Over NICE CXone

NICE inContact is toonaangevend in cloudsoftware voor contactcenters met een zeer populair cloudplatform voor klantervaringen. NICE inContact CXone™ combineert omnichannel-routering, analyse, personeelsoptimalisatie, automatisering en kunstmatige intelligentie op een open cloudbasis. De oplossing van NICE inContact stelt organisaties in staat om uitzonderlijke klantervaringen te bieden door slimmer te handelen en sneller te reageren op de verwachtingen van de consument. Het DEVone-ontwikkelaarsprogramma van NICE inContact is een uitgebreid partnersysteem dat op de CXexchange-marktplaats toepassingen van partnerbedrijven biedt die zijn ontworpen om te integreren met CXone.

NICE inContact wordt erkend als marktleider door Gartner, IDC, Frost en Sullivan, Ovum en DMG.

• de best gepubliceerde SLA (Service Level Agreement) in de sector van 99,99%;
• de enige gegarandeerde spraak-SLA in de sector;
• meer dan 275.000 medewerkers van cloudcontactcenters;
• meer dan 150 landen;
• 85 van de Fortune 100-klanten.


Afbeeldingen

NICE CXone Software - 1
NICE CXone Software - 2
NICE CXone Software - 3
NICE CXone Software - 4
NICE CXone Software - 5
Nog 6 andere bekijken
NICE CXone-video
NICE CXone Software - 1
NICE CXone Software - 2
NICE CXone Software - 3
NICE CXone Software - 4
NICE CXone Software - 5

Twijfels over NICE CXone? Vergelijk met een populair alternatief

NICE CXone

4,2 (565)
VS.

Beginprijs

US$ 71,00
maand
US$ 30,00
maand

Prijsopties

Gratis versie
Gratis proefversie
Gratis versie
Gratis proefversie

Functies

127
58

Integraties

38
9

Gebruiksgemak

4,2 (565)
3,7 (77)

Prijs-kwaliteitverhouding

4,1 (565)
3,9 (77)

Klantenservice

4,0 (565)
3,8 (77)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

Alternatieven

Cerri Project

4,0
#1 alternatief voor NICE CXone
De oplossing van Genius Project gaat veel verder dan enkel planning: het omvat alle fasen van een project en beheert...

CloudTalk

4,4
#2 alternatief voor NICE CXone
CloudTalk is een cloudgebaseerde callcenteroplossing voor verkoop- en ondersteuningsteams die de productiviteit,...

GoTo Connect

4,5
#3 alternatief voor NICE CXone
GoToConnect combineert de kracht en betrouwbaarheid van de VoIP-telefoonsystemen van Jive in de cloud met de web-,...

Cloud Softphone

3
#4 alternatief voor NICE CXone
Acrobits Cloud Softphone is een VoIP-platform dat bedrijven helpt bij het ontwerpen, configureren en implementeren van...

Reviews

Totaalscore

4,2 /5
(565)
Prijs-kwaliteitverhouding
4,1/5
Functies
4,1/5
Gebruiksgemak
4,2/5
Klantenondersteuning
4,0/5

Heb je NICE CXone al?

Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.

5 van 565 reviews worden weergegeven
Travis
Travis
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Swiss Army Knife

Beoordeeld op 27-10-2020

They are a fair and firm company that says what they will do, and they do what they say.

They are a fair and firm company that says what they will do, and they do what they say.

Pluspunten

There are a broad range of features that are combined to make a symbiotic platform with tons and tons of options.

Minpunten

I wish that there were sentiment analysis for the SMS side of the omnichannel.

Overwogen alternatieven

Twilio

Redenen om voor NICE CXone te kiezen

I needed HIPAA compliance and a 99.99% SLA.

Overgestapt van

Twilio

Redenen om over te stappen op NICE CXone

It had all of the products ready to go for omnichannel.
Warren
Totaalscore
  • Sector: Management non-profit organisaties
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Have been using NICE inContact since 2009

Beoordeeld op 25-6-2020

My overall experience with NICE inContact has been fantastic. I enjoy working with my reps as we...

My overall experience with NICE inContact has been fantastic. I enjoy working with my reps as we together try to find the best solution to our problems. I feel they have truly been our partner.

Pluspunten

I worked as an end user of NICE inContact in FamilySearch Support and for the past 4 years I have been working as the FamilySearch Telecommunications Product Engineer. As an end user I found the product to be easy to use and reliable. I was able to seamlessly take chats and calls up to 30 in a day. As the Administrator CXOne/inContact Central is easy to use creating skills, users, and security profiles. As the Engineer working in Studio and creating call flows with Salesforce integration I find the product robust and basically if you can think of it, there is most likely a way to make it happen using APIs and the inContact Studio. I was able to learn the basics and build from there with little training. And what I don't know NICE inContact engineers and account managers are there to help.

Minpunten

In Salesforce there is a feature that you can login as the user to see what the user is seeing. inContact doesn't have that feature. To troubleshoot a user issue I have to go to some lengths to change the users password and login as them to see if I can see what they are reporting. Speaking of reporting, I know the CXOne platform has addons for better reporting but I feel the dashboards and basic reporting could be made better. For example to be able to drill down on a dashboard to specifics even on the user level.

Antwoord van NICE

Thanks for your feedback, Warren!

Adam
Totaalscore
  • Sector: Consumentengoederen
  • Bedrijfsgrootte: 201-500 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

I can't use this

Beoordeeld op 31-8-2023

I continue to spend an inordinate amount of time working around CXone's inadequacies. Our business...

I continue to spend an inordinate amount of time working around CXone's inadequacies. Our business does not have the level of data it needs to function at the level we should be able to for the price we pay.They over-sell and under-deliver.

Pluspunten

Support is responsive and helpful for things that work. Reporting for phones is decent. It's good to have everything all in one (ACD, IVR, WFM, QA).

Minpunten

You can only forecast LEGACY email and chat with CXone. If you went with Digital (DFO) chat and email, like we did at NICE's recommendation, then you can't forecast email and chat in CXone. The next logical step would be to build your own model with historical data. But the reports out of CXone do not provide interval level historical data (AHT, SL, RR, none of it). You can get totals by channel by day, but not by interval. There are only two reports in CXone Reports that provide data on digital contacts. There's an interval report in the Performance Management section, but if you enter a range beyond 1 day, the interval data is in aggregate, which is to say, pretty much useless. Multiply the number of skills by channels, and that's how many reports you'd have to pull each day. If you don't know how to work with APIs, you're out of luck and you'll have to pull a resource to help. Their regular support team can help with non-DFO. Their advanced support team that costs a pretty penny per 15 minutes, has only surface level knowledge of DFO. If you have trouble using their tool, they will refer you to their APIs. So you either have to take time out of your busy day/life to learn how to use APIs or lean on one of your internal resources who knows how to use them, if you even have any.Their Fall '23 release is supposed to address a lot of these issues, but NICE was not forthcoming with any of the above, we had to figure all of this out on our own.

Raine Leonard
Totaalscore
  • Sector: Consumentendiensten
  • Bedrijfsgrootte: 501-1.000 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

NICE Cxone Usage

Beoordeeld op 5-12-2023

Pluspunten

The thing that I really like is that it is used to check my schedule on my work everyday.

Minpunten

The thing that I least like about NICE Cxone is the color scheme of the site.

Jim
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 201-500 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Gold standard of contact center software & management

Beoordeeld op 11-11-2019

Pluspunten

Technical Customer Support manager is top-notch
ACD / IVR configuration was a snap. We were up and running in almost no time

Minpunten

Workforce Management module configuration is a bit tricky

Overwogen alternatieven

Five9 en RingCentral MVP

Redenen om voor NICE CXone te kiezen

We decided to move to a cloud based solution to add levels of resiliency that we didn't have. Also, the benefits of flexibility were tremendous.

Overgestapt van

Five9 en RingCentral MVP

Redenen om over te stappen op NICE CXone

CX One features were more comprehensive

Antwoord van NICE

Thank you for your review!

5 van 565 worden weergegeven Lees alle reviews

NICE CXone - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over NICE CXone.

NICE CXone kent de volgende prijsmodellen:

  • Vanaf: US$ 71,00/maand
  • Prijsmodel: Abonnement
  • Gratis proef: Beschikbaar

NICE CXone heeft de volgende typische klanten:

2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

NICE CXone ondersteunt de volgende talen:

Arabisch, Bulgaars, Chinees, Chinees, Deens, Duits, Engels, Frans, Grieks, Italiaans, Japans, Koreaans, Kroatisch, Nederlands, Noors, Pools, Portugees, Roemeens, Russisch, Spaans, Thai, Tsjechisch, Zweeds

NICE CXone ondersteunt de volgende apparaten:

NICE CXone kan worden geïntegreerd met de volgende toepassingen:

AnswerDash, Applango, Atos Suite, Bullhorn ATS & CRM, CallVU, Cyara, Dizzion, Dynamics 365, Firefly, Fuze, Haptik, Inbenta, Ivinex CRM, Lightico, Linc, LogMeIn Central, LogMeIn Pro, Microsoft Teams, NGNCloudComm, NetSuite CRM, Oracle Service, ProcedureFlow, RemoteDesk, RingCentral Meetings, SAP Customer Experience, Salesforce Platform, ServiceNow, SmartAction Omni-bot, Solvvy, SpiceCSM, Streem, SugarCRM, Textel, VisualCue, Voxjar, Zendesk Suite, Zoom, livepro

NICE CXone biedt de volgende ondersteuningsopties:

E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Telefonische ondersteuning, 24/7 (contact met medewerker), Chatten

Gerelateerde categorieën

Bekijk alle softwarecategorieën die gevonden zijn voor NICE CXone.