FixMe.IT

FixMe.IT

Software voor ondersteuning op afstand die altijd werkt

4.8/5 (305 review)

FixMe.IT - Overzicht

FixMe.IT is een app voor ondersteuning op afstand die directe verbindingen mogelijk maakt tussen externe computers die zich overal ter wereld bevinden. Met FixMe.IT wordt het leveren van ondersteuning op afstand sneller en eenvoudiger dan ooit tevoren: het hele verbindingsproces verloopt naadloos en snel, wat betekent dat elke gebruiker op eenvoudige wijze externe toegang tot zijn/haar machine kan aanvragen en goedkeuren.

Hoewel het kosteneffectief is, doet FixMe.IT geen concessies aan de functionaliteit en biedt het een breed scala aan krachtige functies, zoals onbemande toegang, bestandsoverdracht, afhandeling van meerdere sessies, automatische opnieuw opstarten en verbinden, navigatie van meerdere monitors, klembord delen, instant chat, rapporteren en opnemen van sessies, branding en meer.

Op basis van de nieuwste sectornormen garandeert FixMe.IT het hoogste beveiligingsniveau voor zijn gebruikers en stelt het IT-professionals in staat om op eenvoudige wijze technische problemen op afstand op te lossen zonder vooraf software te hoeven installeren. Bovendien kun je in elke omgeving toegang krijgen tot de computers van je klanten: ongeacht of ze zich achter firewalls, proxy's of NAT bevinden.

Prijzen

Vanaf
US$ 25,00
Prijsopties
Gratis proef
Abonnement
Prijs-kwaliteitverhouding

Apparaten

Bedrijfsgrootte

K
M
L

Markten

Azië, Australië, Canada, Europa, Latijns-Amerika en nog 3 andere, Middle-East and Africa, Verenigd Koninkrijk, Verenigde Staten van Amerika

Ondersteunde talen

Engels

FixMe.IT reviews

Totaalscore
4.8/5
98% positieve reviews
236
Uitstekend
63
Zeer goed
6
Gemiddeld
0
Slecht
0
Erg slecht
Randy R.
Vertalen met Google

FixMe.IT is great!

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 10-9-2019
Bron van de reviewer: Capterra

Overall this software is the best available option for Windows machines.

Pluspunten

very easy for end user to get logged in.

very easy for IT representative to download and open.

Minpunten

No Mac access
No file transfer capabilities.

Vertalen met Google

Antwoord van Techinline

Hi Randy,

Thank you for taking the time to review FixMe.IT and for being our valued customer! Our application offers three file transfer options including drag-and-drop, copy-paste, and transferring files via the Send File button. Please visit our support center to learn more about the file transfer capabilities https://docs.fixme.it/features/transferring-files-folders-and-text or contact our support team directly if you have any questions.

Best,
Dan | Techinline

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling

8.0/10
Geverifieerde reviewer
Vertalen met Google

Strong Remote Management App - good balance of features for price

Dagelijks 6-12 maanden lang gebruikt
Beoordeeld op 17-5-2019
Bron van de reviewer: Capterra

Overall, it's fast, simple, lightweight and good for get at this cost point.

Pluspunten

Fixme is a simple and basic remote access tool that we use daily for unattended support to our end users. I like that you can have separate accounts should you want to have personal devices not available to the rest of my staff. It's easy and fast for one-off remote sessions and you can white-label a custom page for your end-users to keep your brand flowing through the remote experience. Deployment is simple and effective. The chat feature is also nice. With this basic feature set, it would easily be replaced by most bulit-in RMM tools.

Minpunten

Although it has multi-monitor support, it's frustrating to always guess which monitor and sometimes does not reset correctly.
I do like the chat feature, but it only stays on the end-user screen while you are connected with fixme. Which means you lose the dialog if you have to close out but your end-user has stepped away.
It has a file transfer feature so you can send a file to the remote computer, but it would be very helpful to reverse the process and be able to send a file from the session back to the tech.

Vertalen met Google

Antwoord van Techinline

Thank you for taking the time to share your experience and for being our valued customer!
Regarding the file transfer feature, the remote user has the option to use the Send File button which can easily be found on the Client App interface. Besides that, you can transfer files back to your desktop during the remote session via drag-and-drop or copy-paste.
Best,
Dan | Techinline

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak

Waarschijnlijkheid van aanbeveling

8.0/10
Jeff E.
Vertalen met Google

Our money-maker for tech support

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 14-12-2018
Bron van de reviewer: Capterra

Overall, we've been VERY happy with FixMe. It's out top tool in solving our clients' tech problems.

Pluspunten

For my tech support business serving clients in eight states and Mexico, we've been using FixMe for about four years. It has proven to be reliable and more than adequate for our needs. Over those four years, I can recall only twice that the service was unavailable, but in both instances, the service resumed within seconds. I especially like how quickly it opens and connects us to our clients' workstations and servers. Our customers are able to easily get us connected. Even our senior citizen clients have found it easy to get us connected using FixMe.

Minpunten

FixMe used to require the remote client to click an 'I accept' button to complete the remote connection. But about a year ago the program changed to omit that security checkpoint. Now, once the remote user communicates the client ID and we punch in their ID in our FixMe program, we get connected. My concern is that if blackhats (such as those who exploited similar connection methods of AMMYY) are using FixMe for nefarious purposes, they could randomly enter client ID's hoping to connect to a remote computer. This concern may be unwarranted, though, as the odds of randomly entering a client ID shortly after someone uses the fixme.it website, have got to be extremely low, and I imagine FixMe's servers would log such activity, flag it, and identify the abuser.

Vertalen met Google

Antwoord van Techinline

Hi Jeff,

Thank you for taking the time to review FixMe.IT and for being our valued customer! Regarding the removal of the 'Accept' prompt - there's a security mechanism in place against those who might randomly enter client IDs in order to connect to a remote machine for fraudulent purposes. Such connections are flagged after a number of failed attempts, and the user's account gets blocked due to potential misuse of our service.

Best,
Dan | Techinline

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak

Waarschijnlijkheid van aanbeveling

10.0/10
Keith F.
Vertalen met Google

Software works great and it is easy to use.

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 20-9-2017
Bron van de reviewer: Capterra

Remote login from my home or anywhere I bring my laptop. It is a fantastic value for the money.

Pluspunten

I like the ease of the client being able to go to fixme.it and initiating the remote session. The value for the features is incredible compared to other remote clients. Over the years it has really exceeded my expectations in terms of features and how it works. The latest updates in the last few years supporting multiple monitors has been nice as well as cropping the video to fit the guest screen. I do wish it was a bit easier to make customer notes on a client without having to be connected to them. I really think this program is very powerful for my business and I have over 50 unattended clients. I love the fact that I can troubleshoot system in the comfort of my office. Heck I can even wear my pajamas during the process!! haha

Minpunten

I think it needs more features, like being able to lock the remote keyboard and mouse. I would also like to see making the remote system screen go black option so while I am completing tasks the client does not see the tools I am using to do so. I would also love to see remote file transfer option to and from the remote system. The most important is being able to install the unattended client without the remote user's intervention.

Vertalen met Google

Antwoord van Techinline

Hi Keith,

Thank you for reviewing FixMe.IT and for being our valued customer! Actually, we have three file transfer options, including drag-n-drop, copy-paste and clipboard transfer. Here's a short YouTube video we've made to showcase these features: https://youtu.be/1qLCOUBsf5c

Best regards,
Dan | Techinline

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling

10.0/10
Geverifieerde reviewer
Vertalen met Google

FixMe.IT is very easy to use and is extremely reliable.

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 24-1-2018
Bron van de reviewer: Capterra

Pluspunten

I find that end users have a very easy time navigating the interface when walking them through connecting to their workstation using the FixMe.IT website. Setting up unattended access is a breeze. The layout of the drop down menu when connected to workstations is very simple and intuitive. It has many useful features including Scaling, which is definitely needed when working off high resolution screens like my Microsoft Surface Pro 4. Being able to pan across multiple screens on a workstation or just locking into one specific screen is a very nice feature as well. I definitely use the screen recording function when doing demos along with the laser pointer and marking pen. Saving the recording and sending it to users is always appreciated. Being able to transfer files between my workstation and end users workstation is a must and works great. My favorite feature that was recently added to FixMe.IT is being able to work on multiple computers at once. I have a 3 monitor setup in my office and I can be doing multiple tasks remotely for one or many clients at once. The fee for this service is very reasonable.

Minpunten

I wish FixMe.IT supported MACs. Since I do not support many MACs it is not a huge problem, but would love to see this feature added.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Prijzen van FixMe.IT

Vanaf
US$ 25,00
Prijsopties
Gratis proef
Abonnement
Prijs-kwaliteitverhouding

FixMe.IT - Functies


  • API
  • Aanpasbare branding
  • Activiteitendashboard
  • Automatische meldingen
  • Beheer van supporttickets
  • Bewaking
  • CRM-integratie
  • Chatten
  • Communicatie via meerdere kanalen
  • Contactgeschiedenis
  • E-mailintegratie
  • Enquêtes en feedback
  • Instant Messaging
  • Integratie van derden
  • Integratie van sociale media
  • Kennisbankbeheer
  • Priorisering
  • Rapportage en statistieken
  • Realtime controle
  • Workflowbeheer

FixMe.IT - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over FixMe.IT.

V. Welke prijsmodellen heeft FixMe.IT te bieden?

FixMe.IT kent de volgende prijsmodellen:

Vanaf: US$ 25,00

Prijsmodel: Abonnement

Gratis proef: Beschikbaar

V. Wat zijn de voornaamste functies van FixMe.IT?

We hebben geen informatie over functies van FixMe.IT

V. Wat zijn de typische gebruikers van FixMe.IT?

FixMe.IT heeft de volgende typische klanten:

Freelancers, Grote ondernemingen, Middelgroot bedrijf, Klein bedrijf

V. Welke talen worden door FixMe.IT ondersteund?

FixMe.IT ondersteunt de volgende talen:

Engels

V. Welke prijsmodellen heeft FixMe.IT te bieden?

FixMe.IT kent de volgende prijsmodellen:

Abonnement

V. Biedt FixMe.IT ondersteuning voor mobiele apparaten?

We hebben geen informatie over apparaten die door FixMe.IT worden ondersteund

V. Met welke andere apps kan FixMe.IT worden geïntegreerd?

FixMe.IT kan worden geïntegreerd met de volgende toepassingen:

Herfert Software

V. Welke mate van ondersteuning heeft FixMe.IT te bieden?

FixMe.IT biedt de volgende ondersteuningsopties:

Veelgestelde vragen, Kennisbank, Online ondersteuning, Telefonische ondersteuning, Video-instructies