HappyFox Help Desk

4,6 (93)
Schrijf een review!
Software voor helpdesk en klantenondersteuning

Over HappyFox Help Desk

HappyFox is belachelijk eenvoudige, krachtig eenvoudige software voor klantenondersteuning en ticketbeheer. HappyFox integreert met je e-mailaccounts en website om ervoor te zorgen dat alle ondersteuningsverzoeken worden geordend. Organiseer beter, wijs de juiste e-mail toe aan de juiste persoon, reageer sneller en hou alles bij. HappyFox is ook fijn voor je portemonnee met betaalbare maandelijkse abonnementen.


Afbeeldingen

HappyFox Help Desk Software - 1
HappyFox Help Desk Software - 2
HappyFox Help Desk Software - 3
HappyFox Help Desk Software - 4
HappyFox Help Desk Software - 5
HappyFox Help Desk Software - 6
HappyFox Help Desk Software - 7
HappyFox Help Desk Software - 8
HappyFox Help Desk Software - 9
HappyFox Help Desk Software - 10
HappyFox Help Desk Software - 11
HappyFox Help Desk Software - 12
HappyFox Help Desk Software - 13
HappyFox Help Desk Software - 14
HappyFox Help Desk Software - 15
HappyFox Help Desk Software - 16
HappyFox Help Desk Software - 17
HappyFox Help Desk Software - 18
Nog 20 andere bekijken
HappyFox Help Desk-video
HappyFox Help Desk-video
HappyFox Help Desk Software - 1
HappyFox Help Desk Software - 2
HappyFox Help Desk Software - 3
HappyFox Help Desk Software - 4
HappyFox Help Desk Software - 5
HappyFox Help Desk Software - 6
HappyFox Help Desk Software - 7
HappyFox Help Desk Software - 8
HappyFox Help Desk Software - 9
HappyFox Help Desk Software - 10
HappyFox Help Desk Software - 11
HappyFox Help Desk Software - 12
HappyFox Help Desk Software - 13
HappyFox Help Desk Software - 14
HappyFox Help Desk Software - 15
HappyFox Help Desk Software - 16
HappyFox Help Desk Software - 17
HappyFox Help Desk Software - 18

Twijfels over HappyFox Help Desk? Vergelijk met een populair alternatief

HappyFox Help Desk

4,6 (93)
VS.
Meeste reviews

Beginprijs

US$ 9,00
maand
US$ 15,00
maand

Prijsopties

Gratis versie
Gratis proefversie
Gratis versie
Gratis proefversie

Functies

76
113

Integraties

41
78

Gebruiksgemak

4,4 (93)
4,5 (3.336)

Prijs-kwaliteitverhouding

4,5 (93)
4,4 (3.336)

Klantenservice

4,6 (93)
4,5 (3.336)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

Alternatieven

Freshdesk

4,5
#1 alternatief voor HappyFox Help Desk
Freshdesk is cloudgebaseerde klantenservice software die krachtige oplossingen biedt waarmee bedrijven van elke omvang...

Sprout Social

4,4
#2 alternatief voor HappyFox Help Desk
Sprout Social is een programma voor management binnen social media dat is ontwikkeld om bedrijven te helpen nieuwe...

Quickbase

4,4
#3 alternatief voor HappyFox Help Desk
Quick Base is een platform voor het bouwen van toepassingen waarmee gebruikers op maat gemaakte zakelijke toepassingen...

Pipefy

4,6
#4 alternatief voor HappyFox Help Desk
Centraliseer en verbind het hele klanttraject op één plek en verbeter de tevredenheid met een klantgerichte CS-operatie...

Reviews

Totaalscore

4,6 /5
(93)
Prijs-kwaliteitverhouding
4,5/5
Functies
4,3/5
Gebruiksgemak
4,4/5
Klantenondersteuning
4,6/5

Heb je HappyFox Help Desk al?

Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.

5 van 93 reviews worden weergegeven
Chris
Totaalscore
  • Sector: Vastgoed
  • Bedrijfsgrootte: 201-500 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Exacta Review of HappyFox

Beoordeeld op 8-4-2021

I like a streamlined, easy to use clean interface. This is what happyfox is.

I like a streamlined, easy to use clean interface. This is what happyfox is.

Pluspunten

It's a no nonsense, easy to use platform. Administration is easy.

Minpunten

Somewhat limited in features, but not much.

Meenakshi
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Happy Fox ticketing tool

Beoordeeld op 27-4-2022

Ticketing tool is very efficient and easy to use.
Team is very happy with the tool.

Ticketing tool is very efficient and easy to use.
Team is very happy with the tool.

Pluspunten

The software is very cheap and easy to use.

Minpunten

Less Integration like asset management cannot be linked to the system.

