--- description: Gedetailleerde beoordelingen over Retino: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk Retino met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Retino reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Retourbeheer software (RMS)](/directory/3867/returns-management-rms/software) > [Retino](/software/2078912/retino) # Retino Canonical: https://www.getapp.nl/software/2078912/retino Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.getapp.nl/software/2078912/retino?page=2) > Retino is een cloudgebaseerde oplossing voor het beheer van retourzendingen die online verkopers of e-commerce bedrijven helpt bij het verwerken van meerdere retourzendingen. De geïntegreerde portal begeleidt klanten bij het registreren van hun bestelling, terwijl de opties voor omgekeerde verzending het mogelijk maken om bestellingen op te halen en af te geven in de pakketwinkel. > > Oordeel: score van **5.0/5** door 15 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **5.0/5** | 15 Reviews | | Gebruiksgemak | 4.8/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 5.0/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.4/5 | Gebaseerd op alle reviews | | Functies | 4.6/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 100% | (10/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Retino ## Commerciële context - **Beginprijs**: € 15,00 - **Prijsmodel**: (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50 - **Implementatie en platforms**: Cloud, SaaS, Web - **Ondersteunde talen**: Duits, Engels, Hongaars, Tsjechisch - **Beschikbare landen**: België, Bulgarije, Denemarken, Duitsland, Estland, Finland, Frankrijk, Griekenland, Groenland, Hongarije, Ierland, Italië, Kroatië, Letland, Liechtenstein, Litouwen, Luxemburg, Monaco, Nederland, Noorwegen en 13 meer ## Functies - API - Aanpasbare branding - Aanpasbare rapporten - Activiteitendashboard - Assets volgen - Beheer van claims - Beheer van garantieaanspraken - Beheer van supporttickets - Bestellingen bijhouden - Betalingen verwerken - Casusbeheer - Configureerbare workflow - Controle van goedkeuringsbeheer - Elektronische betalingen - Etiketten drukken - Exchange Management - Garanties bijhouden - Garanties bijhouden - Gegevens importeren en exporteren - Gegevensvisualisatie ## Integraties (5 in totaal) - Lightspeed eCommerce - PrestaShop - Shopify - Shopware - TheShop ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning ## Categorie - [Retourbeheer software (RMS)](https://www.getapp.nl/directory/3867/returns-management-rms/software) ## Gerelateerde categorieën - [Retourbeheer software (RMS)](https://www.getapp.nl/directory/3867/returns-management-rms/software) - [Garantiebeheer software](https://www.getapp.nl/directory/2015/warranty-management/software) ## Alternatieven 1. [A1 Tracker](https://www.getapp.nl/software/120575/a1-tracker) — 4.9/5 (79 reviews) 2. [Claimlane](https://www.getapp.nl/software/2078976/claimlane) (0 reviews) 3. [Samsara](https://www.getapp.nl/software/116079/samsara-for-fleets-0-00-6-23) — 4.5/5 (1005 reviews) 4. [ReturnGO](https://www.getapp.nl/software/2052661/returngo) — 5.0/5 (29 reviews) 5. [AfterShip](https://www.getapp.nl/software/101825/aftership) — 4.9/5 (466 reviews) ## Reviews ### "Retino is saving time, money and brings effectivity to your customer care team." — 5.0/5 > **Radim** | *16 mei 2023* | Afdrukken en drukwerk | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Retino is a perfect tool for every eshop that wants to have the best customer care experience. Especially when there is a problem with your delivery, you need to prove to your customers, that they matter and that the proces of helping them is important to you. With Retino they go throuh smooth process, and they are informed about what the next steps are and they can give you rating at the end, which gives you a great feedback about your customer care team. If you want to work efficiently and save massive amount of time Retino is definitely a great service for every eshop. > > **Minpunten**: I can't come up with anything negative really. ----- ### "Ultimate all-in-one tool for returns processing" — 5.0/5 > **Václav** | *12 augustus 2024* | Detailhandel | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Retino helped us to cut time spent on processing returns and complaints to one quarter. It is complex and understandable tool that is easy to handle, both, for our employees and our customers. I also appreciate quick and helpful product support. > > **Minpunten**: The loading time of retino app could be faster. If you learn some routines to be as quick as possible, in your ticket processing, usually you have to wait a few seconds until the page is loaded. > > Without Retino, we would have to develop the whole return tool for our own. Retino is very focused to be understandable for our customers. And as more and more e-shops use it, is it becoming a standard for customers for whom is easy to orientate in it. If you are searching for the tool that will help you to resolve your returns (and possibly also complaints), Retino is it. ----- ### "good experience" — 5.0/5 > **Dalik** | *7 juni 2023* | Sportartikelen | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: the most useful thing is overview of each case. Simple user interface. > > **Minpunten**: I think that retino is very useful APP for customer service without any missing functions. > > The retino helped us with faster solving customer service. ----- ### "Amerigo/Rituals - Reviews" — 5.0/5 > **Ondrej** | *15 augustus 2024* | Cosmetica | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Ease of application. Automation of claims. > > **Minpunten**: I would improve the emails sent to customers graphically and in terms of content. > > The experience has been very positive and I would recommend Retino to all medium and small e-shops. It has made our work much easier. ----- ### "Great solution for online returns" — 5.0/5 > **Tadeas** | *13 augustus 2024* | Detailhandel | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: - quick support response - clear client - really easy to set up on your website > > **Minpunten**: - lack of brand customisation - didn't find any more > > It' a great tool for online returns and customer care. ----- Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.getapp.nl/software/2078912/retino?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/2078912/retino) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens