--- description: Gedetailleerde beoordelingen over LiveChat: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk LiveChat met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: LiveChat reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Klantenservice software](/directory/231/customer-service/software) > [LiveChat](/software/8385/livechat) # LiveChat Canonical: https://www.getapp.nl/software/8385/livechat Pagina: 1 / 70\ Volgende: [Volgende pagina](https://www.getapp.nl/software/8385/livechat?page=2) > LiveChat: over de hele wereld geliefd. Gebruikt door meer dan 27.000 bedrijven. Beantwoordt ter plekke alle vragen van klanten. Deze premium software voor livechat en helpdesk maakt van supportteams echte klantenservicehelden. Probeer het nu. > > Oordeel: score van **4.6/5** door 1727 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.6/5** | 1727 Reviews | | Gebruiksgemak | 4.6/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.6/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.5/5 | Gebaseerd op alle reviews | | Functies | 4.5/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Text - **Locatie**: Boston, VS - **Opgericht**: 2002 ## Commerciële context - **Beginprijs**: US$ 25,00 - **Prijsmodel**: (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Chinees, Chinees, Deens, Duits, Engels, Fins, Frans, Hebreeuws, Hongaars, Iers, Indonesisch, Italiaans, Japans, Koreaans, Nederlands, Noors, Oekraïens, Pools, Portugees, Russisch, Spaans, Thai, Tsjechisch, Turks, Zweeds - **Beschikbare landen**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, België, Belize en 203 meer ## Functies - AI Copilot - AI Summarization - AI/machine learning - API - Aanpasbare branding - Aanpasbare formulieren - Aanpasbare rapporten - Aanpasbare sjablonen - Aanpasbare velden - Aanstellen (van personeel) - Accountbeheer - Accountwaarschuwingen - Activiteiten volgen - Activiteitendashboard - Alerts/Escalation - Analyse van verkooptrends - Autoresponders - Beheer van Service Level Agreements (SLA's) - Beheer van enquêtes/peilingen - Beheer van klantervaringen ## Integraties (121 in totaal) - 1CRM - 1Password - 2way - ActiveCampaign - Adobe Commerce - Asana - Basecamp - Benchmark Email - BigCommerce - Breeze - Campaign Monitor by Marigold - Capsule - ChatBot - ChatGPT - Claude ... en 106 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software) - [Helpdesk software](https://www.getapp.nl/directory/287/help-desk-ticketing/software) - [Live chat software](https://www.getapp.nl/directory/561/live-chat/software) - [Customer engagement software](https://www.getapp.nl/directory/650/customer-engagement/software) - [Online CRM-software](https://www.getapp.nl/directory/232/online-crm/software) ## Alternatieven 1. [Freshdesk](https://www.getapp.nl/software/10317/freshdesk) — 4.5/5 (3460 reviews) 2. [Slack](https://www.getapp.nl/software/91563/slack) — 4.7/5 (24142 reviews) 3. [LiveAgent](https://www.getapp.nl/software/91301/liveagent) — 4.7/5 (1786 reviews) 4. [Zendesk Suite](https://www.getapp.nl/software/9448/zendesk) — 4.4/5 (4083 reviews) 5. [Tidio](https://www.getapp.nl/software/105081/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "User engagement enhanced with Live chat" — 5.0/5 > **Shaunak** | *3 maart 2025* | Informatietechnologie en -diensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The best thing about Live chat is that it engages a user with curated flow of questions until a representative is available to take it further, this makes handling the SLAs so easy that my client always received best CSATs from end customers. > > **Minpunten**: No cons really. I am really of an opinion that Live Chat is much ahead of the competition with their wide range of offering, hence making life easier. > > I integrated Live chat with my client's website and it brought a lot of value in first 30 days of use. It resulted in enhanced user engagement and doubt clearance instead of traditional user flow like filling and submitting a contact form. This not only made the website look rich but also uplifted the overall functionality on the system. ----- ### "Good for customer service, could be more intuitive" — 5.0/5 > **Geverifieerde reviewer** | *8 september 2025* | Vrije tijd, reizen en toerisme | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: We like using LiveChat because it offers online access to a team both via various devices, which ensures we can respond to clients on the move. > > **Minpunten**: The price has increased dramatically over the last few years and this means it is becoming less viable as a customer support tool > > Overall my experience is good. The only feature I find a challenge is the campaigns set up and monitoring. This could be made more intuitive. ----- ### "Solid App With Unusual Business Practices" — 1.0/5 > **Dale** | *2 december 2024* | Computersoftware | Aanbevelingsscore: 0.0/10 > > **Pluspunten**: The app itself works well. We used it on our site for several years without issue. > > **Minpunten**: You need to be paying attention. Their billing practices are unusual. A stated policy (I have a copy of the chat transcript if required) is that they do not provide advance warning of pending annual subscription charges. We longer use the app due to change in our direction and we should have cancelled the subscription. That is on us 100%. This morning, we received the receipt for our freshly paid subscription paid through 11/30/2025 that also indicated a 25% increase in year over year subscription costs. > > The app itself is quite good. I would not risk the relationship with a friend or colleague by recommending the company. ----- ### "Thanks for the assistance rendered by Support." — 4.0/5 > **Jacob** | *27 maart 2026* | Computergames | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: Customer Support is always on hand to help. A good customer support platform for businesses to deploy. > > **Minpunten**: Should have more Apps or Tools as part of the generic platform rather than having to pay for many of them. E.g. Ticketing system for tracking and monitoring. > > So far it is pretty good. There are always areas to improve the platform. Will be great to include more automation system with respect to AI. ----- ### "What I Comprehend about LiveChat" — 5.0/5 > **Segun** | *31 augustus 2025* | Human Resources | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: It was easy to implement and use LiveChat without third-party intervention. I like that it allows me to communicate with customers and prospects via live chat and video. > > **Minpunten**: Even though LiveChat lack capabilities for global enterprises, it suites the needs for my Human Resources agency. ----- Pagina: 1 / 70\ Volgende: [Volgende pagina](https://www.getapp.nl/software/8385/livechat?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/8385/livechat) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens