Over ClickDesk

ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social toolbar for website customer communications. Support agents can answer queries, transfer tickets, respond to social media posts, & collaborate with one another using ClickDesk.

ClickDesk is cloud-based; not needing users to download or install any software. Agents receive chats on their favorite IM such as Skype and Google Talk.The built-in voice chat functionality allows visitors to call businesses through browser phone, Skype or the local access numbers available in 40 countries.

The ClickDesk interface also includes a social toolbar, enabling users to Tweet or like a Facebook page right from the chat window. ClickDesk recently launched an easy-to-use Help desk feature for businesses to efficiently manage support e-mails and offline chat messages; making it a complete multi-channel communication solution.

Prijzen vanaf:

US$ 14,99/maand

  • Gratis versie
  • Gratis proef
  • Abonnement

Top 5 alternatieven voor ClickDesk

Voornaamste voordelen van ClickDesk

  • Cloud-based application: No hassle of software or hardware installation.

  • Live chat: Receive lightning fast chats backed by push technology conveniently on your IM – Google Talk/Skype

  • Voice Chat: Customers call through an integrated Browser Phone including free local access numbers in 40 countries.

  • Help Desk: Agents can efficiently manage support emails and offline messages through a robust ticketing system.

  • Social Toolbar: Visitors can tweet about the brand or like the business Facebook page from the chat window.
  • Apparaten

    Bedrijfsgrootte

    K M G

    Markten

    Australië, Brazilië, Canada, China, Duitsland, Verenigd Koninkrijk, India, Japan, Mexico, Verenigde Staten

    Ondersteunde talen

    Engels

    Prijzen vanaf:

    US$ 14,99/maand

    • Gratis versie
    • Gratis proef
    • Abonnement

    Top 5 alternatieven voor ClickDesk

    Afbeeldingen

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    Functies

    Totaal aantal functies van ClickDesk: 44

    • API
    • Aanpasbare formulieren
    • Aanpasbare sjablonen
    • Activiteiten volgen
    • Autoresponders
    • Beheer van klantervaringen
    • Beheer van supporttickets
    • Bestandsoverdracht
    • CTI (Computer Telephony Integration)
    • Chatten/messaging
    • Consumentgericht chatten in realtime
    • E-mailbeheer
    • Enquêtes en feedback
    • Gegevens importeren en exporteren
    • Geotargeting
    • Helpdeskbeheer
    • Inkoop en ontvangst
    • Integratie van sociale media
    • Integraties van derden
    • Interactie bijhouden
    • Live chatten
    • Macro's/reacties via sjablonen
    • Markeren
    • Mobiele toegang
    • Ondersteuningstickets bijhouden
    • Op rollen gebaseerde toestemmingen
    • Oproepen rapporteren
    • Overdrachten en routering
    • Personeelsbeheer
    • Prestatiemeetwaarden
    • Priorisering
    • Proactief chatten
    • Rapportage en analyse
    • Realtime chatten
    • Realtime gegevens
    • Realtime rapportage
    • Samenwerkingstools
    • Ticketbeheer
    • Toegang en controle op afstand
    • Toegangsopties/machtigingen
    • Videovergaderen
    • Widgets
    • Workflowconfiguratie
    • Zoeken/filteren

    Alternatieven

    LiveAgent

    4,7
    #1 alternatief voor ClickDesk
    LiveAgent is een webgebaseerde helpdeskoplossing waarmee je supporttickets van meerdere kanalen kunt beheren, waaronder...

    DeskPRO

    4,6
    #2 alternatief voor ClickDesk
    Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters,...

    Zoho Desk

    4,5
    #3 alternatief voor ClickDesk
    Zoho Desk is een cloudgebaseerd helpdeskplatform dat is ontworpen om bedrijven van elke omvang te helpen bij het...

    Zendesk

    4,4
    #4 alternatief voor ClickDesk
    Zendesk is een cloudgebaseerde oplossing voor klantenservicesoftware die wordt vertrouwd door meer dan 40.000 organisati...

    Reviews

    Totaalscore

    3,6 /5
    (19)
    Prijs-kwaliteitverhouding
    3,4/5
    Functies
    3,9/5
    Gebruiksgemak
    3,9/5
    Klantenondersteuning
    3,4/5

    Heb je ClickDesk al?

    Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.

    Schrijf een review!
    5 van 19 reviews worden weergegeven
    Aaron C.
    Totaalscore
    • Bedrijfsgrootte: 201-500 werknemers
    • Dagelijks 6-12 maanden lang gebruikt
    • Bron van de reviewer

    Totaalscore

    • Prijs-kwaliteitverhouding
    • Gebruiksgemak
    • Waarschijnlijkheid van aanbeveling 10.0 /10

    Great way for social connections and messaging

    Beoordeeld op 25-7-2018

    Pluspunten

    Clickdesk comprehenses all social options that small/medium-size companies require in one location. As complex as this sounds, it does not take excessive time, and it does not need any specialist coding understanding. Messaging goes all the method for catering prospective clients to supporting 3rd parties

    Minpunten

    A couple of inaccurate statuses that were revealed to consumers while I was offline. Other than of that, there is absolutely nothing I can keep in mind.

    Elizabeth W.
    Totaalscore
    • Sector: Detailhandel
    • Bedrijfsgrootte: 2-10 werknemers
    • Dagelijks 2+ jaar lang gebruikt
    • Bron van de reviewer

    Totaalscore

    • Gebruiksgemak
    • Waarschijnlijkheid van aanbeveling 7.0 /10

    Cost Effective Chat Service

    Beoordeeld op 15-1-2019

    Pluspunten

    Easy to use and cost effective live chat that we use for our ecommerce store. Allows us to respond promptly to customer issues, answer questions and increase sales.

    Minpunten

    Would benefit from a screen-sharing or file-sharing feature.

    Robert M.
    Totaalscore
    • Sector: Sportartikelen
    • Bedrijfsgrootte: 2-10 werknemers
    • Dagelijks 2+ jaar lang gebruikt
    • Bron van de reviewer

    Totaalscore

    • Prijs-kwaliteitverhouding
    • Gebruiksgemak
    • Klantenondersteuning
    • Waarschijnlijkheid van aanbeveling 0.0 /10

    Be careful... ClickDesk will charge for services not used... and will refuse to give a refund...

    Beoordeeld op 27-10-2021

    Pluspunten

    We used ClickDesk app for a few years, and it worked OK.

    Minpunten

    We used ClickDesk for a number of years. Unfortunately, they charged us for a year’s worth of service we did not want. As soon as we saw the charge, we contacted ClickDesk and told them we were not using this service and requested a refund. ClickDesk said since they already charged us, they would not give us a refund. What kind of business does that? We do not think it is right to charge a company for a service they are not using. We are very disappointed with ClickDesk’s business practices. We have a filed a complaint with the Better Business Bureau (BBB) to get our refund from ClickDesk. After this, we will no longer use ClickDesk, and we warn others to learn from our experience with ClickDesk and not use ClickDesk either.

    Luciano G.
    Totaalscore
    • Sector: E-learning
    • Bedrijfsgrootte: 11-50 werknemers
    • Bron van de reviewer

    Totaalscore

    • Prijs-kwaliteitverhouding
    • Gebruiksgemak
    • Klantenondersteuning

    Useful

    Beoordeeld op 18-9-2015

    I have been using ClickDesk for a long time (more than 2 years) to offer on-line chat support from...

    I have been using ClickDesk for a long time (more than 2 years) to offer on-line chat support from my web site. It is easy to deploy and easy-to-use. In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app.

    Pluspunten

    Easy-to-use and deploy. Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.

    Minpunten

    Probably there could me more features for the free package but it is fair. The user configuration could be a little more intuitive (I took a little time to understand how to make it).

    Estela R.
    Totaalscore
    • Wekelijks 6-12 maanden lang gebruikt
    • Bron van de reviewer

    Totaalscore

    • Prijs-kwaliteitverhouding
    • Gebruiksgemak
    • Klantenondersteuning
    • Waarschijnlijkheid van aanbeveling 10.0 /10

    I'm very happy

    Beoordeeld op 6-4-2018

    Pluspunten

    I'm very happy to have worked with ClickDesk knows how to make a customer as demanding as me and let me tell you that says a lot, the quality of services is undoubtedly good, I will definitely work with them again, there is no help desk better today.

    Minpunten

    I really do not have any complaints, I leave with a smile on my face and eager to work with them again. Excellent work.

    5 van 19 worden weergegeven Lees alle reviews

    ClickDesk - Veelgestelde vragen

    Hieronder zie je enkele veelgestelde vragen over ClickDesk.

    ClickDesk kent de volgende prijsmodellen:

    • Vanaf: US$ 14,99/maand
    • Prijsmodel: Gratis versie, Abonnement
    • Gratis proef: Niet beschikbaar

    ClickDesk is priced per operator per month. Free: free for 10 users Lite: $14.99/month/agent Pro: $24.99/month/agent Enterprise: $39.99/month/agent A 30 day trial is available on all paid plans for just $1. A startup friendly plan is also available. Discounts are available when plans are paid yearly (15% off) or every 2 years (33% off).

    ClickDesk heeft de volgende typische klanten:

    Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

    ClickDesk ondersteunt de volgende talen:

    Engels

    ClickDesk ondersteunt de volgende apparaten:

    Android (mobiel)

    ClickDesk kan worden geïntegreerd met de volgende toepassingen:

    ActiveCampaign, Adobe Commerce, Agile CRM, Basecamp, BigCommerce, Capsule, Chargify, Constant Contact, FreshBooks, GetResponse, Gmail, Google Analytics 360, Help Scout, Highrise, Hootsuite, Join.Me, Joomla, Keap, Mailchimp, Meta for Business, OpenCart, PrestaShop, Redmine, Salesforce Sales Cloud, Shopify, Slack, Smartsheet, Unbounce, Vtiger CRM, WHMCS, Weebly, Wix, WordPress, Xero, Zapier, Zendesk, Zoho CRM

    ClickDesk biedt de volgende ondersteuningsopties:

    E-mail/helpdesk, Veelgestelde vragen/forum, Telefonische ondersteuning, 24/7 (contact met medewerker), Chatten

    Gerelateerde categorieën

    Bekijk alle softwarecategorieën die gevonden zijn voor ClickDesk.