--- description: Gedetailleerde beoordelingen over HappyFox Help Desk: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk HappyFox Help Desk met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HappyFox Help Desk reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Klantenservice software](/directory/231/customer-service/software) > [HappyFox Help Desk](/software/90516/happyfox) # HappyFox Help Desk Canonical: https://www.getapp.nl/software/90516/happyfox Pagina: 1 / 5\ Volgende: [Volgende pagina](https://www.getapp.nl/software/90516/happyfox?page=2) > HappyFox is cloudgebaseerde alles-in-één software voor helpdesk en klantenondersteuning. Dankzij het ticketsysteem van HappyFox kun je problemen van klanten snel oplossen via een efficiënte workflow voor klantenondersteuning. Het platform heeft ook een ingebouwde kennisbank, communityforum en een ondersteuningsportal voor eindgebruikers. > > Oordeel: score van **4.6/5** door 93 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.6/5** | 93 Reviews | | Gebruiksgemak | 4.4/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.6/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.5/5 | Gebaseerd op alle reviews | | Functies | 4.3/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: HappyFox - **Locatie**: Irvine, VS - **Opgericht**: 2012 ## Commerciële context - **Beginprijs**: US$ 24,00 - **Prijsmodel**: (Gratis proef) - **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Chinees, Chinees, Deens, Duits, Engels, Frans, Hongaars, Italiaans, Japans, Koreaans, Nederlands, Noors, Oekraïens, Pools, Portugees, Russisch, Spaans, Thai, Tsjechisch, Turks, Zweeds - **Beschikbare landen**: Australië, Canada, Duitsland, India, Verenigd Koninkrijk, Verenigde Staten ## Functies - @mentions - Aanpasbare branding - Aanpasbare formulieren - Aanpasbare sjablonen - Aanpasbare velden - Activiteitendashboard - Alerts/Escalation - Analyse van klantenservices - Asset Lifecycle Management - Assets volgen - Auditing van problemen - Audittrail - Autoresponders - Beheer van IT-assets - Beheer van Service Level Agreements (SLA's) - Beheer van enquêtes/peilingen - Beheer van meerdere kanalen - Beheer van problemen - Beheer van salesactiviteit - Beheer van supporttickets ## Integraties (41 in totaal) - Adobe Commerce - Asana - BigCommerce - ChartMogul - ClassLink - Dialpad - FreshBooks - FullContact - GitLab - Google Workspace - HappyFox Chat - Highrise - HubSpot Service Hub - Insightly - Intune HRMS ... en 26 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software) - [Knowledge management tools](https://www.getapp.nl/directory/257/knowledge-management/software) - [Helpdesk software](https://www.getapp.nl/directory/287/help-desk-ticketing/software) - [ITSM-software](https://www.getapp.nl/directory/292/it-service-management-itsm/software) - [Review management software](https://www.getapp.nl/directory/575/feedback-and-reviews-management/software) ## Alternatieven 1. [Freshservice](https://www.getapp.nl/software/91351/freshservice) — 4.5/5 (771 reviews) 2. [Guru](https://www.getapp.nl/software/123167/guru) — 4.8/5 (640 reviews) 3. [Connecteam](https://www.getapp.nl/software/105401/connecteam) — 4.6/5 (5303 reviews) 4. [Confluence](https://www.getapp.nl/software/90949/confluence) — 4.5/5 (3705 reviews) 5. [Document360](https://www.getapp.nl/software/120723/document360) — 4.7/5 (292 reviews) ## Reviews ### "HappyFox Help Desk - Best for ticketing system" — 4.0/5 > **Geverifieerde reviewer** | *24 oktober 2022* | Marketing en reclame | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Happyfox has turned out to be a boon for us. Our task mangement became very easy after installation. We get clients requests on Happyfox which we are able to manage and resolve effectively. It has great user interface and customer support was incredible during installation and troubleshoot. > > **Minpunten**: There is nothing to point out here. Just one suggestion to include insights about tickets like how many tickets closed, in how much time, who was the most effective performer, etc. This will also help in improving team performance. ----- ### "HappyFox, The Helpdesk for Humans" — 4.0/5 > **Geverifieerde reviewer** | *17 februari 2019* | Werving en selectie | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Great product, with a simple user interface and powerful customization features. Allows for the building of Knowledge Bases and thorough tracking of all type of issues facing the end user. Will allow the users to open up ticket with their email package, > > **Minpunten**: I've yet to see anything negative about this software. > > We've been using Happyfox for the past three years. It is used to create and track tickets for issues concerning Information Technology, Timesheets and Human Resource problems. We've been extremely happy using this product. The reporting features of this product are an extremely valuable tool and well worth the cost of the software. ----- ### "Amazing at first, until you realize that the develepement stoped" — 2.0/5 > **Bernardo** | *26 april 2018* | Computersoftware | Aanbevelingsscore: 3.0/10 > > **Pluspunten**: - Plenty of integrations - Very customizable - The support is very good, they don't mind to spend time until your problem is solved > > **Minpunten**: - Smartphone App is terrible, ticket response not intuitive, lots of steps to accomplish simple tasks - Customization is very painful, not intuitive, complex, little bugs in several functions - Expensive against other similar products - No updates, development is stuck for years now (monolithic service) - Reports don't work, it's is impossible to extract relevant data about overall performance - Cannot export tickets in full, only the original fist message (this is very disappointing) - Faced several downtime in which was impossible to access the platform and manage tickets > > The service is good in a lot of things but lack of fundamental tools and performance. Too hard to manage, lots of bugs and no updates. The staff is amazing but the service don't follow. I'm jumping of this service and now and I'm in a nightmare because cannot export the data to anything. Neither in cvs. Only incomplete tickets and all my work history is unreacheable. Leaving the service very very very disapointed. ----- ### "Great application\!" — 5.0/5 > **Geverifieerde reviewer** | *22 april 2019* | Ziekenhuis- en gezondheidszorgbranche | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: This software was very easy to implement and use. We now have the ability to pull metrics and keep track of member inquires with ease\! > > **Minpunten**: Reports can be a bit hard to create but customer service was always there to help. > > Even though our reports were a bit of a chore setting up, HappyFox customer service was quick in answering any questions and gave us solutions in a timely manner. We are now able to put a time on how much we spend trouble-shooting and project time. ----- ### "Helpful application for sales support" — 4.0/5 > **Geverifieerde reviewer** | *21 mei 2018* > > **Pluspunten**: It has enabled us to have multiple representatives handing the incoming emails for 1 email address. > > **Minpunten**: I wish that there were better spam filters. We have had to manually set up a lot of rules to weed of spam, which can lead to other issues. ----- Pagina: 1 / 5\ Volgende: [Volgende pagina](https://www.getapp.nl/software/90516/happyfox?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/90516/happyfox) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens