Over ShipMonk

ShipMonk provides DTC ecommerce brands, subscription box companies, and brands seeking B2B retail distribution and omnichannel fulfillment the technology they need to grow and scale efficiently.

Our advanced 3PL platform offers a cloud-based order, inventory, and warehouse management system that helps businesses of all sizes across all verticals streamline shipping and order fulfillment via a unified portal. This first-of-its-kind platform offers a user-friendly "one-stop shop" for every 3PL resource, thus taking the guesswork out of managing the different layers of your operation.

Whether you’re a startup, a long-established business, or anything in between, our 3PL software enables ecommerce business owners to stress less and grow more by providing incredible data, transparency, and control over their fulfillment in an easy-to-use system.

For example, the ShipMonk platform includes an inventory portal, which allows enterprises to view bestselling items, blacklist old stock-keeping units (SKUs), receive alerts for low inventory, and track stock levels across multiple sales channels. The platform allows administrators to automatically import order data, send automated notifications to customers, and monitor the status from placing of order to final delivery. Supervisors can handle warehouses, fulfill orders by custom assignment rules, and add special projects based on delivery requirements.

Furthermore, our superior 3PL technology allows business owners to manage custom packing processes, returns management, customized labeling and packing lists, EDI compliance, cross docking, and multi-retailer support.

ShipMonk software supports integration with various third-party applications such as Squarespace, Stripe, Goodsie, Celery, and more. We also offer multiple sales channel management, analytics, kitting, shipping management, subscription box fulfillment, forecasting, flash sales, Amazon FBA preparation services, and barcoding, as well as features to support our goal of prioritizing product offerings that help our clients provide superior A-Z service to their customers.

Building off that, another advanced software we supply ecommerce brands at ShipMonk with is our post-purchase suite, MonkProtect™. This innovative solution keeps lost, stolen, or damaged packages from negatively impacting our clients’ reputations and profitability. The fully-integrated suite allows customers to easily self-report issues while offering clients added revenue streams and integration with branded tracking.

All in all, ShipMonk has always operated with a singular guiding principle: help ecommerce brands scale through technology-driven fulfillment solutions that enable entrepreneurs to devote more time to the things that matter most in their businesses.

This began in 2014 when our CEO and Founder Jan Bednar discovered that international shipping was largely inaccessible due to cost and complexity, and antiquated technology kept small-to-medium-sized companies from competing alongside broader market giants. He set out to change that with a tech-driven approach to fulfillment.

The goal: create customer-facing, forward-thinking solutions that challenge long-static logistics standards, keep up with the ever-evolving ecommerce landscape, and make fulfillment user-friendly for brands of all sizes so they can focus on growing their businesses. As ShipMonk has expanded internationally to 11 state-of-the-art facilities, our dedication to these ideals has never wavered, and our commitment to customer service is just as strong.

Need any help with our software? ShipMonk shines in customer service with a 97.35% rate for completely resolved support tickets in 2022 (up from 2021’s 96%) and a rising 85.8% rate for first-contact resolution.

Discover everything ShipMonk 3PL technology can do for your ecommerce brand now!

Prijzen vanaf:

Niet door leverancier verstrekt

  • Gratis versie
  • Gratis proef
  • Abonnement

Top 5 alternatieven voor ShipMonk

Voornaamste voordelen van ShipMonk

ShipMonk provides DTC ecommerce brands, subscription box companies, and brands seeking B2B retail distribution and omnichannel fulfillment the technology they need to grow and scale efficiently.

Our advanced 3PL platform offers a cloud-based order, inventory, and warehouse management system that helps businesses of all sizes across all verticals streamline shipping and order fulfillment via a unified portal. This first-of-its-kind platform offers a user-friendly "one-stop shop" for every 3PL resource, thus taking the guesswork out of managing the different layers of your operation.

Whether you’re a startup, a long-established business, or anything in between, our 3PL software enables ecommerce business owners to stress less and grow more by providing incredible data, transparency, and control over their fulfillment in an easy-to-use system.

