HappyFox Help Desk
Over HappyFox Help Desk
HappyFox is belachelijk eenvoudige, krachtig eenvoudige software voor klantenondersteuning en ticketbeheer. HappyFox integreert met je e-mailaccounts en website om ervoor te zorgen dat alle ondersteuningsverzoeken worden geordend. Organiseer beter, wijs de juiste e-mail toe aan de juiste persoon, reageer sneller en hou alles bij. HappyFox is ook fijn voor je portemonnee met betaalbare maandelijkse abonnementen.
Afbeeldingen
Twijfels over HappyFox Help Desk?
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Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
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Reviews
Heb je HappyFox Help Desk al?
Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.
- Sector: Vastgoed
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Exacta Review of HappyFox
Beoordeeld op 8-4-2021
I like a streamlined, easy to use clean interface. This is what happyfox is.
I like a streamlined, easy to use clean interface. This is what happyfox is.
Pluspunten
It's a no nonsense, easy to use platform. Administration is easy.
Minpunten
Somewhat limited in features, but not much.
- Sector: Detailhandel
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Happy Fox ticketing tool
Beoordeeld op 27-4-2022
Ticketing tool is very efficient and easy to use.
Team is very happy with the tool.
Ticketing tool is very efficient and easy to use.
Team is very happy with the tool.
Pluspunten
The software is very cheap and easy to use.
Minpunten
Less Integration like asset management cannot be linked to the system.
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ServiceNowRedenen om over te stappen op HappyFox Help Desk
It is the best tool for small scale business. Cost effective and easy to implement.- Sector: Computersoftware
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 3.0 /10
Amazing at first, until you realize that the develepement stoped
Beoordeeld op 26-4-2018
The service is good in a lot of things but lack of fundamental tools and performance. Too hard to...
The service is good in a lot of things but lack of fundamental tools and performance. Too hard to manage, lots of bugs and no updates. The staff is amazing but the service don't follow.
I'm jumping of this service and now and I'm in a nightmare because cannot export the data to anything. Neither in cvs. Only incomplete tickets and all my work history is unreacheable.
Leaving the service very very very disapointed.
Pluspunten
- Plenty of integrations
- Very customizable
- The support is very good, they don't mind to spend time until your problem is solved
Minpunten
- Smartphone App is terrible, ticket response not intuitive, lots of steps to accomplish simple tasks
- Customization is very painful, not intuitive, complex, little bugs in several functions
- Expensive against other similar products
- No updates, development is stuck for years now (monolithic service)
- Reports don't work, it's is impossible to extract relevant data about overall performance
- Cannot export tickets in full, only the original fist message (this is very disappointing)
- Faced several downtime in which was impossible to access the platform and manage tickets
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Not too complex, not a ton of features, but it does do and accomplish exactly what it says.
Beoordeeld op 5-6-2018
Finally found a way to organize all support issues and questions in one place rather than using a...
Finally found a way to organize all support issues and questions in one place rather than using a support@ email or mailing list. Also cut down on the number of users who would email one support person individually over and over again instead of getting their request to the rest of the team.
Pluspunten
HappyFox is limited in what it can offer (especially the free version) but it does function as a help desk ticketing system very well. Users have a portal to submit tickets, check on progress, and respond to a help desk technicians updates or solutions.
Managers can track tickets, view what's left open, and put policies in place that make sure tickets are not forgotten and are assigned the proper priority to get taken care of.
Minpunten
There's not much I can think of regarding HappyFox that I'd consider a "Con". Yes, it has limitations but for the price you pay (unless you use the free version) it's worth every penny no doubt.
I'd like to see a large file size limit when responding to tickets though. Often times the responders to tickets like to attach many screenshots or even video files for users to follow along with to product a solution but every now and then it wouldn't attach correctly.
Also adding a knowledge base to reference in responses to support tickets would be amazing
- Sector: Olie en energie
- Bedrijfsgrootte: 10.000+ werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Awesome ticketing management system software
Beoordeeld op 20-10-2016
I had major issues in my support unit , and I was searching for solution , I came across different...
I had major issues in my support unit , and I was searching for solution , I came across different platforms , and finally we decided that Happy fox is the way to go for several reasons (ease of use , cost effective , great support team , outstanding up time for the tool )
Pluspunten
the ease of use
cost efficient
great features
flexibility for development new features
great support
outstanding up time
Minpunten
NA
HappyFox Help Desk - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over HappyFox Help Desk.V. Welke prijsmodellen heeft HappyFox Help Desk te bieden?
HappyFox Help Desk kent de volgende prijsmodellen:
- Vanaf: US$ 9,00/maand
- Prijsmodel: Abonnement
- Gratis proef: Beschikbaar
V. Wat zijn de typische gebruikers van HappyFox Help Desk?
HappyFox Help Desk heeft de volgende typische klanten:
Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
V. Welke talen worden door HappyFox Help Desk ondersteund?
HappyFox Help Desk ondersteunt de volgende talen:
Arabisch, Chinees, Chinees, Deens, Duits, Engels, Frans, Hongaars, Italiaans, Japans, Koreaans, Nederlands, Noors, Oekraïens, Pools, Portugees, Russisch, Spaans, Thai, Tsjechisch, Turks, Zweeds
V. Biedt HappyFox Help Desk ondersteuning voor mobiele apparaten?
HappyFox Help Desk ondersteunt de volgende apparaten:
Android (mobiel), iPhone (mobiel), iPad (mobiel)
V. Met welke andere apps kan HappyFox Help Desk worden geïntegreerd?
HappyFox Help Desk kan worden geïntegreerd met de volgende toepassingen:
Adobe Commerce, Asana, Batchbook, BigCommerce, ChartMogul, ClassLink, Dialpad, FreshBooks, FullContact, GitLab, Google Workspace, HappyFox Chat, Highrise, HubSpot Service Hub, Insightly, Jira, JustCall, Keap, LogMeIn Rescue, Mailchimp, Meta for Business, Microsoft Teams, Mixpanel, Nicereply, Okta, Olark, OneLogin, PagerDuty, Pipedrive, Salesforce Sales Cloud, Shopify, SmartSignin, Stripe, SugarCRM, SurveyMonkey, Twilio, Twitter/X, WordPress, Wrike, Zapier, Zoho CRM
V. Welke mate van ondersteuning heeft HappyFox Help Desk te bieden?
HappyFox Help Desk biedt de volgende ondersteuningsopties:
E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Telefonische ondersteuning, 24/7 (contact met medewerker), Chatten
Gerelateerde categorieën
Bekijk alle softwarecategorieën die gevonden zijn voor HappyFox Help Desk.