--- description: Gedetailleerde beoordelingen over NiCE CXone: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk NiCE CXone met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: NiCE CXone reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Klantenservice software](/directory/231/customer-service/software) > [NiCE CXone](/software/8391/incontact-call-center-software) # NiCE CXone Canonical: https://www.getapp.nl/software/8391/incontact-call-center-software Pagina: 1 / 25\ Volgende: [Volgende pagina](https://www.getapp.nl/software/8391/incontact-call-center-software?page=2) > De oplossing van NICE inContact stelt organisaties in staat om uitzonderlijke klantervaringen te bieden door slimmer te handelen en sneller te reageren op de verwachtingen van de consument. > > Oordeel: score van **4.2/5** door 581 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.2/5** | 581 Reviews | | Gebruiksgemak | 4.2/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.0/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.1/5 | Gebaseerd op alle reviews | | Functies | 4.1/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: NiCE ## Commerciële context - **Beginprijs**: US$ 110,00 - **Prijsmodel**: (Gratis proef) - **Doelgroep**: 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (lokaal), Linux (lokaal) - **Ondersteunde talen**: Arabisch, Bulgaars, Chinees, Chinees, Deens, Duits, Engels, Frans, Grieks, Italiaans, Japans, Koreaans, Kroatisch, Nederlands, Noors, Pools, Portugees, Roemeens, Russisch, Spaans, Thai, Tsjechisch, Zweeds - **Beschikbare landen**: Anguilla, Argentinië, Australië, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België, Bermuda, Bolivia, Brazilië, Brunei, Bulgarije, Cambodja, Canada, Chili, China, Colombia, Costa Rica en 89 meer ## Functies - AI Copilot - AI/machine learning - API - Aanpasbare branding - Aanpasbare formulieren - Aanpasbare sjablonen - Aanvraagtoewijzing - Activiteiten volgen - Activiteitendashboard - Alerts/Escalation - Analyse van klantenservices - Archiveren en retentie - Automatic Outbound Dialer - Automatic call distribution (ACD) - Automatisch nummers kiezen - Automatische nummerkiezer - Autoresponders - Beheer van Service Level Agreements (SLA's) - Beheer van enquêtes/peilingen - Beheer van klantervaringen ## Integraties (37 in totaal) - AnswerDash - Applango - Atos Suite - Bullhorn ATS & CRM - CallVU - Cyara - DaaS - Dynamics 365 - Firefly - Haptik - HubSpot Content Hub - Inbenta - Ivinex CRM - Kustomer - Lightico ... en 22 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software) - [Workforce management software](https://www.getapp.nl/directory/267/workforce-management/software) - [Callcenter software](https://www.getapp.nl/directory/275/call-center/software) - [Helpdesk software](https://www.getapp.nl/directory/287/help-desk-ticketing/software) - [IVR-software](https://www.getapp.nl/directory/289/ivr/software) ## Alternatieven 1. [Convoso](https://www.getapp.nl/software/8280/cloud-predictive-dialer) — 4.5/5 (395 reviews) 2. [DialedIn CCaaS](https://www.getapp.nl/software/104279/chasedata) — 4.8/5 (325 reviews) 3. [LiveAgent](https://www.getapp.nl/software/91301/liveagent) — 4.7/5 (1786 reviews) 4. [Zendesk Suite](https://www.getapp.nl/software/9448/zendesk) — 4.4/5 (4083 reviews) 5. [Nextiva](https://www.getapp.nl/software/91289/nextiva) — 4.6/5 (919 reviews) ## Reviews ### "Great client's and customer experience" — 5.0/5 > **Tomáš** | *21 augustus 2023* | Bankwezen | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: wide range of features that cover various aspects of call center management, including call recording, monitoring, reporting, analytics, workforce optimization, and more. This comprehensive suite can streamline operations by providing all the tools needed in one platform. > > **Minpunten**: Hard to find any :) It's important to note that experiences with software can vary widely based on individual needs, preferences, and the specific version or configuration of the software being used. To obtain the most accurate and current insights, I recommend you to get in touch with NICE CXone. > > implementing NICE CXone has been a game-changer for our operations. The comprehensive suite of features has brought all the tools we need under one platform, saving us time and streamlining our processes. ----- ### "Best Contact Software" — 5.0/5 > **Tarell** | *20 juni 2022* | Outsourcing/Offshoring | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: What I enjoy most about Nice is that it's pretty easy to use. The distributing feature for multiple agents to use the software handling each call is unbelievable. > > **Minpunten**: The biggest challenge I've faced is setting up a new profile w/dashboard etc. After over and hour we were able to have it set up. > > I've been using this software for over 2 years taking inbound and making Outbound calls. The audio quality is the best I've ever used. I'm glad we were able to switch from our previous contact resolution software. ----- ### "Avaya CMS is better" — 3.0/5 > **Lindsey** | *8 september 2024* | Gezondheid, wellness en fitness | Aanbevelingsscore: 4.0/10 > > **Pluspunten**: The forecasting functionality was solid. > > **Minpunten**: The canned reports were very, very limited Avaya CMS is a much more robust reporting tool. There were also frequent to issues with the RTA functionality; CXOne would show agents in the incorrect agent state. We had a secondary RTA system that would show the agents in the correct state. > > RTA and reporting functions are so basic and universal that it’s unacceptable when they don’t work. ----- ### "InContact Review" — 4.0/5 > **Emily** | *21 mei 2020* | Horeca | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Very user friendly. We very rarely need help from our IT team to make any changes or updates. Most reports and tools can be figured out. Training tools are great. Integration very simple, using Skybox to assist. TAM, Garland Bailey, is excellent. > > **Minpunten**: Analytics are hard to use and are not accurate based on what I know. InView does not match InContact reporting. We have asked for support/assistance resolving issues and we have not received resolution in over 3 months. We need additional widgets in the dashboard but can't get them. ----- ### "Dec.2019\_3M\_US\_Admin\_Support\_inContact" — 4.0/5 > **Shelly** | *12 december 2019* | Telecommunicatie | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The details offered to discover path of contacts, simple process of escalating issues, and efficiency of setup of users and ACD elements are the best I've dealt with in my 25 years of ACD phone support. Our TAM is amazing \& knows her stuff. Reports are capable of great detail > > **Minpunten**: Because of the open structure to access so much detail, it takes time to analyze what everything means. The integration with Salesforce is wonderful, but seems a challenge to avoid daily errors; often clearing cache and cookies...I know this has much more to do with 3M's network and Salesforce, but everyone thinks it is the phone that causes the problem. We tried to standardize ACD routing setup, however, the cleanup from each deployment sent us down custom paths again; I understand the goal to eventually streamline with the Global Scripts - this is the right thing to do and will make things better, it will just take awhile to get there. > > Fast to learn Efficient to setup Good training documentation Wonderful tech support Great experience ----- Pagina: 1 / 25\ Volgende: [Volgende pagina](https://www.getapp.nl/software/8391/incontact-call-center-software?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/8391/incontact-call-center-software) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Gestructureerde gegevens