AppFolio Property Manager

AppFolio Property Manager

Cloud-based property management software

4.6/5 (1509 review)

AppFolio Property Manager - Overzicht

Wat is AppFolio Property Manager?

AppFolio Property Manager is an all-in-one property management solution for residential, commercial, student property and community association management professionals. Features include marketing, leasing, maintenance, accounting, and reporting to enable property managers to modernize, automate, and grow their business. AppFolio’s web-based solution is also fully mobile, accessible on any device.

With AppFolio, property managers can manage their accounts, list vacancies, screen tenants, collect rent, schedule maintenance, and run marketing campaigns in the office or on the go. AppFolio's real-time vacancy dashboard enables property managers to manage all of their vacancies from one location. Listings for vacant units can be added and updated across multiple websites – including the property manager's own. Vacancies are posted in just one click, with all property information and photos stored and accessible within AppFolio.

Through online rental applications, prospective residents can apply and pay application fees via credit card, with all data automatically entered into AppFolio. AppFolio's reporting dashboard provides property manages with an easy-to-read visual about leasing activity, online payments and more. Property owners and managers can maximize revenue by analyzing rent prices in their area with AppFolio's RentMatch comparison tool. AppFolio provides rental contract templates, a built-in tenant screening service with automated decisions, third-party integrations and more. Property managers can accept rent payments and online maintenance requests via AppFolio, with the latter automatically turned into work orders.

AppFolio Property Manager - Overzicht

Prijzen

Vanaf
US$ 250,00/maand

Prijsopties

Gratis proef
Abonnement
Prijs-kwaliteitverhouding

Residential: $1.25/unit/month

Commercial: $1.50/unit/month

Student Housing: $1.25/unit/month

Community Associations: $0.80/unit/month

A $250/monthly minimum applies. Discounts are available with annual billing.

Pricing includes Online Applications, Automatic Data Backup, Bank-Grade Security, Company-Wide Training, Dedicated Support, Ongoing Upgrades, Unlimited Users, Unlimited Data Storage, Complete Accounting, Integrated Vacancy Posting, Professional Website, Online rent collection


AppFolio Property Manager - Functies

Apparaten
Bedrijfsgrootte
K M G
Markten
Verenigde Staten van Amerika
Ondersteunde talen
Engels

Screenshots

Schermopname van AppFolio Property Manager:
Schermopname van AppFolio Property Manager: Schermopname van AppFolio Property Manager: Schermopname van AppFolio Property Manager: Schermopname van AppFolio Property Manager: Schermopname van AppFolio Property Manager:

AppFolio Property Manager reviews

AppFolio Property Manager reviews

Totaalscore
4.6
/
5
Uitstekend
1069

Zeer goed
315

Gemiddeld
80

Slecht
28

Erg slecht
17

Prijs-kwaliteitverhouding
4.4
Functies
4.4
Gebruiksgemak
4.5
Klantenondersteuning
4.4
92% heeft deze app aanbevolen
Drew S.

Amazing Property Manager for Small-to-Medium Companies

The biggest issue my company had was advertising vacancies. We were relying on walk-in tenants, which has not been a good source for 5-10 years. AppFolio is one-click to post to multiple free websites and syncs with Apartments.com if your company goes that route. Ease of use and great training/help files will keep us with them for years to come.


Vertalen met Google
Corinne S.

Only one complaint

I love the software, I hate how much it cost me. Please adjust for the small end user


Vertalen met Google
Sarah D.

Appfolio makes our business run smoothly!

Appfolio adds so much value to the services we provide to our HOA clients. We wouldn't want to do business without it.


Vertalen met Google
Tara D.

Sad to be looking elsewhere.

Initially, I was thrilled with Appfolio. They had live support, and same day follow up calls when submitting tickets. Suggestions on the user forum were implemented, or at the very least, were updated by Appfolio so we knew they were aware and cared. None of that anymore, but we are regularly being innundated with value added junk that we can pay for if we want it or obscure improvements that seem pretty specialized/not broadly impactful. Meetups, etc. are heavily geared toward sales/recruitment and have virtually no value for current clients. I was fine with shrugging my shoulders as this is often how things go with growing companies, but looking completely unprofessional to my tenants/owners due to unreliable email/text, suppressed fee accounting/commingling problems (that are legit problems, not user error), and confusing owner statements have me in talks to switch. Property managers are dealing with stigma to start with - I don’t need my management software making my company look unreliable/unprofessional/untrustworthy on top of it. Not to mention - I dread having to explain during a state audit why income is “suppressed” from owner reporting.


Vertalen met Google
Cj A.

Very Nice Property Management Solution

I have used Appfolio as a maintenance technician, property manager and now accountant for the whole portfolio and I have had a pretty easy time with it every step of the way. I would recommend to at least give it a try before selecting another software.


Vertalen met Google
Drew S.
Sector: Vastgoed
Bedrijfsgrootte: 51-200 werknemers
Vertalen naar het Nederlands

Amazing Property Manager for Small-to-Medium Companies

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 20-12-2019
Bron van de reviewer: Capterra

The biggest issue my company had was advertising vacancies. We were relying on walk-in tenants, which has not been a good source for 5-10 years. AppFolio is one-click to post to multiple free websites and syncs with Apartments.com if your company goes that route. Ease of use and great training/help files will keep us with them for years to come.

Pluspunten

First and foremost, the value of the product. You get everything you need for cheaper than most of the other products out there. For my company, we transitioned from Buildium to AppFolio and instantly reaped the rewards. AppFolio provided us with an inexpensive company website, a quick and easy tool to post our vacancies to multiple websites, and great assistance during set-up.

Minpunten

I know some of the more expensive options offer more competitive pricing tools and a little more automation. Also, AppFolio had a few issues (like maintenance personnel not being able to see pictures on work orders using their mobile devices) that took AppFolio a while to start addressing.

Vertalen naar het Nederlands

Antwoord van AppFolio

Dear Drew, thanks so much for taking the time to leave a review. We're happy that your transition to AppFolio was a good one and that you are already reaping the benefit!

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Corinne S.
Sector: Managementconsulting
Bedrijfsgrootte: 2-10 werknemers
Vertalen naar het Nederlands

Only one complaint

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 17-3-2020
Bron van de reviewer: SoftwareAdvice

I love the software, I hate how much it cost me. Please adjust for the small end user

Pluspunten

Easse of use and how everything is tied in from advertising the unit to renting it, leasing and collecting the rent then finally moving them out :)

Minpunten

Cost, I think it is too expensive. I do not understand why when you have more and more users my bill keeps going up. for God's sake scottie send this small business owner a line..we are drowning in the cost but can't compete without the software....so I pay..

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 8.0/10

Sarah D.
Sector: Vastgoed
Bedrijfsgrootte: Zelfstandig ondernemer
Vertalen naar het Nederlands

Appfolio makes our business run smoothly!

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 17-12-2019
Bron van de reviewer: SoftwareAdvice

Appfolio adds so much value to the services we provide to our HOA clients. We wouldn't want to do business without it.

Pluspunten

Appfolio is so easy to use, both for us as managers and for homeowners using the portal. Appfolio has spent a great deal of time figuring out which features are the most beneficial and perfecting those features.

Minpunten

There are a few very minor technical things but I am sure they will get fixed as Appfolio is constantly making improvements.

Vertalen naar het Nederlands

Antwoord van AppFolio

Thanks, Sarah! We're so glad you are finding AppFolio easy to use with your HOA portfolio and look forward to continuing to partner with you!

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Tara D.
Sector: Vastgoed
Bedrijfsgrootte: 2-10 werknemers
Vertalen naar het Nederlands

Sad to be looking elsewhere.

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 11-8-2018
Bron van de reviewer: Capterra

Initially, I was thrilled with Appfolio. They had live support, and same day follow up calls when submitting tickets. Suggestions on the user forum were implemented, or at the very least, were updated by Appfolio so we knew they were aware and cared. None of that anymore, but we are regularly being innundated with value added junk that we can pay for if we want it or obscure improvements that seem pretty specialized/not broadly impactful. Meetups, etc. are heavily geared toward sales/recruitment and have virtually no value for current clients. I was fine with shrugging my shoulders as this is often how things go with growing companies, but looking completely unprofessional to my tenants/owners due to unreliable email/text, suppressed fee accounting/commingling problems (that are legit problems, not user error), and confusing owner statements have me in talks to switch. Property managers are dealing with stigma to start with - I don’t need my management software making my company look unreliable/unprofessional/untrustworthy on top of it. Not to mention - I dread having to explain during a state audit why income is “suppressed” from owner reporting.

Pluspunten

Extremely easy to navigate/train employees to use, tenant rent payment/owner contributions are free with ACH, application-move in flow is smooth, mobile app works well, available property postings look great on my website.

Minpunten

Suppressed fees amount to commingling, and that is so bad. It could easily be resolved and the idea has lots of votes in the forum yet it remains unaddressed. Not to mention, suppressed application fees can be passed on to an owner before you need to refund the fee depending on the timing and that leads to a nightmare of accounting, and having to explain to an owner why you are unprofessionally having to withhold the money in the next month. I tried to get help from support to no avail (it was repeatedly blown off as user error) so then I started going to their live meetups when they came to town begging for help from support in person to make it clear it is not user error. That led to more dissmissal from user support as being due to user error, so I finally said I wasn’t taking no for an answer. After talking to tons of people, I finally got a support person who understood what I was saying, and all they could offer was a VERY time consuming work-around. The integrated email/text feature often fails and does not notify you that it failed causing huge problems. Notification emails when a lead inquires have started being unreliable. If tenants wait too long to respond to an email I sent via appfolio, they are told the thread has expired. Since every email sent from appfolio is sent from a different spammy looking email address, I get frustrated tenants asking which of the 15 email addresses they should use to reach me. Owner statements are confusing to owners.

Vertalen naar het Nederlands

Antwoord van AppFolio

Hello Tara, thank you for taking the time to leave this review. We understand your frustration and we are glad that you were able to talk through these items with one of the managers on our Customer Success Team. Based on your business practices, not consistently paying our your suppressed fees seems to have caused an issue with your owner's statements. We hope, after speaking with a manager, you will be able to establish a good cadence of paying these in order to avoid error in the future. We take our client feedback seriously and take all of it into consideration when building and improving new features. We hope you will stick with us and continue to provide this vital feedback.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 0.0/10

Cj A.
Sector: Vastgoed
Bedrijfsgrootte: 51-200 werknemers
Vertalen naar het Nederlands

Very Nice Property Management Solution

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 11-12-2019
Bron van de reviewer: Capterra

I have used Appfolio as a maintenance technician, property manager and now accountant for the whole portfolio and I have had a pretty easy time with it every step of the way. I would recommend to at least give it a try before selecting another software.

Pluspunten

Easy to use for users of all skill and job levels. Makes tracking Receivables and Payables very simple. Constantly being updated and enhanced with new features at no new cost (some do cost but the majority are free updates) Customer support is always quick to help and respond. I feel like I get the same support agent 95% of the time, which makes it feel comfortable and like a working relationship rather than some random customer support person every time.

Minpunten

Some of the editing and finer tuning options are lacking. (Example: not being able to rearrange line items on a bill or journal entry. You can only delete or add new to the bottom, no editing between without having to manually redo everything from the edit down.)

Vertalen naar het Nederlands

Antwoord van AppFolio

Thanks, CJ. We appreciate you leaving us a review. We are constantly listening to your feedback to inform our product and we'll be sure to forward your feedback to our Product Team! It's great to hear that you are using AppFolio in all areas of your business.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 9.0/10

Gebruikersaanbeveling
9/10
Gebaseerd op 1.509 gebruikersscores
Vergelijk gebruikersaanbevelingen met alternatieven
Vergelijk met alternatieven

Prijzen van AppFolio Property Manager

Prijzen van AppFolio Property Manager

Vanaf
US$ 250,00/maand
Gratis proef
Abonnement
Prijs-kwaliteitverhouding

Residential: $1.25/unit/month

Commercial: $1.50/unit/month

Student Housing: $1.25/unit/month

Community Associations: $0.80/unit/month

A $250/monthly minimum applies. Discounts are available with annual billing.

Pricing includes Online Applications, Automatic Data Backup, Bank-Grade Security, Company-Wide Training, Dedicated Support, Ongoing Upgrades, Unlimited Users, Unlimited Data Storage, Complete Accounting, Integrated Vacancy Posting, Professional Website, Online rent collection

Residential: $1.25/unit/month

Commercial: $1.50/unit/month

Student Housing: $1.25/unit/month

Community Associations: $0.80/unit/month

A $250/monthly minimum applies. Discounts are available with annual billing.

Pricing includes Online Applications, Automatic Data Backup, Bank-Grade Security, Company-Wide Training, Dedicated Support, Ongoing Upgrades, Unlimited Users, Unlimited Data Storage, Complete Accounting, Integrated Vacancy Posting, Professional Website, Online rent collection

Prijs-kwaliteitverhouding
4.4/5
Gebaseerd op 1.509 gebruikersscores
Vergelijk scores voor prijs-kwaliteitverhouding met alternatieven
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AppFolio Property Manager - Functies

AppFolio Property Manager - Functies

API
Activiteiten volgen
Activiteitendashboard
Administratiebeheer
Automatische meldingen
Contactenbeheer
Contactendatabase
Documentbeheer
Documenten opslaan
E-mailmeldingen
Elektronische betalingen
Herinneringen
Klantenportal
Leads beheren
Rapportage en statistieken
Sjabloonbeheer
Taakbeheer
Werkorderbeheer
Zelfserviceportal
Zoekfunctionaliteit
Functies
4.4/5
Gebaseerd op 1.509 gebruikersscores
Vergelijk functiescores met alternatieven
Vergelijk met alternatieven

Categorieën

Video's en instructies

Video's en instructies

Aanvullende informatie voor AppFolio Property Manager

Aanvullende informatie voor AppFolio Property Manager

Voornaamste functies van AppFolio Property Manager

  • ACH Payment Processing
  • Access Control
  • Account Reconciliation
  • Accounting
  • Accounting management
  • Activity Dashboard
  • Activity Dashboard
  • Activity management
  • Activity tracking
  • Administrative Reporting
  • Advertising Management
  • Applicant Tracking
  • Applicant Workflow
  • Application Security
  • Applications Management
  • Appointment Management
  • Assignment Tracking
  • Audit Trail
  • Auditing
  • Automated Billing
  • Automated Scheduling
  • Automated late fees
  • Automatic Notifications
  • Automatic Reminders
  • Balance Sheet
  • Bank Reconciliation
  • By-the-bed rental management
  • CAM tracking & reconciliation
  • Calendar Management
  • Call Center Management
  • Cash Flow Statement
  • Check Printing
  • Client Management
  • Contact Database
  • Contact Management
  • Credit Card Integration
  • Credit Card Processing
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data migration
  • Deadline Tracking
  • Document Storage
  • Electronic Payments
  • Electronic signature capture
  • Email Notifications
  • Email Templates
  • Equipment Tracking
  • Event Logs
  • Expense Tracking
  • File Management
  • General Ledger
  • Group Training
  • Guest card tracking
  • Holding deposits
  • Individual Development Plans
  • Inspection management
  • Insurance
  • Knowledge Base
  • Lead Management
  • Letter Generation
  • Maintenance scheduling
  • Marketing campaigns
  • Mobile Alerts
  • Mobile Integration
  • Mobile Maintenance Utilities
  • Monitoring
  • Online applications
  • Online owner portal
  • Online rent collection
  • Online rent collection
  • Online renter portal
  • Paperless work orders
  • Partial Payments
  • Policy Management
  • Portfolio Management
  • Prospect tracking
  • Provider Management
  • Real Time Data
  • Real Time Notifications
  • Real time reporting
  • Recurring Billing
  • Rent comparison tool
  • Reporting
  • Role Management
  • SMS integration
  • Search Functionality
  • Secure Login
  • Self-Paced
  • Summary Reports
  • Task Scheduling
  • Task Tracking
  • Task management
  • Template Management
  • Tenant screening
  • Tenant screening
  • Third Party Integration
  • Transaction History
  • Transaction Monitoring
  • User Activity Monitoring
  • User Management
  • Vacancy Posting
  • Vacancy dashboard
  • Vendor Management
  • Vendor Self Service
  • Video Support
  • Website integration

Pluspunten

• Professional, integrated websites position your business to stand out from the crowd.

• A streamlined leasing flow simplifies the move-in and move-out process with automated rent and bill posting, unit vacancy tracking and rent increases.

• Online portals and a convenient mobile app keep renters and owners happy with 24/7 access to their accounts.

• Two-way texting reaches renters and owners where they are and keeps a digital record of all communication.

• Dynamic universal search helps you easily find anything in the database.

• Powerful, customizable reports allow you to keep a finger on the pulse of your business at any time, from any device.

•A dedicated client services manager is provided to personalize your unlimited support.

AppFolio Property Manager - Veelgestelde vragen

AppFolio Property Manager - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over AppFolio Property Manager.

V. Welke prijsmodellen heeft AppFolio Property Manager te bieden?

AppFolio Property Manager kent de volgende prijsmodellen:

Vanaf: US$ 250,00/maand

Prijsmodel: Abonnement

Gratis proef: Niet beschikbaar

Residential: $1.25/unit/month Commercial: $1.50/unit/month Student Housing: $1.25/unit/month Community Associations: $0.80/unit/month A $250/monthly minimum applies. Discounts are available with annual billing. Pricing includes Online Applications, Automatic Data Backup, Bank-Grade Security, Company-Wide Training, Dedicated Support, Ongoing Upgrades, Unlimited Users, Unlimited Data Storage, Complete Accounting, Integrated Vacancy Posting, Professional Website, Online rent collection

V. Wat zijn de voornaamste functies van AppFolio Property Manager?

AppFolio Property Manager biedt de volgende functies:

  • ACH Payment Processing
  • Access Control
  • Account Reconciliation
  • Accounting
  • Accounting management
  • Activity Dashboard
  • Activity Dashboard
  • Activity management
  • Activity tracking
  • Administrative Reporting
  • Advertising Management
  • Applicant Tracking
  • Applicant Workflow
  • Application Security
  • Applications Management
  • Appointment Management
  • Assignment Tracking
  • Audit Trail
  • Auditing
  • Automated Billing
  • Automated Scheduling
  • Automated late fees
  • Automatic Notifications
  • Automatic Reminders
  • Balance Sheet
  • Bank Reconciliation
  • By-the-bed rental management
  • CAM tracking & reconciliation
  • Calendar Management
  • Call Center Management
  • Cash Flow Statement
  • Check Printing
  • Client Management
  • Contact Database
  • Contact Management
  • Credit Card Integration
  • Credit Card Processing
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data migration
  • Deadline Tracking
  • Document Storage
  • Electronic Payments
  • Electronic signature capture
  • Email Notifications
  • Email Templates
  • Equipment Tracking
  • Event Logs
  • Expense Tracking
  • File Management
  • General Ledger
  • Group Training
  • Guest card tracking
  • Holding deposits
  • Individual Development Plans
  • Inspection management
  • Insurance
  • Knowledge Base
  • Lead Management
  • Letter Generation
  • Maintenance scheduling
  • Marketing campaigns
  • Mobile Alerts
  • Mobile Integration
  • Mobile Maintenance Utilities
  • Monitoring
  • Online applications
  • Online owner portal
  • Online rent collection
  • Online rent collection
  • Online renter portal
  • Paperless work orders
  • Partial Payments
  • Policy Management
  • Portfolio Management
  • Prospect tracking
  • Provider Management
  • Real Time Data
  • Real Time Notifications
  • Real time reporting
  • Recurring Billing
  • Rent comparison tool
  • Reporting
  • Role Management
  • SMS integration
  • Search Functionality
  • Secure Login
  • Self-Paced
  • Summary Reports
  • Task Scheduling
  • Task Tracking
  • Task management
  • Template Management
  • Tenant screening
  • Tenant screening
  • Third Party Integration
  • Transaction History
  • Transaction Monitoring
  • User Activity Monitoring
  • User Management
  • Vacancy Posting
  • Vacancy dashboard
  • Vendor Management
  • Vendor Self Service
  • Video Support
  • Website integration

V. Wat zijn de typische gebruikers van AppFolio Property Manager?

AppFolio Property Manager heeft de volgende typische klanten:

Grote ondernemingen, Middelgroot bedrijf, Klein bedrijf

V. Welke talen worden door AppFolio Property Manager ondersteund?

AppFolio Property Manager ondersteunt de volgende talen:

Engels

V. Welke prijsmodellen heeft AppFolio Property Manager te bieden?

AppFolio Property Manager kent de volgende prijsmodellen:

Abonnement

V. Biedt AppFolio Property Manager ondersteuning voor mobiele apparaten?

AppFolio Property Manager ondersteunt de volgende apparaten:

Android, iPhone, iPad

V. Met welke andere apps kan AppFolio Property Manager worden geïntegreerd?

AppFolio Property Manager kan worden geïntegreerd met de volgende toepassingen:

AvidXchange, Procurify, Stessa

V. Welke mate van ondersteuning heeft AppFolio Property Manager te bieden?

AppFolio Property Manager biedt de volgende ondersteuningsopties:

Veelgestelde vragen, Forum, Kennisbank, Online ondersteuning, Telefonische ondersteuning, Video-instructies