems like Marketo, Eloqua or Responsys. But is much cheaper and tech stack is way more startup friendly.

Post WebEngage, we have much better control over targeting when it comes to communication. By sending right content in the right context, we have seen improvements all across the funnel.

Pluspunten

Mapping out a user journey which everyone from techies to PMs to content writers, could understand was very important to us as a business. Most tools swung one way or the other, made for developers or made for people who didn't care about APIs. WebEngage has best of both worlds, and the most awesome journey builder I've come across as a marketeer.

Minpunten

The pricing model discourages experimentation and creates road-blocks in terms of on-boarding. For a tool which doesn't actually send emails / messages (they have integrations with all leading senders), the pricing is too steep based on number of active users / events you can send.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling

10.0/10
Mrinal S.
Vertalen met Google

This is simply a great tool for marketing Automation.

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 28-10-2017
Bron van de reviewer: Capterra

- Customer re-targeting
- Promoting flash sales to a large TG
- Personalized communication

Pluspunten

- Comprehensiveness of offerings across multiple channels of communication
- Great Support team. Niket our SPOC from Webengage has been available literally 24*7 to help us with our queries
- Value for Money. Great pricing as compared to other tools in the market

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling

9.0/10
Soyinka M.
Vertalen met Google

A platform which empowers marketing to create large scale campaigns without going to the developer

Dagelijks 1+ jaar lang gebruikt
Beoordeeld op 19-9-2017
Bron van de reviewer: Capterra

Cross device, cross platform, integrated and instantaneous campaigns on customer actions.

Pluspunten

User journeys is the main value generator for marketing guys. Allows cross device campaign set ups with perfect ease. Integration with Segment.io also makes life easier as most of the campaigns can be event driven. Client support is awesome

Minpunten

The response time on dashboard UI is slow.
The SDK is heavy to be integrated in client. But segment integration can take care of that. Still some code review is required on the app

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling

10.0/10
Shahin R.
Vertalen met Google

Web-engage has capably delivered in helping us @ eXtra.com engage better with our customers.

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 20-9-2017
Bron van de reviewer: Capterra

Exceptional customer engagement capabilities

Pluspunten

Excellent customer targeting/re-targeting capabilities.
Clear and precise dashboards and back office.
Round the clock customer support.
Quick time to market.

Minpunten

Can improve on some extended functionalities and validations on forms which inturn would help build more intuitive surveys.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling

9.0/10

Prijzen van WebEngage

Vanaf
US$ 199,00/maand
Prijsopties
Gratis proefversie
Abonnement
Prijs-kwaliteitverhouding

Pricing of an account is based on MAU (Monthly Active User) count. MAU is defined as total count of unique users interacting with any of these channels (website, mobile app, email, sms)in the last 30 days. WebEngage has custom pricing slabs for each account basis its MAU count. other details here - https://webengage.com/pricing/

WebEngage - Functies

  • API
  • Automatische meldingen
  • CRM-integratie
  • E-mailintegratie
  • Integratie van derden
  • Mobiele integratie

  • Aangepaste velden
  • Aanpasbare branding
  • Aanpasbare rapportage
  • Aanpasbare sjablonen
  • Activiteiten volgen
  • Activiteitendashboard
  • Elektronische betalingen
  • Gegevens importeren en exporteren
  • Herinneringen
  • Integratie van sociale media
  • Kalenderbeheer
  • Klantendatabase
  • Rapportage en statistieken
  • Realtime gegevens

Aanvullende informatie voor WebEngage

Voornaamste functies van WebEngage

  • 3rd party integration
  • AB Testing
  • Advanced Custom Segmentation
  • Behavioral Targeting
  • Campaign Analytics & Reporting
  • Cross channel campaign management
  • Hyper-Personalisation
  • Lead Management
  • User CRM
  • User Journey Designers

Pluspunten

Campaign Management
Lead Management
Segmentation
Cross channel customer journey builder
Campaign AB testing
Campaign Analytics and reporting
Advanced customer segmentation
Content personalisation
Behavioral targeting

WebEngage - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over WebEngage.

V. Welke prijsmodellen heeft WebEngage te bieden?

WebEngage kent de volgende prijsmodellen:

Vanaf: US$ 199,00/maand

Prijsmodel: Abonnement

Gratis proefversie: Beschikbaar

Pricing of an account is based on MAU (Monthly Active User) count. MAU is defined as total count of unique users interacting with any of these channels (website, mobile app, email, sms)in the last 30 days. WebEngage has custom pricing slabs for each account basis its MAU count. other details here - https://webengage.com/pricing/

V. Wat zijn de voornaamste functies van WebEngage?

WebEngage biedt de volgende functies:

  • 3rd party integration
  • AB Testing
  • Advanced Custom Segmentation
  • Behavioral Targeting
  • Campaign Analytics & Reporting
  • Cross channel campaign management
  • Hyper-Personalisation
  • Lead Management
  • User CRM
  • User Journey Designers

V. Wat zijn de typische gebruikers van WebEngage?

WebEngage heeft de volgende typische klanten:

Grote ondernemingen, Middelgroot bedrijf

V. Welke talen worden door WebEngage ondersteund?

WebEngage ondersteunt de volgende talen:

Chinees (Vereenvoudigd), Tjechisch, Nederlands, Engels, Fins, Frans, Duits, Hebreeuws, Italiaans, Japans, Koreaans, Noors, Portugees, Russisch, Spaans, Zweeds

V. Welke prijsmodellen heeft WebEngage te bieden?

WebEngage kent de volgende prijsmodellen:

Abonnement

V. Biedt WebEngage ondersteuning voor mobiele apparaten?

We hebben geen informatie over apparaten die door WebEngage worden ondersteund

V. Met welke andere apps kan WebEngage worden geïntegreerd?

WebEngage kan worden geïntegreerd met de volgende toepassingen:

BigCommerce, Bitium, Magento, Mailchimp, Mandrill, Salesforce Marketing Cloud, SendGrid, Shopify, Twilio Communications Cloud, Wordpress

V. Welke mate van ondersteuning heeft WebEngage te bieden?

WebEngage biedt de volgende ondersteuningsopties:

Veelgestelde vragen, Online ondersteuning, Telefonische ondersteuning, Video-instructies