--- description: Gedetailleerde beoordelingen over NiCE CXone: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk NiCE CXone met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: NiCE CXone reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Klantenservice software](/directory/231/customer-service/software) > [NiCE CXone](/software/8391/incontact-call-center-software) # NiCE CXone Canonical: https://www.getapp.nl/software/8391/incontact-call-center-software Pagina: 1 / 25\ Volgende: [Volgende pagina](https://www.getapp.nl/software/8391/incontact-call-center-software?page=2) > De oplossing van NICE inContact stelt organisaties in staat om uitzonderlijke klantervaringen te bieden door slimmer te handelen en sneller te reageren op de verwachtingen van de consument. > > Oordeel: score van **4.2/5** door 581 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.2/5** | 581 Reviews | | Gebruiksgemak | 4.2/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.0/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.1/5 | Gebaseerd op alle reviews | | Functies | 4.1/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: NiCE ## Commerciële context - **Beginprijs**: US$ 110,00 - **Prijsmodel**: (Gratis proef) - **Doelgroep**: 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (lokaal), Linux (lokaal) - **Ondersteunde talen**: Arabisch, Bulgaars, Chinees, Chinees, Deens, Duits, Engels, Frans, Grieks, Italiaans, Japans, Koreaans, Kroatisch, Nederlands, Noors, Pools, Portugees, Roemeens, Russisch, Spaans, Thai, Tsjechisch, Zweeds - **Beschikbare landen**: Anguilla, Argentinië, Australië, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België, Bermuda, Bolivia, Brazilië, Brunei, Bulgarije, Cambodja, Canada, Chili, China, Colombia, Costa Rica en 89 meer ## Functies - AI Copilot - AI/machine learning - API - Aanpasbare branding - Aanpasbare formulieren - Aanpasbare sjablonen - Aanvraagtoewijzing - Activiteiten volgen - Activiteitendashboard - Alerts/Escalation - Analyse van klantenservices - Archiveren en retentie - Automatic Outbound Dialer - Automatic call distribution (ACD) - Automatisch nummers kiezen - Automatische nummerkiezer - Autoresponders - Beheer van Service Level Agreements (SLA's) - Beheer van enquêtes/peilingen - Beheer van klantervaringen ## Integraties (37 in totaal) - AnswerDash - Applango - Atos Suite - Bullhorn ATS & CRM - CallVU - Cyara - DaaS - Dynamics 365 - Firefly - Haptik - HubSpot Content Hub - Inbenta - Ivinex CRM - Kustomer - Lightico ... en 22 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software) - [Workforce management software](https://www.getapp.nl/directory/267/workforce-management/software) - [Callcenter software](https://www.getapp.nl/directory/275/call-center/software) - [Helpdesk software](https://www.getapp.nl/directory/287/help-desk-ticketing/software) - [IVR-software](https://www.getapp.nl/directory/289/ivr/software) ## Alternatieven 1. [LiveAgent](https://www.getapp.nl/software/91301/liveagent) — 4.7/5 (1781 reviews) 2. [Genesys Cloud CX](https://www.getapp.nl/software/104597/genesys-cloud) — 4.3/5 (262 reviews) 3. [CallHippo](https://www.getapp.nl/software/107461/callhippo) — 4.4/5 (680 reviews) 4. [Five9](https://www.getapp.nl/software/91276/five9) — 4.2/5 (481 reviews) 5. [Zendesk Suite](https://www.getapp.nl/software/9448/zendesk) — 4.4/5 (4079 reviews) ## Reviews ### "Great client's and customer experience" — 5.0/5 > **Tomáš** | *21 augustus 2023* | Bankwezen | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: wide range of features that cover various aspects of call center management, including call recording, monitoring, reporting, analytics, workforce optimization, and more. This comprehensive suite can streamline operations by providing all the tools needed in one platform. > > **Minpunten**: Hard to find any :) It's important to note that experiences with software can vary widely based on individual needs, preferences, and the specific version or configuration of the software being used. To obtain the most accurate and current insights, I recommend you to get in touch with NICE CXone. > > implementing NICE CXone has been a game-changer for our operations. The comprehensive suite of features has brought all the tools we need under one platform, saving us time and streamlining our processes. ----- ### "NICE CXone, the complete solution" — 5.0/5 > **Paul** | *24 augustus 2023* | Financiële dienstverlening | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: This is a complete cloud solution which enables us to have the latest and greatest solution available > > **Minpunten**: The licensing is too restrictive, it would be great to have a reporting tier, where no phone calls are able to be taken > > We have had a positive experience, the solution works seamless and is integrated across all of the products on offer ----- ### "Avaya CMS is better" — 3.0/5 > **Lindsey** | *8 september 2024* | Gezondheid, wellness en fitness | Aanbevelingsscore: 4.0/10 > > **Pluspunten**: The forecasting functionality was solid. > > **Minpunten**: The canned reports were very, very limited Avaya CMS is a much more robust reporting tool. There were also frequent to issues with the RTA functionality; CXOne would show agents in the incorrect agent state. We had a secondary RTA system that would show the agents in the correct state. > > RTA and reporting functions are so basic and universal that it’s unacceptable when they don’t work. ----- ### "NICE CXone is a significant upgrade from our previous system\!" — 4.0/5 > **Amanda** | *30 januari 2024* | Verzekeringen | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: CXone has great call features. Very reliable, has all of the capabilities we need. Vast reporting options as well. > > **Minpunten**: The email capabilities are not nearly as advanced as the call features. We definitely are limited in some aspects of our email processes and would love for these features to be more developed in the future. > > Overall, our experience with NICE CXone has been above and beyond what we were hoping for. The customer service is amazing, and any time we have questions or any type of issue, we can bring it to our dedicated account manager, and he is super knowledgeable and always goes to bat for us when necessary. ----- ### "Best Contact Software" — 5.0/5 > **Tarell** | *20 juni 2022* | Outsourcing/Offshoring | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: What I enjoy most about Nice is that it's pretty easy to use. The distributing feature for multiple agents to use the software handling each call is unbelievable. > > **Minpunten**: The biggest challenge I've faced is setting up a new profile w/dashboard etc. After over and hour we were able to have it set up. > > I've been using this software for over 2 years taking inbound and making Outbound calls. The audio quality is the best I've ever used. I'm glad we were able to switch from our previous contact resolution software. ----- Pagina: 1 / 25\ Volgende: [Volgende pagina](https://www.getapp.nl/software/8391/incontact-call-center-software?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/8391/incontact-call-center-software) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Gestructureerde gegevens