--- description: Gedetailleerde beoordelingen over Help Scout: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk Help Scout met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Help Scout reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Klantenservice software](/directory/231/customer-service/software) > [Help Scout](/software/90462/help-scout) # Help Scout Canonical: https://www.getapp.nl/software/90462/help-scout Pagina: 1 / 10\ Volgende: [Volgende pagina](https://www.getapp.nl/software/90462/help-scout?page=2) > Help Scout is klantenservice- en helpdesksoftware voor bedrijven van elke omvang. Gebruikers kunnen naadloos samenwerken tussen afdelingen of verschillende producten/merken beheren vanuit één account. Functionaliteiten zijn onder andere workflows, een op automatisering gebaseerd systeem en samenwerkingstools. > > Oordeel: score van **4.6/5** door 226 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.6/5** | 226 Reviews | | Gebruiksgemak | 4.7/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.6/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.4/5 | Gebaseerd op alle reviews | | Functies | 4.3/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Help Scout - **Opgericht**: 2011 ## Commerciële context - **Beginprijs**: US$ 55,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Engels - **Beschikbare landen**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België en 208 meer ## Functies - API - Aanpasbare branding - Aanpasbare rapporten - Aanpasbare sjablonen - Aanpasbare velden - Antwoordbeheer - Archiveren en retentie - Autoresponders - Beheer van supporttickets - Catalog Management - Chatbot - Chatten/messaging - Communicatie via meerdere kanalen - Communicatiebeheer - Configureerbare workflow - Consumentgericht chatten in realtime - Contactenbeheer - Contactendatabase - Customer Communication - Dashboard ## Integraties (80 in totaal) - ActiveCampaign - Aircall - AppFollow - Asana - BriteVerify - Campaign Monitor by Marigold - Capsule - Census - ChannelReply - ChargeDesk - Chatra - Churn Buster - ChurnZero - CircleLoop - Clockify ... en 65 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Kennisbank - Chatten ## Categorie - [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software) - [Helpdesk software](https://www.getapp.nl/directory/287/help-desk-ticketing/software) - [Knowledge management tools](https://www.getapp.nl/directory/257/knowledge-management/software) - [Email software](https://www.getapp.nl/directory/306/email-management/software) - [Customer communication management software](https://www.getapp.nl/directory/1139/customer-communications-management/software) ## Alternatieven 1. [Freshdesk](https://www.getapp.nl/software/10317/freshdesk) — 4.5/5 (3440 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.nl/software/90378/salesforce) — 4.4/5 (18785 reviews) 3. [LiveAgent](https://www.getapp.nl/software/91301/liveagent) — 4.7/5 (1787 reviews) 4. [Zendesk Suite](https://www.getapp.nl/software/9448/zendesk) — 4.4/5 (4080 reviews) 5. [LiveChat](https://www.getapp.nl/software/8385/livechat) — 4.6/5 (1724 reviews) ## Reviews ### "Completely changed our business - for the better" — 5.0/5 > **Greg** | *17 november 2016* | Diergeneeskunde | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: - extremely simple to use and understand as a user - treats communications like human beings and provides a much more personal feel to communication (as opposed to making people feel like numbers) - fantastic support team that's very responsive and solution focused - solid API that allows you to bring in data from other apps so that you have a consolidated view of a client, beyond just their email history > > **Minpunten**: - wish that the interface could be a little more customized for our specific needs - really don't have any downsides to it - it's a great product > > Most companies using Help Desk software are in software development, tech or online commerce of some kind. We're in the boring, traditional business of veterinary medicine practice, and deal with hundreds of emails a day from clients and the rest of the outside world. We're the only vet company I know of that uses a help desk, and we use Help Scout - and absolutely LOVE it. We did use Zendesk previously, but found that it's way too complicated and not very personal. Pet owners don't want to be given a ticket \# and feel like they're speaking to a robot. Help Scout solved that immediately when we switched. We have a lot of complex conversations via email that require multiple people being involved, communicating internal messages to each other about certain threads, etc. etc. Help Scout is absolutely fantastic, because it's very elegant in it's simplicity - but tremendously powerful in it's capability. On top of that, we've found their support team to be kick ass, highly responsive and always eager to try and figure out a solution to any issue we bring them. We are very loyal Help Scout clients, and plan to be for a long time. ----- ### "Help Scout helps out" — 4.0/5 > **Sara** | *25 november 2020* | Management non-profit organisaties | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: When I used to work at ActBlue as a support associate, I really liked Help Scout's ticketing system. It was straightforward and less confusing than Intercom. Escalating and de-escalating issues was pretty easy. Help Scout is a huge help for customer service, people oriented folks like me. > > **Minpunten**: This is just a theory but I feel like Help Scout works better with certain email addresses than others. For people who have older emails such as hotmail, aol, or yahoo - their messages don't come across so clearly, which makes helping our customers and clients a real challenge. > > Help Scout helps out in a pinch. I definitely recommend any company or business that has a customer support component to it to use their software and platform to start. ----- ### "Help Scount - helping you" — 3.0/5 > **Taylor** | *22 februari 2025* | Horeca | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: The automated reply's are typically useful and lead to a good start when live chatting. > > **Minpunten**: Help Scout needs some improvements before being a productive platform. It is not yet very integrated. > > Overall, I haven't had the greatest luck while navigating through Help Scout, it needs some work to be a stronger platform. ----- ### "Expensive, but good. There are alternatives if you're willing to sacrifice plug and play." — 5.0/5 > **Sam** | *5 mei 2022* | Logistiek en toeleveringsketen | Aanbevelingsscore: 5.0/10 > > **Pluspunten**: HelpScout was the first shared emailing system we implemented that worked flawlessly with our setup. It rivals all other methods that focus on a ticket number approach but makes the communication process simple for users to grasp and professional yet informal. The best part of Help Scout for us was the shared inbox aspect and the ability to collaborate with others easily. > > **Minpunten**: Help Scout is expensive. In my opinion, it is overpriced. They started at a great introductory rate and grandfathered those rates for early-stage users. I heard from many users when they increased their rates, all of whom got a personalized message from the \[SENSITIVE CONTENT\], promising our rates would stay the same. Months later, they recanted on their promise and hiked our rates. It was not a great feeling being lied to, and my love for the company quickly disappeared. Other shared email services can replace Help Scout, but this is your best bet if you're looking for a simple approach and are not worried about the price tag. > > The alternatives to Help Scout are far and wide, but my recommendation for an option would be Free Scout. It is an open-source alternative to Help Scout that acts almost the same way. You need to know how to deploy the self-hosted service, or you can find companies willing to manage it for you. The downside is the setup takes a while, but the positive is that the cost is a small fraction of the amount we were paying to Help Scout. ----- ### "Works well but lack of innovations caused us to move away" — 5.0/5 > **Erik** | *8 juni 2022* | Management non-profit organisaties | Aanbevelingsscore: 0.0/10 > > **Pluspunten**: Tracked tickets extremely well. Also the canned responses worked well. > > **Minpunten**: The beacon on our website didn't work that well. There were often conflict issues so we just turned it off, which is a shame because it's a major feature we had relied on. After marketing en email as a spammer, we would continue to get emails in the future from that same email address. > > We used Helpscout to manage customer support. The system was competent but uninspiring. Rising expenses and other issues mentioned above caused us to break up with it. ----- Pagina: 1 / 10\ Volgende: [Volgende pagina](https://www.getapp.nl/software/90462/help-scout?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/90462/help-scout) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens