--- description: Gedetailleerde beoordelingen over Microcall: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk Microcall met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Microcall reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [VoIP-software](/directory/107/voip/software) > [Microcall](/software/2069081/microcall) # Microcall Canonical: https://www.getapp.nl/software/2069081/microcall Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.getapp.nl/software/2069081/microcall?page=2) > Microcall is een cloudgebaseerde oplossing voor de registratie van oproepen, waarmee gebruikers telefoonnummers kunnen identificeren en doorzoeken, telecomkosten kunnen bijhouden, spraakverkeer kunnen analyseren en meer. > > Oordeel: score van **4.6/5** door 18 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.6/5** | 18 Reviews | | Gebruiksgemak | 4.5/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.9/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.8/5 | Gebaseerd op alle reviews | | Functies | 4.6/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Micro-Tel - **Opgericht**: 1979 ## Commerciële context - **Prijsmodel**: (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web - **Ondersteunde talen**: Engels - **Beschikbare landen**: Verenigde Staten ## Functies - API - Aanpasbaar dashboard - Aanpasbare branding - Aanpasbare rapporten - Aanpasbare sjablonen - Activiteiten volgen - Activiteitendashboard - Ad-hocaanvraag - Ad-hocanalyse - Ad-hocrapportage - Alerts/Escalation - Analytics - Auditbeheer - Beheer van Service Level Agreements (SLA's) - Beheer van onbewaakte oproepen - Beller-ID - Beveiligde gegevensopslag - Bewaking - Callcenterbeheer - Capaciteitsbeheer ## Integraties (13 in totaal) - 3CX - Accession Communicator - Asterisk - Avaya UCaaS - Cisco Unified Communications Manager - Five9 - GoTo Meeting - Jive - Microsoft Teams - Oracle PeopleSoft - Unify Unified Communications - Webex Suite - Zoom Workplace ## Ondersteuningsopties - E-mail/helpdesk - Telefonische ondersteuning - Chatten ## Categorie - [VoIP-software](https://www.getapp.nl/directory/107/voip/software) ## Gerelateerde categorieën - [VoIP-software](https://www.getapp.nl/directory/107/voip/software) - [Dashboard software](https://www.getapp.nl/directory/586/reporting-dashboard/software) - [KPI-software (Key Performance Indicator)](https://www.getapp.nl/directory/3367/kpi-software/software) - [BI-tools](https://www.getapp.nl/directory/318/business-intelligence/software) - [ICT-beheersoftware](https://www.getapp.nl/directory/771/it-management/software) ## Alternatieven 1. [ZIWO](https://www.getapp.nl/software/131291/ziwo) — 4.7/5 (108 reviews) 2. [Tableau](https://www.getapp.nl/software/90797/tableau-software) — 4.6/5 (2348 reviews) 3. [Looker](https://www.getapp.nl/software/91545/looker) — 4.5/5 (282 reviews) 4. [Qlik Sense](https://www.getapp.nl/software/100391/qlik-sense) — 4.5/5 (260 reviews) 5. [Phocas](https://www.getapp.nl/software/101345/phocas) — 4.7/5 (132 reviews) ## Reviews ### "Reporting at a new level" — 5.0/5 > **Elena** | *15 september 2021* | Schoolleiding | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: The software makes all call activities of the institution or business visible. It tracks any kinds of calls: abandoned, terminated, longer, and international. Access to some critical data (harassing calls or threats) gets easy. The school's security can capture and handle them the moment they occur. The calls for admission and recruitment might help the managers to make accurate decisions, even on the fly. The most impactful feature is the Report generator. It creates and saves unlimited reports on the Dashboard, then distributes them via email or screen automatically. In addition, the Dashboard autorefresh with new data within seconds. The Windows authentification feature assists in making the information accessible to all the employees. And finally, cost reduction is possible after the call patterns analysis and proper planning. > > **Minpunten**: There is no trial option for the clients to find out whether the product meets their expectations and needs or not. Instead, they might attend the company's training webinars and get familiar with the Microcall functionality (for new users) or explore the new features added regularly (for experienced users). Also, it may be expensive for schools, given their limited budgets and the difficulties headteachers face to provide external funding. > > This product can be used in schools, colleges, and small businesses for tracking administrative and emergency calls. It visualizes and analyzes voice data in real time. Also, it works on different platforms, such as Zoom, MS Teams, WebEx, and Skype for business. Managers can control company's remote work in aspects related to voice traffic. It includes tackling clients' complaints and inquires (from cradle-to-grave), or monitoring employees' activity (daily/weekly/monthly) via the interactive dashboards. ----- ### "Supports our capacity planning by providing evidence" — 4.0/5 > **Emma** | *21 april 2025* | Machine- en installatiebouw | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Microcall was useful because it provided outbound call patterns for the company by region and department. It helped in determining which units were utilizing most of the long-distance charges, and made changes concerning routing of calls based on the numbers. > > **Minpunten**: A problem occurred in Synchronization of Call logs of one of our session border controllers. It needed a patch and restart to bring the full visibility after some period, which needed support assistance. ----- ### "Outstanding customer support" — 3.0/5 > **Geverifieerde reviewer** | *19 april 2019* | Informatietechnologie en -diensten | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: The reports are accurate, detailed, and easy to read. Overall the program is pretty user-friendly - but if the user has any issues, their customer support is great. There is no question too big or too small for MicroCall's knowledgeable Support Team. I've had to contact them many times and they are always fantastic. > > **Minpunten**: The software itself is a big clunky and the appearance is somewhat outdated. ----- ### "Optimise performance of the voice networks through analysis" — 5.0/5 > **OMAR** | *21 april 2025* | Hoger onderwijs | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: I most appreciate the Microcall’s call tracking for the mix of vendors that we are using. It was used to monitor the usage of our legacy PBX system and usage of UCaaS from Zoom which for the purpose of the migration provided detailed splits which proved useful. > > **Minpunten**: I observed that, depending on the report’s duration and number of years, there is a delay in getting the real-time data. ----- ### "Great product, good value\!" — 4.0/5 > **Lyneta** | *19 december 2024* | Verzekeringen | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Good Features - and analyzes the calls very well\! > > **Minpunten**: A trail option would have been nice so it could be tested to see if it suited our needs. > > Easy to use - and provides the services required ----- Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.getapp.nl/software/2069081/microcall?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/2069081/microcall) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens