--- description: Gedetailleerde beoordelingen over Enterprise Bot: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk Enterprise Bot met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Enterprise Bot reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [IVR-software](/directory/289/ivr/software) > [Enterprise Bot](/software/2054268/enterprise-bot) # Enterprise Bot Canonical: https://www.getapp.nl/software/2054268/enterprise-bot Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.getapp.nl/software/2054268/enterprise-bot?page=2) > AI-gestuurde intelligente virtuele assistenten en automatiseringstools die 24/7 ondersteuning mogelijk maken via e-mail, spraak en chat in het ecosysteem van je onderneming. Automatiseer 85% van alle gebruikersgerelateerde vragen in meer dan 12 talen, verhoog de CSAT-scores met 25% en wees binnen een dag klaar voor implementatie. > > Oordeel: score van **4.5/5** door 10 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.5/5** | 10 Reviews | | Gebruiksgemak | 4.6/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 5.0/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.4/5 | Gebaseerd op alle reviews | | Functies | 4.5/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 100% | (10/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Enterprise Bot - **Locatie**: Zug, Zwitserland - **Opgericht**: 2016 ## Commerciële context - **Doelgroep**: 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Linux (lokaal), Chromebook (desktop) - **Ondersteunde talen**: Chinees, Chinees, Duits, Engels, Frans, Indonesisch, Italiaans, Maleis, Nederlands, Portugees, Portugees, Portugees, Spaans, Vietnamees, Zweeds - **Beschikbare landen**: Australië, België, Canada, Duitsland, Frankrijk, Hongkong SAR van China, India, Indonesië, Italië, Liechtenstein, Luxemburg, Maleisië, Nederland, Oostenrijk, Polen, Portugal, Singapore, Spanje, Thailand, Verenigd Koninkrijk en 4 meer ## Functies - AI Copilot - AI/machine learning - API - Aanpasbare branding - Aanpasbare sjablonen - Aanpasbare velden - Activiteiten volgen - Activiteitendashboard - Agent-interface - Alerts/Escalation - Analyse van klantenservices - Automatic call distribution (ACD) - Automatische nummerkiezer - Autoresponders - Beheer van Service Level Agreements (SLA's) - Beheer van gegevensopslag - Beheer van klantervaringen - Beheer van meerdere kanalen - Bewaking - CRM ## Integraties (8 in totaal) - Anywhere365 - Automation Anywhere - GENESYS - Hanna CRM - SS\&C Blue Prism - ServiceNow - UiPath - iTSM ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [IVR-software](https://www.getapp.nl/directory/289/ivr/software) ## Gerelateerde categorieën - [IVR-software](https://www.getapp.nl/directory/289/ivr/software) - [Online CRM-software](https://www.getapp.nl/directory/232/online-crm/software) - [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software) - [CRM-software](https://www.getapp.nl/directory/230/crm/software) - [AI-software](https://www.getapp.nl/directory/1397/artificial-intelligence/software) ## Alternatieven 1. [LiveAgent](https://www.getapp.nl/software/91301/liveagent) — 4.7/5 (1781 reviews) 2. [Tidio](https://www.getapp.nl/software/105081/tidio-chat) — 4.7/5 (590 reviews) 3. [Ada](https://www.getapp.nl/software/111973/ada) — 4.7/5 (15 reviews) 4. [Zendesk Suite](https://www.getapp.nl/software/9448/zendesk) — 4.4/5 (4079 reviews) 5. [Genesys Cloud CX](https://www.getapp.nl/software/104597/genesys-cloud) — 4.3/5 (262 reviews) ## Reviews ### "Quick chat and live support chat" — 5.0/5 > **Nurul Salimah** | *18 mei 2022* | Financiële dienstverlening | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: It's a great and precious customer support application that is easy to incorporate into a webpage or e-commerce without requiring knowledge and skills. Place the widget or the scripts it generates in the target position. It includes a lot of customization possibilities for design and translation and responds automatically. Because agility and quickness in service are critical for client retention, time and pleased customers are saved. > > **Minpunten**: Setting up meetings using the live chat interface might be a friendly alternative, especially if the system can recognize spam users. Even though they're not clients, Enterprise Bot allows anybody to enquire about corporate information. > > It is a great alternative to let customers to directly connecting and chatting with us. It has help our customer to have a quick replies for their inquiries. ----- ### "Very nice experience with Enterprise bot" — 5.0/5 > **imane** | *28 januari 2022* | Verzekeringen | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: We enjoyed: - the flexibility about the software (Rule-Based Chatbot + IA chatbot) and the adaptation of the IA. - the user-freindly interfaces - the simplicity and completeness of the interfaces in terms of functionality - the ease of training the AI - the easy addition of a language -the strength of the product engine which avoids doing specific development for very specific requests - Reporting > > **Minpunten**: Not being able to filter on requests not understood by the chatbot Ability to find duplicates tiggers in different intents Co-browsing module directly integrated in the lifechat > > Throughout the process from contracting to production and even after the production, the customer satisfaction was the priority one for Enterprise bot. We were supported all along by rigorous ans conscientious project manager. During the implementation, we informed Enterprise bot about some unforseen requirement not sent at the begenning and Enterprise Bot did the necessary to stick to the planning. They also helped us to reach our KPIs to make the pilot a success. Enterprise bot is very flexible and delivers high quality mirroring the orinigal demand, adding the possibility to improve it in the future. ----- ### "The best people and support" — 4.0/5 > **Yoëlle** | *24 januari 2022* | Vrije tijd, reizen en toerisme | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Overall the system is very easy to use and even without much coding background understandable. The quality of the software is good and it supports the customer to the best of its capabilities. Lastly, the people you are working with are very understanding, supportive, and collaborative, which makes every project with them fun and easy. > > **Minpunten**: As I am not an IT expert, I don't know how feasible these options are. Though, using two languages complicates the system since this results in two back-ends. ----- ### "Chatbot - Customer services available 24/24" — 4.0/5 > **Goreti** | *25 januari 2022* | Financiële dienstverlening | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: It's very user friendly software, allows to have multiple agents connected in different locations. To create and to populate the conversation of AI is quite simple. > > **Minpunten**: Reporting features can be more personalized. Changes that requires a third party can also be more simplified (WhatsApp) > > We are able to support our customers in their journey of shopping Tax Free in their own language and in the moment they need our help. ----- ### "Smart and Innovative" — 5.0/5 > **Stefan** | *27 januari 2022* | Financiële dienstverlening | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: We were able to adapt the software to our specific needs. And Enterprise bot helped to get all our requirements streamlined and be solution oriented. > > **Minpunten**: The software can be very customized, so documentation was required to be build independently. The basic set of documentation could be increased. > > High customer focus, solution oriented and smart people. They were very quick in understand different business needs. ----- Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.getapp.nl/software/2054268/enterprise-bot?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/2054268/enterprise-bot) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens