--- description: Gedetailleerde beoordelingen over Twilio: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk Twilio met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Twilio reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [SMS-marketing software](/directory/1291/sms-marketing/software) > [Twilio](/software/90610/twilio-communications-platform) # Twilio Canonical: https://www.getapp.nl/software/90610/twilio-communications-platform Pagina: 1 / 22\ Volgende: [Volgende pagina](https://www.getapp.nl/software/90610/twilio-communications-platform?page=2) > Twilio biedt een krachtige API voor telefoondiensten waarmee bedrijven kunnen bellen en gebeld kunnen worden en sms-berichten kunnen verzenden en ontvangen. Met Twilio kunnen programmeurs eenvoudig verschillende communicatiemethoden integreren en bestaande vaardigheden voor webontwikkeling, bestaande code, bestaande servers, bestaande databases en bestaand karma gebruiken om deze communicatieproblemen snel en betrouwbaar op te lossen. > > Oordeel: score van **4.4/5** door 507 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.4/5** | 507 Reviews | | Gebruiksgemak | 4.1/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.0/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.2/5 | Gebaseerd op alle reviews | | Functies | 4.5/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Twilio - **Locatie**: San Francisco, VS - **Opgericht**: 2008 ## Commerciële context - **Beginprijs**: US$ 0,01 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Windows (lokaal), Linux (lokaal) - **Ondersteunde talen**: Duits, Engels, Frans, Japans, Portugees, Spaans - **Beschikbare landen**: Argentinië, Australië, Brazilië, Canada, Chili, Colombia, Duitsland, Frankrijk, Hongkong SAR van China, Ierland, Israël, Japan, Mexico, Nieuw-Zeeland, Oostenrijk, Singapore, Taiwan, Verenigd Koninkrijk, Verenigde Staten, Zwitserland ## Functies - API - Alerts/Escalation - Analytics - Archiveren en retentie - Audio/Video Conferencing - Automated Attendant - Automatic Outbound Dialer - Automatic call distribution (ACD) - Beller-ID - CRM - CTI (Computer Telephony Integration) - Call conferencing - Callcenterbeheer - Campagnebeheer - Chatbot - Chatten/messaging - Communicatie via meerdere kanalen - Compliancebeheer - Contactenbeheer - Controle van oproepen ## Integraties (7 in totaal) - Freshdesk - Oracle Service - Salesforce Service Cloud - SugarCRM - Zapier - Zendesk Suite - Zoho CRM ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [SMS-marketing software](https://www.getapp.nl/directory/1291/sms-marketing/software) ## Gerelateerde categorieën - [SMS-marketing software](https://www.getapp.nl/directory/1291/sms-marketing/software) - [Customer experience software](https://www.getapp.nl/directory/601/customer-experience/software) - [VoIP-software](https://www.getapp.nl/directory/107/voip/software) - [Callcenter software](https://www.getapp.nl/directory/275/call-center/software) - [IVR-software](https://www.getapp.nl/directory/289/ivr/software) ## Alternatieven 1. [SlickText](https://www.getapp.nl/software/111837/slicktext-com) — 4.8/5 (269 reviews) 2. [EZ Texting](https://www.getapp.nl/software/20491/ez-texting) — 4.5/5 (273 reviews) 3. [Omnisend](https://www.getapp.nl/software/112199/omnisend) — 4.7/5 (836 reviews) 4. [Klaviyo](https://www.getapp.nl/software/105931/klaviyo) — 4.6/5 (537 reviews) 5. [Mailchimp](https://www.getapp.nl/software/8268/mailchimp) — 4.5/5 (17676 reviews) ## Reviews ### "Good option to integrate communication into your developments." — 4.0/5 > **Milton** | *30 augustus 2025* | Informatietechnologie en -diensten | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: He has always been a benchmark in the communication sector. It has a very advanced API and can be integrated with many developments. > > **Minpunten**: Your rates should be more affordable, the internal administration of the dashboard should be more friendly and easy to use. Unsubscribe from a service should be more intuitive. ----- ### "Can do everything, for all businesses but with a steep learning curve..." — 4.0/5 > **Andrew** | *18 augustus 2023* | Kleding en mode | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: Twilio has every option under the sun, there's nothing call center related that they can't do for you. You could set up automated systems to perform mundane tasks for you, record and inscribe all your calls and even have a call center set up to help troubleshoot issues and direct calls. You can get add-ons from GitHub, integrate into your website especially Shopify and answer calls with a number that you can bring with you or they provide straight to your cell phone. We're talking local numbers and 800 numbers even though you may have to pay extra. > > **Minpunten**: Very steep learning curve. There are so many options and so many ways to use this service including third party apps that you could get confused quite easily. Also their 2FA process is tedious which if you're not careful could result in you losing your number. > > Twilio handles all the inbound calls for my website. I ported a vanity 800 number from a another provider to Twilio and after a quite lengthy setup process that involved lots of customer service calls it was up and running. After that you can pretty much leave it or do some minor changes relatively easy. Now when customers call they can choose from an option tree to troubleshoot their issue or they can choose to talk to an agent (me) and if it's during business hours the call gets forwarded to my cell, if outside of business hours they get my voicemail. Works great\! I also have it embedded in my website for a chat option that more people actually use. ----- ### "Secure and cumbersome" — 3.0/5 > **Geverifieerde reviewer** | *29 juli 2025* | Management non-profit organisaties | Aanbevelingsscore: 3.0/10 > > **Pluspunten**: It makes the work possible, even if it is cubersome. It allows for secure access and connection to the team. > > **Minpunten**: My use was on a customized platform, and it feels very hard to navigate. I continually have to reference the help guides. And the security aspects, although necessary, require frequent and repeated logins. > > It made work that had to be secure possible, even though it feels cumbersome. For the kind of work I do, I am happy to have a resource that makes it possible, even if it feels difficult. ----- ### "Flexible messaging muscle that keeps us connected with customers." — 5.0/5 > **Rahman** | *28 april 2025* | Kantoorbenodigdheden | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Twilio allows us to send SMS notifications, order updates, and appointment reminders straight to our customers’ phones. I like the flexibility of the platform. It’s robust enough for us to hack it to serve what we need, such as sending a single alert or building out more advanced messaging flows for promotions. > > **Minpunten**: It’s pretty techy for beginners if you’re not tech-savvy. For us, it took a while to get the settings right and if you want more advanced options like two-way conversation or WhatsApp integration, the price can escalate rapidly. > > It’s helped us get to customers more quickly and more directly, especially when email is simply ignored. So that instant communication has increased our response to promotions and meant that our order process has been able to roll on without these big lags between everything. ----- ### "Versatile messaging backbone for campaigns." — 5.0/5 > **Imogen R.** | *22 mei 2025* | Marketing en reclame | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: The progammable messaging APIs from Twilio enabled us to control the flow of SMS campaigns, particularly with event reminders and time sensitive promos. It’s like having a telecom platform that was as malleable as code. > > **Minpunten**: There's a learning curve, particularly if you're not accustomed to APIs or cloud-based communication logic in general. Optimized best with some dev involvement. > > We use Twilio for automating the confirmation texts for our clients’ workshop sign-ups, feedback loops, etc. It’s allowed us to personalize our outreach efforts without scaling headcount a real game-changer for a boutique agency like ours. ----- Pagina: 1 / 22\ Volgende: [Volgende pagina](https://www.getapp.nl/software/90610/twilio-communications-platform?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/90610/twilio-communications-platform) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens