--- description: Gedetailleerde beoordelingen over SAP Customer Experience: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk SAP Customer Experience met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: SAP Customer Experience reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [CRM-software](/directory/230/crm/software) > [SAP Customer Experience](/software/90379/sap-crm) # SAP Customer Experience Canonical: https://www.getapp.nl/software/90379/sap-crm Pagina: 1 / 11\ Volgende: [Volgende pagina](https://www.getapp.nl/software/90379/sap-crm?page=2) > SAP CRM On-Demand is een cloudgebaseerde oplossing voor customer relationship management die kan worden geïntegreerd met SAP ERP en zo deel uitmaakt van de volledige SAP-bedrijfssuite. De CRM-software biedt een platform om alle accountinformatie van klanten op te slaan en alle communicatie met klanten te beheren. Met SAP CRM kun je marketing-, verkoop- en klantenservice-teams op elkaar afstemmen via inzichten in klantgedrag en analyse van verkooppijplijnen. SAP CRM kan door meerdere afdelingen worden gebruikt om gerichte campagnes op te stellen, problemen op te lossen en deals te sluiten. Met de oplossing kun je de prestaties van je verkooppijplijn volgen, verkooptransacties in realtime volgen en deals sluiten en betalingen incasseren vanuit het systeem. Verkooporders kunnen worden verwerkt, account- en klantbestellingsgeschiedenis kunnen worden bekeken, marketingcampagnes kunnen worden aangemaakt en ondersteuningsproblemen worden gevolgd en opgelost. > > Oordeel: score van **4.3/5** door 245 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.3/5** | 245 Reviews | | Gebruiksgemak | 3.8/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.2/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.0/5 | Gebaseerd op alle reviews | | Functies | 4.2/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: SAP - **Opgericht**: 1999 ## Commerciële context - **Beginprijs**: US$ 58,00 - **Prijsmodel**: (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Engels - **Beschikbare landen**: Australië, Canada, China, Duitsland, India, Japan, Verenigd Koninkrijk, Verenigde Staten ## Functies - API - Beheer van supporttickets - Beheer van verkooppipeline - Bijhouden van klachten van klanten - CRM - Campagnebeheer - Campagneplanning - Communicatiebeheer - Contactenbeheer - E-mailbeheer - Feedbackbeheer - For Startups - Geautomatiseerde routing - Gegevensverzameling via meerdere kanalen - Interactie bijhouden - Kanaalbeheer - Kennisbankbeheer - Klantenbeheer - Klantendatabase - Klantgeschiedenis ## Ondersteuningsopties - Chatten ## Categorie - [CRM-software](https://www.getapp.nl/directory/230/crm/software) ## Gerelateerde categorieën - [CRM-software](https://www.getapp.nl/directory/230/crm/software) - [Lead management software](https://www.getapp.nl/directory/339/lead-management/software) - [Voorspellende lead scoring software](https://www.getapp.nl/directory/678/predictive-lead-scoring/software) - [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software) - [Customer experience software](https://www.getapp.nl/directory/601/customer-experience/software) ## Alternatieven 1. [Freshdesk](https://www.getapp.nl/software/10317/freshdesk) — 4.5/5 (3423 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.nl/software/90378/salesforce) — 4.4/5 (18781 reviews) 3. [Zendesk Suite](https://www.getapp.nl/software/9448/zendesk) — 4.4/5 (4079 reviews) 4. [LiveChat](https://www.getapp.nl/software/8385/livechat) — 4.6/5 (1723 reviews) 5. [LiveAgent](https://www.getapp.nl/software/91301/liveagent) — 4.7/5 (1781 reviews) ## Reviews ### "One of the best user-friendly software\! A lot of versions for tailoring to your needs\! Great suppor" — 5.0/5 > **Reggie** | *10 mei 2018* | Telecommunicatie | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: What I like most about this software is the ease of use. Even on others versions\! The colors, the presentation and more\! > > **Minpunten**: It is hard to say what I like least. For I am now thinking of what can be said. This means, I had a great experience\! ----- ### "Very comprehensive and neatly design platform" — 5.0/5 > **Nasir** | *21 november 2019* | Informatietechnologie en -diensten | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Its architecture mesh up. Hybris has some very elegant sub solutions in its high level solutions. > > **Minpunten**: The documentation still needs a bit improvement, although it has improved a lot in last few years ----- ### "Why SAP CRM is better when it works with others." — 2.5/5 > **Sarah** | *17 april 2015* | Managementconsulting | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: I think that the idea of SAP CRM is brilliant, a way to house and store data so that your company can really get a handle of data mining which theoretically would allow you to plan and be more proactive vs reactive. Once you get the hang of the screens it is easy to understand how to accomplish what you're trying to input into SAP CRM. The system is really set up to help you try and capture the most relevant information to your business. > > **Minpunten**: As I said the idea of SAP CRM is brilliant but from my experience (and it could be the way my company chose to implement it) the use of so many different platforms that don't actually talk to one another is a ridiculous way to implement any data capturing tool. We had to export from two different systems of SAP CRM and then load it into a BIOD just to get the information to talk to each other and make any sense. And even then the project itself was a long and exhausting process because trying to figure out the language it speaks in the Order Entry system vs. the Customer Inquiry system isn't the same and you have to force it to mesh the data together. The screens are cumbersome and not user friendly. There are so many different ways you need to input information to get to the screen that you actually want you need a manual for literally everything you have to do because it takes that many steps. I think SAP CRM would benefit from focus groups for their North American business partners. Not everyone does business the same but North America has big business's that would greatly benefit from this type of system if it were easier to understand and implement on a day to day basis. ----- ### "Customer Management Software" — 5.0/5 > **Diogo** | *30 september 2019* | Telecommunicatie | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: It is a software divided by departmental features. Access is granted upon login for specific transactions. Besides being a complete software, it is very functional > > **Minpunten**: The software is quite complex, because of this, some problems with the client arises, much more due to misinformation of the user than the tool itself. One suggestion would be to make a manual available for use. > > The tool is used in the company to manage from this the purchasing and sales logistics, the travel management of the employees. It is the most complex tool used in the company. ----- ### "SAP CRM is powerful, but lagging behind" — 4.0/5 > **Syed Saad** | *28 oktober 2019* | Nutsbedrijven | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Configuring SAP is always challenging but CRM module is relatively easy. It’s web UI is Easy to use and highly recommended for companies running sap already. > > **Minpunten**: Tweaking or making new changes in a live system is both risky and difficult. If you are an expert in web interface and programming, it’s still easier. > > I was part of the implementation team that implemented SAP at my company and a consultant at 2 other clients. This is a powerful software that can transform company’s customer service if you follow best practices. ----- Pagina: 1 / 11\ Volgende: [Volgende pagina](https://www.getapp.nl/software/90379/sap-crm?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/90379/sap-crm) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens