Over SugarCRM

Sales Force Automation (SFA)
Sugar stimuleert de verkoopprestaties door de verkoopmedewerker in staat te stellen contactpersonen en kansen te volgen en te delen, bestaande accounts te beheren en upsell uit te voeren, inkomsten te voorspellen, prestaties te volgen via dashboards, offertes en contracten te beheren, offline te werken via Sugar mobiel en samen te werken via integratie met Microsoft Outlook, Lotus Notes en andere groupware-toepassingen.

Marketing Automation
Sugar sluit de cirkel tussen marketing en de verkoop. Crëer campagnes, voer ze uit en hou ze bij op meerdere kanalen met de campagnewizard. Ontwikkel aantrekkelijke e-mailmarketingprogramma's en leg leads rechtstreeks vast in je CRM-systeem met web-to-lead-formulieren. Beheer en wijs leads toe aan je verkopers en volg het marketingrendement van je programma's.

Klantenondersteuning
Nieuwe klanten werven is veel duurder dan verkopen aan bestaande klanten. Met de klantenondersteuning van Sugar kunnen bedrijven erop vertrouwen dat klantzaken snel en effectief worden afgehandeld. De klantenondersteuning van Sugar centraliseert klantenservice-aanvragen over verschillende kanalen zodat bedrijven inkomende e-mails kunnen beheren, fouten kunnen diagnosticeren, kennis kunnen delen en problemen van klanten kunnen oplossen. Bovendien kunnen bedrijven die zich abonneren op Sugar Enterprise of Sugar Ultimate de kosten voor klantenondersteuning verminderen met het meegeleverde self-serviceportal voor klanten.

Apparaten

Bedrijfsgrootte

K M G

Markten

Australië, Canada, China, Verenigd Koninkrijk, India, Verenigde Staten

Ondersteunde talen

Engels

Afbeeldingen

Social CRM
Social CRM
Mobile CRM
Nog 4 andere bekijken
Schermopname van SugarCRM: Social CRM Schermopname van SugarCRM: Social CRM Schermopname van SugarCRM: Mobile CRM

Functies

Totaal aantal functies van SugarCRM: 53

  • API
  • Aanpasbare scores
  • Analyse van klantenservices
  • Beheer van externe verkoop
  • Beheer van oproepen
  • Beheer van verkooppipeline
  • Bronnen bijhouden
  • Campagnebeheer
  • Catalogiseren/categoriseren
  • Contactenbeheer
  • Contactendatabase
  • Contract- en licentiebeheer
  • Controle van antwoorden via e-mail
  • Demografische/firmografische data
  • Documenten opslaan
  • E-mailbeheer
  • E-mailmarketing
  • Gedeelde contacten
  • Gegevens importeren en exporteren
  • Integratie van sociale media
  • Interactie bijhouden
  • Interne chatintegratie
  • Kalender-/herinneringssysteem
  • Kansenbehee
  • Kennisbeheer
  • Klantendatabase
  • Klantenondersteuning
  • Leaddistributie
  • Leadkwalificatie
  • Leads beheren
  • Leads vastleggen
  • Leadsegmentering
  • Marketingautomatisering
  • Meerdere scoremodellen
  • Mobiele toegang
  • Offertes
  • Pipelinebeheer
  • Predictieve analyse
  • Prestatiemeetwaarden
  • Proces- en workflowautomatisering
  • Prognose
  • Rapportage en analyse
  • Referenties bijhouden
  • Segmentering
  • Taakbeheer
  • Territoriumbeheer
  • Tools voor exploratie
  • Verkoopprognose
  • Voorstellen genereren
  • Waarschuwingen/Meldingen
  • Workflowbeheer
  • Zelfserviceportal
  • Zoeken/filteren

Alternatieven

Salesforce Sales Cloud

4,4
#1 alternatief voor SugarCRM
Heb je de oplossingen voor kleine bedrijven van Salesforce al gezien? Sales Cloud is een aanpasbaar CRM-platform dat...

Zoho CRM

4,2
#2 alternatief voor SugarCRM
Zoho CRM is cloudgebaseerde software voor klantrelatiebeheer die bedrijven van elke omvang helpt deals slimmer, beter...

Insightly

3,9
#3 alternatief voor SugarCRM
Laat je bedrijf sneller groeien dan ooit tevoren door sterkere klantrelaties op te bouwen, verkoopkansen te beheren en...

amoCRM

4,5
#4 alternatief voor SugarCRM
amoCRM is een door berichten aangedreven CRM. Het biedt aanpasbare verkooppijplijnen, leadtracking,...

Reviews

Totaalscore

3,8 /5
(346)
Prijs-kwaliteitverhouding
3,8/5
Functies
3,8/5
Gebruiksgemak
3,6/5
Klantenondersteuning
3,7/5

Heb je SugarCRM al?

Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.

Schrijf een review!
5 van 346 worden weergegeven
Victoria G.
Totaalscore
  • Sector: Olie en energie
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Excellent Community CRM

Beoordeeld op 12-2-2019

SugarCRM Community edition has been a great daily driver for my music business. It's reliable, and...

SugarCRM Community edition has been a great daily driver for my music business. It's reliable, and has enough functionality to enable me to record all the key data that I need. The ability to self-host the platform is fantastic, because it helps keep costs down, and when you work on a small-scale, you don't need all of the processing power of a paid hosted solution. Definitely a great option if you have the savvy to install and maintain your own instance on your web server.

Pluspunten

I used the self-hosted community CRM for several years for my own music business. It has a ton of functionality that matches a lot of the basic features you find in Salesforce Classic. It's a great tool for keeping track of client data, deal tracking, etc. It's also nice to be able to self-host the platform as well as it's a lot more affordable than using a paid SaaS solution.

Minpunten

SugarCRM Community Edition looks pretty dated. If you don't have a lot of experience with the typical CRM data model concept, it can be hard to figure out how to use the system. The interface could be modernized to make it easier to navigate and find your way around. Another downside to being the Community Edition is that you need to know how to install and maintain the platform on your own server, but this is also a plus if you do have these skills.

Geverifieerde reviewer
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 501-1.000 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Indeed a great CRM with effective results

Beoordeeld op 26-5-2019

Overall my experience with this CRM is great. I am using it daily and I can say that my daily work...

Overall my experience with this CRM is great. I am using it daily and I can say that my daily work is incomplete without it. It is so simple to use and provides amazing results for reports and dashboards, their customer's support team is very responsive.

Pluspunten

I am using it for more than three years and like almost everything about it. This CRM is very easy to use because of its simple design and easy to use user interface. I like the way SugarCRM provides reports and dashboards which is very easy to understand. SugarCRM provides secruity of data and information and now I can handle the different campaigns, create a different campaign for anyone and even get a complete picture of it very easily.

Minpunten

I would like to highlight one thing that I dislike about it which is its overall cost. A small organization may not afford this CRM but overall it is worth to spend on it.

Josh B.
Totaalscore
  • Sector: Vervoer/over de weg/per spoor
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

SugarCRM Review - Walz Scale

Beoordeeld op 16-3-2017

We have been using Sugar for several years, but only in the past six months have we really dug down...

We have been using Sugar for several years, but only in the past six months have we really dug down to fully utilize the software. The tool is fairly simple to use, I like the reporting functions, but the feedback I get from my sales team is that it is just 'clunky' to use. I'll give you one little example. For the Opportunity 'Actual Closed Won' date, I found through coming across some bad sales data for the month, that if you close a sale in January, and that same month you mark it as Closed Won. But lets say in March you want to go in and add a note to the description. Once you edit that note, (thus changing the Modify date) you autimatically changed the 'Actual Closed Won' date to March. Really messes up sales reports! When I contacted Sugar, there really wasnt an easy fix. We found SierraCRM (third part software) and Bill Convis from there helped with a solution to this problem. We have now purchased this software and believe that this will help take us to the next level of using Sugar. Sugar Support via email is usually pretty prompt, but as far as hearing from our 'Account Manager', just 2 weeks ago was the first time I heard from someone regarding our account. At that point, I had already reached out to SierraCRM, so I did not need anything from Sugar.
To summarize: Great tool, though a little clunky, but the price is not bad. Customer service could be improved, especially for companies like us who are invested in the process, and just need some help taking our sales process to the next level. Thanks!

Pluspunten

I like the Online (sugar on demand) that allows Sugar Support to get into your software and look and something you may be struggling with, like reports...

Minpunten

Design is little clunky. Think with some improvements, it might be easier to convert leads, update opportunities. Need less clicks!

Paul H.
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 2-10 werknemers
  • Wekelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 2.0 /10

Ok application, better, cheaper alternatives exist

Beoordeeld op 21-1-2021

It is an OK application, Sugar has stood still in time and, when you consider the app out of the...

It is an OK application, Sugar has stood still in time and, when you consider the app out of the box, its pretty much standard. Sugar has divided its stack into various products for marketing, for sales, for support only making it a very expensive when you consider other options in the market

Pluspunten

Very stable, solid
easy to use, administer
Easy to implement and deploy
Reporting is good and allows fro complex reports to be built

Minpunten

It has not changed in a looong time (perhaps years?)
For the functionality, it is expensive - better options exist
Marketing is poor (unless you go for Sugar marketing apps which are expen$ive!)

Katie F.
Totaalscore
  • Sector: Marketing en reclame
  • Bedrijfsgrootte: 501-1.000 werknemers
  • Anders 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

The Pros and Cons of Sugar

Beoordeeld op 14-1-2020

Overall, I really enjoyed Sugar and think it would be a great fit (especially for the lower price...

Overall, I really enjoyed Sugar and think it would be a great fit (especially for the lower price point!) for marketing and advertising agencies that are looking to build out custom flows. Their customer care team was incredibly helpful and knowledgeable, and I really enjoyed working with them.

Pluspunten

The SugarCRM team was incredibly helpful and supportive during our decision between various CRMs we were testing out, namely Salesforce and SugarCRM. They were flexible, accommodating and had amazing customer service throughout the process, even willing to develop new APIs to integrate with our proprietary billing system 90% of our clients were on. I really enjoyed the visuals of Sugar - as all the bells and whistles were there, but it didn't seem overwhelming (as Salesforce can) and it's geared more towards marking service teams, like my division of the business. I also really find the dashboard visuals to be superior to Salesforce. Overall, the price point was better than Salesforce, too.

Minpunten

Since Sugar is geared towards marketing and sales teams, it wasn't a great fit for the other teams within our organization (i.e. one-time products like printing, etc.). Though workflows are cleaner and more intuitive than Salesforce, there wasn't quite as many bells and whistles (i.e. it was difficult to build in processes that involved external teams that we outsource to).

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SugarCRM - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over SugarCRM.

SugarCRM kent de volgende prijsmodellen:

  • Vanaf: US$ 40,00/maand
  • Prijsmodel: Gratis, Abonnement
  • Gratis proef: Beschikbaar

We hebben geen informatie over functies van SugarCRM

SugarCRM heeft de volgende typische klanten:

Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001+

SugarCRM ondersteunt de volgende talen:

Engels

SugarCRM ondersteunt de volgende apparaten:

Android (mobiel), iPhone (mobiel), iPad (mobiel)

We hebben geen informatie over welke integraties SugarCRM kent

SugarCRM biedt de volgende ondersteuningsopties:

24/7 (contact met medewerker), Chatten

Gerelateerde categorieën

Bekijk alle softwarecategorieën die gevonden zijn voor SugarCRM.