Sage Accounting

Allows you to set up accounts at ease with easy to review financial reports allowing users to understand where their business stands at any point in time.

Once you have filed your VAT returns you cannot go back and update/edit the previous entry

Ease of use.
Speeds up reporting.
I have worked in a large organisations previously and this software generates the reports I was used to seeing as standard. They are standard in my chosen package.
You can call up latest bank detail automatically from your bank.
Monthly payment option to use the software.
Instant access even when you are out of the office, via the app, for viewing status of invoices.

Cost increase every year without option to debate it.
I do not need anything more than I have been using in the original package. I only use this software for convenience and could do all the work manually.
The bank feed has failed a few times. Support has always sorted for me but it is always inconvenient to have to trouble shoot and takes time to sort.

Standard procedures necessary for a small business.

See comments above. It is impossible to communicate by e-mail. Have wanted to send details of Sage invoice payments to Credit and Collection Department but without success. They have threatened cancellation because of perceived non payment of a couple of pounds.

It’s simple and efficient to use. It was also easy to implement and transfer data

There are some features which could be improved eg when email invoice out customer the invoice shows as being attached but you have to open the email to find any supporting documentation caused much confusion with customers Another example it would be helpful if documents ie contracts could be attached to customers and suppliers