Over SugarCRM
Sales Force Automation (SFA)
Sugar stimuleert de verkoopprestaties door de verkoopmedewerker in staat te stellen contactpersonen en kansen te volgen en te delen, bestaande accounts te beheren en upsell uit te voeren, inkomsten te voorspellen, prestaties te volgen via dashboards, offertes en contracten te beheren, offline te werken via Sugar mobiel en samen te werken via integratie met Microsoft Outlook, Lotus Notes en andere groupware-toepassingen.
Marketing Automation
Sugar sluit de cirkel tussen marketing en de verkoop. Crëer campagnes, voer ze uit en hou ze bij op meerdere kanalen met de campagnewizard. Ontwikkel aantrekkelijke e-mailmarketingprogramma's en leg leads rechtstreeks vast in je CRM-systeem met web-to-lead-formulieren. Beheer en wijs leads toe aan je verkopers en volg het marketingrendement van je programma's.
Klantenondersteuning
Nieuwe klanten werven is veel duurder dan verkopen aan bestaande klanten. Met de klantenondersteuning van Sugar kunnen bedrijven erop vertrouwen dat klantzaken snel en effectief worden afgehandeld. De klantenondersteuning van Sugar centraliseert klantenservice-aanvragen over verschillende kanalen zodat bedrijven inkomende e-mails kunnen beheren, fouten kunnen diagnosticeren, kennis kunnen delen en problemen van klanten kunnen oplossen. Bovendien kunnen bedrijven die zich abonneren op Sugar Enterprise of Sugar Ultimate de kosten voor klantenondersteuning verminderen met het meegeleverde self-serviceportal voor klanten.
Prijzen vanaf:
N/A
- Gratis proef
- Abonnement
Vergelijk met populaire alternatieven
Apparaten
Bedrijfsgrootte
Markten
Ondersteunde talen
Prijzen vanaf:
N/A
- Gratis proef
- Abonnement
Vergelijk met populaire alternatieven
Afbeeldingen






Functies
Totaal aantal functies van SugarCRM: 2
- API
- E-mailintegratie
Alternatieven
Zoho CRM
Zendesk
Pipedrive
Nimble
Reviews
Heb je SugarCRM al?
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- Sector: Olie en energie
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 8.0 /10
Excellent Community CRM
Beoordeeld op 12-2-2019
SugarCRM Community edition has been a great daily driver for my music business. It's reliable, and...
SugarCRM Community edition has been a great daily driver for my music business. It's reliable, and has enough functionality to enable me to record all the key data that I need. The ability to self-host the platform is fantastic, because it helps keep costs down, and when you work on a small-scale, you don't need all of the processing power of a paid hosted solution. Definitely a great option if you have the savvy to install and maintain your own instance on your web server.
Pluspunten
I used the self-hosted community CRM for several years for my own music business. It has a ton of functionality that matches a lot of the basic features you find in Salesforce Classic. It's a great tool for keeping track of client data, deal tracking, etc. It's also nice to be able to self-host the platform as well as it's a lot more affordable than using a paid SaaS solution.
Minpunten
SugarCRM Community Edition looks pretty dated. If you don't have a lot of experience with the typical CRM data model concept, it can be hard to figure out how to use the system. The interface could be modernized to make it easier to navigate and find your way around. Another downside to being the Community Edition is that you need to know how to install and maintain the platform on your own server, but this is also a plus if you do have these skills.
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 501-1.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Indeed a great CRM with effective results
Beoordeeld op 26-5-2019
Overall my experience with this CRM is great. I am using it daily and I can say that my daily work...
Overall my experience with this CRM is great. I am using it daily and I can say that my daily work is incomplete without it. It is so simple to use and provides amazing results for reports and dashboards, their customer's support team is very responsive.
Pluspunten
I am using it for more than three years and like almost everything about it. This CRM is very easy to use because of its simple design and easy to use user interface. I like the way SugarCRM provides reports and dashboards which is very easy to understand. SugarCRM provides secruity of data and information and now I can handle the different campaigns, create a different campaign for anyone and even get a complete picture of it very easily.