For example, the ShipMonk platform includes an inventory portal, which allows enterprises to:

View bestselling items
Blacklist old stock-keeping units (SKUs)
Receive alerts for low inventory
Track stock levels across multiple sales channels

The platform allows administrators to automatically import order data, send automated notifications to customers, and monitor the status from placing of order to final delivery. Supervisors can handle warehouses, fulfill orders by custom assignment rules, and add special projects based on delivery requirements.

Furthermore, our superior 3PL technology allows business owners to manage:

Custom packing processes
Returns management
Customized labeling and packing lists
EDI compliance
Cross docking
Multi-retailer support

ShipMonk software supports integration with various third-party applications such as Squarespace, Stripe, Goodsie, Celery, and more. We also offer multiple sales channel management, analytics, kitting, shipping management, subscription box fulfillment, forecasting, flash sales, Amazon FBA preparation services, and barcoding, as well as features to support our goal of prioritizing product offerings that help our clients provide superior A-Z service to their customers.

Building off that, another advanced software we supply ecommerce brands at ShipMonk with is our post-purchase suite, MonkProtect™. This innovative solution keeps lost, stolen, or damaged packages from negatively impacting our clients’ reputations and profitability. The fully-integrated suite allows customers to easily self-report issues while offering clients added revenue streams and integration with branded tracking.

All in all, ShipMonk has always operated with a singular guiding principle: help ecommerce brands scale through technology-driven fulfillment solutions that enable entrepreneurs to devote more time to the things that matter most in their businesses.

This began in 2014 when our CEO and Founder Jan Bednar discovered that international shipping was largely inaccessible due to cost and complexity, and antiquated technology kept small-to-medium-sized companies from competing alongside broader market giants. He set out to change that with a tech-driven approach to fulfillment.

The goal: create customer-facing, forward-thinking solutions that challenge long-static logistics standards, keep up with the ever-evolving ecommerce landscape, and make fulfillment user-friendly for brands of all sizes so they can focus on growing their businesses. As ShipMonk has expanded internationally to 11 state-of-the-art facilities, our dedication to these ideals has never wavered, and our commitment to customer service is just as strong.

Need any help with our software? ShipMonk shines in customer service with a 97.35% rate for completely resolved support tickets in 2022 (up from 2021’s 96%) and a rising 85.8% rate for first-contact resolution.

Discover everything ShipMonk 3PL technology can do for your ecommerce brand now!

Klanten

  • Freelancers
  • Kleine bedrijven (2-50)
  • Middelgrote bedrijven (51-500)
  • Grote ondernemingen (500 en meer)

Implementatie

  • Cloudgebaseerd
  • On-premise

Markten

Verenigde Staten

Ondersteunde talen

Engels

Prijzen vanaf:

Niet door leverancier verstrekt

  • Gratis versie
  • Gratis proef
  • Abonnement

Top 5 alternatieven voor ShipMonk

Afbeeldingen

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Functies

Totaal aantal functies van ShipMonk: 90

  • 3PL-beheer
  • API
  • Aandelenbeheer
  • Aanpasbare branding
  • Aanpasbare rapporten
  • Aantal cycli
  • Activiteiten volgen
  • Activiteitendashboard
  • Backorderbeheer
  • Barcode/Ticket Scanning
  • Beheer van claims
  • Beheer van meerdere kanalen
  • Beheer van speciale bestellingen
  • Berekening van verzendkosten
  • Bestellingen bijhouden
  • Bewaking
  • Contactendatabase
  • Containervervoer
  • Cross-docking
  • Documentbeheer
  • EDI
  • Etiketten drukken
  • Etikettering
  • Factureren
  • Factuurbeheer
  • Gegevens importeren en exporteren
  • Gegevenssynchronisatie
  • Gegevensvisualisatie
  • Geografische kaarten
  • Goederenvervoer
  • Import- en exportbeheer
  • Inkoop en ontvangst
  • Integratie van vervoerservices
  • Integraties van derden
  • Inventarisatie
  • Kitting
  • Klantgeschiedenis
  • Kosten bijhouden
  • Kwaliteitsbeheer
  • Levering volgen
  • Locatie bijhouden
  • Magazijnbeheer
  • Mobiele toegang
  • Multilocatie
  • Offertes
  • Ontvangst- en wegzetbeheer
  • Orderbeheer
  • Orderinvoer
  • Orders afhandelen
  • Pakketten volgen
  • Pakketvervoer
  • Proces- en workflowautomatisering
  • Productcatalogus
  • Productidentificatie
  • Prognose
  • Providerbeheer
  • Rapportage en analyse
  • Rapportage en statistieken
  • Realtime analyse
  • Realtime controle
  • Realtime gegevens
  • Realtime meldingen
  • Realtime rapportage
  • Realtime synchronisatie
  • Realtime updates
  • Retourbeheer
  • Routeoptimalisatie
  • Routering
  • Serienummers volgen
  • Status bijhouden
  • Streepjescodeherkenning
  • Streepjescodes/RFID
  • Transport bijhouden
  • Transportbeheer
  • Vervoer door de lucht
  • Vervoer over land
  • Vervoersbeheer
  • Verzendetiketten
  • Voorraad bijhouden
  • Voorraad bijvullen
  • Voorraadauditing
  • Voorraadbeheer
  • Voorraadoptimalisatie
  • Voorspellen van de vraag
  • Vrachtbrieven
  • Waarschuwingen/Meldingen
  • Zeevracht
  • Zelfserviceportal
  • Zoeken/filteren
  • eCommerce-beheer

Alternatieven

Shipwire

1,3
#0 alternatief voor ShipMonk
Shipwire provides ecommerce order fulfillment services through a powerful SaaS platform from warehouses around the...

ShippingEasy

4,8
#1 alternatief voor ShipMonk
ShippingEasy is online leveringssoftware voor e-commerce verkopers die de beste portokosten willen en back-end...

ShipBob

3,8
#2 alternatief voor ShipMonk
ShipBob brings next- & 2-day shipping and logistics to fast-growing ecommerce brands through software and distributed...

ShipHero

4,1
#3 alternatief voor ShipMonk
ShipHero is een cloudgebaseerde oplossing voor voorraadbeheer met meerdere kanalen, met tools voor het beheren van...

Reviews

Totaalscore

4 /5
(119)
Prijs-kwaliteitverhouding
3,9/5
Functies
4,1/5
Gebruiksgemak
4,3/5
Klantenondersteuning
3,9/5

Heb je ShipMonk al?

Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.

5 van 119 reviews worden weergegeven
Lauren
Totaalscore
  • Sector: Consumentengoederen
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

The best DTC 3PL

Beoordeeld op 12-6-2021

We trust that our products and orders and being shipped out efficiently and correctly — we are able...

We trust that our products and orders and being shipped out efficiently and correctly — we are able to set it and forget it and are grateful to have such a reliable extension of our business!

Pluspunten

The dashboard is incredibly easy to follow and navigate through — extremely user friendly and doesn't require much training. You can easily access all product information, shipping cost, weight and tracking information in minutes. It's updated in real time and synced with our Shopify store as well.

Minpunten

Occasional glitches but customer service is quick to answer and help fix any errors.

Adrian
Totaalscore
  • Sector: Voedselproductie
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Shipmonk Provides a Great Customer Experience

Beoordeeld op 18-6-2021

Shipmonk has been a great business partner for Truvani. Their software is a pleasure to use, but...

Shipmonk has been a great business partner for Truvani. Their software is a pleasure to use, but they really shine in their customer service. Inventory is accurately managed and customer orders generally go out in a timely manner without incident. The customer service team is responsive, results driven, and willing to work with us on special requests/projects as they come up. They always push for the best outcome in any scenario, which goes a long way for us.

Pluspunten

Shipmonk is user friendly, well organized, and easy to navigate. The filters are great for locating specific orders or order types, and the search features are very helpful. I also like being able to review the month's activities at a glance on the dashboard page.

Minpunten

Being in the nutrition supplement and vitamin industry, I would like to see a feature added allowing for "batch" or "lot code" traceability. I would also like to see some updates to the CSV/XLSX reports for visibility on the quantity of each SKU shipped on an order, if it is a multi-SKU order with multiples of each SKU being shipped. I would also like to see "batches" or "lot codes" added to CSV/XLSX reports.

Peter
Totaalscore
  • Sector: Cosmetica
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Essential to running a crowing D2C business

Beoordeeld op 15-6-2021

I've worked with Shipmonk for over 2 years. We switched over during black Friday which could have...

I've worked with Shipmonk for over 2 years. We switched over during black Friday which could have been a total mess. But the integration was smooth and painless. Ever since then, we love how responsive they are with any issues that rise up. We identify, locate the root cause, fix and move on.

Pluspunten

Love the real-time reporting and routing of packaging. We came from a small 3PL where everything was manual, and we didn't realize how transparent and automated 3PL could be. Shipmonk works with smaller brands but is built for scale.

Minpunten

As with all 3PL suppliers, their go-to team members on the floor are transitional. This means there's always a ton of turnover with pickers and packers. But this is nitpicking because it's an issue with all companies big and small in this industry.

Don
Totaalscore
  • Sector: Voedselproductie
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Great and Friendly Service

Beoordeeld op 16-7-2020

ShipMonk has been a great partner to our small food business. They made us feel important and were...

ShipMonk has been a great partner to our small food business. They made us feel important and were always very responsive to our questions and needs. We found their pricing structure very easy to understand and we in fact realized substantial savings both in comparison to other fulfillment centers and in shipping costs by using their various locations.

Pluspunten

ShipMonk was very easy to evaluate during the decision making process, the on-boarding was very efficient, and staff responsiveness is unsurpassed.

Minpunten

Hard to say. It really is very user-friendly so there is nothing notable on the negative side.

Rebecca
Totaalscore
  • Sector: Cosmetica
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

No Reservations about Shipmonk

Beoordeeld op 8-4-2019

Shipmonk's customer service is extremely attentive and all of our customers have been happy with...

Shipmonk's customer service is extremely attentive and all of our customers have been happy with the arrival of their packages. I am very grateful for the team at Shipmonk and their support in the growth of our business.

Pluspunten

I loved how clear everything was. Inventory was all in one place where I could see everything along with all the orders and the timing of their shipments. I loved not having to manage customer's orders the most.

Minpunten

Sometimes I would have a hard time with the "mapping" of products but once I figured it out then it was never a problem. There is a learning curve to understanding how to map and bundle but it is not that complicated and it winds up saving so much time in the long run when placing manual orders.

5 van 119 worden weergegeven Lees alle reviews

ShipMonk - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over ShipMonk.

ShipMonk kent de volgende prijsmodellen:

  • Vanaf:
  • Prijsmodel: Abonnement
  • Gratis proef: Beschikbaar

Pricing is based per transaction. Please contact ShipMonk directly for pricing details.

ShipMonk heeft de volgende typische klanten:

Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000

ShipMonk ondersteunt de volgende talen:

Engels

ShipMonk ondersteunt de volgende apparaten:

ShipMonk kan worden geïntegreerd met de volgende toepassingen:

Adobe Commerce, Big Cartel, BigCommerce, Brightpearl, ChannelAdvisor, Cin7 Omni, Cratejoy, EasyPost, Ebay Magento Integration, Ecwid, Gorgias, Linnworks, PayPal, SPS, SPS Commerce, Shopify, Shopify Plus, Skubana, Toolio, WooCommerce

ShipMonk biedt de volgende ondersteuningsopties:

E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Telefonische ondersteuning, 24/7 (contact met medewerker), Chatten

Gerelateerde categorieën

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