NICE CXone
Over NICE CXone
NICE inContact is toonaangevend in cloudsoftware voor contactcenters met een zeer populair cloudplatform voor klantervaringen. NICE inContact CXone™ combineert omnichannel-routering, analyse, personeelsoptimalisatie, automatisering en kunstmatige intelligentie op een open cloudbasis. De oplossing van NICE inContact stelt organisaties in staat om uitzonderlijke klantervaringen te bieden door slimmer te handelen en sneller te reageren op de verwachtingen van de consument. Het DEVone-ontwikkelaarsprogramma van NICE inContact is een uitgebreid partnersysteem dat op de CXexchange-marktplaats toepassingen van partnerbedrijven biedt die zijn ontworpen om te integreren met CXone.
NICE inContact wordt erkend als marktleider door Gartner, IDC, Frost en Sullivan, Ovum en DMG.
• de best gepubliceerde SLA (Service Level Agreement) in de sector van 99,99%;
• de enige gegarandeerde spraak-SLA in de sector;
• meer dan 275.000 medewerkers van cloudcontactcenters;
• meer dan 150 landen;
• 85 van de Fortune 100-klanten.
Afbeeldingen
Twijfels over NICE CXone?
Vergelijk met een populair alternatief
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
Alternatieven
Cerri Project
CloudTalk
GoTo Connect
Cloud Softphone
Reviews
Heb je NICE CXone al?
Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Excellent VOIP Service
Beoordeeld op 19-5-2020
We've had a great experience with NICE inContact CXone so far, I'm very glad that we switched over...
We've had a great experience with NICE inContact CXone so far, I'm very glad that we switched over from our previous VOIP provider.
Pluspunten
I really appreciate the level of customization NICE inContact has, we have many different profiles for phone agents and the ability to tune everything in to exactly what each agent does has been really great.
Minpunten
The biggest issue we've had was in setting up supervisor dashboards, anyone with privileges can set one up and the menus start to get cluttered after awhile. We're able to occasionally prune down the views and get things looking reasonable again though.
Overwogen alternatieven
Five9Redenen om voor NICE CXone te kiezen
We made a decision based on cost and agent count, inContact also had additional prebuilt features that we were interested inOvergestapt van
Five9Antwoord van NICE
We appreciate the feedback, Ryan! We'll share your feedback with the appropriate teams.
- Sector: Computersoftware
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Swiss Army Knife
Beoordeeld op 27-10-2020
They are a fair and firm company that says what they will do, and they do what they say.
They are a fair and firm company that says what they will do, and they do what they say.
Pluspunten
There are a broad range of features that are combined to make a symbiotic platform with tons and tons of options.
Minpunten
I wish that there were sentiment analysis for the SMS side of the omnichannel.
Overwogen alternatieven
TwilioRedenen om voor NICE CXone te kiezen
I needed HIPAA compliance and a 99.99% SLA.Overgestapt van
TwilioRedenen om over te stappen op NICE CXone
It had all of the products ready to go for omnichannel.- Sector: Consumentengoederen
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
I can't use this
Beoordeeld op 31-8-2023
I continue to spend an inordinate amount of time working around CXone's inadequacies. Our business...
I continue to spend an inordinate amount of time working around CXone's inadequacies. Our business does not have the level of data it needs to function at the level we should be able to for the price we pay.They over-sell and under-deliver.
Pluspunten
Support is responsive and helpful for things that work. Reporting for phones is decent. It's good to have everything all in one (ACD, IVR, WFM, QA).
Minpunten
You can only forecast LEGACY email and chat with CXone. If you went with Digital (DFO) chat and email, like we did at NICE's recommendation, then you can't forecast email and chat in CXone. The next logical step would be to build your own model with historical data. But the reports out of CXone do not provide interval level historical data (AHT, SL, RR, none of it). You can get totals by channel by day, but not by interval. There are only two reports in CXone Reports that provide data on digital contacts. There's an interval report in the Performance Management section, but if you enter a range beyond 1 day, the interval data is in aggregate, which is to say, pretty much useless. Multiply the number of skills by channels, and that's how many reports you'd have to pull each day. If you don't know how to work with APIs, you're out of luck and you'll have to pull a resource to help. Their regular support team can help with non-DFO. Their advanced support team that costs a pretty penny per 15 minutes, has only surface level knowledge of DFO. If you have trouble using their tool, they will refer you to their APIs. So you either have to take time out of your busy day/life to learn how to use APIs or lean on one of your internal resources who knows how to use them, if you even have any.Their Fall '23 release is supposed to address a lot of these issues, but NICE was not forthcoming with any of the above, we had to figure all of this out on our own.
- Sector: Informatiediensten
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Nonprofit that Highly Recommends NICE InContact
Beoordeeld op 24-8-2023
Overall, NICE InContact has been great in providing the technology infrastructure to run a...
Overall, NICE InContact has been great in providing the technology infrastructure to run a high-volume nonprofit service contact center. The team offers high-level customer service and support.
Pluspunten
The customer service that NICE CXone provides is top tier, as a nonprofit with thin technology resources they have helped to guide us through the implementation of new technology and understand these features.
Minpunten
Setting up the Agent integration between NICE and Salesforce was difficult and could have gone more smoothly. We also had issues with connectivity that took months before identifying the issue to fix.
- Sector: Financiële dienstverlening
- Bedrijfsgrootte: 501-1.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
NICE for Me
Beoordeeld op 24-8-2023
I have a positive overall experience with CXone. From my TAM to anyone I have come in contact (no...
I have a positive overall experience with CXone. From my TAM to anyone I have come in contact (no pun intended, lol) with are very helpful, patient and understanding.This is what gives me a pleasure to know that I can expect when I interact with the resources.
Pluspunten
I like the capability of studio, WFM and monitoring. These attributes are key to me in the development of agents and delivery of quality service.
Minpunten
Not much, but I would like to see additional training on areas like Studio.
NICE CXone - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over NICE CXone.V. Welke prijsmodellen heeft NICE CXone te bieden?
NICE CXone kent de volgende prijsmodellen:
- Vanaf: US$ 71,00/maand
- Prijsmodel: Abonnement
- Gratis proef: Beschikbaar
V. Wat zijn de typische gebruikers van NICE CXone?
NICE CXone heeft de volgende typische klanten:
2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
V. Welke talen worden door NICE CXone ondersteund?
NICE CXone ondersteunt de volgende talen:
Arabisch, Bulgaars, Chinees, Chinees, Deens, Duits, Engels, Frans, Grieks, Italiaans, Japans, Koreaans, Kroatisch, Nederlands, Noors, Pools, Portugees, Roemeens, Russisch, Spaans, Thai, Tsjechisch, Zweeds
V. Biedt NICE CXone ondersteuning voor mobiele apparaten?
NICE CXone ondersteunt de volgende apparaten:
V. Met welke andere apps kan NICE CXone worden geïntegreerd?
NICE CXone kan worden geïntegreerd met de volgende toepassingen:
AnswerDash, Applango, Atos Suite, Bullhorn ATS & CRM, CallVU, Cyara, Dizzion, Dynamics 365, Firefly, Fuze, Haptik, Inbenta, Ivinex CRM, Lightico, Linc, LogMeIn Central, LogMeIn Pro, Microsoft Teams, NGNCloudComm, Oracle Service, ProcedureFlow, RemoteDesk, SAP Customer Experience, Salesforce Platform, ServiceNow, SmartAction Omni-bot, SpiceCSM, Streem, SugarCRM, Textel, VisualCue, Voxjar, Zendesk Suite, Zoom Workplace, livepro
V. Welke mate van ondersteuning heeft NICE CXone te bieden?
NICE CXone biedt de volgende ondersteuningsopties:
E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Telefonische ondersteuning, 24/7 (contact met medewerker), Chatten
Gerelateerde categorieën
Bekijk alle softwarecategorieën die gevonden zijn voor NICE CXone.
- Klantenservice software
- Workforce management software
- Callcenter software
- Helpdesk software
- IVR-software
- Telefonie software
- Contactcenter software
- Predictive dialer software
- Call recording software
- Auto-dialer software
- Customer engagement software
- Customer communication management software
- Customer satisfaction software
- Spraakanalyse software
- Klachtenbeheer software
- Customer support software