Overwogen alternatieven

ServiceNow

Redenen om over te stappen op HappyFox Help Desk

It is the best tool for small scale business. Cost effective and easy to implement.
Bernardo
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 3.0 /10

Amazing at first, until you realize that the develepement stoped

Beoordeeld op 26-4-2018

The service is good in a lot of things but lack of fundamental tools and performance. Too hard to...

The service is good in a lot of things but lack of fundamental tools and performance. Too hard to manage, lots of bugs and no updates. The staff is amazing but the service don't follow.
I'm jumping of this service and now and I'm in a nightmare because cannot export the data to anything. Neither in cvs. Only incomplete tickets and all my work history is unreacheable.
Leaving the service very very very disapointed.

Pluspunten

- Plenty of integrations
- Very customizable
- The support is very good, they don't mind to spend time until your problem is solved

Minpunten

- Smartphone App is terrible, ticket response not intuitive, lots of steps to accomplish simple tasks
- Customization is very painful, not intuitive, complex, little bugs in several functions
- Expensive against other similar products
- No updates, development is stuck for years now (monolithic service)
- Reports don't work, it's is impossible to extract relevant data about overall performance
- Cannot export tickets in full, only the original fist message (this is very disappointing)
- Faced several downtime in which was impossible to access the platform and manage tickets

David
Totaalscore
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Not too complex, not a ton of features, but it does do and accomplish exactly what it says.

Beoordeeld op 5-6-2018

Finally found a way to organize all support issues and questions in one place rather than using a...

Finally found a way to organize all support issues and questions in one place rather than using a support@ email or mailing list. Also cut down on the number of users who would email one support person individually over and over again instead of getting their request to the rest of the team.

Pluspunten

HappyFox is limited in what it can offer (especially the free version) but it does function as a help desk ticketing system very well. Users have a portal to submit tickets, check on progress, and respond to a help desk technicians updates or solutions.

Managers can track tickets, view what's left open, and put policies in place that make sure tickets are not forgotten and are assigned the proper priority to get taken care of.

Minpunten

There's not much I can think of regarding HappyFox that I'd consider a "Con". Yes, it has limitations but for the price you pay (unless you use the free version) it's worth every penny no doubt.

I'd like to see a large file size limit when responding to tickets though. Often times the responders to tickets like to attach many screenshots or even video files for users to follow along with to product a solution but every now and then it wouldn't attach correctly.

Also adding a knowledge base to reference in responses to support tickets would be amazing

Ahmed
Totaalscore
  • Sector: Olie en energie
  • Bedrijfsgrootte: 10.000+ werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Awesome ticketing management system software

Beoordeeld op 20-10-2016

I had major issues in my support unit , and I was searching for solution , I came across different...

I had major issues in my support unit , and I was searching for solution , I came across different platforms , and finally we decided that Happy fox is the way to go for several reasons (ease of use , cost effective , great support team , outstanding up time for the tool )

Pluspunten

the ease of use
cost efficient
great features
flexibility for development new features
great support
outstanding up time

Minpunten

NA

5 van 93 worden weergegeven Lees alle reviews

HappyFox Help Desk - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over HappyFox Help Desk.

HappyFox Help Desk kent de volgende prijsmodellen:

  • Vanaf: US$ 9,00/maand
  • Prijsmodel: Abonnement
  • Gratis proef: Beschikbaar

HappyFox Help Desk heeft de volgende typische klanten:

Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

HappyFox Help Desk ondersteunt de volgende talen:

Arabisch, Chinees, Chinees, Deens, Duits, Engels, Frans, Hongaars, Italiaans, Japans, Koreaans, Nederlands, Noors, Oekraïens, Pools, Portugees, Russisch, Spaans, Thai, Tsjechisch, Turks, Zweeds

HappyFox Help Desk ondersteunt de volgende apparaten:

Android (mobiel), iPhone (mobiel), iPad (mobiel)

HappyFox Help Desk kan worden geïntegreerd met de volgende toepassingen:

Adobe Commerce, Asana, Batchbook, BigCommerce, ChartMogul, ClassLink, Dialpad, FreshBooks, FullContact, GitLab, Google Workspace, HappyFox Chat, Highrise, HubSpot Service Hub, Insightly, Jira, JustCall, Keap, LogMeIn Rescue, Mailchimp, Meta for Business, Microsoft Teams, Mixpanel, Nicereply, Okta, Olark, OneLogin, PagerDuty, Pipedrive, Salesforce Sales Cloud, Shopify, SmartSignin, Stripe, SugarCRM, SurveyMonkey, Twilio, Twitter/X, WordPress, Wrike, Zapier, Zoho CRM

HappyFox Help Desk biedt de volgende ondersteuningsopties:

E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Telefonische ondersteuning, 24/7 (contact met medewerker), Chatten

Gerelateerde categorieën

Bekijk alle softwarecategorieën die gevonden zijn voor HappyFox Help Desk.