Over ShipMonk
ShipMonk is a cloud-based order and inventory management software that helps subscription box companies, startups, and eCommerce businesses streamline shipping and order fulfillment operations via a unified portal. The application enables organizations to manage packing processes and return activities using the multichannel eCommerce fulfillment service functionality.
ShipMonk includes an inventory portal, which allows enterprises to view bestselling items, blacklist old stock-keeping units (SKUs), receive alerts for low inventory, and track stock levels across multiple sales channels. The platform allows administrators to automatically import order data, send automated notifications to customers, and monitor the status from placing of order to final delivery. Supervisors can also handle warehouses, fulfill orders by custom assignment rules, and add special projects based on delivery requirements.
ShipMonk supports integration with various third-party applications such as Squarespace, Stripe, Goodsie, Celery, and more. It also offers other features such as multiple sales channel management, analytics, kiting, shipping management, forecasting, and barcoding.
Klanten
- Freelancers
- Kleine bedrijven (2-50)
- Middelgrote bedrijven (51-500)
- Grote ondernemingen (500 en meer)
Implementatie
- Cloudgebaseerd
- On-premise
Markten
Verenigde Staten
Ondersteunde talen
Engels
Afbeeldingen
Functies
Totaal aantal functies van ShipMonk: 28
Alternatieven
ShipBob
ShipHero
Shipwire
Cristal
Reviews
Heb je ShipMonk al?
Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.
Schrijf een review!
- Sector: Detailhandel
- Bedrijfsgrootte: 51-200 werknemers
- Wekelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Easy to use
Beoordeeld op 21-1-2019
Pluspunten
I used ShipMonk to help jumpstart a small business. Their team was super helpful in getting me up and running, and things were pretty seamless. They also gave me plenty of advice (for free) around marketing, operations, and ways to possibly expand into new markets. I found their pricing pretty reasonable, too. All in all I'd recommend them.
Minpunten
Their billing platform is somewhat immature, but they've been making improvements to it over the last year or so.
- Sector: Consumentengoederen
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
2+ Years and Going Strong
Beoordeeld op 10-2-2020
They've been extremely flexible in helping my business grow and willing to follow my custom...
They've been extremely flexible in helping my business grow and willing to follow my custom guidelines for packaging orders.
Pluspunten
Software - I'm able to manage inventory and orders in one easy to use platform. They are constantly launching new features that have been a no brainer for my business.
Minpunten
I would like to see an integration with Zapier. They informed me it will be launching in Q2 so I'm eager for that.
Overwogen alternatieven
ShipwireRedenen om voor ShipMonk te kiezen
I've used two fulfillment centers before Shipmonk and neither have come close to what Shipmonk offers. The UI is simple but provides all the data needed to manage my orders (i.e. put them on hold, move inventory, etc.).Overgestapt van
ShipBobRedenen om over te stappen op ShipMonk
Their software was much better than everything else on the market and their prices were reasonable. I'm sure there are cheaper options out there, but the small percentage more if worth the added value (if you value technology).
- Sector: Sportartikelen
- Bedrijfsgrootte: 2-10 werknemers
- Wekelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Terrible customer service, you will be oversharged unnecessarily!
Beoordeeld op 2-9-2022
Do not go forward with them if you want to be unnecessarily costly $ charged as a result of their...
Do not go forward with them if you want to be unnecessarily costly $ charged as a result of their incompetence "Junior Happiness Engineer" / customer service to co ordinate your issue.
The juniors do not seems professionally trained to handle some items but yet we can't reach other managerials roles along side the side your inventory will be in.
Their happy engineers customer service is poor. My company VOQA LTD has been overcharged because their lack of delay and misinformation of co ordination. We've been passed along through multiple customer service people to only result to our processing delivery to be delayed - resulting to us being charged but they're the ones not profressional responsive!!
And they only provide a customer service remotely based in Florida, you won't know the status of your items that clearly as they're not on site.
Pluspunten
Easy software to use but terrible customer service which is the main concern for your extra charges
Minpunten
Customer service is poor and unprofessionally trained remotely to not be near the site to see your items and no other numbers are available to reach in the sites. You will get a delayed response, resulting in charges in your fulfilment orders.
Antwoord van ShipMonk
Dear Joann,
While we are glad to hear that our fulfillment software has worked for your business, it deeply disappoints us that customer service has not been up to par with the standards we are passionate about keeping. Your message has been relayed to our Client Success team. A representative will study the details of your account and get back to you as soon as possible to try and resolve any issues that may have been experienced.
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Make sure you have a good happiness engineer!
Beoordeeld op 6-7-2022
Positive experience, it does what it's supposed to do.
Positive experience, it does what it's supposed to do.
Pluspunten
Working with [SENSITIVE CONTENT] has been the highlight of using Shipmonk. He's the best happiness engineer that I've worked with and has been extremely helpful when it comes to resolving issues.
Minpunten
If you're stuck with a bad happiness engineer everything takes forever to accomplish.
Overwogen alternatieven
ShipBob- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
ShipMonk Review
Beoordeeld op 26-7-2019
We rarely run into any issues with ShipMonk system itself; aside from a few bugs here and there. If...
We rarely run into any issues with ShipMonk system itself; aside from a few bugs here and there. If anything does occur, our Happiness Engineer hops on it right away. I would like to commend [SENSITIVE CONTENT HIDDEN] for being the best Happiness Engineer we could hope for! He is very responsive, and always helps as best he can.
Pluspunten
Very intuitive. The approximate Stockout Days is extremely useful & quite accurate. Creating Orders through ShipMonk is very easy to understand, and provides accurate tracking. It is a simple process for creating new items.
Minpunten
I have no complaints with the ShipMonk system. If I were to make a suggestion, it would be great if we could identify the approximate transit time for an order based on the location it is shipping to. I find the shipping options listed are broad & not too useful.
We have inserts that are automatically included in our orders. Sometimes, we do a bulk upload shipments for our investors & the inserts are automatically added. But we do not want inserts on these orders. So we have to manually remove them, which is time consuming. A method to remove a SKU in bulk from orders would be a great tool that would save us time. But those scenarios are rare.
ShipMonk - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over ShipMonk.V. Welke prijsmodellen heeft ShipMonk te bieden?
ShipMonk kent de volgende prijsmodellen:
- Vanaf:
- Prijsmodel: Abonnement
- Gratis proef: Beschikbaar
Pricing is based per transaction. Please contact ShipMonk directly for pricing details.
V. Wat zijn de typische gebruikers van ShipMonk?
ShipMonk heeft de volgende typische klanten:
Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000
V. Welke talen worden door ShipMonk ondersteund?
ShipMonk ondersteunt de volgende talen:
Engels
V. Biedt ShipMonk ondersteuning voor mobiele apparaten?
ShipMonk ondersteunt de volgende apparaten:
V. Met welke andere apps kan ShipMonk worden geïntegreerd?
We hebben geen informatie over welke integraties ShipMonk kent
V. Welke mate van ondersteuning heeft ShipMonk te bieden?
ShipMonk biedt de volgende ondersteuningsopties:
E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Telefonische ondersteuning, 24/7 (contact met medewerker), Chatten
Gerelateerde categorieën
Bekijk alle softwarecategorieën die gevonden zijn voor ShipMonk.