Minpunten
I would like to highlight one thing that I dislike about it which is its overall cost. A small organization may not afford this CRM but overall it is worth to spend on it.
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 2-10 werknemers
- Wekelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 2.0 /10
Ok application, better, cheaper alternatives exist
Beoordeeld op 21-1-2021
It is an OK application, Sugar has stood still in time and, when you consider the app out of the...
It is an OK application, Sugar has stood still in time and, when you consider the app out of the box, its pretty much standard. Sugar has divided its stack into various products for marketing, for sales, for support only making it a very expensive when you consider other options in the market
Pluspunten
Very stable, solid
easy to use, administer
Easy to implement and deploy
Reporting is good and allows fro complex reports to be built
Minpunten
It has not changed in a looong time (perhaps years?)
For the functionality, it is expensive - better options exist
Marketing is poor (unless you go for Sugar marketing apps which are expen$ive!)
- Sector: Vervoer/over de weg/per spoor
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
SugarCRM Review - Walz Scale
Beoordeeld op 16-3-2017
We have been using Sugar for several years, but only in the past six months have we really dug down...
We have been using Sugar for several years, but only in the past six months have we really dug down to fully utilize the software. The tool is fairly simple to use, I like the reporting functions, but the feedback I get from my sales team is that it is just 'clunky' to use. I'll give you one little example. For the Opportunity 'Actual Closed Won' date, I found through coming across some bad sales data for the month, that if you close a sale in January, and that same month you mark it as Closed Won. But lets say in March you want to go in and add a note to the description. Once you edit that note, (thus changing the Modify date) you autimatically changed the 'Actual Closed Won' date to March. Really messes up sales reports! When I contacted Sugar, there really wasnt an easy fix. We found SierraCRM (third part software) and Bill Convis from there helped with a solution to this problem. We have now purchased this software and believe that this will help take us to the next level of using Sugar. Sugar Support via email is usually pretty prompt, but as far as hearing from our 'Account Manager', just 2 weeks ago was the first time I heard from someone regarding our account. At that point, I had already reached out to SierraCRM, so I did not need anything from Sugar.
To summarize: Great tool, though a little clunky, but the price is not bad. Customer service could be improved, especially for companies like us who are invested in the process, and just need some help taking our sales process to the next level. Thanks!
Pluspunten
I like the Online (sugar on demand) that allows Sugar Support to get into your software and look and something you may be struggling with, like reports...
Minpunten
Design is little clunky. Think with some improvements, it might be easier to convert leads, update opportunities. Need less clicks!
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Wekelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 7.0 /10
Good experience with this software
Beoordeeld op 26-11-2020
It's been a great way to keep track of customer data
It's been a great way to keep track of customer data
Pluspunten
There are a lot of features included with this CRM, which can make it a little overwhelming to use, but nice if you are looking for a long term solution.
Minpunten
It can be a little confusing at first just because of the sheer number of options available on the dashboard.
SugarCRM - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over SugarCRM.V. Welke prijsmodellen heeft SugarCRM te bieden?
SugarCRM kent de volgende prijsmodellen:
- Prijsmodel: Abonnement
- Gratis proef: Beschikbaar
V. Wat zijn de voornaamste functies van SugarCRM?
We hebben geen informatie over functies van SugarCRM
V. Wat zijn de typische gebruikers van SugarCRM?
SugarCRM heeft de volgende typische klanten:
Klein bedrijf, Grote ondernemingen, Openbare diensten, Non-profit, Freelancers, Middelgroot bedrijf
V. Welke talen worden door SugarCRM ondersteund?
SugarCRM ondersteunt de volgende talen:
Engels
V. Biedt SugarCRM ondersteuning voor mobiele apparaten?
SugarCRM ondersteunt de volgende apparaten:
Android
V. Met welke andere apps kan SugarCRM worden geïntegreerd?
SugarCRM kan worden geïntegreerd met de volgende toepassingen:
3CLogic, Adobe Sign, CogniDox, EasyEvent, Evergage, InterWeave Smart Solutions, LiveChat, Marketo Engage, WhosOn, Zendesk
V. Welke mate van ondersteuning heeft SugarCRM te bieden?
We hebben geen informatie over de ondersteuningsopties van SugarCRM
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