--- description: Gedetailleerde beoordelingen over NiCE CXone: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk NiCE CXone met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: NiCE CXone reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Klantenservice software](/directory/231/customer-service/software) > [NiCE CXone](/software/8391/incontact-call-center-software) # NiCE CXone Canonical: https://www.getapp.nl/software/8391/incontact-call-center-software Pagina: 1 / 25\ Volgende: [Volgende pagina](https://www.getapp.nl/software/8391/incontact-call-center-software?page=2) > De oplossing van NICE inContact stelt organisaties in staat om uitzonderlijke klantervaringen te bieden door slimmer te handelen en sneller te reageren op de verwachtingen van de consument. > > Oordeel: score van **4.2/5** door 582 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.2/5** | 582 Reviews | | Gebruiksgemak | 4.2/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.0/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.1/5 | Gebaseerd op alle reviews | | Functies | 4.1/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: NiCE ## Commerciële context - **Beginprijs**: US$ 110,00 - **Prijsmodel**: (Gratis proef) - **Doelgroep**: 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (lokaal), Linux (lokaal) - **Ondersteunde talen**: Arabisch, Bulgaars, Chinees, Chinees, Deens, Duits, Engels, Frans, Grieks, Indonesisch, Italiaans, Japans, Koreaans, Kroatisch, Nederlands, Noors, Pools, Portugees, Roemeens, Russisch, Spaans, Thai, Tsjechisch, Zweeds - **Beschikbare landen**: Anguilla, Argentinië, Australië, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België, Bermuda, Bolivia, Brazilië, Brunei, Bulgarije, Cambodja, Canada, Chili, China, Colombia, Costa Rica en 89 meer ## Functies - AI Copilot - AI/machine learning - API - Aanpasbare branding - Aanpasbare formulieren - Aanpasbare sjablonen - Aanvraagtoewijzing - Activiteiten volgen - Activiteitendashboard - Alerts/Escalation - Analyse van klantenservices - Archiveren en retentie - Automatic Outbound Dialer - Automatic call distribution (ACD) - Automatisch nummers kiezen - Automatische nummerkiezer - Autoresponders - Beheer van Service Level Agreements (SLA's) - Beheer van enquêtes/peilingen - Beheer van klantervaringen ## Integraties (36 in totaal) - AnswerDash - Applango - Atos Suite - Bullhorn - CallVU - Cyara - DaaS - Dynamics 365 - Firefly - Haptik - HubSpot Content Hub - Inbenta - Ivinex CRM - Kustomer - Lightico ... en 21 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software) - [Workforce management software](https://www.getapp.nl/directory/267/workforce-management/software) - [Callcenter software](https://www.getapp.nl/directory/275/call-center/software) - [Helpdesk software](https://www.getapp.nl/directory/287/help-desk-ticketing/software) - [IVR-software](https://www.getapp.nl/directory/289/ivr/software) ## Alternatieven 1. [LiveAgent](https://www.getapp.nl/software/91301/liveagent) — 4.7/5 (1789 reviews) 2. [Genesys Cloud CX](https://www.getapp.nl/software/104597/genesys-cloud) — 4.3/5 (269 reviews) 3. [Five9](https://www.getapp.nl/software/91276/five9) — 4.2/5 (487 reviews) 4. [Zendesk Suite](https://www.getapp.nl/software/9448/zendesk) — 4.4/5 (4094 reviews) 5. [Bitrix24](https://www.getapp.nl/software/90602/bitrix24) — 4.2/5 (1005 reviews) ## Reviews ### "Great client's and customer experience" — 5.0/5 > **Tomáš** | *21 augustus 2023* | Bankwezen | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: wide range of features that cover various aspects of call center management, including call recording, monitoring, reporting, analytics, workforce optimization, and more. This comprehensive suite can streamline operations by providing all the tools needed in one platform. > > **Minpunten**: Hard to find any :) It's important to note that experiences with software can vary widely based on individual needs, preferences, and the specific version or configuration of the software being used. To obtain the most accurate and current insights, I recommend you to get in touch with NICE CXone. > > implementing NICE CXone has been a game-changer for our operations. The comprehensive suite of features has brought all the tools we need under one platform, saving us time and streamlining our processes. ----- ### "NICE CXone is a significant upgrade from our previous system\!" — 4.0/5 > **Amanda** | *30 januari 2024* | Verzekeringen | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: CXone has great call features. Very reliable, has all of the capabilities we need. Vast reporting options as well. > > **Minpunten**: The email capabilities are not nearly as advanced as the call features. We definitely are limited in some aspects of our email processes and would love for these features to be more developed in the future. > > Overall, our experience with NICE CXone has been above and beyond what we were hoping for. The customer service is amazing, and any time we have questions or any type of issue, we can bring it to our dedicated account manager, and he is super knowledgeable and always goes to bat for us when necessary. ----- ### "Omnichannel, Multi-site, International Contact Center" — 3.0/5 > **Geverifieerde reviewer** | *11 november 2019* | Horeca | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: InContact allows us to utilize our global staff to ensure our guests receive prompt response time to their phone calls, emails, and chats. We are able to skill and staff our agents across multiple sites to increase efficiency. The software was easy to learn and adapt to for our users when we switched. The tool gives us access to data both real-time and historical needed to make decisions and operate effectively. We are able to have multiple tools (WFM, Quality, ACD, Reporting, etc.) in one platform. > > **Minpunten**: We skill agents with both voice and digital (email and chat) skills. Because InContact treats chat as a digital media type, it will route both chats and phone calls at the same time which is challenging and limits our ability to utilize the omnichannel feature as we would want to. Without case ownership on email, each reply after the initial email may route to a different agent, which creates challenges with continuity of the communication. Email reporting has been and continues to be a challenge. It is difficult for us to see how many emails were handled on a certain day if the email was handled on a different day than when it came into the system. > > InContact has allowed us to increase flexibility in handling contacts across multiple sites. We have been able to utilize functionality that allows our agents to know the guest who is calling and the reason for their contact. Like any tool, there is pros and cons. We have had to adapt some of our business practices to the tool. It is nice, no pun intended, to have all of our tools in one platform (ACD, Quality, Reporting, WFM, etc.). ----- ### "Best Contact Software" — 5.0/5 > **Tarell** | *20 juni 2022* | Outsourcing/Offshoring | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: What I enjoy most about Nice is that it's pretty easy to use. The distributing feature for multiple agents to use the software handling each call is unbelievable. > > **Minpunten**: The biggest challenge I've faced is setting up a new profile w/dashboard etc. After over and hour we were able to have it set up. > > I've been using this software for over 2 years taking inbound and making Outbound calls. The audio quality is the best I've ever used. I'm glad we were able to switch from our previous contact resolution software. ----- ### "InContact Review" — 4.0/5 > **Emily** | *21 mei 2020* | Horeca | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Very user friendly. We very rarely need help from our IT team to make any changes or updates. Most reports and tools can be figured out. Training tools are great. Integration very simple, using Skybox to assist. TAM, Garland Bailey, is excellent. > > **Minpunten**: Analytics are hard to use and are not accurate based on what I know. InView does not match InContact reporting. We have asked for support/assistance resolving issues and we have not received resolution in over 3 months. We need additional widgets in the dashboard but can't get them. ----- Pagina: 1 / 25\ Volgende: [Volgende pagina](https://www.getapp.nl/software/8391/incontact-call-center-software?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/8391/incontact-call-center-software) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Gestructureerde gegevens