Justuno

Flexibility and the range of rules and integrations for setting up promotions is quite extensive. One has the opportunity to target any audience she likes to.

In short, it does everything we need it to do very well and for a great price.

The price and the pop-up WYSIWYG designer tool were the main reason we switched providers, as our previous solution required lots of time-consuming HTML, CSS and jQuery coding each time we wanted to create a new custom promotion.

Justuno delivers on this as we can now create the majority of what we need without having to touch any code. (But should we need to, it is flexible enough to allow for this too)

Then there are the additional built-in features which we'd not even thought of but which are super useful. We particularly like the auto apply voucher code feature as unique discount codes can often be entered incorrectly and was impacting on our e-commerce conversions.

Being able to split test is great for optimising long-term campaigns.

Promotions can be scheduled which is great for closing out a temporary promotion when you are tucked up in bed.

Like most relatively new SAAS products, Justuno is constantly being developed and is pushing new features and fixes out all the time, and as I write this they have just launched a major UI and dashboard redesign.

So I can only comment on the previous versions which did need improvements around the clarity of the analytics and reporting features. (But V2 looks to have been resolved some of those. Still missing the ability to compare metrics against previous month and year.)

I also find the "OR & AND" logic + Grouping system used by the Rule Builder when setting up "advanced rules" quite confusing, when compared to other software that offers the same functionality.

We often use the "countdown timer" and Start and End date features. But find these a little taxing to create as we need to do a timezone conversion as there is no account level feature to set our timezone to the UK.

There are many different templates from which you can choose to run your campaigns. Every holiday they have specialized templates from which you can choose to run promos.

I haven't been able to segment and schedule my promotions for different products. While I may be willing to give 20% off to certain customers on a specific product page, on other products my margins may be slimmer and would not want to offer such a discount.

The support has been great and the software is easy to use. There are a lot of features that we don't add because we haven't taken the time to do so but getting the communications about new features is great.

Sometimes the windows pop up when they're not supposed to, we can never seem to figure out why. But it happens less now as we try to fine-tune everything. But it still happens.

Customizability. The platform can do anything you dream up. And the CS team is very helpful and willing to work hands on.

Sometimes the rules can be a bit finicky. I have seen rules set, and then they don't display exactly how I imagined. However, this could be due to user error?